© 2011 IBM Corporation

IBM SmartCloud Deep dive on SmartCloud Enterprise

Christoph SchwaigerCloud Offering manager, CEEOctober 18th, 2011

© 2011 IBM Corporation

IBM Cloud Reference Architecture

Infrastructure as a Service

Client portal

Management,support anddeployment

Security and isolation

Availability andperformance

Technology platform

Payment andbilling

Business Process as a Service

Platform as a Service

IBM SmartCloud is our next generation service delivery platform that is enabling Enterprise IT and Business Process transformation

© 2011 IBM Corporation

IBM SmartCloud addresses the unique requirements of enterprise Cloud

Enterprise class governance, administration and management control

Multiple security and isolation options built into the virtual infrastructure and network

Shared or dedicated managed environments

Workload portability across different delivery environments

Management support above the operating system including disaster recover and integrated help desk

Enterprise class governance, administration and management control

Multiple security and isolation options built into the virtual infrastructure and network

Shared or dedicated managed environments

Workload portability across different delivery environments

Management support above the operating system including disaster recover and integrated help desk

Enterprise data center

Hosted private cloudManaged private cloud

Enterprise

Shared cloud services

A

Enterprise

B

Management, support and deployment

Security and isolation

Availability and performance

Technology platform

Payment and billing

An IaaS designed to provide the “client defined cloud” critical to meeting the needs of enterprise class service delivery

An IaaS designed to provide the “client defined cloud” critical to meeting the needs of enterprise class service delivery

Multiple delivery models allow clients to optimize against economics, integration, security and control.Multiple delivery models allow clients to optimize against economics, integration, security and control.

© 2011 IBM Corporation

The solution provides the following: Choice of nine virtual server configurations Choice of Microsoft ® Windows® Server and Linux®

operating systems Choice of preconfigured software from which to build

private image libraries Option to add multiple blocks of persistent storage Network isolation options (e.g. VPN/VLAN) Choice of sites (US, Canada, Germany, Singapore, Japan) Anti-collocation which allows the isolation of workloads

across physical servers, increasing the resiliency of the application.

Enhanced 24x7 support with SLAs Automation support of Tier 2 and distribution for Business

Partners

Payment options: Pay-as-you-go

Per hour usage charges for virtual servers, software images, persistent storage and static IP addresses

Per GB charge for Internet data transfer Reserved capacity packages with preferred

server pricing

Not an open access public cloud; restricted to IBM Enterprise clients with a contractual agreement.

Enables purchasing the way enterprises acquire IT resources (PO’s & invoices).

Flexible offering and pricing models for infrastructure, software, resources and storage

Catalog rich with Enterprise ready images IBM has invested to create an enterprise cloud

solution for the market based on the best research, services, software and hardware assets and expertise.

Competitive Differentiation

IBM Smart Cloud Enterprise Overview

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Demo

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• IBM hosted IaaS with committed SLAs; management above the hypervisor with ITIL-based practices

• Shared management environments

• Shared or dedicated managed environments: IBM hardware (p- and x-), with IBM (PowerVM) and VMWare virtualization managers

• Integration with existing IBM Strategic Outsourcing delivery tools and processes

IBM Smart Cloud Enterprise+ Overview

Management,support anddeployment

Security and isolation

Availability andperformance

Technology platform

Payment andbilling

Enterprise data center

Hosted private cloudManaged private cloud

Enterprise

Shared cloud services

A

Enterprise

B

• Standard set of software images (OS, middleware, databases) offered in fixed sizes and SLA packages

• Server create/modify/destroy requests through web portal as pre-approved changes

• Cloud based ITIL processes such as image lifecycle mgmt, asset/license mgmt, and configuration mgmt

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Base Level of Managed Services Provided

•Operating Systems Monitoring and Management• Monitoring of OS Components• Patch Management• Anti-Virus on Windows OS• OS License Management• OS Level Security and Compliance

• Security Policy Management• Security Compliance Support• Audit Support Management• Regulatory Program Management

• ITIL based Managed Services• Service Catalogue• Service Request or Activation and Deactivation (SA&D)• Incident, Problem and Change Management (with support for Integration Services)• Event Management• Configuration Management• Asset Management

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• Management above the Operating System (e.g. database and middleware)

• Monitoring and response to alerts• Patch Management

• Vulnerability Management for Managed Environment• Scanning using IBM commercial offering• Response to alerts and events

• Business Continuity/Disaster Recovery service for the managed environment with customer definable RPO/RTO

• Customer Help Desk Integration with Integration Services

Optional Managed Services

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IBM provides operating system and tool licenses

Fully managed

The IBM enterprise-class service delivery platform will offer two tiers – optimizing delivery requirements and economics

Rapid access, multi-tenant solution scaled and priced based on usage.

Robust multi-tenant solution, including managed production services.

Workloads

Operating system

Management level

Availability

Security

Software usage

Pricing

Ideal for developing and deploying new application designs

Ideal for migration of traditional and higher availability applications

Linux, Windows Windows, Linux, AIX

Self Service with advanced premium support

99.5% 99.9%

Virtual and some physical isolation Multiple levels of isolation

Bring your own / pay as you go / free developer use

Hourly usage-based with reserved options Monthly usage-based and fixed contract

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The IBM Cloud Computing Reference Architecture Cloud Service

DeveloperCloud Service

ConsumerCloud Service Provider

Service D

elivery Portal

BSSBusinessSupportServices

Offering Mgmt

Order Mgmt

Accounting & Billing

Customer Mgmt

Entitlements

Contract Mgmt SLAReporting

Pricing / Rating

Peering & Settlement

Subscriber Mgmt

Service OfferingCatalog

Invoicing

OSSOperationalSupportServices

Service Automation Mgmt

Virtualization Mgmt

Reporting & AnalyticsMetering

Service D

evelopment P

ortal

Common Cloud Platform

Security & Resiliency

Consumer Administrator

Consumer Business Manager

Partner Clouds

Customer In-house IT

Service Def. & Developm.. Tools

Image Creation Tools

Developer

Service Definitions

Software-as-a-Service - e.g. Lotus LiveCloud

ServicesPlatform as-as-Service - e.g. Desktop Cloud

User

Interface

Service User

Infrastructure-as-a-Service - e.g. Compute Cloud

Virtualized Infrastructure – Server, Storage, Network

Managed Environm

entManagem

ent Environm

ent

…

Operational Console

Provisioning

Monitoring & Event Mgmt

Service Delivery Catalog

Configuration Mgmt

Continuity Mgmt, Backup / Restore Asset Mgmt

Service Request Mgmt

Service Level Mgmt

Image Lifecycle Mgmt

Capacity, Perform. Mgmt

Incident, Problem & Change Mgmt

Service Provider Portal

Service Business Manager Service Operations Manager

AP

IA

PI

WebSphere Process Server

WebSphere Telecom Content Pack

IBM Cognos IBM SPSS IBM ILog JRules Tivoli Common

Reporting

Proventia Virtualized Network Security

Tivoli Directory Integrator InfoSphere Guardium

IBM Systems Director VMControl

OS: Linux, AIXHypervisors: KVM, ESX IBM pSeries, xSeries,

zSeries IBM Systems Storage IBM San Volume

Controller

IBM LotusLive IBM Cast Iron

Tivoli Monitoring

IBM Rational Tools

IBM Rational Telelogic

WebSphere Portal

Tivoli Access Manager

Tivoli Identity Manager

WebSphere Commerce

IBM Sterling Commerce

IBM BLADE Net. Tech

WebSphere Registry and Repository

Tivoli Service Delivery Mgr

Tivoli Usage and Accounting Manager Tivoli Netcool

OMNIbus

Tivoli Provision Mgr Tivoli Netcool Config

Mgr Tivoli

Netcool/Impact Tivoli Storage

Mgr. TotalStorage

Productivity Center

Tivoli Netcool/Impact

Tivoli Maximo Asset Manager

Tivoli Netcool Service Quality Manager

Tivoli Netcool Configuration Mgr.

Tivoli Service Automation Mgr – Image Library

Tivoli Service Request Mgr.

Tivoli Netcool Perf. Flow Analyzer

Tivoli Perf. Analyzer

Tivoli Service Automation Manager

Tivoli Netcool Service Quality Manager

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Deploying Cloud Services Managing Cloud ServicesSecure User Centric Self-Service Portal, Automation

Engine and Catalog

Automated Provisioning and Image Management

Monitoring and Metering

For Locating and Requesting Services

11

ISDM - Integrated Service Management for Clouds

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What IBM Service Delivery Manager Does for Customers

Rapid implementation of a cloud environment– ISDM is an ideal offering for enterprise customers wanting to get started with a production cloud

computing model

Offers quick payback– Perfect for customers wanting the service management software for their cloud deployment and

have existing system infrastructure

With ISDM, customers can– Deploy private clouds– Improve asset utilization and financial return– Scale to meet workload requirements– Simplify the purchase, deployment, use and management

of data center infrastructure– Improve Quality of Service, including improved time

to delivered value

© 2011 IBM Corporation13 11/08/11

IBM Service Delivery Manager - VMware Support

LaunchpadVMware 4.0 Hypervisor

VMware Virtual Center

HTTP VM

Activ. Engine

SCEngine

ITUAM VM

Activ. Engine

SCEngine

ITM VM

Activ. Engine

SCEngine

TSAM VM

Activ. Engine

SCEngine

StereoCable Registry

Connection

OVF env

OVF env

OVF env

OVF env

OVF env

OVF env

OVF env

OVF env

CloudBurst SW Appliance modeled exploiting

OVF:Envelope(Virtual System Collection )

OVF:Environmentfiles with the

Activation parameters

OVFEnvelope

ISDM is packaged into four virtual software images and their corresponding software stacks.

Each virtual image is dedicated to a specific service within the product.

ServiceAutomation

File repository,URL redirection,

Mail serverUsage and AccountingMonitoring

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Physical Server:System X

or any x86 platform

Physical Server:System X, Power, or Z

Hypervisor :VMWare, KVM, Xen – PowerVM, VMControl - zVM

“Manage From” Environment “Managed To” Environment

ISD

M -

T

SA

ISD

M -

I

TM

ISD

M -

TU

AM

ISD

M -

TSA

M

ISDM Management Server

Virtual Machine

s

Virtual Machines Provisioned in

the Cloud

Hypervisor :VMWare

14

Virtual Images are Installed and Used for Provisioning Services within a Cloud

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