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IBM Systems
IBM Director Hardware Management Console
Installation and User’s Guide
Version 5.20
GC30-4167-00
���
IBM Systems
IBM Director Hardware Management Console
Installation and User’s Guide
Version 5.20
GC30-4167-00
���
Note
Before using this information and the product it supports, read the information in Appendix C,
″Notices.″
Edition notice
This edition applies to version 5.20 of Hardware Management Console extension of IBM Director and to all
subsequent releases and modifications until otherwise indicated in new editions.
© Copyright International Business Machines Corporation 2005, 2006. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Tables . . . . . . . . . . . . . . . v
About this book . . . . . . . . . . . vii
Conventions and terminology . . . . . . . . vii
Related information . . . . . . . . . . . vii
How to send your comments . . . . . . . . ix
Chapter 1. Getting started with Hardware
Management Console . . . . . . . . . 1
Hardware Management Console . . . . . . . . 1
Accessibility . . . . . . . . . . . . . . 1
Chapter 2. Planning for Hardware
Management Console . . . . . . . . . 3
Operating systems supported by the Hardware
Management Console task . . . . . . . . . . 3
Chapter 3. Installing Hardware
Management Console . . . . . . . . . 5
Installing the HMC extension . . . . . . . . . 5
Installing the HMC extension on a Linux server . 6
Installing the HMC extension on a Windows
server . . . . . . . . . . . . . . . . 7
Installing the HMC extension on a Linux console 7
Installing the HMC extension on a Windows
console . . . . . . . . . . . . . . . 8
Upgrading and updating Hardware Management
Console . . . . . . . . . . . . . . . . 9
Upgrading Hardware Management Console Server 9
Upgrading Hardware Management Console
Console . . . . . . . . . . . . . . . 10
Preparing Hardware Management Console devices
for discovery with IBM Director . . . . . . . 10
Chapter 4. Uninstalling Hardware
Management Console . . . . . . . . 11
Uninstalling the Hardware Management Console
from a Windows operating system . . . . . . . 11
Uninstalling the Hardware Management Console
from a Linux operating system . . . . . . . . 11
Chapter 5. Managing Hardware
Management Console . . . . . . . . 13
Accessing the Hardware Management Console . . 13
Launching Hardware Management Console tools . . 13
Viewing Hardware Management Console
membership . . . . . . . . . . . . . . 13
Chapter 6. Troubleshooting . . . . . . 15
Frame Management application is not available . . 15
HMC managed objects are not discovered . . . . 15
Getting help and support . . . . . . . . . . 16
Finding information about IBM Director
problems . . . . . . . . . . . . . . 16
Information to provide to the IBM Technical
Support Center or IBM Director customer forum . 18
Getting fixes . . . . . . . . . . . . . 20
Software service and support . . . . . . . 20
Appendix A. Accessibility features for
IBM Director . . . . . . . . . . . . 23
Appendix B. Events . . . . . . . . . 35
CIM > System > IP Change . . . . . . . . . 35
CIM > System > IVM Unconfigured . . . . . . 35
CIM > System > Life Cycle . . . . . . . . . 36
CIM > System > Power State . . . . . . . . 36
CIM > System > Service Event . . . . . . . . 38
CIM > System > System Event . . . . . . . . 39
CIM event sources . . . . . . . . . . . . 39
Extended attributes for HMC CIM events . . . . 40
Appendix C. Notices . . . . . . . . . 41
Trademarks . . . . . . . . . . . . . . 42
Glossary . . . . . . . . . . . . . . 45
Glossary . . . . . . . . . . . . . . . 45
Index . . . . . . . . . . . . . . . 55
© Copyright IBM Corp. 2005, 2006 iii
iv IBM Director Hardware Management Console Installation and User’s Guide
Tables
1. Keyboard shortcuts for windows . . . . . 23
2. Keyboard shortcuts for option panes . . . . 23
3. Keyboard shortcuts for scroll panes . . . . 23
4. Keyboard shortcuts for split panes . . . . . 24
5. Keyboard shortcuts for notebooks (tabbed
panes) . . . . . . . . . . . . . . 24
6. Keyboard shortcuts for frames . . . . . . 24
7. Additional keyboard shortcuts for frames in
External Application Launch wizard . . . . 25
8. Keyboard shortcuts for internal frames 25
9. Keyboard shortcuts for menu bar . . . . . 25
10. Keyboard shortcuts for menus . . . . . . 25
11. Keyboard shortcuts for menu items . . . . 26
12. Keyboard shortcuts for check-box menu items 26
13. Keyboard shortcuts for radio-button menu
items . . . . . . . . . . . . . . . 26
14. Keyboard shortcuts for pop-up menus . . . 26
15. Keyboard shortcuts for toolbar . . . . . . 26
16. Keyboard shortcuts for tool tips . . . . . . 27
17. Keyboard shortcuts for buttons . . . . . . 27
18. Keyboard shortcuts for check boxes . . . . 27
19. Keyboard shortcuts for radio buttons . . . . 27
20. Keyboard shortcuts for combination boxes 27
21. Keyboard shortcuts for lists . . . . . . . 28
22. Keyboard shortcuts for sliders . . . . . . 28
23. Keyboard shortcuts for tables . . . . . . 29
24. Additional keyboard shortcuts for tables in
Update Manager . . . . . . . . . . . 30
25. Keyboard shortcuts for trees . . . . . . . 30
26. Keyboard shortcuts for text fields . . . . . 31
27. Keyboard shortcuts for text panes . . . . . 31
© Copyright IBM Corp. 2005, 2006 v
vi IBM Director Hardware Management Console Installation and User’s Guide
About this book
This book provides information about installing and using the Hardware
Management Console extension for IBM® Director.
Conventions and terminology
These notices are designed to highlight key information:
Note: These notices provide important tips, guidance, or advice.
Important: These notices provide information or advice that might help you avoid
inconvenient or difficult situations.
Attention: These notices indicate possible damage to programs, devices, or data.
An attention notice appears before the instruction or situation in which damage
can occur.
Related information
Besides this documentation, there is additional information related to Hardware
Management Console.
Information centers
Hardware Management Console information center
publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/hmc_5.20/frk0_main.html
This information center is updated periodically. It contains the most
current documentation on a wide range of topics.
IBM Director information center
publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_main.html
This information center is updated periodically. It contains the most
current documentation on a wide range of topics.
IBM Systems Software information center
www.ibm.com/servers/library/infocenter/
This Web page provides information about IBM Director, External
Application Launch Wizard, IBM Virtualization Manager, and other topics.
Resources on the World Wide Web
The following Web pages provide resources for understanding, using, and
troubleshooting Hardware Management Console and other system-management
tools.
IBM Director Web site on ibm.com®
www.ibm.com/systems/management/director/
© Copyright IBM Corp. 2005, 2006 vii
The IBM Director Web site on ibm.com has links to downloads and
documentation for all currently supported versions of IBM Director.
Information on this site includes:
v Downloads and documentation for the following IBM Director releases:
– IBM Director 5.20
– IBM Director 5.10 Update 3 (5.10.3)
– IBM Director 5.10 Update 2 (5.10.2)
– IBM Director 5.10 Update 1 (5.10.1)
– IBM Director 5.10
– IBM Director 4.22
– IBM Director 4.22 Upward Integration Modules (UIMs)
– IBM Director 4.21
– IBM Director 4.20v IBM Director Hardware and Software Support Guide document, which lists
supported IBM systems and all supported operating systems. It is
updated every 6 to 8 weeks.
v Printable documentation for IBM Director is available in Portable
Document Format (PDF) in several languages.
IBM Servers
www.ibm.com/servers/
This Web page on ibm.com links to information, downloads, and IBM
Director extensions, such as Remote Deployment Manager, Capacity
Manager, Systems Availability and Software Distribution (Premium
Edition), for the following IBM products:
v IBM BladeCenter®
v IBM System i™
v IBM System p™
v IBM System x™
v IBM System z™
IBM forums
www.ibm.com/developerworks/forums/dw_esforums.jsp
This Web page on ibm.com links to several forums, available as Web pages
or using Rich Site Summary (RSS) feeds, in which users can discuss
technology issues relating to IBM servers.
Three of these forums are of particular interest to IBM Director users:
System x IBM Director forum
www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53
A forum for discussing any IBM Director topics. This Web page
includes a link for obtaining the forum using a Rich Site Summary
(RSS) feed.
System x Server forum
www.ibm.com/developerworks/forums/dw_forum.jsp?forum=740&cat=53
A forum for discussing System x server topics, including questions
related to drivers, firmware, operating systems, clustering, and
storage. This Web page includes a link for obtaining the forum
using a Rich Site Summary (RSS) feed.
viii IBM Director Hardware Management Console Installation and User’s Guide
IBM Director SDK forum
www.ibm.com/developerworks/forums/dw_forum.jsp?forum=849&cat=53
A forum for discussing the use of the IBM Director Software
Developers Kit (SDK) to extend the functionality of IBM Director to
meet your specific needs. This Web page includes a link for
obtaining the forum using a Rich Site Summary (RSS) feed.
How to send your comments
Your feedback is important in helping to provide the most accurate and highest
quality information.
If you have any comments about this book or any other IBM Director publication,
v Go to the IBM Director information center Web site at publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_main.html . There you will
find the feedback page where you can enter and submit comments.
v Complete one of the forms at the back of any IBM Director book and return it
by mail, by fax, or by giving it to an IBM representative.
About this book ix
x IBM Director Hardware Management Console Installation and User’s Guide
Chapter 1. Getting started with Hardware Management
Console
This topic contains general and conceptual information about Hardware
Management Console (HMC).
Hardware Management Console
Hardware Management Console (HMC) is an extension of IBM Director from
which you can launch Hardware Management Console Web server. Using the
Hardware Management Console Web server, you can view the servers and
hardware resources that are managed by the HMC for IBM System i and System p
models, perform power control, and launch management tools.
Accessibility
This topic describes the accessibility features in IBM Director and the IBM Director
extensions.
IBM strives to provide products with usable access for everyone, regardless of age
or ability.
© Copyright IBM Corp. 2005, 2006 1
2 IBM Director Hardware Management Console Installation and User’s Guide
Chapter 2. Planning for Hardware Management Console
This topic contains information about planning to install Hardware Management
Console (HMC).
Operating systems supported by the Hardware Management Console
task
This topic provides information about the operating systems supported by the
Hardware Management Console (HMC) task.
Management-server support
This task is supported on all operating systems supported by IBM Director Server.
Managed-object support
This task is supported only on an HMC-managed object. The HMC is a closed
system that includes an embedded Linux® distribution.
Note: You must install V5R2 or later for this task to function.
© Copyright IBM Corp. 2005, 2006 3
4 IBM Director Hardware Management Console Installation and User’s Guide
Chapter 3. Installing Hardware Management Console
You can install the Hardware Management Console extension on the IBM Director
Server and IBM Director Console. You also can upgrade an existing installation of
the Hardware Management Console extension to the latest version.
Installing the HMC extension
Important: To enable all the HMC extension functions available in IBM Director,
the Hardware Management Console Version 5 Release 2.0 or later must
be installed on the HMC.
The HMC extension is automatically installed with IBM Director Server and IBM
Director Console on the following management servers and management consoles:
v AIX®
v i5/OS®
v Linux on System p
v Linux on POWER™
On these systems, there is no need to install or upgrade the HMC extension
separately. When IBM Director Server and IBM Director Console are upgraded, the
HMC extension is upgraded as well.
The HMC extension can also be installed on management servers and management
consoles running Linux on System x or Windows®. Complete the following steps
to install the HMC extension on either of these systems:
1. Download the HMC extension.
Note: All installation and upgrade packages for the HMC extension for Linux
on System x or Windows must be downloaded. This version of the
extension is not available on CD-ROM or other physical media.
a. Navigate to the IBM Director Downloads Web Site at www.ibm.com/systems/management/director/downloads.html.
b. Select IBM Director 5.20 for xSeries and BladeCenter from the dropdown
list, complete the requested information, and click Submit.
c. Under the Current version heading, click the IBM Director 5.20 link.
d. Click the link for the package you want to download, as described in the
following table.
© Copyright IBM Corp. 2005, 2006 5
Version Component
Downloaded installation package
file name
5.20 IBM Director Hardware
Management Console Server
Extension for Windows
dir5.20_hmcserver_windows.exe
IBM Director Hardware
Management Console Extension for
Windows
dir5.20_hmcconsole_windows.exe
IBM Director Hardware
Management Console Server
Extension for Linux
HMCServerExt-5.20-1.noarch.rpm
IBM Director Hardware
Management Console Extension for
Linux
HMCConsoleExt-5.20-1.noarch.rpm
5.20 Update 1 IBM Director Hardware
Management Console Server
Extension for Windows
dir5.20.1_hmcserver_windows.exe
IBM Director Hardware
Management Console Extension for
Windows
dir5.20.1_hmcconsole_windows.exe
IBM Director Hardware
Management Console Server
Extension for Linux
IBM Director Hardware
Management Console Extension for
Linux
2. Install the HMC extension on the management server.
3. Optional: Install the HMC extension on remote management consoles.
Note: The user-interface components for the HMC extension for IBM Director
Console are automatically installed on the management server when the
server components for the HMC extension are installed. It is not
necessary or possible to separately install the user-interface components
for the HMC extension on a management server.
Installing the HMC extension on a Linux server
The HMC extension can be installed only on management servers running Linux
for System x with IBM Director Server Version 5.10 or higher installed.
To install the HMC extension on a Linux management server, complete the
following steps:
1. Stop IBM Director Server. From a command prompt, type the following
command and press Enter:
install_root/bin/twgstop
where install_root is the root directory of your IBM Director installation.
2. Change to the directory in which the installation package is located. Type the
following command and press Enter:
cd /download/
download is the location in which the download package was saved.
6 IBM Director Hardware Management Console Installation and User’s Guide
3. Type one of the following commands and press Enter.
Installation scenario Command
Performing a new
installation
rpm -ivh hmc_server_rpm
Upgrading from a previous
version
rpm -Uvh hmc_server_rpm
where hmc_server_rpm is the file name of the downloaded HMC server
extension installation package. The installation progress is displayed.
4. Restart IBM Director Server by going to a command prompt, typing the
following command, and pressing Enter:
install_root/bin/twgstart
where install_root is the root directory of your IBM Director installation.
The installation of IBM Director HMC extension on the management server installs
both the server and console components of the HMC extension on the management
server.
Installing the HMC extension on a Windows server
The HMC extension can be installed only on management servers with IBM
Director Server Version 5.20 or higher installed.
To install HMC extension on a Windows management server, complete the
following steps:
1. Copy the downloaded installation files to a temporary directory on the machine
on which you will be performing the installation.
2. Close all applications, including any command-prompt windows.
3. Click Start → Run.
4. In the Run window, type the following command in the Open field and press
Enter:
download\hmc_server_exe
where download is the location in which the HMC extension download package
was saved, and hmc_server_exe is the file name of the downloaded HMC
server extension installation package.
5. On the first page of the HMC extension for IBM Director Server InstallShield
Wizard, click Next.
6. Select I accept the terms in the license agreement, and then click Next.
7. Click Next.
8. Click Install. A new page displays the installation progress.
9. When installation is complete, click Finish.
After installing the server components of the HMC extension, install the console
components on any remote management consoles.
Installing the HMC extension on a Linux console
Installation of the IBM Director HMC extension on the management server installs
both the server and console components of the HMC extension. As a result, it is
Chapter 3. Installing 7
necessary to install the console components for the HMC extension only on remote
management consoles on which IBM Director Server is not installed.
Note: The version of the HMC extension that is installed on IBM Director Console
must always be the same version as the version of the extension that is
installed on IBM Director Server. When upgrading one, you must upgrade
the other.
The HMC extension must be installed on the management server before installing
the console components of the HMC extension.
To install the HMC extension on a Linux management console, complete the
following steps:
1. Close IBM Director Console.
2. Change to the directory in which the installation package is located. Type the
following command and press Enter:
cd /download/
download is the location in which the download package was saved.
3. Type one of the following commands and press Enter.
Installation scenario Command
Performing a new
installation
rpm -ivh hmc_console_rpm
Upgrading from a previous
version
rpm -Uvh hmc_console_rpm
where hmc_console_rpm is the file name of the downloaded HMC console
extension installation package. The installation progress is displayed.
4. Restart IBM Director Console.
Installing the HMC extension on a Windows console
Installation of the IBM Director HMC extension on the management server installs
both the server and console components of the HMC extension. As a result, it is
necessary to install the console components for the HMC extension only on remote
management consoles on which IBM Director Server is not installed.
Note: The version of the HMC extension that is installed on IBM Director Console
must always be the same version as the version of the extension that is
installed on IBM Director Server. When upgrading one, you must upgrade
the other.
The HMC extension must be installed on the management server before installing
the console components of the HMC extension.
To install HMC extension on a Windows management console, complete the
following steps:
1. Copy the downloaded installation files to a temporary directory on the machine
on which you will be performing the installation.
2. Close all applications, including any command-prompt windows.
3. Click Start → Run.
8 IBM Director Hardware Management Console Installation and User’s Guide
4. In the Run window, type the following command in the Open field and press
Enter:
download\hmc_console_exe
where download is the location in which the HMC extension download package
was saved, and hmc_console_exe is the file name of the downloaded HMC
console extension installation package.
5. On the first page of the HMC extension for IBM Director Console InstallShield
Wizard, click Next.
6. Select I accept the terms in the license agreement, and then click Next.
7. Click Next.
8. Click Install. A new page displays the installation progress.
9. When installation is complete, click Finish.
Upgrading and updating Hardware Management Console
Hardware Management Console (HMC) components can be upgraded to take
advantage of new features, managed-object support, and bug fixes in subsequent
versions of the software.
Before beginning any upgrade, consult the release notes for version-specific
compatibility information and special upgrade instructions.
The following general rules apply to the version compatibility of IBM Director
components:
v IBM Director Server and IBM Director Console must be at the same version
level, even when installed on different systems.
v Components that are installed on the same system, such as IBM Director
Console and IBM Director Agent, must be at the same version level.
v The version of IBM Director Server must always be greater than or equal to the
version of any IBM Director Agent or IBM Director Core Services installed on
managed systems.
v If you upgrade to a new version of IBM Director Server, you must also upgrade
all instances of IBM Director Console to the same version.
v If you upgrade to a new version of IBM Director Agent or IBM Director Core
Services on any managed system, you must upgrade both IBM Director Server
and all instances of IBM Director Console to a version that is the same or later
than the agent version.
v You can upgrade to a new version of IBM Director Server without necessarily
upgrading all instances of IBM Director Agent or IBM Director Core Services.
Upgrading Hardware Management Console Server
You can upgrade Hardware Management Console Server on the management
server to version 5.20 from version 4.1 or later.
Important: Read the release notes before beginning any installation or upgrade
procedure.
1. Linux only: On Linux management servers, you must manually stop IBM
Director Server before installing a new version of IBM Director Server or an
extension to the IBM Director Server. At a command prompt, type the
following command and press Enter:
install_root/twgstop
Chapter 3. Installing 9
where install_root is the root directory of your IBM Director installation.
2. To upgrade Hardware Management Console Server, follow the general
installation instructions for your operating system.
Upgrading Hardware Management Console Console
You can upgrade the Hardware Management Console Console on the management
console.
You can upgrade to Hardware Management Console Console version 5.20 from
version 4.1 or later. To upgrade Hardware Management Console Console on the
management console, follow the general installation instructions for your operating
system.
Preparing Hardware Management Console devices for discovery with
IBM Director
Before discovering Hardware Management Console (HMC) devices, and after
upgrading HMC hardware, you might need to open the Pegasus and SLP ports to
enable IBM Director to discover and manage the HMC.
Complete the following steps to enable the Pegasus and SLP ports on the HMC
device:
1. In the HMC Navigation Area pane, expand the affected HMC and expand
HMC Management. Click HMC Configuration.
2. In the HMC Configuration pane, click Customize Network Settings.
3. In the Network Settings window, click the LAN Adapters tab.
4. Select the LAN Adapter that is connected to your LAN and click Details.
5. In the LAN Adapter Details window, click the Firewall tab. The top pane
displays the firewall ports that you can enable.
6. In the top pane, select Open Pegasus and click Allow Incoming. Open Pegasus
is added to the bottom pane of enabled ports.
7. In the top pane, select SLP and click Allow Incoming. SLP is added to the
bottom pane of enabled ports.
8. Click OK; then click OK again.
9. If a message window about restarting the HMC is displayed, click OK. After
the HMC is restarted, the ports are enabled and IBM Director Server can
discover the HMC.
10 IBM Director Hardware Management Console Installation and User’s Guide
Chapter 4. Uninstalling Hardware Management Console
You can uninstall the Hardware Management Console extension using Add or
Remove Programs in the Control Panel for Windows operating systems or rpm for
Linux operating systems.
Note: You can retain the configuration data when you uninstall Hardware
Management Console. This capability enables you to reinstall or upgrade
Hardware Management Console and access the saved configuration data.
Should you reinstall, be sure to reinstall Hardware Management Console in
the same location.
Uninstalling the Hardware Management Console from a Windows
operating system
You can uninstall the Hardware Management Console using Add or Remove
Programs option in the Control Panel for Windows operating systems.
To uninstall the Hardware Management Console, complete the following steps:
1. Close the Hardware Management Console and stop the IBM Director Server.
2. Click Start → Settings → Control Panel.
3. Double-click Add or Remove Programs.
4. Click HMC extension for IBM Director Server and then click Remove.
Uninstalling the Hardware Management Console from a Linux
operating system
You can uninstall the Hardware Management Console using rpm on Linux
operating systems.
To uninstall the Hardware Management Console, complete the following steps:
1. Close the Hardware Management Console and stop IBM Director Server by
using the twgstop command.
2. Run rpm -e dir5.20_hmcconsole_linux.
© Copyright IBM Corp. 2005, 2006 11
12 IBM Director Hardware Management Console Installation and User’s Guide
Chapter 5. Managing Hardware Management Console
With IBM Director, you can discover a Hardware Management Console (HMC) for
IBM System i and System p models. You can view the servers and hardware
resources that are managed by the HMC, collect inventory information, perform
power control, and launch management tools.
Accessing the Hardware Management Console
When an HMC is discovered initially, it is in a secured state. You must request
access to unlock it.
To access an HMC after its initial discovery, complete the following steps:
1. In the Groups pane of IBM Director Console, click HMC Systems and
Members.
2. In the HMC Systems Membership pane, right-click the HMC and select
Request Access.
3. Specify the user ID and password to access the HMC.
Launching Hardware Management Console tools
With the HMC Manager Tools, you can perform HMC management tasks such as
accessing the Information Center and Setup Wizard, diagnosing problems with
Service Focal Point, configuring the HMC, managing servers and frames, updating
code for your HMC or operating system, and managing users.
You must have access to the HMC to complete this task.
To perform HMC management tasks, complete the following steps:
1. From the IBM Director Console window, click Tasks → HMC Manager Tools →
management task.
2. Log in to the HMC with the ID and password. You can select the option to
save the ID and password whenever the HMC console is launched.
3. Complete the management task.
Viewing Hardware Management Console membership
You can use IBM Director to view the topology and hardware resources associated
with the HMC.
You must have access to the HMC to complete this task.
To view the topology of systems managed by the HMC, complete the following
steps:
1. In the Groups pane of IBM Director Console, click HMC Systems and
Members.
2. In the HMC Systems Membership pane, expand the HMC you want to view.
3. Expand the associated server to view logical partitions that are created on that
server.
© Copyright IBM Corp. 2005, 2006 13
4. To view resource attributes of a managed object, double-click the managed
object.
14 IBM Director Hardware Management Console Installation and User’s Guide
Chapter 6. Troubleshooting
Use this section to troubleshoot and resolve problems with the Hardware
Management Console. To troubleshoot problems that are specific to earlier versions
of IBM Director, see the documentation for that version.
See the IBM Director customer forum for solutions to problems that other
customers have encountered at www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53
Frame Management application is not available
This problem affects the Hardware Management Console (HMC) Manager Tools in
IBM Director Console.
Problem
While working on an HMC using IBM Director Console, you select a subtask from
the HMC Manager Tools and the following error message is displayed: The Frame
Management application is not available on x.x.x.x. The task is not
performed. where x.x.x.x is an IP address on your HMC.
Investigation
Only one Web-based System Manager can be connected to an HMC at a time.
If the Web-based System Manager is already open, an error message is displayed
when a user attempts to select one or more of the HMC Manager Tools subtasks.
If you or another user have a Web-based System Manager session open on the
HMC and you want to use the IBM Director HMC Manager Tools, you must close
the Web-based System Manager session or wait for it to be closed by the user that
opened that session.
HMC managed objects are not discovered
This problem affects the IBM Director Hardware Management Console (HMC)
extension.
Problem
When using the IBM Director HMC extension, IBM Director Server fails to discover
the HMC managed object and the following message is displayed:
Error occurred while attempting to add the HMC.
Unable to establish a connection with the system.
Investigation
After an upgrade installation of the HMC hardware, the firewall ports for Open
Pegasus and SLP are disabled and no longer have firewall access.
To correct this problem, complete the following steps:
© Copyright IBM Corp. 2005, 2006 15
1. In the HMC Navigation Area pane, expand the affected HMC and expand
HMC Management. Click HMC Configuration.
2. In the HMC Configuration pane, click Customize Network Settings.
3. In the Network Settings window, click the LAN Adapters page.
4. Select the LAN Adapter that is connected to your LAN and click Details.
5. In the LAN Adapter Details window, click the Firewall page.
6. The top pane displays the firewall ports that you can enable. Select Open
Pegasus from the list and click Allow Incoming. Open Pegasus is added to the
bottom pane of enabled ports.
7. In the top pane, select SLP from the list and click Allow Incoming. SLP is
added to the bottom pane of enabled ports.
8. Click OK; then click OK again.
9. If a message window about restarting the HMC is displayed, click OK. After
the HMC is restarted, the ports are enabled and IBM Director Server can
discover the HMC.
Getting help and support
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, and whom to call for service, if it is
necessary.
Finding information about IBM Director problems
In addition to the IBM Director information center, you can find information about
problems and solutions in earlier editions of IBM Director documentation, the IBM
Director forum, and the IBM Service Bulletin (RETAIN® tip) index.
Available troubleshooting documentation for earlier versions of
IBM Director
To troubleshoot problems that are specific to earlier versions of IBM Director, see
the documentation for that version.
Notes:
1. Printable PDFs for the different versions of the IBM Director
documentation are available from the IBM Director Support Web page
at www.ibm.com/systems/management/director/ .
2. IBM Director versions 3.1.1 and earlier are no longer supported.
IBM Director version Available troubleshooting documentation
5.20 v IBM Director version 5.20 Information Center
v Release Notes
v Service Bulletin (RETAIN tips) index
5.10, 5.10.1, 5.10.2,
and 5.10.3
v IBM Director version 5.10 information center at
http://publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo/fqm0_main.html
v Release Notes for each version
v Service Bulletin (RETAIN tips) index
4.20, 4.20.2, 4.21, and
4.22
v IBM Director Systems Management Guide, version 4.20
v Release Notes or readme.txt file for each version
v Service Bulletin (RETAIN tips) index
16 IBM Director Hardware Management Console Installation and User’s Guide
IBM Director version Available troubleshooting documentation
4.11 and 4.12 v IBM Director Systems Management Guide, version 4.11
v readme.txt file for each version
v Service Bulletin (RETAIN tips) index
4.10 and 4.10.2 v IBM Director Systems Management Guide, version 4.1
v readme.txt file for each version
v Service Bulletin (RETAIN tips) index
Accessing the IBM Director customer forum
The IBM Director customer forum provides a place for customers to share ideas
and solutions for IBM Director implementations. Even though this forum is called
the “xSeries (System x) IBM Director forum,” it serves as the forum for IBM
Director installations on all supported operating systems and hardware.
Although participating in the customer forum does not guarantee an answer from
an IBM representative, the forum community does include IBM employees that use
IBM Director. To access the forum you must sign in to the IBM developerWorks®
Web site and create a profile; there is no fee. The IBM Director customer forum
Web page is at www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53 .
Accessing the IBM Service Bulletin (RETAIN tips) index
You an access the IBM Service Bulletin (RETAIN tips) index to view known
problems and workarounds for IBM Director at the following Web address:
www.ibm.com/servers/eserver/xseries/systems_management/ibm_director/ . On
this page, click the applicable version of IBM Director. A list of service bulletins is
displayed.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation and the
diagnostic tools that are included with your system. You can find information
about diagnostic tools for BladeCenter and System x systems in the Problem
Determination Service Guide on the IBM System x Documentation CD. You can find
information about diagnostic tools for IntelliStation® in the IntelliStation
Hardware Maintenance Manual at the IBM Support Web site.
v Go to the IBM Support Web site at www.ibm.com/support/us to check for
technical information, hints, tips, and new device drivers or to submit a request
for information.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information
that is included with your system also describes the diagnostic tests that you can
perform. Most BladeCenter, System x, and IntelliStation systems, operating
systems, and programs includes information that contains troubleshooting
procedures and explanations of error messages and error codes. If you suspect a
software problem, see the information for the operating system or program.
Chapter 6. Troubleshooting 17
Using the hardware documentation
Information about your IBM BladeCenter, System x, or IntelliStation system and
any preinstalled software is available in the documentation that is included with
your system. That documentation includes printed books, online books, readme
files, and help files.
See the troubleshooting information in your system documentation for instructions
for using the diagnostic programs. The troubleshooting information or the
diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to www.ibm.com/support/us and follow the
instructions. Also, you can order publications through the IBM Publications
Ordering System at www.ibm.com/planetwide/.
Getting information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
BladeCenter, System i, System p, System x, System z, and IntelliStation products,
services, and support.
Use the following Web addresses for the applicable product information.
IBM product Web address
BladeCenter products www.ibm.com/servers/eserver/support/bladecenter/
IntelliStation
workstations
www.ibm.com/servers/intellistation/pro/already.html
System i systems www.ibm.com/servers/eserver/support/iseries/
System p servers www.ibm.com/servers/eserver/support/unixservers/
System x servers www.ibm.com/servers/eserver/support/xseries/index.html
System z mainframes www.ibm.com/servers/eserver/support/zseries/
You can find service information for your IBM products, including supported
options, at www.ibm.com/support/us .
Also, you can find information about IBM Director in the IBM Systems forum at
www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53 .
Information to provide to the IBM Technical Support Center or
IBM Director customer forum
When looking for assistance, either from IBM Technical Support Center or in the
IBM Director customer forum, there is some basic information that you should
provide.
System i information
Before you contact IBM for assistance, or append to the customer forum, you
should gather the following information for the affected systems:
v The operating system information for management server and for the managed
objects.
v Whether the failure is intermittent or persistent.
v The last time (or release) that the feature or function worked.
v Any exceptions or error messages that occur.
18 IBM Director Hardware Management Console Installation and User’s Guide
v The version of IBM Director that is installed. Also note whether it is a new
installation or an upgrade installation. If it is an upgrade installation, note from
which version of IBM Director you upgraded.
v If possible, the steps required to recreate the problem.
System x, BladeCenter, and x86-based system information
Before you contact IBM for assistance, or append to the customer forum, you
should gather the following information for the affected systems.
Note: Frequently, IBM uses information and logs generated by the Dynamic
System Analysis (DSA) program to resolve problems. DSA is available from
the Systems Management Web page at www.ibm.com/servers/eserver/xseries/systems_management/.
v The machine types of all the affected systems.
v The operating system.
v The BIOS and firmware version levels of the affected systems. If you do not
know this information, you can use Dynamic System Analysis (DSA) to gather
the information for you.
v Whether the failure is intermittent or persistent.
v The last time the feature or function worked.
v Any exceptions or error messages that occur.
v The version of IBM Director that is installed. Also note whether it is a new
installation or an upgrade installation. If it is an upgrade installation, note from
which version of IBM Director you upgraded.
v If possible, the steps required to recreate the problem.
System p information
Before you contact IBM for assistance, or append to the customer forum, you
should gather the applicable information for the affected systems.
For AIX:
v The files containing the redirected output from the following commands:
– oslevel -r
– lslpp -L
– lsdev
– prtconf
– errpt -a
– lsvpdv The /var/log/dirinst.log file, if you are having an installation problem.
v Whether the failure is intermittent or persistent.
v The last time the feature or function worked.
v Any exceptions or error messages that occur.
v The version of IBM Director that is installed. Also note whether it is a
new installation or an upgrade installation. If it is an upgrade
installation, note from which version of IBM Director you upgraded.
v If possible, the steps required to recreate the problem.
For Linux on POWER
v The files containing the redirected output from the following commands:
– (For Red Hat Linux) cat /etc/redhat-release
– (For SUSE Linux) cat /etc/SuSE-release
– rpm -qa
– lsvpdv The /var/log/dirinst.log file, if you are having an installation problem.
v Whether the failure is intermittent or persistent.
Chapter 6. Troubleshooting 19
v The last time the feature or function worked.
v Any exceptions or error messages that occur.
v The version of IBM Director that is installed. Also note whether it is a
new installation or an upgrade installation. If it is an upgrade
installation, note from which version of IBM Director you upgraded.
v If possible, the steps required to recreate the problem.
System z information
Before you contact IBM for assistance, or append to the customer forum, you
should gather the applicable information for the affected systems.
v A detailed description of the problem.
v Any exceptions or error messages that occur.
v If possible, the steps required to recreate the problem.
v Whether the failure is intermittent or persistent.
v The operating system information for the management server and for the
managed objects.
v The version of IBM Director that is installed in each affected system. Also note
whether it is a new installation or an upgrade installation. If it is an upgrade
installation, note from which version of IBM Director you upgraded.
v The /var/log/dirinst.log file, if you are having an installation problem.
v The /var/log/localmessages or any related log file on manageability access
point (MAP) for z/VM®.
v The /opt/ibm/director/log/TWGRas.log file on the management server.
Getting fixes
Occasionally, new releases and upgrades are made available from the IBM Support
Web site at www.ibm.com/systems/management/director/ . These releases and
upgrades might contain fixes to problems with IBM Director.
If your IBM Director environment has a problem that is not fixed by a new release
or upgrade, contact the IBM Technical Support Center. To do so, you must have
purchased an appropriate support product from IBM.
Software service and support
IBM provides a wide range of support products for IBM Director software.
For installations on IBM BladeCenter products
If you install and use IBM Director Server on BladeCenter products, you
can purchase the Implementation Services ServicePac® for BladeCenter and
xSeries® for service and support of IBM Director Server.
For installations on System i technology
Through IBM Software Maintenance (SWMA), you can get assistance with
usage, configuration, and software problems with System i technology.
Fixes and updates are part of the warranty of the SWMA product and are
included in your license for this product.
For installations on System p servers
Through IBM Software Maintenance (SWMA), for a fee, you can get
telephone or electronic assistance with usage, configuration, and software
problems with System p servers. Fixes and updates are part of the
warranty of the SWMA product and are included in your license for this
product.
20 IBM Director Hardware Management Console Installation and User’s Guide
Note: When ordering or downloading only IBM Director Server, SWMA is
optional and must be ordered specifically.
For installations on System x servers and IntelliStation workstations
Through IBM Support Line, for a fee, you can get telephone assistance
with usage, configuration, and software problems. You also can purchase
Enhanced Technical Support (ETS), which is a proactive support option to
Support Line for System x servers.
Through IBM Software Maintenance (SWMA), for a fee, you can get
telephone or electronic assistance with usage, configuration, and software
problems with System x servers. Fixes and updates are part of the
warranty of the SWMA product and are included in your license for this
product.
If you install and use IBM Director Server on System x servers, you can
purchase the Implementation Services ServicePac for BladeCenter and
xSeries for service and support of IBM Director Server.
For installations on System z mainframes
Through IBM Service and Subscription (S&S), for a fee, you can get
telephone or electronic assistance for software problems with System z
mainframes. Fixes and updates are part of the warranty of this product
and are included in your license for this product.
For installations on non-IBM hardware
If you want to install and run IBM Director Server on non-IBM hardware,
you must purchase a license for IBM Director Server. However, this license
does not entitle you to service and support of IBM Director Server. You can
purchase service and support separately from Support Line. You also can
purchase Enhanced Technical Support (ETS), which is a proactive support
option to Support Line for non-IBM x86 systems.
For information about which products are supported by Support Line in your
country or region, go to www.ibm.com/services/us/its/pdf/remotesupportxseries.pdf. For more information about Support Line and other IBM
services, go to www.ibm.com/services/us/index.wss, or go to
www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and
Canada, call 1-800-IBM-SERV (1-800-426-7378).
Chapter 6. Troubleshooting 21
22 IBM Director Hardware Management Console Installation and User’s Guide
Appendix A. Accessibility features for IBM Director
Accessibility features help users who have a physical disability, such as restricted
mobility or limited vision, to use information technology products successfully.
Accessibility features
The major accessibility features in IBM Director support:
v Keyboard-only operation
v Interfaces that are commonly used by screen readers
v The attachment of alternative input and output devices
Tip: The IBM Director Information Center and its related publications are
accessibility-enabled for the IBM Home Page Reader. You can operate all
features using the keyboard instead of the mouse.
Keyboard navigation
This product uses standard Microsoft® Windows navigation keys. In addition, the
following tables provide information that addresses the IBM Director Console.
Note:
v External Application Launch Wizard uses additional keyboard shortcuts
for navigating between frames. For more information, see Table 7 on page
25.
v Update Manager uses additional keyboard shortcuts for table navigation.
For more information, see Table 24 on page 30.
Table 1. Keyboard shortcuts for windows
Action Keyboard shortcut
Navigate out of the window. Alt+F6
Hide the window. Esc
Activate the default button (if defined). Enter
Table 2. Keyboard shortcuts for option panes
Action Keyboard shortcut
Navigate in or out of the option pane. Alt+F6
Hide a window. Esc
Activate the default button (if defined). Enter
Table 3. Keyboard shortcuts for scroll panes
Action Keyboard shortcut
Navigate forward out of the scroll pane. Tab
Navigate backward out of the scroll pane. Shift+Tab
Move up or down. Up arrow or down
arrow
© Copyright IBM Corp. 2005, 2006 23
Table 3. Keyboard shortcuts for scroll panes (continued)
Action Keyboard shortcut
Move left or right. Left arrow or right
arrow.
Navigate to the beginning or end of data. Ctrl+Home or
Ctrl+End
Navigate up or down one block. PgUp or PgDn
Navigate to the left or right. Ctrl+PgUp or
Ctrl+PgDn
Table 4. Keyboard shortcuts for split panes
Action Keyboard shortcut
Navigate forward out of the split pane. Tab or Ctrl+Tab
Navigate backward out of the split pane. Shift+Tab or
Ctrl+Shift+Tab
Navigate between split panes. Tab or F6
Navigate to the splitter bar. F8
Toggle the focus between two split bars (for windows with three
split panes).
F8
Resize the split pane vertically. Up arrow or down
arrow
Resize the split pane horizontally. Left arrow or right
arrow
Maximize the size of the split pane . Home
Minimize the size of the split pane. End
Table 5. Keyboard shortcuts for notebooks (tabbed panes)
Action Keyboard shortcut
Navigate into the tabbed pane. Tab
Navigate out of the tabbed pane. Ctrl+Tab
Navigate to the left or right tab. Left arrow or right
arrow
Navigate to the tab above or below. Up arrow or down
arrow
Navigate from the tab to the page. Enter or Ctrl+Down
Navigate from the page to the tab. Ctrl+Up
Navigate to the previous or next page. Ctrl+PgUp or
Ctrl+PgDn
Table 6. Keyboard shortcuts for frames
Action Keyboard shortcut
Display a window menu. Alt+Space bar
Activate the default button (if defined). Enter
24 IBM Director Hardware Management Console Installation and User’s Guide
Table 7. Additional keyboard shortcuts for frames in External Application Launch wizard
Action Keyboard shortcut
To move focus to the description area when focus is currently on
any of the first five event filters
Esc
To move focus to the description area when focus is currently on
any other event filter
Space bar, then
Shift+Tab
Note: When you
press the space bar,
the Event Filter check
box that has focus is
selected and then
focus moves to the
first entry field or
check box below the
description area.
Table 8. Keyboard shortcuts for internal frames
Action Keyboard shortcut
Open or restore the frame. Ctrl+F5, Alt+F5, or
Enter
Close the frame. Ctrl+F4 or Alt+F5
Move the frame. Ctrl+F7 or Alt+F7
Resize the frame. Ctrl+F8 or Alt+F8
Minimize the frame size. Ctrl+F9 or Alt+F9
Display a window menu. Alt+Space bar
Activate the default button (if defined). Enter
Table 9. Keyboard shortcuts for menu bar
Action Keyboard shortcut
Jump to the menu bar. Alt or F10
Navigate out of the menu bar. Esc or Alt
Navigate within the menu bar. Arrow keys
Select the next or previous menu item. Right arrow or left
arrow
Activate the default or selected item. Enter
Display a menu. Use one of these
keyboard shortcuts:
v Up arrow
v Down arrow
v Enter
v Space bar
v Alt+Character
accelerator key (if
defined)
Hide a menu. Esc or Alt
Table 10. Keyboard shortcuts for menus
Action Keyboard shortcut
Display a menu. Enter or F10
Appendix A. Accessibility features for IBM Director 25
Table 10. Keyboard shortcuts for menus (continued)
Action Keyboard shortcut
Display a submenu. Right arrow
Navigate to the next item or wrap to the top. Down arrow
Navigate to the previous item or wrap to the bottom. Up arrow
Hide the menu. Esc
Hide the submenu. Left arrow
Activate the default or selected item. Enter
Table 11. Keyboard shortcuts for menu items
Action Keyboard shortcut
Navigate in or out of a menu. Arrow keys
Activate an item. Enter, space bar, or
Alt+Character
accelerator key (if
defined)
Display a submenu. Right arrow
Hide a submenu. Left arrow or Esc
Table 12. Keyboard shortcuts for check-box menu items
Action Keyboard shortcut
Navigate in or out of the check-box menu. Arrow keys
Select or clear a check-box menu item. Enter
Hide a check-box menu. Enter
Table 13. Keyboard shortcuts for radio-button menu items
Action Keyboard shortcut
Navigate in or out of a radio-button menu. Arrow keys
Select or clear a radio-button menu item. Enter
Hide a radio-button menu. Enter
Table 14. Keyboard shortcuts for pop-up menus
Action Keyboard shortcut
Display a pop-up menu. Shift+F10
Display a pop-up submenu. Right arrow
Hide a pop-up menu. Esc
Hide a submenu. Left arrow
Navigate within a pop-up menu. Up arrow or down
arrow
Activate a pop-up menu item. Enter or space bar
Table 15. Keyboard shortcuts for toolbar
Action Keyboard shortcut
Navigate forward out of the toolbar. Tab
26 IBM Director Hardware Management Console Installation and User’s Guide
Table 15. Keyboard shortcuts for toolbar (continued)
Action Keyboard shortcut
Navigate backward out of the toolbar. Shift+Tab
Navigate within the toolbar. Arrow keys
Activate a toolbar item. Enter
Display the Customized Toolbar menu (when focus is on an icon
on the main IBM Director Console window toolbar).
Shift+10
Table 16. Keyboard shortcuts for tool tips
Action Keyboard shortcut
Display a tool tip. Ctrl+F1
Hide a tool tip. Esc or Ctrl+F1
Table 17. Keyboard shortcuts for buttons
Action Keyboard shortcut
Navigate forward. Tab
Navigate backward. Shift+Tab
Activate the default button. Enter
Activate any button Space bar or
Alt+Character
accelerator key (if
defined).
Activate Cancel or Close. Esc
Table 18. Keyboard shortcuts for check boxes
Action Keyboard shortcut
Navigate forward. Tab
Navigate backward. Shift+Tab
Navigate within a group. Arrow keys
Select or clear a check box. Space bar
Table 19. Keyboard shortcuts for radio buttons
Action Keyboard shortcut
Navigate forward. Tab
Navigate backward. Shift+Tab
Navigate within a group. Arrow keys
Note: To select the
radio button, navigate
to it.
Select or clear a radio button. Space bar
Table 20. Keyboard shortcuts for combination boxes
Action Keyboard shortcut
Navigate forward out of the combination box. Tab
Navigate backward out of the combination box. Shift+Tab
Appendix A. Accessibility features for IBM Director 27
Table 20. Keyboard shortcuts for combination boxes (continued)
Action Keyboard shortcut
Navigate into a combination box within a table cell (focus must be
in the table cell).
F2
Display the drop-down list. Down arrow
Hide the drop-down list. Esc or Alt+Up arrow
Activate the selected menu item. Enter
Navigate up or down the drop-down list. Alt+Up arrow or
Alt+Down arrow
Navigate up or down the drop-down list for a combination box in
a table.
Up arrow or Down
arrow
Navigate to a list item without selecting it. Initial character of the
list item
Move up or down the drop-down list. Up arrow or down
arrow
Table 21. Keyboard shortcuts for lists
Action Keyboard shortcut
Navigate forward out of the list. Tab
Navigate backward out of the list. Shift+Tab
Activate the selected list item. Enter
Navigate within the list. Up arrow or down
arrow
Navigate to the beginning or end of the list. Ctrl+Home or
Ctrl+End
Select all list items. Ctrl+A
Select a single list item Space bar
Note: Using the space
bar clears the
previous selection.
Select an additional list item. Ctrl+Space bar
Select a range of list items. Shift+Space bar
Extend the selection up or down one item. Shift+Up arrow or
Shift+Down arrow
Extend the selection to the top or bottom of the list. Shift+Home or
Shift+End
Extend the selection up or down one block. Shift+PgUp or
Shift+PgDn
Navigate up or down a block. PgUp or PgDn
Table 22. Keyboard shortcuts for sliders
Action Keyboard shortcut
Navigate forward out of the slider. Tab
Navigate backward out of the slider. Shift+Tab
Increase the value Up arrow or right
arrow.
28 IBM Director Hardware Management Console Installation and User’s Guide
Table 22. Keyboard shortcuts for sliders (continued)
Action Keyboard shortcut
Decrease the value Down arrow or left
arrow.
Set the maximum value. Home
Set the minimum value. End
Increase the value by a set range. PgUp
Decrease the value by a set range. PgDn
Table 23. Keyboard shortcuts for tables
Action Keyboard shortcut
Navigate forward out of the table. Ctrl+Tab
Navigate backward out of the table. Ctrl+Shift+Tab
Navigate to the next cell. Tab or right arrow
Navigate to the previous cell. Shift+Tab or left
arrow
Navigate to the next row from the last column. Tab or right arrow
Navigate to the previous row from the first column. Shift+Tab or left
arrow
Navigate vertically to the next or previous block. PgUp or PgDn
Navigate horizontally to the left or right one block. Ctrl+PgUp or
Ctrl+PgDn
Navigate to the first or last cell in the row. Home or End
Navigate to the first or last cell in the table. Ctrl+Home or
Ctrl+End
Select all cells in the table. Ctrl+A
Clear the current selection. Use one of these
keyboard shortcuts:
v Up arrow or down
arrow
v Ctrl+Up arrow or
Ctrl+Down arrow
v PgUp or PgDn
v Ctrl+PgUp or
Ctrl+PgUp
v Home or End
v Ctrl+Home or
Ctrl+End
Extend the selection up or down one row. Shift+Up arrow or
Shift+Down arrow
Extend the selection to the right or left one column. Shift+Left arrow or
Shift+Right arrow
Extend the selection to the beginning or end of the row. Shift+Home or
Shift+End
Extend the selection up or down one block. Shift+PgUp or
Shift+PgDn
Extend the selection left or right one block. Ctrl+Shift+PgUp or
Ctrl+Shift+PgDn
Appendix A. Accessibility features for IBM Director 29
Table 23. Keyboard shortcuts for tables (continued)
Action Keyboard shortcut
Extend the selection to the beginning or end of the column. Ctrl+Shift+Home or
Ctrl+Shift+End
Edit the cell without overriding the existing text. F2
Delete the cell text before editing. Esc
Table 24. Additional keyboard shortcuts for tables in Update Manager
Action Keyboard shortcut
Edit the sort order. Ctrl+W
Sort the table by the selected column in ascending order. Ctrl+S
Sort the table by the selected column in descending order. Ctrl+Shift+S
Clear the sort. Ctrl+T
Clear all sorts. Ctrl+Q
Show the filter row. Ctrl+R
Hide the filter row. Ctrl+Shift+R
Edit the filter. Ctrl+E
Apply the filter. Ctrl+Shift+U
Deactivate the filter. Ctrl+U
Clear all filters. Ctrl+K
Display the find toolbar. Ctrl+F
Hide the find toolbar. Ctrl+Shift+F
Display the status line. Ctrl+L
Hide the status line. Ctrl+Shift+L
Table 25. Keyboard shortcuts for trees
Action Keyboard shortcut
Navigate forward out of the tree. Tab
Navigate backward out of the tree. Shift+Tab
Expand the entry Right arrow or Enter
(if collapsed).
Collapse the entry Left arrow or Enter (if
expanded).
Navigate up or down one entry. Up arrow or down
arrow
Navigate to the first entry in the tree. Home
Navigate to the last visible entry in the tree. End
Navigate vertically up or down one block. PgUp or PgDn
Navigate to the left or right one block. Ctrl+PgUp or
Ctrl+PgDn
Select all entries. Ctrl+A or Ctrl+Slash
Clear the selection. Ctrl+\
Select a single entry. Ctrl+Space bar
Select a range of entries. Shift+Space bar
30 IBM Director Hardware Management Console Installation and User’s Guide
Table 25. Keyboard shortcuts for trees (continued)
Action Keyboard shortcut
Extend the selection up or down one block. Shift+PgUp or
Shift+PgDn
Extend the selection to the top of the tree. Shift+Home
Extend the selection to the bottom of the tree. Shift+End
Table 26. Keyboard shortcuts for text fields
Action Keyboard shortcut
Navigate into the text field Alt+Character
accelerator key (if
defined).
Navigate forward out of the text field. Tab
Navigate backward out of the text field. Shift+Tab
Navigate to the previous or next character. Left arrow or right
arrow
Navigate to the previous or next word. Ctrl+Left arrow or
Ctrl+Right arrow
Navigate to the beginning or end of a field. Home or End
Submit an entry. Enter
Select all text in the field. Ctrl+A
Clear the selection. Arrow keys
Extend the selection to the left or right one character. Shift+Left arrow or
Shift+Right arrow
Extend the selection to the beginning or end of the field. Shift+Home or
Shift+End
Extend the selection to the next or previous word. Ctrl+Shift+Left arrow
or Ctrl+Shift+Right
arrow
Copy the selected text. Ctrl+C
Cut the selected text. Ctrl+X
Paste from the clipboard. Ctrl+V
Delete the previous or next character Backspace or Delete
Table 27. Keyboard shortcuts for text panes
Action Keyboard shortcut
Navigate into the text pane. Tab or Alt+Character
accelerator key (if
defined).
Navigate forward out of the text pane. Ctrl+Tab
Navigate backward out of the text pane. Ctrl+Shift+Tab
Navigate vertically up or down one block. PgUp or PgDn
Navigate up or down one line. Up arrow or down
arrow
Navigate to the left or right one component or character. Left arrow or right
arrow
Appendix A. Accessibility features for IBM Director 31
Table 27. Keyboard shortcuts for text panes (continued)
Action Keyboard shortcut
Navigate to the beginning or end of a line. Home or End
Navigate to the previous or next word. Ctrl+Left arrow or
Ctrl+Right arrow
Navigate to the beginning or end of the text pane. Ctrl+Home or
Ctrl+End
Navigate up or down one block. PgUp or PgDn
Navigate to the left or right one block. Ctrl+PgUp or
Ctrl+PgDn
Navigate to the next or previous HTML link or other element
which can receive the focus.
Ctrl+T or Ctrl+Shift+T
Navigate out of a focusable element that accepts a tab. Ctrl+Tab or
Ctrl+Shift+Tab
Activate a hyperlink. Ctrl+Space bar
Extend the selection up or down one block. Shift+PgUp or
Shift+PgDn
Extend the selection to the left or right one block. Ctrl+Shift+PgUp or
Ctrl+Shift+PgDn
Extend the selection up or down one line. Shift+Up arrow or
Shift+Down arrow
Extend the selection to the left or right. Shift+Left arrow or
Shift+Right arrow
Extend the selection to the beginning or end of the line. Shift+Home or
Shift+End
Extend the selection to the beginning or end of the text pane. Ctrl+Shift+Home or
Ctrl+Shift+End
Extend the selection to the previous or next word. Ctrl+Shift+Left arrow
or Ctrl+Shift+Right
arrow
Extend the selection vertically up or down one block. Shift+PgUp or
Shift+PgDn
Extend the selection to the left or right one block. Ctrl+Shift+PgUp or
Ctrl+Shift+PgDn
Select all text in the text pane. Ctrl+A
Clear the selection. Arrow keys
Copy the selected text. Ctrl+C
Cut the selected text. Ctrl+X
Paste from the clipboard. Ctrl+V
Delete the previous or next component or character. Backspace or Delete
Insert a line break. Enter
Insert a tab. Tab
Interface information
You can choose from a variety of high-contrast color schemes and large font sizes
in the IBM Director Console. See the IBM Director Systems Management Guide for
more information about configuring IBM Director Console settings.
32 IBM Director Hardware Management Console Installation and User’s Guide
Related accessibility information
You can view the publications for IBM Director in Adobe Portable Document
Format (PDF) using the Adobe Acrobat Reader. The PDFs are provided on a CD
that is packaged with the product, or you can access them through the IBM
Director Information Center.
IBM and accessibility
See the IBM Accessibility Center for more information about the commitment that
IBM has to accessibility.
Appendix A. Accessibility features for IBM Director 33
34 IBM Director Hardware Management Console Installation and User’s Guide
Appendix B. Events
An event is an occurrence of significance to a task or system, such as the
completion or failure of an operation. This section describes the events that can
occur in an IBM Director environment.
CIM > System > IP Change
The IP Change event occurs when a change in an IP address used by the HMC is
detected.
Resolution
No resolution. This event is informative only.
Details
Note: This event originated in IBM Director 5.10.
The CIM > System event types for HMC use a standard set of extended attributes.
Event type Event text Severity Category
Additional extended
attributes
IP Change The IP Address associated with HMC number
has changed.
where number identifies the HMC.
Harmless Alert v Description indicates
the type of event.
v OldIPAddress
indicates the previous
IP address used by
the HMC.
v NewIPAddress
indicates the new IP
address used by the
HMC.
CIM > System > IVM Unconfigured
The IVM Unconfigured event occurs when an IVM becomes unconfigured.
Typically, this occurs when a user migrates an IVM-managed system to HMC
management.
Resolution
No resolution. This event is informative only.
Details
Note: This event is new in IBM Director 5.20.
The CIM > System event types for HMC use a standard set of extended attributes.
© Copyright IBM Corp. 2005, 2006 35
Event type Event text Severity Category
Additional extended
attributes
IVM Unconfigured IVM is not configured. Harmless Alert None
CIM > System > Life Cycle
The Life Cycle event occurs when an LPAR is created or deleted on a system
managed by the Hardware Management Console (HMC). The event also occurs
when a CEC is managed by the HMC or removed from management by the HMC.
Resolution
No resolution. This event is informative only.
Details
Note: This event originated in IBM Director 5.10.
The CIM > System event types for HMC use a standard set of extended attributes.
Event type Event text Severity Category
Additional extended
attributes
Life Cycle LPAR name has been created.
where name identifies the LPAR created.
Minor Alert LifeCycleEvent indicates
whether the CEC was
added or removed from
management by the
HMC.
Life Cycle LPAR name has been deleted.
where name identifies the deleted LPAR.
Minor Alert LifeCycleEvent indicates
whether the CEC was
added or removed from
management by the
HMC.
Life Cycle CEC cec is now managed by HMC hmc.
where cec identifies the CEC and hmc
identifies the HMC.
Minor Alert LifeCycleEvent indicates
whether the CEC was
added or removed from
management by the
HMC.
Life Cycle CEC cec is no longer managed by HMC hmc.
where cec identifies the CEC and hmc
identifies the HMC.
Minor Alert LifeCycleEvent indicates
whether the CEC was
added or removed from
management by the
HMC.
CIM > System > Power State
The Power State event occurs when a change in the power state of a CEC or LPAR
is detected.
Resolution
No resolution. This event is informative only.
36 IBM Director Hardware Management Console Installation and User’s Guide
Details
Note: This event originated in IBM Director 5.10.
The CIM > System event types for HMC use a standard set of extended attributes.
Note: For this event, the AlertingManagedElement attribute is set to the object
path of the ComputerSystem instance.
Event type Event text Severity Category
Additional extended
attributes
Power State LPAR name has been powered on.
where name identifies the affected LPAR.
Minor Alert PowerState identifies the
power state of the
system using one of the
following values:
v 1 = Full Power
v 2 = Power Save -
Low Power Mode
v 3 = Power Save -
Standby
v 4 = Power Save -
Other
v 5 = Power Cycle
v 6 = Power Off
v 7 = Hibernate
v 8 = Soft Off
Power State LPAR name has been powered off.
where name identifies the affected LPAR.
Minor Alert PowerState identifies the
power state of the
system using one of the
following values:
v 1 = Full Power
v 2 = Power Save -
Low Power Mode
v 3 = Power Save -
Standby
v 4 = Power Save -
Other
v 5 = Power Cycle
v 6 = Power Off
v 7 = Hibernate
v 8 = Soft Off
Power State CEC name has been powered on.
where name identifies the affected LPAR.
Minor Alert PowerState identifies the
power state of the
system using one of the
following values:
v 1 = Full Power
v 2 = Power Save -
Low Power Mode
v 3 = Power Save -
Standby
v 4 = Power Save -
Other
v 5 = Power Cycle
v 6 = Power Off
v 7 = Hibernate
v 8 = Soft Off
Appendix B. Events 37
Event type Event text Severity Category
Additional extended
attributes
Power State CEC name has been powered off.
where name identifies the affected LPAR.
Minor Alert PowerState identifies the
power state of the
system using one of the
following values:
v 1 = Full Power
v 2 = Power Save -
Low Power Mode
v 3 = Power Save -
Standby
v 4 = Power Save -
Other
v 5 = Power Cycle
v 6 = Power Off
v 7 = Hibernate
v 8 = Soft Off
CIM > System > Service Event
The Service Event event occurs when a change in the hardware status of a CEC or
LPAR managed by the HMC is detected or when a miscellaneous serviceable
hardware error on a System p managed object running AIX is resolved.
For System p servers running AIX, when a miscellaneous serviceable hardware
error is fixed by an IBM Customer Engineer, a Service Event occurs to indicate that
a problem in a particular hardware resource has been fixed. The CIM > System >
System Event event occurs when a miscellaneous serviceable hardware error is
detected.
Resolution
v If the severity is Normal: No resolution. This event is informative only.
v If the severity is Warning: For the HMC, contact your service representative to
correct the problem and close the open problem report in “Service Focal Point.”
Details
Note: This event originated in IBM Director 5.10.
The CIM > System event types for HMC use a standard set of extended attributes.
Event type Event text Severity Category
Additional extended
attributes
Service Event Note: This text varies depending on the
Service Event that is received on the HMC.
The provided text is a description of that
Service Event occurrence.
Warning Alert None
Service Event Note: This text varies depending on the
Service Event that is received on the HMC.
The provided text is a description of that
Service Event occurrence.
Normal Resolution None
Service Event Note: This text varies depending on the
System p hardware resource that is fixed. The
provided text is a description of that Service
Event occurrence.
Normal Resolution None
38 IBM Director Hardware Management Console Installation and User’s Guide
CIM > System > System Event
The System Event event occurs when a miscellaneous serviceable hardware error is
detected on a System p managed object running AIX. Miscellaneous hardware
errors are those that are not generated by the following CIM > System events: Fan,
Memory, Network Adapter, Power Supply, Processor, Storage, Temperature, and
Voltage.
Resolution
Contact your service representative.
Note: The event generated by the resolution of this problem is CIM > System >
Service Event. The extended attribute EventID for the Service Event event is
set to the same value as the extended attribute EventID for the CIM >
System > System Event event.
Details
Note: This event originated in IBM Director 5.10.
The CIM > System > System Event event type uses a standard set of extended
attributes.
Event type Event text Severity Category
Additional extended
attributes
System Event Note: This text varies depending on the
error that has occurred on the AIX managed
object. The provided text is a description of
that System Event occurrence.
Varies
depending
on the
error.
Alert None
CIM event sources
CIM event types are generated by IBM Director components and features,
hardware, and hardware options.
CIM > Certificate
IBM Director Server generates these events when a Level-1 managed system
security certificate is nearing expiration or has expired. The certificate is generated
by the IBM Director installation or with the certmgr command and is valid for 365
days. The CertificateExpirationManager.properties file is located in the IBM
Director data directory on the management server. This file contains two settings:
advance_notify_in_hours
The number of hours before the expiration of a Level-1 certificate. This
setting determines when an event will be generated providing notification
of a nearing expiration. The default is 240 hours.
polling_interval
The frequency that the validity of a Level-1 certificate is checked by IBM
Director Server. The default is 86400 seconds (24 hours).
Appendix B. Events 39
CIM > Storage > Array
The CIM > Storage > Array > Alert events are generated by the following storage
hardware options:
v IBM System Storage™ DS300 and DS400 storage subsystems.
v IBM System Storage DS4000™ Series. A proxy provider supplies Storage
Management Initiative Specification (SMI-S) compliance for this device. The
proxy SMI-S provider documentation is available at http://www.engenio.com/default.aspx?pageID=362 .
The CIM > Storage > Array > Operational Category events are generated by IBM
Director when it detects changes in the operational status of the storage hardware.
CIM > System
CIM indications are generated by managed systems that have either IBM Director
Core Services (Level-1 managed systems) or IBM Director Agent (Level-2 managed
systems) installed. IBM Director Server converts the CIM indications into the CIM
event types.
For HMC, the CIMOM generates CIM indications that IBM Director Server
converts into CIM event types.
For System p managed objects running AIX, the CIMOM running on the System p
managed object generates CIM indications that IBM Director Server converts into
CIM event types.
Note: (Level-1 managed systems with ServeRAID™ controllers only) In order for
the management server to receive CIM events from the system, you must
install the ServeRAID Manager program (Standalone Edition). For detailed
information, see “Preparing Level-1 managed systems.”
Extended attributes for HMC CIM events
The CIM event types for HMC use the following standard set of extended
attributes.
v AlertingManagedElement is the CIM object path of the system that generated the
event
v EventID provides the component node labels in the interface for the Hardware
Status task.
v EventTime provides the date and time that the event was generated. This value is
based on the local date and time of the system that generated the event.
v SenderUUID is the UUID of the HMC that sent the event.
40 IBM Director Hardware Management Console Installation and User’s Guide
Appendix C. Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information about the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may
be used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not grant you
any license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
For license inquiries regarding double-byte (DBCS) information, contact the IBM
Intellectual Property Department in your country or send inquiries, in writing, to:
IBM World Trade Asia Corporation
Licensing
2-31 Roppongi 3-chome, Minato-ku
Tokyo 106-0032, Japan
The following paragraph does not apply to the United Kingdom or any other
country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply
to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this IBM
product and use of those Web sites is at your own risk.
© Copyright IBM Corp. 2005, 2006 41
IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
Licensees of this program who wish to have information about it for the purpose
of enabling: (i) the exchange of information between independently created
programs and other programs (including this one) and (ii) the mutual use of the
information which has been exchanged, should contact:
IBM Corporation
MW9A/050
5600 Cottle Road
San Jose, CA 95193
U.S.A.
Such information may be available, subject to appropriate terms and conditions,
including in some cases, payment of a fee.
The licensed program described in this document and all licensed material
available for it are provided by IBM under terms of the IBM Customer Agreement,
IBM International Program License Agreement or any equivalent agreement
between us.
Any performance data contained herein was determined in a controlled
environment. Therefore, the results obtained in other operating environments may
vary significantly. Some measurements may have been made on development-level
systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been
estimated through extrapolation. Actual results may vary. Users of this document
should verify the applicable data for their specific environment.
Information concerning non-IBM products was obtained from the suppliers of
those products, their published announcements or other publicly available sources.
IBM has not tested those products and cannot confirm the accuracy of
performance, compatibility or any other claims related to non-IBM products.
Questions on the capabilities of non-IBM products should be addressed to the
suppliers of those products.
This information contains examples of data and reports used in daily business
operations. To illustrate them as completely as possible, the examples include the
names of individuals, companies, brands, and products. All of these names are
fictitious and any similarity to the names and addresses used by an actual business
enterprise is entirely coincidental.
If you are viewing this information softcopy, the photographs and color
illustrations may not appear.
Trademarks
The following terms are trademarks of International Business Machines
Corporation in the United States, other countries, or both:
AIX
DS4000
IBM
IBM logo
42 IBM Director Hardware Management Console Installation and User’s Guide
ServeRAID
System Storage
Adobe, Acrobat, and Portable Document Format (PDF) are either registered
trademarks or trademarks of Adobe Systems Incorporated in the United States,
other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other
countries, or both.
Microsoft, Windows, and Windows NT® are trademarks of Microsoft Corporation
in the United States, other countries, or both.
Other company, product, or service names may be trademarks or service marks of
others.
Appendix C. Notices 43
44 IBM Director Hardware Management Console Installation and User’s Guide
Glossary
Glossary
This glossary includes terms and definitions for
IBM Director.
To view glossaries for other IBM products, go to
www.ibm.com/ibm/terminology .
A
accelerator
In a user interface, a key or combination
of keys that invokes an
application-defined function.
Advanced Encryption Standard (AES)
A data encryption technique that
improved upon and officially replaced the
Data Encryption Standard (DES). AES is
sometimes referred to as Rijndael, which
is the algorithm on which the standard is
based.
Advanced System Management interconnect
(ASM interconnect)
A feature of IBM service processors that
enables users to connect up to 24 servers
to one service processor, thus eliminating
the need for multiple modems,
telephones, and LAN ports. It provides
such out-of-band management functions
as system power control,
service-processor event-log management,
firmware updates, alert notification, and
user profile configuration.
Advanced System Management interconnect
network (ASM interconnect network)
A network of IBM servers created by
using the ASM interconnect feature. The
servers are connected through RS-485
ports. When servers containing integrated
system management processors (ISMPs)
and ASM processors are connected to an
ASM interconnect network, IBM Director
can manage them out-of-band.
Advanced System Management PCI adapter
(ASM PCI adapter)
An IBM service processor that is built into
the Netfinity 7000 M10 and 8500R servers.
It also was available as an option that
could be installed in a server that
contained an ASM processor. When an
ASM PCI adapter is used with an ASM
processor, the ASM PCI adapter acts as an
Ethernet gateway, while the ASM
processor retains control of the server.
When used as a gateway service
processor, the ASM PCI adapter can
communicate with other ASM PCI
adapters and ASM processors only.
Advanced System Management processor (ASM
processor)
A service processor built into the
mid-range Netfinity and early xSeries
servers. IBM Director can connect
out-of-band to an ASM processor located
on an ASM interconnect; an ASM PCI
adapter, a Remote Supervisor Adapter, or
a Remote Supervisor II must serve as the
gateway service processor.
AES See Advanced Encryption Standard.
alert A message or other indication that signals
an event or an impending event.
alert forwarding
A function that ensures that alerts are
sent, even if a managed system
experiences a catastrophic failure, such as
an operating-system failure.
alert-forwarding profile
A profile that specifies where remote
alerts for the service processor should be
sent.
alert standard format (ASF)
A specification created by the Distributed
Management Task Force (DMTF) that
defines remote-control and alerting
interfaces that can best serve a client
system in an environment that does not
have an operating system.
anonymous command execution
Execution of commands on a target
system as either system account (for
managed systems running Windows) or
root (for managed systems running
Linux).
ASF See alert standard format.
© Copyright IBM Corp. 2005, 2006 45
ASM interconnect
See Advanced System Management
interconnect.
ASM interconnect gateway
See gateway service processor.
ASM interconnect network
See Advanced System Management
interconnect network.
ASM PCI adapter
See Advanced System Management PCI
adapter.
ASM processor
See Advanced System Management
processor.
association
A visual representation of the members in
a group that shows relationships or
provides additional information about the
members of a group.
Auto-Logical Drive Transfer
See auto volume transfer/auto disk
transfer.
auto volume transfer/auto disk transfer
(AVT/ADT)
A function that provides automatic
failover in case of controller failure on a
storage subsystem.
AVT/ADT
See auto volume transfer/auto disk
transfer.
B
Basic Input/Output System (BIOS)
The code that controls basic hardware
operations, such as interactions with
diskette drives, hard disk drives, and the
keyboard.
BIOS See Basic Input/Output System.
BladeCenter chassis
A BladeCenter unit that acts as an
enclosure. This 7-U modular chassis can
contain up to 14 blade servers. It enables
the individual blade servers to share
resources, such as the management,
switch, power, and blower modules.
blade server
A high-throughput, two-way, Intel
Xeon-based server on a card that supports
symmetric multiprocessors (SMPs).
bottleneck
A place in the system where contention
for a resource is affecting performance.
C
chassis
The metal frame in which various
electronic components are mounted.
chassis detect-and-deploy profile
A profile that IBM Director automatically
applies to all new BladeCenter chassis
when they are discovered. The profile
settings include management module
name, network protocols, and static IP
addresses. If Remote Deployment
Manager (RDM) is installed on the
management server, the chassis
detect-and-deploy profile also can include
deployment policies.
CIM See Common Information Model.
cloning
In z/VM, a copying technique that
preserves the characteristics of the
original but personalizes instance-specific
data. The result of a cloning operation is
new instance of an entity (for example, of
a virtual disk, a virtual computer system,
or an operating system) rather than a
backup of the original.
cluster
A collection of complete systems that
work together to provide a single, unified
computing capability.
CMS See Conversational Monitor System.
Common Information Model (CIM)
An implementation-neutral,
object-oriented schema for describing
network management information. The
Distributed Management Task Force
(DMTF) develops and maintains CIM
specifications.
component association
In the IBM Director Rack Manager task, a
function that can make a managed system
or device rack-mountable when the
inventory collection feature of IBM
Director does not recognize the managed
system or device. The function associates
the system or device with a predefined
component.
46 IBM Director Hardware Management Console Installation and User’s Guide
Conversational Monitor System (CMS)
A virtual-machine operating system that
provides general interactive time sharing,
problem solving, and program
development capabilities.
D
database server
The server on which the database
application and database are installed.
Data Encryption Standard (DES)
A cryptographic algorithm designed to
encrypt and decrypt data using a private
key.
deployment policy
A policy that associates a specific bay in a
BladeCenter chassis with a Remote
Deployment Manager (RDM)
noninteractive task. When a blade server
is added to or replaced in the bay, IBM
Director automatically runs the RDM task.
DES See Data Encryption Standard.
Desktop Management Interface (DMI)
A protocol-independent set of application
programming interfaces (APIs) that were
defined by the Distributed Management
Task Force (DMTF). These interfaces give
management application programs
standardized access to information about
hardware and software in a system.
Diffie-Hellman key exchange
A public, key-exchange algorithm that is
used for securely establishing a shared
secret over an insecure channel.
digital signature algorithm (DSA)
A security protocol that uses a pair of
keys (one public and one private) and a
one-way encryption algorithm to provide
a robust way of authenticating users and
systems. If a public key can successfully
decrypt a digital signature, a user can be
sure that the signature was encrypted
using the private key.
directory manager
A facility for maintaining the user
directory of one or more z/VM systems.
discovery
The process of finding resources within
an enterprise, including finding the new
location of monitored resources that were
moved.
disk pool
In z/VM Center, a logical grouping of
contiguous disk spaces. A disk pool can
include disk spaces from multiple
physical disks. A disk pool corresponds to
a z/VM Directory Maintenance Facility
allocation group.
DMI See Desktop Management Interface.
DSA See digital signature algorithm.
E
enclosure
A unit that houses the components of a
storage subsystem, such as a control unit,
disk drives, and power source.
event An occurrence of significance to a task or
system. Events can include completion or
failure of an operation, a user action, or
the change in state of a process.
event action
The action that IBM Director takes in
response to a specific event or events.
event-action plan
A user-defined plan that determines how
IBM Director will manage certain events.
An event action plan comprises one or
more event filters and one or more
customized event actions.
event-data substitution variable
A variable that can be used to customize
event-specific text messages for certain
event actions.
event filter
A filter that specifies the event criteria for
an event action plan. Events must meet
the criteria specified in the event filter in
order to be processed by the event action
plan to which the filter is assigned.
F
fabric A complex network using hubs, switches,
and gateways. Fibre channel uses a fabric
to connect devices.
field-replaceable unit (FRU)
An assembly that is replaced in its
entirety when any one of its components
fails.
file-distribution server
In the Software Distribution task, an
intermediate server that is used to
Glossary 47
distribute a software package when the
redirected-distribution method is used.
forecast
A function that can provide a prediction
of future performance of a managed
system using past data collected on that
managed system.
FRU See field-replaceable unit.
G
gateway service processor
A service processor that relays alerts from
service processors on an Advanced
System Management (ASM) interconnect
network to IBM Director Server.
group A logical set of managed objects. Groups
can be dynamic, static, or task-based.
Guest LAN
A virtual local area network (LAN)
segment that is emulated by the z/VM
Control Program (CP). A Guest LAN can
be shared by guest virtual machines on
the same z/VM system.
guest virtual machine
In z/VM, the functional equivalent of a
System z9 or zSeries system, including
the virtual processors, virtual storage,
virtual devices, and virtual channel
subsystem allocated to a single user. Each
guest virtual machine can be controlled
by an operating system, such as CMS,
z/VSE, z/OS, or Linux.
H
host object
A logical object that groups one or more
worldwide port names (WWPNs) of the
host bus adapters (HBAs) that the cluster
has detected on the storage area network
(SAN).
HT See Hyper-Threading.
Hyper-Threading (HT)
A technology with which a single
processor can function as two virtual
processors and execute two threads
simultaneously.
hypervisor
A program or a portion of Licensed
Internal Code (LIC) that allows multiple
instances of operating systems to run
simultaneously on the same hardware.
I
IBM Director Agent
A component of IBM Director software.
When IBM Director Agent is installed on
a system, the system can be managed by
IBM Director. IBM Director Agent
transfers data to the management server
using several network protocols,
including TCP/IP, NetBIOS, and IPX.
IBM Director Console
A component of IBM Director software.
When installed on a system, it provides a
graphical user interface (GUI) for
accessing IBM Director Server. IBM
Director Console transfers data to and
from the management server using
TCP/IP.
IBM Director Core Services
A facility with which IBM Director
communicates with and administers a
level-2 managed system. IBM Director
Core Services includes the service location
protocol (SLP) instrumentation, the IBM
Director Agent SLP service type, and
Common Information Model (CIM).
IBM Director database
The database that contains the data stored
by IBM Director Server.
IBM Director environment
The complex, heterogeneous environment
managed by IBM Director. It includes
systems, BladeCenter chassis, software,
and SNMP devices.
IBM Director extension
A tool that extends the functionality of
IBM Director. Some of the IBM Director
extensions are Capacity Manager,
ServeRAID Manager, Remote Deployment
Manager, and Software Distribution.
IBM Director Server
The main component of IBM Director
software. When installed on the
management server, it provides basic
functions such as discovery of the
managed systems, persistent storage of
configuration and management data, an
inventory database, event listening,
security and authentication, management
console support, and administrative tasks.
IBM Director Server service
A service that runs automatically on the
48 IBM Director Hardware Management Console Installation and User’s Guide
management server, and provides the
server engine and application logic for
IBM Director.
IBM Director service account
The Windows operating-system account
associated with the IBM Director Server
service.
in-band communication
initial program load (IPL)
The process that loads the system
programs from the system auxiliary
storage, checks the system hardware, and
prepares the system for user operations.
instance
An individual realization of the operating
system with a particular version,
configuration, physical location, and
identifier.
In object-oriented programming, an object
of a particular class.
integrated system management processor
(ISMP)
A service processor built into some
xSeries servers. ISMP is the successor to
the Advanced System Management (ASM)
processor.
interprocess communication (IPC)
A mechanism of an operating system that
allows processes to communicate with
each other within the same computer or
over a network.
inventory-software dictionary
A file that tracks the software installed on
managed systems in a network.
IPC See interprocess communication.
IPL See initial program load.
ISMP See integrated system management
processor.
J
job A separately executable unit of work.
K
L
Level-0 managed system
An IBM or non-IBM server, desktop
computer, workstation, or mobile
computer, that can be managed by IBM
Director but does not have any IBM
Director software installed on it.
Level-1 managed system
An IBM or non-IBM server, desktop
computer, workstation, and mobile
computer that has IBM Director Core
Services installed.
Level-2 managed system
An IBM or non-IBM server, desktop
computer, workstation, or mobile
computer that has IBM Director Agent
installed. The function of a Level-2
managed system varies depending on the
operating system and hardware.
light path diagnostics
A technology that provides a lighted path
to failed or failing components to
expedite hardware repairs.
logical unit number (LUN)
In the Small Computer System Interface
(SCSI) standard, a unique identifier used
to differentiate devices, each of which is a
logical unit (LU).
LUN See logical unit number.
M
MAC address
See Media Access Control address.
managed group
A group of systems or objects managed
by IBM Director.
managed object
A resource that is subject to
management--such as a connection, a
scalable system, or a line--as viewed from
a systems management perspective.
managed object ID
A unique identifier for each managed
object.
managed system
A system that is being controlled by a
given system management application.
management console
A system (server, desktop computer,
workstation, or mobile computer) on
which IBM Director Console is installed.
management module
The BladeCenter component that handles
system-management functions. It
configures the chassis and switch
Glossary 49
modules, communicates with the blade
servers and all I/O modules, multiplexes
the keyboard/video/mouse (KVM), and
monitors critical information about the
chassis and blade servers.
management server
The server on which IBM Director Server
is installed.
master system
In z/VM Center, an operating system
instance that has been set up to serve
Virtual Server Deployment as a model for
creating operating system templates.
Media Access Control address (MAC address)
In a local area network, the protocol that
determines which device has access to the
transmission medium at a given time.
minidisk
A direct access storage device (DASD) or
a logical subdivision of a DASD that has
its own virtual device number.
N
node port (N_port)
A port that connects a node to a fabric or
to another node. An N_port connects to a
fabric port (F_port) or to the N_port of
another node. An N_port handles
creation, detection, and flow of message
units to and from the connected systems.
N_ports are end points in point-to-point
links.
nonvolatile random access memory (NVRAM)
Random access memory (storage) that
retains its contents after the electrical
power to the machine is shut off.
N_port
See node port.
NVRAM
See nonvolatile random access memory.
O
operating system template
A set of installation and configuration
data that z/VM Center uses as a source
for creating operating system instances.
Operating system templates are created
from master systems.
out-of-band communication
Communication that occurs through a
modem or other asynchronous
connection, for example, service processor
alerts sent through a modem or over a
LAN.
P
PCI See Peripheral Component Interconnect.
See also Peripheral Component
Interconnect-X.
PCI-X See Peripheral Component Interconnect-X.
See also Peripheral Component
Interconnect.
Peripheral Component Interconnect (PCI)
A local bus that provides a high-speed
data path between the processor and
attached devices. See also Peripheral
Component Interconnect-X.
Peripheral Component Interconnect-X (PCI-X)
An enhancement to the Peripheral
Component Interconnect (PCI)
architecture. PCI-X enhances the
Peripheral Component Interconnect (PCI)
standard by doubling the throughput
capability and providing additional
adapter-performance options while
maintaining backward compatibility with
PCI adapters. See also Peripheral
Component Interconnect.
persistent
Pertaining to data that is maintained
across session boundaries, usually in
nonvolatile storage such as a database
system or a directory.
PFA See Predictive Failure Analysis.
physical platform
An IBM Director managed object that
represents a single physical chassis or
server that has been discovered through
the use of the Service Location Protocol
(SLP).
plug-in
A software module that adds function to
an existing program or application.
POST See power-on self-test.
power-on self-test (POST)
A series of internal diagnostic tests
activated each time the system power is
turned on.
Predictive Failure Analysis (PFA)
A scheduled evaluation of system data
50 IBM Director Hardware Management Console Installation and User’s Guide
that detects and signals parametric
degradation which might lead to
functional failures.
private key
In secure communication, an algorithmic
pattern used to encrypt messages that
only the corresponding public key can
decrypt. The private key is also used to
decrypt messages that were encrypted by
the corresponding public key. The private
key is kept on the user’s system and is
protected by a password. See also public
key.
programming interface for customers
The supported method through which
customer programs request software
services. The programming interface
consists of a set of callable services
provided with a product.
public key
In secure communication, an algorithmic
pattern used to decrypt messages that
were encrypted by the corresponding
private key. A public key is also used to
encrypt messages that can be decrypted
only by the corresponding private key.
Users broadcast their public keys to
everyone with whom they must exchange
encrypted messages. See also private key.
Q
R
redirected distribution
A method of software distribution that
uses a file-distribution server.
remote I/O enclosure
An IBM Director managed object that
represents an expansion enclosure of
Peripheral Component Interconnect-X
(PCI-X) slots, for example, an RXE-100
Remote Expansion Enclosure. The
enclosure consists of one or two
expansion kits.
Remote Supervisor Adapter
An IBM service processor. It is built into
some xSeries servers and available as an
optional adapter for use with others.
When used as a gateway service
processor, the Remote Supervisor Adapter
can communicate with all service
processors on the Advanced System
Management (ASM) interconnect.
resource-monitor threshold
The point at which a resource monitor
generates an event.
RXE Expansion Port
The dedicated high-speed port used to
connect a remote I/O expansion unit,
such as the RXE-100 Remote Expansion
Enclosure, to a server.
S
scalable node
A physical platform that has at least one
SMP Expansion Module. Additional
attributes are assigned to a physical
platform when it is a scalable node. These
additional attributes record the number of
SMP Expansion Modules, SMP Expansion
Ports, and RXE Expansion ports on the
physical chassis.
scalable object
An IBM Director managed object that is
used with Scalable Systems Manager.
Scalable objects include scalable nodes,
scalable systems, scalable partitions, and
remote I/O enclosures that are attached to
scalable nodes.
scalable partition
An IBM Director managed object that
defines the scalable nodes that can run a
single image of the operating system. A
scalable partition has a single, continuous
memory space and access to all associated
adapters. A scalable partition is the logical
equivalent of a physical platform. Scalable
partitions are associated with scalable
systems and comprise only the scalable
nodes from their associated scalable
systems.
scalable system
An IBM Director managed object that
consists of scalable nodes and the scalable
partitions that are composed of the
scalable nodes in the scalable system.
When a scalable system contains two or
more scalable nodes, the servers that they
represent must be interconnected through
their SMP Expansion Modules to make a
multinode configuration, for example, a
16-way xSeries 455 server made from four
scalable nodes.
Secure Sockets Layer (SSL)
A security protocol that provides
communication privacy. With SSL,
Glossary 51
client/server applications can
communicate in a way that is designed to
prevent eavesdropping, tampering, and
message forgery.
server complex
In z/VM Center, a configuration profile
for Linux guest systems that includes
both Linux and z/VM aspects. A server
complex can define network settings,
Linux configuration scripts, disk access,
and VM Resource Manager (VMRM)
performance goals.
Service Location Protocol (SLP)
An Internet protocol that identifies and
uses network hosts without having to
designate a specific network host name.
service machine
In z/VM, a guest virtual machine that
provides a system service such as
accounting, error recording, or
monitoring. A system service can be part
of z/VM or a licensed program.
service processor
A generic term for Remote Supervisor
Adapters, Advanced System Management
processors, Advanced System
Management PCI adapters, and integrated
system management processors (ISMPs).
These hardware-based management
processors used in IBM Netfinity and
xSeries servers work with IBM Director to
provide hardware status and alert
notification.
SLP See Service Location Protocol.
SMBIOS
See system management BIOS.
SMP Expansion Module
An IBM xSeries hardware option. It is a
single module that contains
microprocessors, disk cache, random
access memory, and three SMP Expansion
Port connections. Two SMP Expansion
Modules can fit in a chassis.
SNMP Access and Trap Forwarding
An IBM Director Agent feature that
enables SNMP to access managed-system
data. When installed on a managed
system, this feature enables SNMP-based
managers to poll the managed system and
receive its alerts. If System Health
Monitoring is installed on the managed
system also, hardware alerts can be
forwarded as SNMP traps.
SNMP device
An embedded device that uses SNMP to
monitor network-attached devices,
printers, or computers for conditions that
require system-management attention.
SQL See Structured Query Language.
SSL See Secure Sockets Layer.
static partition
A view-only scalable partition.
sticky key
An input method that enables the user to
press and release a series of keys
sequentially (for example, Ctrl+Alt+Del),
yet have the keys behave as if they were
pressed and released at the same time.
This method can be used for those who
require special-needs settings to make the
keyboard easier to use.
storage subsystem
A storage control and its attached storage
devices.
Structured Query Language (SQL)
A standardized language for defining and
manipulating data in a relational
database.
switch module
The BladeCenter component that provides
network connectivity for the BladeCenter
chassis and blade servers. It also provides
interconnectivity between the
management module and blade servers.
System Health Monitoring
An IBM Director Agent feature that
provides active monitoring of critical
system functions, including system
temperatures, voltages, and fan speeds. It
also handles in-band alert notification for
managed systems running Windows and
some managed systems running Linux.
system management BIOS (SMBIOS)
A specification that extends BIOS to
support the retrieval of management data.
system variable
A user-defined keyword and value pair
that can be used to test and track the
status of network resources. System
variables can be referred to wherever
event-data substitution is allowed.
52 IBM Director Hardware Management Console Installation and User’s Guide
T
target system
A managed system on which an IBM
Director task is performed.
time to live
A technique used by best-effort delivery
protocols to inhibit endlessly looping
packets. The packet is discarded if the
TTL counter reaches 0.
triple Data Encryption Standard (triple DES)
A block cipher algorithm that can be used
to encrypt data transmitted between
managed systems and the management
server. Triple DES is a security
enhancement of DES that employs three
successive DES block operations.
triple DES
See triple Data Encryption Standard.
truststore
In security, a storage object, either a file or
a hardware cryptographic card, where
public keys are stored in the form of
trusted certificates, for authentication
purposes in Web transactions. In some
applications, these trusted certificates are
moved into the application keystore to
reside with the private keys.
U
Universally Unique Identifier
The 128-bit numerical identifier that is
used to ensure that two components do
not have the same identifier.
Universal Unique Identifier (UUID)
See Universally Unique Identifier.
upward integration
The methods, processes and procedures
that enable lower-level
systems-management software, such as
IBM Director Agent, to work with
higher-level systems-management
software, such as Tivoli Enterprise or
Microsoft SMS.
upward integration module
Software that enables higher-level
systems-management software, such as
Tivoli Enterprise or Microsoft Systems
Manager Server (SMS), to interpret and
display data provided by IBM Director
Agent. This module also can provide
enhancements that start IBM Director
Agent from within the higher-level
systems-management console, as well as
collect IBM Director inventory data and
view IBM Director alerts.
user class
A z/VM privilege category assigned to a
user of a guest virtual machine in the
user’s directory entry; each class specified
allows access to a logical subset of all the
z/VM Control Program (CP) commands.
UUID See Universal Unique Identifier.
V
virtual device number
In z/VM, a device number used by a
guest virtual machine. Real devices can be
referred to by different virtual device
numbers by different guest virtual
machines.
virtual server template
A set of definitions that provides
configuration defaults for z/VM virtual
servers. z/VM Center uses virtual server
templates to create z/VM virtual servers.
vital product data (VPD)
Information that uniquely defines system,
hardware, software, and microcode
elements of a processing system.
VPD See vital product data.
W
Wake on LAN
A technology that enables a user to
remotely turn on systems for off-hours
maintenance. A result of the Intel-IBM
Advanced Manageability Alliance and
part of the Wired for Management
Baseline Specification, users of this
technology can remotely turn on a server
and control it across the network, thus
saving time on automated software
installations, upgrades, disk backups, and
virus scans.
walk An SNMP operation that is used to
discover all object instances of
management information implemented in
the SNMP agent that can be accessed by
the SNMP manager.
Windows Management Instrumentation (WMI)
An application programming interface
(API) in the Windows operating system
Glossary 53
that enables devices and systems in a
network to be configured and managed.
WMI uses the Common Information
Model (CIM) to enable network
administrators to access and share
management information.
WMI See Windows Management
Instrumentation.
WMI Query Language (WQL)
A subset of the Structured Query
Language (SQL) with minor semantic
changes to support Windows
Management Instrumentation (WMI).
WQL See WMI Query Language.
X
Y
Z
z/VM A System z9 and zSeries operating system
that acts as virtualization software. z/VM
can virtualize all system resources,
including processors, memory, storage
devices, and communication devices.
z/VM supports the concurrent operation
of hundreds of operating system
instances.
z/VM virtual server
In z/VM, a guest virtual machine that a
user can log on to.
Symbols and Numerics
54 IBM Director Hardware Management Console Installation and User’s Guide
Index
Aaccessibility 1, 23
features 23
keyboard 23
shortcut keys 23
AIX eventsService Event 38
System Event 39
CCIM events
extended attributes 40
IP Change 35
IVM Unconfigured 35
Life Cycle 36
Power State 36
Service Event 38
source 39
System Event 39
CIM indicationsconversion 39
configuration data, retaining 11
customer service 20
Ddisability 1, 23
discoverytroubleshooting 15
documentation 16
EEnhanced Technical Support 20
extended attributesCIM 40
Ffeatures, accessibility 23
fixes 20
fixes, Virtualization Engine systems
service vii
forum 17
IBM Director SDK vii
System x IBM Director vii
System x server vii
Ggetting fixes 20
glossary 45
HHardware Console Point 35
Hardware Management Console 35, 36,
38, 40
getting started 1
management server support 3
operating systems, supported 3
overview 1
troubleshooting 15
Hardware Management Console Consoleupgrading 10
Hardware Management
Consoleinformation center vii
HelpCenter 18
HMCtroubleshooting 15
IIBM Director information center vii
IBM Director SDK forum vii
IBM Director Software Developers Kit
information center vii
IBM Systems Software information
center vii
IBM Technical Support Center 18
information centerHardware Management Console vii
IBM Director vii
IBM Director Software Developers
Kit vii
IBM Systems Software vii
information to provide 18
Kkeyboard 23
Llegal notices 41
Mmanagement console
upgrading 10
management serverupgrading 9
Nnew release 20
newsgroup 17
Ooverview, Hardware Management
Console 1
Pphone number 20
problem solving 15, 16, 17
pSeries eventsIP Change 35
Life Cycle 36
Power State 36
System Event 38, 39
RRETAIN tips 17
SService and Subscription (S&S) 20
service bulletin index 17
ServicePac 20
shortcut keys 23
Software Maintenance (SWMA) 20
solving problems 15, 16, 17
Support Line 20
System Availability Serverupgrading 9
System p eventsIP Change 35
IVM Unconfigured 35
Life Cycle 36
Power State 36
System Event 38, 39
System x IBM Director forum vii
System x server forum vii
Ttrademarks 42
troubleshooting 15
discovery 15
Hardware Management Console 15
HMC 15
steps to take 17
Uuninstalling 11
upgrade 20
upgradingHardware Management Console
Console 10
management console 10
management server 9
System Availability 9
VVirtualization Engine systems service
fixes vii
© Copyright IBM Corp. 2005, 2006 55
WWeb site
IBM Servers vii
56 IBM Director Hardware Management Console Installation and User’s Guide
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