© 2015 IBM Corporation

IBM Tivoli Network ManagerBest Practices SessionITNM 3.9/4.1.1 and NCM 6.4

Rob Clark

clarkrob@us.ibm.com

Digital

Experience

Smarter

Process

Application

Platform

Stakeholder

Dashboards

• IT Operations• Development• Line of Business

IBM Systems Middleware

Solution Area - IT Service Management (ITSM)

Integration

IT Service

Management

Build Run Manage Optimize InnovateCapability

Solution

Area

Portfolio

Offering

Areas

Operations

Provide end-to-end insight for smarter business

decisions

Automation

More agility, with lower cost and risk

Ensure right availability of your critical business

solutions

Performance

AnalyticsProactive outage avoidance and faster problem resolution

Stakeholder

Dashboards

• IT Operations• Development• Line of Business

on-premise <----- Hybrid -----> cloud

Agenda

• Deployment with NOI

• Discovery

• Monitoring

• Events

• Administration tasks

2

Network Manager with Netcool Operations Insight

3

Standard Network Manager deployment Standard NOI 1.2 deployment

WebStart NCM

client 6.4.1

(Presentation server)

TIP 2.2 DASH

Database

Netcool Configuration

Manager 6.4.1

(Worker server)

ITNM Core

3.9 FP4 or 4.1.1

ITNM

3.9 FP4

or 4.1.1

WebGUI

7.4 FP2

TCR 2.1.1

OMNIbus 8.1

SNMP Probe

8.1

Syslog Probe

8.1

Impact

SCA-LA

TCR 3.1

WebGUI 8.1

SSO

Event Search function using SCA-LA

Reference: Integration of ITNM to NOIhttp://www.ibm.com/support/knowledgecenter/SSTPTP_1.2.0/com.ibm.netcool_ops.doc_1.2.0/omn_nmip/task/nnm_noi_ins_upgrade.html

Reference: Zane Bray’s excellent best practice documents for NOIhttp://ibm.biz/nco_bps

Panels hosted from TIP 2.2:

• All ITNM admin and op panels

• AEL from WebGUI 7.4

• All right-click context tools

• All ITNM/NCM reports from TCR 2.1.1

NCM native client launch

Cloning with VMs - Changing IP address or Hostname

• Set up one or more virtual machines as a deployment template

• Clone this for duplicate test, dev, or production environments

• Ensure each /etc/hosts is set with the new short and fully

qualified hostname

• Set new IP and hostname for each product,

• Deployment Engine, Network Manager, OMNIbus, TIP,

WebGUI, ITNM GUI, TCR, DB2, Impact, NCM

4

Reference:

http://www.ibm.com/support/knowledgecenter/SSSHRK_4.1.1/com.ibm.networkmanagerip.doc_4.1.1/itnm/ip/wip/install/task

/nmip_con_changingipaddress.html

For Impact, see: Tivoli Netcool - post deployment hostname or IP change.pdf

https://www.ibm.com/developerworks/community/files/form/anonymous/api/library/ebb177d5-dc20-4c0f-809c-

8db0401ae729/document/375d2921-b26d-4e13-af00-61580d2a4bc9/media/IBM

For NCM, see the appendix in this presentation

Discovery

Basic type – fixed seeds vs scopedDisco provisioning – who deletes the devices?Partial discoveryPrototype for enrichment

Discovery overview

© Copyright IBM Corporation 2014

Tip: select discovery mode

Fixed mode:

• Manage a definitive list of IP addresses

• Use Seed Files, split for convenience for administration• Multiple seed files will leverage multi-threading

• Scope is implied: no scope entries mean scope is implied

• Discovery Configuration GUI Advanced tab:• Disable Feedback

• Disable File Finder Verification – this will create place holder devices if ping fails (ensures device will be monitored)

Scoped mode:

• Uses scope entries as the “fence” or boundary • Missing scope entries for new devices are often the cause of devices not being discovered

• Scopes can reduce the load on large edge routers by filtering the routing table gets

• Enable Feedback on Discovery Configuration GUI Advanced tab • Will try to discover in-scope devices learned from other devices

• Use ping finder to ping spray subnets

• Useful to have seed files listing busy devices to maximize learning

• Build a seed list from a mature discovery for efficient performance• $NCHOME/precision/scripts/perl/scripts/BuildSeedList.pl

7

Reference: About discovery

http://www.ibm.com/support/knowledgecenter/SSSHRK_3.9.0/com.ibm.networkmanagerip.doc_3.9/itnm/ip/wip/disco/conc

ept/nmip_dsc_aboutdsc.html

Provisioning ITNM – verify access and credentials

Prior to provisioning ITNM with new IP addresses, run this

prototype script to verify,

• Device is responding

• SNMP credentials

After discovery,

• List all devices with no SNMP access for troubleshooting

(add –verifyAccess to retry after fixing)

• Use it to audit all or specific devices

8

Reference: Download SNMP credentials checking utility from ISM Library

http://www.ibm.com/software/brandcatalog/ismlibrary/details?catalog.label=1TW10NM0B

./itnmCheckSNMPCredentials.pl -domain ITNMDEMO -noDisco –verifyAccess –device <IP

Address>

./itnmCheckSNMPCredentials.pl -domain NCOMS -template SYSNAME, ACCESSIPADDRESS,

ACCESSINTERFACE, COMMUNITY

./itnmCheckSNMPCredentials.pl -domain NCOMS -noAccess

Partial discovery – start monitoring devices immediately

• Begin monitoring new devices before the next discovery

• Ensure IP address is in the discovery scope (if using Scope)

• Use AddNode.pl command to add new devices

– Or, select Partial Discovery in Discovery Status GUI

– Or, use OQL service disco,• insert into finders.rediscovery (m_Address) values ('172.30.100.1');

• If ncp_disco is restarted, you must first run a full discovery

• For faster discovery set in Discovery Configuration Advanced

tab,

• Disable Rediscovery Rebuild layers

– Skips recalculating the connections (tradeoff: affects RCA)

• Disable Rediscovery of Related devices

– Skips rediscovering connected devices if the connection might have

changed (tradeoff: will not attempt to update or discovery any node

learned from this device)

9

When should devices be removed?

Was it removed from the network or just down a long time? Only you can decide.

Establish one of these policies:

• Discovery should never delete anything automatically• I will decide when a device is no longer under management.

• Set default lingerTime to 1000000, and use RemoveNode.pl.– If they have not been physically removed from the network, obviously, you must adjust the

scope and seeds in disco config.

– In Fixed mode with no scope, restart ncp_disco to prevent re-pinging it from the cache

• In 3.9 - RemoveNode.pl sets the device to unmanaged and lingerTime to 0 so that the next discovery removes the device and it is no longer polled .From 4.1 - RemoveNode.pl removes the device immediately.

• Discovery should automatically remove all non-responding devices.• Usually too drastic, but useful if network undergoing significant re-IP’ing

• Devices that are temporarily down will be removed from the topology and not polled until after a future, successful, discovery.

• Set default lingerTime to 0.

• Assume device is obsolete after failing for n consecutive discoveries• Set lingerTime to 3 (default) - it will be automatically removed after failing to respond for 4

consecutive discoveries.

• To avoid surprises, use the report, "Devices pending delete on next discovery", to list all the devices that will be removed on the next discovery if they don't respond

10

Reference:

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Discov

ery%20provisioning

Prototype: Custom Attribute Manager for ITNM 4.1.1

11

Reference: Download from the ISM Library,

http://www.ibm.com/software/brandcatalog/ismlibrary/details?catalog.label=1TW10NM0J

Custom Attribute Manager is an easy to

use wrapper to setup and manage the

attribute name-value pairs from proprietary

data.

Enrich discovery data with location, contacts, inventory, customer, lifecycle, …

Operators have the data at fingertips in Structure Browser

Use to create views for,

areas of responsibility

monitoring ranges

exporting Discovery Library Adapter (DLA) data to TADDM, TBSM

Monitoring the network

How does the Policy scope work?Managed statusAvailability polling assuranceUsing multiple pollers

Poller – Understanding Policy scopes

13

The poller will poll only the Managed

entities from this list.

Reference:

http://www.ibm.com/support/knowledgecenter/SSSHRK_4.1.1/com.ibm.networkmanagerip.doc_4.1.1/itnm/ip/wip/poll/conc

ept/nmip_poll_policyscope.html

“All Devices” or one or more views AND’d

Further reduce Device list, using filter on

device attributes

Device list further reduced by AOC class

selection

Only for interface polls - used to focus poll

on specific interfaces

Tips for Poll Definition scope filters

Class filter

• Always check the poll definition class filter for each active poll definition

• Note that new AOC classes are always unselected by default, which will unselect the parent class and thus affect its membership

14

Interface filter

• The Interface Filter incurs an overhead (based on SNMPGETs

vs the default SNMPGETNEXTs)

• Best used when it reduces the number of interfaces significantly

• When using the Interface Filter, to avoid “TooBig” error messages, add this line to NcPollerSchema.domain.cfg:

update config.properties set AggregationLimit=10;

Unmanaged status

Managed

status

Description Set by

0 Managed and polled Topology GUI, ManageNode.pl

1 Maintenance mode - not polled Topology GUI, UnmanageNode.pl

2 No status available - not polled TagManagedEntities.stch

3 IP address is not in scope –

not polled

TagManagedEntities.stch

15

• Status values 2 & 3 cannot be changed from the GUI

• Status 3 is set on IP interfaces on devices that are not in disco scope, such as

those bordering on the internet or private networks

• To set status to 1 (maintenance mode) for an interface, use the Structure

Browser

• Status is maintained in ncim.managedStatus table. Absence from this table

assumes entity is managed.

Tip: Unmanaged status

• View this stitcher to verify the rules for unmanaging interfaces

during discovery (set Status = 2)

16

$NCHOME/precision/disco/stitchers/TagManagedEntities.stch

//--------------------------------------------------------------

// Modify this statement to unmanage specific types of interface

//--------------------------------------------------------------

oqlUpdate = oqlUpdate + interfaceFilter + rediscoveryFilter +

" AND

(

ExtraInfo->m_IfDescr like 'Dialer'

OR

ExtraInfo->m_IfDescr like 'Async'

OR

ExtraInfo->m_IfDescr like 'Virtual'

OR

ExtraInfo->m_IfDescr like 'Null'

OR

ExtraInfo->m_IfDescr like 'NULL'

OR

(ExtraInfo->m_IfDescr like 'Vlan' AND IsActive <> 1)

OR

ExtraInfo->m_IfDescr like 'VLAN'

OR

ExtraInfo->m_IfAlias like 'NoMon'

)

Tip: Add IsActive <> 1 to prevent

unmanaging legitimate IP

interfaces

Availability polling assurance

Are all the IP addresses you are responsible for being pinged?

1. Upload the full list of your IP addresses

ncp_upload_expected_ips.pl

2. Take a snapshot to compare this list with the poller’s list from

the ping policies

ncp_ping_poller_snapshot.pl

3. Run the report to list the IP addresses not polled and the

reasons why

ncp_polling_exceptions.pl

17

Reference: Troubleshooting ping polling of the network

http://www.ibm.com/support/knowledgecenter/SSSHRK_4.1.1/com.ibm.networkmanagerip.doc_4.1.1/itnm/ip/wip/poll/task/

nmip_poll_troubleshootingnwpolling.html

Availability polling assurance report uncovers why an IP address is not polled

18

Undiscovered Check the scope and seed lists of the discovery

configuration.

Out of scope These IP addresses are missing from the Policy

scope for the Default Ping polls.

Unmanaged, status = 1 Devices or interfaces that have been unmanagedfrom the GUI or using the UnmanagedNode.pl

script are considered in maintenance mode and will

not be polled. They will have Status of 1.

Unmanaged, status = 2 These are unmanaged during discovery, usually inthe TagManagedEntities.stch stitcher. Check the

filter in this stitcher if it is unmanaging interfaces it

should not do.

Secondary or

Unpingable interfaces

The discovery selects the management address for

each multi-net interface with multiple IP addresses and

only those will be pinged. Network Manager does not

ping the secondary IP addresses.

What about SNMP polls?

All discovered interfacesSELECT ip.address FROM ipEndPoint ip

INNER JOIN domainMembers dm ON dm.entityId = ip.entityId

INNER JOIN domainMgr d ON dm.domainMgrId = d.domainMgrId

WHERE d.domainName = 'domainname' ORDER BY ip.address;

19

All discovered devicesSELECT ipAddress FROM mainNodeDetails m

INNER JOIN domainMgr d ON m.domainMgrId = d.domainMgrId

WHERE d.domainName = 'domainname' ORDER BY m.ipAddress;

List IP addresses from the discovered topology:

Reference: Technote: Monitoring status of chassis or interface entity

http://www.ibm.com/support/docview.wss?uid=swg21697552

What about SNMP polls? Do I have to use OQL?

• itnm_poller.pl now displays the status of all polls within the poller

• Gives visibility for both chassis and interface polls • For example

itnm_poller.pl -domain TEST -monitors ip-addresses.txt

itnm_poller.pl -domain TEST -monitors 10.101.10.10 -poller "ncp_poller(foobar)"

• Available from an APAR download described in the technote below

Multiple Pollers

Consider using 3 or more pollers as follows:

1. Admin

Designate for the administration functions for all pollers in this

domain. Use this poller to perform the MIB Grapher real-time polling

2. ICMP

Dedicate to ICMP polls. These are lightweight polls and one

poller is generally enough for the biggest networks with 5 minute

frequency.

3. SNMP

Dedicate 1 or more pollers to perform SNMP polls. These polls require

more resources for the poller. Use the poller metrics to monitor the poller

so that you can determine if you need to set up additional pollers.

20

Reference: Network Manager Best Practice Guide for Network Monitoring, Chapter 6

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2

0Practice%20Documents

Best practices for naming poller instances

1. In CtrlServices.cfg, use this convention:• serviceName ncp_poller_ICMP

– Using the ncp prefix keeps all the core process names consistent for easy reference in ps –ef greps

• -name ICMP– This is the name shown in the Network Polling GUI

• -admin – Only one poller should be designated as admin (default)

• -noadmin– Explictly add to all other pollers

2. Register the pollerncp_poller -domain domain_name -register -name poller_name

Note:

• The default poller does not have an explicit instance name and appears in the GUI as DEFAULT_POLLER. Rename it, if you wish.

• To query the poller’s OQL tables, you will need the instance name:ncp_oql -domain NCOMS -service SnmpPoller –poller ‘ICMP’

21

Reference: Setting up an additional poller

http://www.ibm.com/support/knowledgecenter/SSSHRK_4.1.1/com.ibm.networkmanagerip.doc_4.1.1/itnm/ip/wip/admin/tas

k/nmip_adm_addpoller.html

Events

Correlating Events from 3rd party tools with topology

This Best Practice guide covers,

• Important fields for RCA and where they are set

• Includes an OMNIbus trigger you can use to check and diagnose missing

fields

• Illustrates the RCA

correlations

23

Reference: Network Manager Best Practice Guide for Event fields for enrichment and RCA

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2

0Practice%20Documents

Pre-RCA

After RCA

Visualization

Administration tasks

Self monitoring of Network ManagerDB2 tuning for historical poll dataChanging the DB password in ITNM/NCM

General health - Monitoring health alerts

• Discovery progress and health alerts

• Poller health alerts

• Failover state changes

• ITNM process health

25

Define a filter for AEL

Include these columns in the display: LocalPriObj and LocalSecObj

NcPollerSchema.cfg Turn on poller threshold events:

update config.properties set BatchQueueThreshold = 10;

update config.properties set PollDataQueueLimit = 5000;

DiscoConfig.cfg Turn on stitcher performance events

m_CreateStchrEvents 1

Check latest discovery statistics against previous

# ncp_perl disco_profiling_data.pl -domain TIVOLI

Domain Date_of_discovery collection processing transfer total entities devices access interfaces discoMem modelMem

--------------------------------------------------------------------------------------------------------------------------------------------

TIVOLI 2014-01-27T08:26:13 00:31:21 00:06:01 00:18:51 00:56:13 33590 879 792 27830 348.85 229.42

TIVOLI 2014-01-27T10:46:24 00:31:11 00:05:54 00:08:31 00:45:36 33484 879 789 27728 344.93 232.30

TIVOLI 2014-02-04T10:18:44 00:32:28 00:05:52 00:07:18 00:45:38 33400 874 786 27662 356.15 204.64

TIVOLI 2014-02-10T08:24:58 00:31:33 00:05:50 00:06:57 00:44:20 33203 867 780 27494 354.50 204.20

TIVOLI 2014-02-10T15:55:10 00:33:36 00:05:47 00:06:49 00:46:12 33199 865 780 27494 353.05 207.20

TIVOLI 2014-03-18T10:20:55 00:32:22 00:05:54 00:07:08 00:45:24 32648 854 763 27000 363.16 207.39

TIVOLI 2014-04-16T08:49:41 00:33:53 00:05:40 02:21:42 03:01:15 32153 834 748 26578 337.61 213.90

TIVOLI 2014-05-19T07:20:50 00:43:53 00:05:19 00:52:15 01:41:27 31319 839 727 25930 325.41 212.99

TIVOLI 2014-06-03T10:20:49 00:54:29 00:05:10 00:54:26 01:54:05 31281 839 726 25901 315.39 214.99

TIVOLI 2014-06-03T11:42:20 00:52:12 00:05:11 00:56:19 01:53:42 31282 839 726 25901 325.33 216.99

TIVOLI 2014-06-03T14:39:32 00:50:14 00:05:19 01:04:08 01:59:41 31265 821 726 25901 313.39 216.99

TIVOLI 2014-06-04T07:29:25 00:42:36 00:05:19 01:06:19 01:54:14 31265 821 726 25903 308.84 217.99

TIVOLI 2014-06-04T11:10:24 00:45:12 00:05:16 00:44:38 01:35:06 31264 821 726 25901 322.79 217.99

TIVOLI 2014-06-04T13:09:21 00:43:51 00:05:19 01:05:41 01:54:51 31264 821 726 25901 323.12 217.99

TIVOLI 2014-09-03T07:11:12 00:32:23 00:04:39 02:20:12 02:57:14 30361 796 702 25096 288.01 205.64

26

If ncp_disco is not running, you can use the caches:

Reference: disco_profiling_data.pl

http://www.ibm.com/support/knowledgecenter/SSSHRK_3.9.0/com.ibm.networkmanagerip.doc_3.9/itnm/ip/wip/ref/referenc

e/nmip_ref_scriptsdiscoprofilingdata.pl.html

Reference: Monitoring network discoveries

http://www.ibm.com/support/knowledgecenter/SSSHRK_3.9.0/com.ibm.networkmanagerip.doc_3.9/itnm/ip/wip/disco/task/

nmip_dsc_monitoringnetworkdiscoveries.html

ncp_perl $NCHOME/precision/scripts/perl/scripts/disco_profiling_data.pl –domain TIVOLI \

-discocachefile $NCHOME/var/precision/Disco.Cache.disco.profilingData.TIVOLI \

-modelcachefile $NCHOME/var/precision/Model.Cache.model.profilingData.TIVOLI

Discovery – list the newly discovered devices

List devices discovered in the last 24 hours

List devices that will be removed next discovery

Send event when a chassis or interface is added or deleted,

,

27

SELECT m.entityName, m.ipAddress, m.className, dm.domainName FROM ncim.mainNodeDetails m

INNER JOIN ncim.entityData e ON m.entityId = e.entityId

INNER JOIN ncim.domainMgr dm ON m.domainMgrId = dm.domainMgrId

WHERE TIMESTAMPDIFF(8, TIMESTAMP(dm.lastUpdated) - TIMESTAMP(e.createTime)) < 24, ORDER BY

dm.domainName, m.className;

SELECT m.entityName, m.ipAddress, m.className, dm.domainName,l.lingerTime FROM ncim.mainNodeDetails m

INNER JOIN ncim.entityData e ON m.entityId = e.entityId

INNER JOIN ncim.domainMgr dm ON m.domainMgrId = dm.domainMgrId

INNER JOIN ncim.lingerTime l on m.entityId = l.entityId WHERE l.lingerTime = 0 ORDER BY dm.domainName,

m.className;

Edit $NCHOME/etc/precision/ModelSchema.cfg

Set ChassisCreationEvents, IpInterfaceCreationEvents to 1 in model.config table

Poller Metrics

1. Is the historical poll data table being maintained?

2. Is the poller successfully storing data?

3. Is the poller keeping up with the policy load at the scheduled

frequencies?

4. Is the poller's memory stable?

5. Do I need to add a new poller?

28

Reference: Network Manager Best Practice Guide for Network Monitoring, Chapter 7

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2

0Practice%20Documents

DB tuning – Network Manager Best Practice for DB2

• Network Manager Best Practice Guide for DB2

• Configuration settings

• Tuning suggestions

• Maintenance

• Large Historical data volumes

• Set bufferpool as large as memory will hold

– Tested to 500000 (16GB) in lab

• Transaction Log settings to suit, for example,

– LOGBUFSZ =2150 (default create_db2_database.sh is 2150)

– LOGFILSIZ =15000 (default create_db2_database.sh is 5000)

– LOGPRIMARY = 10 (default create_db2_database.sh is 10)

– LOGSECOND =20 (default create_db2_database.sh is 20)

• Observed sustained and stable insert rates at around 5 million rows/hour

29

Reference: Network Manager Best Practice Guide for DB2 (Chapter 3)

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2

0Practice%20Documents

30

Changing database passwords

• DB2 and Oracle use OS-based access accounts which often have

security regulations mandating periodic password changes.

• If not maintained properly, this will result in DB connection failures

when the password expires and can catch customers unaware.

• The readwrite database account name in use can be found in,

• $NCHOME/etc/precision/DbLogins.<domain>.cfg

• When the password is changed on the system, you must reset the

changed password in ITNM in four places:

• ITNM backend (DbLogins.cfg, MibDbLogins.cfg)

• GUI (Database Access Configuration)

• TCR BIRT & Cognos reports (trcmd.sh commands)

• Topology API for NCM (createITNMDatasource.sh)

Reference: Network Manager Best Practice Guide for DB2 (Chapter 2)

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Best%2

0Practice%20Documents

Appendix

Change IP/hostname for NCM

Edit the following files… ${NCM_HOME}/bin/itncm.sh

${NCM_HOME}/database/sql/ncm_insertproperties.sql

${NCM_HOME}/eWAS/profiles/RSeries/config/cells/dfltCell/nodes/dfltNode/servers/server1/server.xml

${NCM_HOME}/eWAS/profiles/RSeries/config/cells/dfltCell/nodes/dfltNode/serverindex.xml

${NCM_HOME}/eWAS/profiles/RSeries/config/cells/dfltCell/security.xml

${NCM_HOME}/eWAS/profiles/RSeries/etc/DummyClientTrustFile.jks

${NCM_HOME}/Uninstall_ITNCM/installvariables.properties

${NCM_HOME}/.installer_debug.txt

${NCM_HOME}/bin/utils/support/setWSMem.sh

${NCM_HOME}/config/properties/rseries.properties

${NCM_HOME}/config/.installed.properties

${NCM_HOME}/config/server/eventpollers.xml

${NCM_HOME}/compliance/config/server/eventpollers.xml

${NCM_HOME}/config/properties/sas.client.props

${NCM_HOME}/config/properties/ssl.client.props

${NCM_HOME}/OOBC/OutOfBandChange/run1/oobc.properties.xml

Identify the following security.xml instances, and update the hostnamels ${NCM_HOME}/eWAS/profiles/RSeries/wstemp/anonymous*/workspace/cells/dfltCell/security.xml

On TIP for ITNM integration,$NM_HOME/precision/profiles/${PROFILE_NAME}/etc/ncm/ncmjdbc.properties

32

Change IP/hostname for NCM dependencies

If other server IP/hostname changed…

DB2 hostname${NCM_HOME}/compliance/config/properties/jpa.properties

${NCM_HOME}/config/properties/rseries.properties

${NCM_HOME}/config/.installed.properties

OMNI hostname${NCM_HOME}/eWAS/profiles/RSeries/config/cells/dfltCell/wim/config/wimconfig.xml

${NCM_HOME}/config/properties/sas.client.props

${NCM_HOME}/config/properties/ssl.client.props

TIP hostname${NCM_HOME}/config/properties/sas.client.props

${NCM_HOME}/config/properties/ssl.client.props

${NCM_HOME}/eWAS/profiles/RSeries/properties/sas.client.props

${NCM_HOME}/eWAS/profiles/RSeries/properties/ssl.client.props

${NCM_HOME}/database/sql/ncm_insertproperties.sql

33

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IT Operations Management: Expo Zone Presence

• Mandalay Bay Expo Hall – Cloud Infrastructure & IT Optimization Zone, ‘Manage IT Like a Super Hero’

• See IT Operations Management Solutions In Action at the Pedestal Stations

– 810-01, Innovative Analytics for increased operations efficiency

– 810-02, Transformative Analytics drives faster incident reduction

– 810-03, Avoid IT outages; Diagnose faster with all operational data

- Fun Games & Prizes: Visit a Ped, Get a Gold Coin to play a Game to Win a Prize

- Gain Visibility in a game of Oculus Rift

- Gain Control with Giant Jenga

- Use Automation to build Rube Goldberg Device

- #ITSuperHero

- Super Hero Photo Booth & Participation Prize

- Share photos on Twitter with #SaaSHero for a chance to win a daily prize

37

Communities, Social, & References

• On-line communities, User Groups, Technical Forums, Blogs, Social networks, and more

o Find the community that interests you …

• http://Servicemanagement360.com

o Follow @servicemgmt @IBMTivoli and use hashtags#ibminterconnect #Netcool #ITSuperhero, #SaaSHero, #ITSM

o Visit the InterConnectGo Social Lounge for interactive activities

o Learn More on the Web: https://www.ibmserviceengage.com/it-operations-management/learn

38

Operations Management – Top Sessions

39

Date Time Room Session Title Session type

2/23 8:30-10:00 MGM Grand Arena 6043A A New Way to Think General Session

2/23 2:00-3:00 MB - Lagoon I 1331 Operations Management Trends and Directions Operations Management

2/23 3:30-4:30 MGM Grand Ballroom 6412 Accelerating Hybrid with Cloud Infrastructure and IT Optimization Cloud & IT Optimization Stream

Keynote

2/23 5:00-6:00 MB - Breakers D 2933 CSP Business Transformation and the Evolution of NOC to SOC:

Track Kickoff with Alcatel-Lucent

Operations Management

2/24 9:30-10:30 MB - Lagoon I 5805 Come hear how Clarnet reduced routine events by an additonal

46% by leveraging Event Analytics

Operations Management

2/24 9:30-10:30 MB - Islander F 5926A Hybrid Collaborative Service Management—Have Your Cake

and Eat It, Too!

Operations Management

2/24 11:00-noon MB - Breakers D 2779 IBM Tivoli NetCool - the main driver for MegaFon GNOC

transformation

Operations Management

2/24 11:00-noon MB - Lagoon I 5613 Business and Operational Efficiency with Automated Service

Creation and Sharing

Operations Management

2/24 1:30-1:50 MB : EXPO 6798A Collaborative Ops for a Hybrid World Operations Management

2/24 2:30-3:30 MB - Lagoon I 1348 C&SI's Operations Management Roadmap/Analytics-driven Fault

Management

Operations Management

2/24 3:30-5:15 MGM Grand Arena 6098A A New Way to Work General Session

2/24 5:30-6:30 MB - Lagoon I 3378 CenterPoint Energy's Return On Investment Using the Netcool

Suite

Operations Management

2/25 1:00-1:20 MB : EXPO 6798B Collaborative Ops for a Hybrid World Operations Management

2/25 2:00-3:00 MB - Lagoon I 3565 IBM Alert Management: Helping Organizations to Meet SLAs Operations Management

2/25 3:30-5:00 MGM Arena 6101A A New Way Forward General Session

2/25 3:30-4:30 MB - Mandalay

Ballroom A

5926B Hybrid Collaborative Service Management—Have Your Cake

and Eat It, Too!

Operations Management

2/25 5:30-6:30 MB-Breakers D 1540 How C&SI Teams Achieved IT Operational Efficiencies Using

Netcool Operations Insight

Operations Management

2/26 1:00-2:00 MB - Breakers F 1540 How C&SI Teams Achieved IT Operational Efficiencies Using

Netcool Operations Insight

Operations Management