IBM Case Manager Feature Spotlight Case Manager • Delivers trusted information to the case ... ICM Spotlight - 5.2 UI Gallery Author: dperman Created Date: 9/21/2013 10:03:38 AM

IBM Case Manager Feature Spotlight

ICM 5.2 UI Gallery

© 2013 IBM Corporation2

IBM Case Manager

• Delivers trusted information to the case –

both content and structured data in the

context of a case

• Shortens time-to-value with better tools,

out-of-the box solutions and templating

capabilities

• Built-in infrastructure for creating and

reusing case templates

• Leverages unique dynamic work

management concepts and capabilities

© 2013 IBM Corporation

ICM 5.2 Key Themes and Customer Benefits

• Streamlined Software Management and Deployment

– Reduction in loosely coupled, separately managed components will significantly reduce complexity and troubleshooting that negatively impact time to value

• Enhanced Solution Development– Deliver faster time to ROI by making it easier to

design, build and deploy case solutions

• More Case Centricity– Providing case workers with more visibility into

the state of a case and offering additional capabilities to drive cases to successful outcomes

• Much More Flexible and Extendable Case

Client Application Platform– Deliver a client application platform that is

consistent with other ECM solutions and allows much more reuse of existing components when customizing or extending

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Case Search Page


Case Details Page


Case Documents – The Power of Content Navigator in Your Case


Case Visualizer


Case Work Page


Work Details Page


Custom Task Editor – Case Worker Ad Hoc Task Creation


Access to Workflow Properties Settings


Integrated ECM Experience – The Content Navigator Advantage

Case Only

Case and Content

Custom Desktops


Case Builder


Case Builder – Standard Pages


Case Builder - Page Designer


Case Builder - Data Layout Editor


Case Builder Rules – Natural Language and Rule Tables Built In


Case Tasks


Case Builder – Task Step Editor


Cognos RTM Dashboards

• Includes a set of preconfigured case related dashboard charts

• Embed case dashboard in Web Site widget

© 2011 IBM Corporation21

To learn more:

ibm.com/software/data/advanced-case-management/