IBM BPM for SAP · PDF fileProcess Integration and Orchestration ... PS Project System WF Workflo IS w Industry Solutions HR Human ... IBM BPM for SAP the with

© 2013 IBM Corporation

IBM BPM for SAPEnhancing the value of your SAP investment with BPM

David Keyes

BPM Sales Executive, North America

20 February 2013


Governments face common challenges when improving processes

� Processes reside inside applicationsProcesses are rigid and costly to change IT changes needed lag far

behind with passage of time, changes may no longer be relevant

� Processes span multiple applicationsAny changes have implications across all applications inefficient and

ineffective processes remain long after the need for change has been

recognized

� Undocumented manual processesNo automation exists to enable on-the-fly process changes

No automation exists to trigger processes based on

events or patterns

� Ad-hoc processesMost systems are not equipped to capture ad-hoc work

Most ad-hoc processes often not tracked or monitored

Costs remain hidden and ad-hoc processes remain ad-hoc

BPM Addresses These Challenges to Provide Integrated End-to-End Solutions


Process is a priority for Clients

Data September 2010 Information Week 500 Survey

Process is Priority!

Process Improvement is the #1 Priority for CIOs - 5 years in a rowGartner, Inc, “Leading in Times of

Transition: The 2010 CIO Agenda”

Get better business intelligence to more employees, faster

Introduce new IT-led products or services for our customers

Make business process more efficient

Lower IT or business costs

Improve Web operations or customer experience

Improve customer service

Engage customers in new ways

56%

40%

36%

34%

26%

24%

36%

56%

40%

36%

34%

26%

24%

36%


Typical process problems

1. Unstructured Tasks and

Communication (ex Paper or

email)

2. Inefficient Working Environment

Spans Systems

3. Inconsistent Prioritization

4. Incomplete or Inaccurate Data

Flow Between Systems

5. Lack of Control Over System

and Business Events

(Exceptions)

6. Poor Visibility Into Process

Performance

7. Inconsistent or inefficient

execution of business rules

SAP processes are typically ‘informal’, due to documentation-centric implementations. ABAP customization is often

used to help manage and optimize SAP processes.

ExecutiveManagement

CustomerService

InvoiceReconciliationTeams

Finance and Ops

AccountAdministration

11

22

33

55

44

66


IBM BPM Overview

ExecutiveManagement

CustomerService

Risk ManagementTeams

Financeand Ops

Account Administration

PROCESS

RULES

PEOPLE

SYSTEMS

ExecutiveManagement

CustomerService

Risk ManagementTeams

Financeand Ops

Account Administration

PROCESS

RULES

PEOPLE

SYSTEMS

The picture IS your SAP process…

� BPM provides innovative tooling to capture, understand, document, collaborate, and optimize ANY business process causing the most pain, or needing the most visibility

� BPM projects do not require disruptive multi-year investments

� IBM BPM allows you to create process models that execute the process while capturing process metrics and key business data for improved visibility and control


IBM BPM – An innovative solution to a complex problemEmbrace complexity, adapt quickly and exceed expectations


In this presentation, you will learn how IBM BPM enhances your SAP investment

Benefit SAP Only SAP with IBM BPM

Improve alignment of strategies and operations ��

Improve productivity ��

Improve insight ��

Reduce costs through increased flexibility ��

Support changing industry requirements ��

Optimize IT spending ��

Reduce risk ��

Improve financial management and corporate governance ��

Gain higher ROI faster ��

Provide immediate access to enterprise information ��

Give employees new ways to access enterprise information ��


Most SAP implementations have issues today

Rigid ProcessesOver BudgetLate Deployments

Poor Operational Visibility ROI Targets Not Met


SAP Process Management Challenges

9

Most SAP

implementation

documentation

is static and does not reflect the

processes actually

being used

Most SAP processes rely

on human compliance

with process

documentation…

…much

customizationis often required

…making it

difficult to

migrate to future releases


A simple SAP process today

A high level process blueprint is defined in PowerPoint, Visio,

SAP Solution Manager or a modeling tool, including

transactions:

VD03 - Display customer masterVD03 - Display customer master

VA01 - Create sales order; VA01 - Create sales order;

CK51N - Create Order BOM Cost EstimateCK51N - Create Order BOM Cost Estimate

VOK0 - Maintain Pricing;VOK0 - Maintain Pricing;

IW21 - Create notificationIW21 - Create notification

The implementation then relies on users to read, properly

understand and comply with documentation

by entering the proper sequence of transaction codes in SAP.


With this approach, how can you?...

� Quickly know the status of key processes?

� Ensure that the process you designed is the process that is being executed?

� Get real-time visibility into where workload or other bottlenecks are causing business issues?

� Effectively reroute work to less experienced workers to reduce bottlenecks?

� Know which process changes are most likely to help improve business performance?

� Quickly rollout SAP process changes?

� Quickly integrate new process workers into your business?

Many SAP customers

attempt to address these

issues with customization.


SAP provides services that should help

…but no easy way to implement

public String search(){

try {

// Retrieve an instance of the configuration port

EmployeeBasicDataByEmployeeQueryResponseIn port = service

.getEmployeeBasicDataByEmployeeQueryResponse_InSoapBinding();

// specify username and password issued for you via SDN

// to authenticate to the backend as follows

javax.xml.ws.BindingProvider bp =

(javax.xml.ws.BindingProvider) port;

Map<String, Object> context = bp.getRequestContext();

context.put("javax.xml.ws.security.auth.username", "username");

context.put("javax.xml.ws.security.auth.password", "password");

// Construct the input to be applied to the service call

EmployeeID employeeID = new EmployeeID();

employeeID.setValue(this.employeeID);

EmployeeBasicDataSelectionByEmployee employeeByEmployee =

new EmployeeBasicDataSelectionByEmployee();

employeeByEmployee.setEmployeeID(employeeID);

EmployeeBasicDataByEmployeeQueryMessage input =

new EmployeeBasicDataByEmployeeQueryMessage();

input.setEmployeeBasicDataSelectionByEmployee(employeeByEmployee);

// Invoke the business methods

EmployeeBasicDataByEmployeeResponseMessage output = port

.employeeBasicDataByEmployeeQueryResponseIn(input);

Employee employee = output.getEmployee();

//Get the response

this.employeeName = employee.getCommon().getName().getGivenName();

this.employeeLastname =

employee.getCommon().getName().getFamilyName();

this.employeeBirthday = employee.getCommon().getBirthDate();

this.employeeMaritalStatus =

employee.getCommon().getMaritalStatusName().getValue();

return "ok";

} catch (Exception e) {

//Clean the object and return an error

this.employeeID = "";

this.employeeName = "";

this.employeeLastname = "";

this.employeeBirthday = null;

this.employeeMaritalStatus = "";

return "error";

}


IBM offers a comprehensive solution to common SAP process challenges

Challenge IBM Solution

Opaque SAP processes make process analysis

and improvement difficult

Iterative, playback-based modeling facilitates

transparent process definition

Rigid SAP processes increase time to value Directly execute SAP process models for flexible

processes and rapid process change cycles

End-to-end processes are difficult to model,

simulate and manage

Easily orchestrate heterogeneous processes for

simple end-to-end control

SAP Enterprise Services are difficult to use and

incomplete

Easily consume and deploy SAP Enterprise

Services at the business level

Limited SAP process and real-time visibility causes

risk to KPIs and SLAs

Actively monitor and manage SAP and

heterogeneous processes in real time

Low utilization of inline operational decision

management limits productivity

Improve process throughput, consistency and

responsiveness with active inline decision

management


With IBM BPM 8.0

14

The picture IS your SAP process…

All in one tool – analysis through execution through improvement

Analyze. Define. Execute. Monitor. Improve.


IBM BPM for SAP capabilities

Process Blueprinting

Process Integration

and Orchestration

Process Automation

Process Discovery

and Monitoring

Decision Automation

Increasing In

tegratio

n

Guided Workflow

Use an iterative, experiential-based approach to accelerate

traditional SAP blueprinting

Mine SAP business events to discover actual processes and

act in real time to business challenges

Interactively guide end users through SAP screens to

improve productivity, visibility and consistency

Optimize process steps to improve cycle time, manageability

and visibility of key processes

Dramatically reduce the cycle time of high volume processes

by reducing/removing human interaction

Automate complex decision making to reduce bottlenecks

and improve business outcomes


IBM BPM 8.0 integrates seamlessly with SAP

FIFinancialAccounting

COControlling

PSProjectSystem

WFWorkflowIS

IndustrySolutions

HRHumanResources

MMMaterialsMgmt.

SDSales &Distribution

PPProductionPlanning

QMQualityMgmt.

PMPlant Maintenance

SMServiceMgmt.

ECEnterpriseControlling

AAAsset Accounting

SAP

Applications

Upload processes to

Solution Manager

Download processes

from Solution Manager

Orchestrate SAP

Services

Retrieve Enterprise

Service Definitions

Monitor SAP

Business Events


IBM Business Monitor for SAP Process Discovery

� View SAP transactions as processes – without

process orchestration!

� Easily create ‘shadow process’ views of SAP Business

Events by associating milestones with changes in

business state

� Completely non-intrusive to SAP – simply turn on the

SAP Business Events needed

� Automatically create a process view of any SAP

Business Event(s) to:

• Understand the actual SAP processes being used in

production

• Prepare for process innovation

• Detect business challenges as they happen

• Fix issues before they become problems

All without disrupting your SAP

environment! (and no custom

coding)


Use ‘live’ process execution to design and test SAP business processes, then implement your

SAP process inside the same tool!

Playback-based iterative SAP process blueprinting

Model Processes

Playback Process

Invoke Screens

Monitor Results

Simulate and Refine

Deploy!

SAP Solution Manager

Design, build and refine processes for execution in a single integrated tool set. Optionally store process definitions in SAPSolution Manager Repository.

Iteratively invoke or design screens as part of the process definition exercise

Playback modeled processes at any time to directly see, feel and touch the real process

Empirically understand how the process can meet KPIs and SLAs

Simulate changes without changing the current model

Promote the new or changed process into production

© 2013 IBM Corporation19

IBM BPM Drives Faster and Better Blueprinting for Your SAP Implementation

� ‘Live’ playback during all phases of process design and rollout

� Reduce blueprinting time and costs

� Deliver agile SAP business processes that are easy to change

� Create market-differentiating SAP processes

� Position your SAP implementation for process orchestration and continuous process improvement Business users can

directly drive the SAP

blueprinting process.


IBM BPM can deliver guided workflow for SAP

Invoke the correct SAP transaction sequence for each process instance, while gaining real time insight into business performance issues and opportunities

VD03 -

Display

customer

master

VD03 -

Display

customer

master

VA01 -

Create

sales

order

VA01 -

Create

sales

order

CK51N -

Create Order

BOM Cost

Estimate

CK51N -

Create Order

BOM Cost

Estimate

VOK0 -

Maintain

Pricing

VOK0 -

Maintain

Pricing

IW21 -

Create

notification

IW21 -

Create

notification

Select

customer

Select

customerNew pricing Required?

SAP Process Flow in IBM BPM V8

Transactions (Native SAP Screens) Automatically

Invoked in SAP

Yes

No


Workflow in the Traditional SAP Implementation

� Process designers create SAP documentation (paper, Word, HTML, etc.)

� Users are trained in how to use the SAP process documents

� Some users comply with the process as designed, others create their own

� Training time for new users is often lengthy

� Difficult to move users from task to task, even in the same department

� Little to no visibility of backlogs, bottlenecks, poor throughput and other process issues

VD03 - Display customer masterVD03 - Display customer master

VA01 - Create sales order; VA01 - Create sales order;

CK51N - Create Order BOM Cost EstimateCK51N - Create Order BOM Cost Estimate

VOK0 - Maintain Pricing;VOK0 - Maintain Pricing;

IW21 - Create notificationIW21 - Create notification


IBM BPM Guided Workflow Improves SAP Value

22

� Documented processes become orchestrated processes

� Improve SAP process:

• Visibility• Manageability• Reliability• Consistency• Auditability• Performance

� Detect bottlenecks

� Reroute process instances with capacity overload

� Escalate problem processes

� Initiate and track exception processes

� Begin continuous process improvement

� Business blueprinting

� Training

� Production execution


Use IBM BPM 8.0 to orchestrate SAP

23

Guided Workflow

Management for SAP

BAPIs

Process Orchestration

and/or Automation

with BAPIs

Process Orchestration

and/or Automation

with SAP Enterprise

ServicesExpress, Standard or

Advanced (BPMN)Advanced Only

(BPEL)

Advanced Only

(BPEL)


Easily Encapsulate and Bind SAP Enterprise Services

� Encapsulated with SCA

� Bound per technical

environment standards

� Ready for drag and drop into

the Process Designer

Create Sales Order

(synchronous inbound service operation (A2X))

<wsdl:definitions name="SalesOrderCreateRequestConfirmation_In" targetNamespace="http://sap.com/xi/APPL/SE/Global"><wsdl:documentation>Create Sales Order</wsdl:documentation><wsp:UsingPolicy wsdl:required="true"/><wsp:Policy wsu:Id="OP_SalesOrderCreateRequestConfirmation_In"/><wsdl:types><xsd:schema targetNamespace="http://sap.com/xi/SAPGlobal20/Global"><xsd:import namespace="http://sap.com/xi/APPL/SE/Global"/><xsd:element name="SalesOrderCreateRequest_sync" type="p1:SalesOrderCreateRequestMessage_sync"/><xsd:element name="SalesOrderCreateConfirmation_sync" type="p1:SalesOrderCreateConfirmationMessage_sync"/><xsd:elementname="StandardMessageFault"><xsd:complexType><xsd:sequence><xsd:element name="standard" type="p1:ExchangeFaultData"/></xsd:sequence></xsd:complexType></xsd:element></xsd:schema><xsd:schema targetNamespace="http://sap.com/xi/APPL/SE/Global"><xsd:simpleType name="DivisionCode.Content"><xsd:restriction base="xsd:token"><xsd:minLength value="1"/><xsd:maxLength value="2"/></xsd:restriction></xsd:simpleType>

…

IBM BPM simplifies usage of SAP Enterprise Services so that they can easily be used by process designers with

knowing the complex technical details of the SAP service itself.

Create Sales Order

IBM BPM SAP Integration Module


Drag and Drop SAP Enterprise Services Into the Process Model

25

� Allows process designers with no technical knowledge of SAP Enterprise Services to use them in process diagrams

� Simplifies all process interactions with the SAP environment

� Streamlines process design

� Eliminates complex coding for SAP interfaces

Create Sales Order

IBM BPM SAP

Integration Module

Create Sales Order

IBM BPM SAP

Integration Module


Simplify Complex SAP Transaction Flows with Simpler User Interactions and Process Flexibility

� Replace complex flows of multiple SAP transactions

with highly efficient single screens

� Simplify work content

� Reduce process cycle times and errors

� Improve business performance

Create Sales OrderIBM BPM SAP Integration

Module

Select CustomerIBM BPM SAP Integration Module

Retrieve Customer Master DataIBM BPM SAP Integration Module

Create Order BOM Cost EstimateIBM BPM SAP Integration

Module

Create NotificationIBM BPM SAP Integration

Module

Replace…. …..With

Single Optimized Order Entry Screen


Orchestrate and automate complex E2E processes

27

1. Order is received from the web site

3. Credit check and approval are completed

5. Required components are determined, ordered, allocated and received

4. Customer order is written and confirmed for production

6. Production order is completed and warehoused

7. Customer order is approved for shipment

8. Customer order is picked from warehouse and scheduled for shipping

2. Customer records are updated with order request information

9. Customer order is invoiced

End-to-End Process Choreography

Retrieve Customer Master Data

IBM BPM SAP

Integration Module

Create Sales OrderIBM BPM SAP

Integration Module

Create Order BOM Cost Estimate

IBM BPM SAP

Integration Module

Create NotificationIBM BPM SAP

Integration Module

IBM BPM Order to Ship End-To-End Process


Value Summary of IBM BPM for SAP

28

� Quickly:

� Know the flow and status of key processes

• Rollout SAP process changes

• Integrate new process workers into your business

� Ensure that the process you designed is the process that is being executed

� Detect and resolve bottlenecks

• Effectively reroute work to less experienced workers to reduce bottlenecks

• Automatically escalate problem process instances

• Modify queued and running processes on the fly to respond to changing business

conditions

� Apply the correct amount of process integration and automation

� Know which process changes are most likely to help improve business

performance

Improve the quality, visibility and agility of

your SAP processes in order to deliver an

exceptional customer experience, reduce

costs and optimize business performance.

� Business Performance

� Agility

� Flexibility

� Visibility

� Variability

� Manageability

� Audit ability

� Consistency


Examples of IBM’s own BPM projects and benefits

29

� Mid-Market Deal Registration: Delivered $18.5M 2012 PTI by reducing deal registration cycle time with rules-based work-flow automation.

� Supply Chain Alerts: Over $2M annual savings for timely notifications when supply chain disruptions occur.

� Pricing estimator for Cross-brand solutions: Reduced pricing proposal implementation from 14 days to 1 day and deployment to new countries in days versus weeks.

� GTS Cloud Sales Enablement: Integrated work-flow, rules and monitoring to reduce partner “register to welcome kit” cycle-time from days to hours.

� GMU Geo Location Code Assignment: Geo location code is key enabler of GMU expansion. Eliminated manual process and enabled GMU reps to update rules directly and reduced cycle time to update and run rules from several weeks with many handoffs to just a week for more than 50

countries.

� MTS: Increased IBM Client satisfaction through proactive notification of exposures in clients’ IT inventory by applying rules derived via analytics. Proof of value delivered.

� Infrastructure Optimization: Reduced cycle time by 75% to complete the analysis required to

migrate from Physical servers to Virtual servers.

Business

Agility

Achieved


Small sample of IBM BPM SAP customers

30


Large US Toy Company Improves SAP Supply Chain Processes to Reduce Costs

BPM SolutionGathers the bill-of-lading information from freight

forwarders and corresponding invoice data from

SAP at the right time

• Automatically prepares and routes all

documentation required

• Automates the reconciliation process required for all

US Customs requirements, updating SAP at each

milestone

IBM BPM reduced dependency on phone calls, e-mails and paper faxes, while standardizing

communication between employees and vendors with increased process visibility

Challenge:

� Increase responsiveness with customers and

collaboration with suppliers while utilizing previous

investments in core enterprise applications

Benefits:� Increased productivity by 250 percent without additional resources being put into play

� Reduced cycle times by 80 percent, from 12 days to only two

� Improved overall business efficiency


IBM BPM for SAPOne Continuous Process, One Integrated Tool Set

32

The picture IS the process…

Analyze. Define. Execute. Monitor. Improve.

Largest Client Base� 5,000 + BPM Clients

� Gartner ranks IBM #1 in BPM with 24.7% share

� IDC ranks IBM #1 with 34.2% market share

Strongest Ecosystem� 1000+ Business Partners

� Global Users group

Unparalleled Expertise and Investment� Over 15 years of industry leadership

� 100’s of assets

� Broadest, Deepest solution portfolio & services

Broadest and Most Differentiated Software Capabilities � Simplicity for fast deployment and full business user participation

� Centralized governance for repeatability and consistency

� Visibility and Control to continuously improve business operations

� Power through High Scalability, Integrity & Quality of Service

� Market Leading process, case, decision and rules capabilities

� Best in class exceptions handling and case management


Proposed Next Step – BPM Discovery Workshop

� A collaborative workshop to:

• Determine which areas of business pain and/or opportunity are good fits for BPM

• Identify and prioritize potential BPM pilot projects

• Select and scope a pilot project (90-120 days), assess the fit and value of BPM and/or Decision Management capabilities for this project

� What does the IBM team do?

• Clarify the process improvement pilot project scope

• Characterize the expected business impact and benefits

• Assess the high-level implementation effort and solution development

• Identify and assess potential risks

• Identify and rank additional projects beyond the pilot project

� How does it work?

• Delivered onsite through collaborative discovery sessions with process owners and key business and technology stakeholders

• Pre-workshop preparation calls provide orientation on the workshop approach and potential process improvement opportunities as well as set the workshop agenda

• Preparatory time is also spent gathering and reviewing existing customer process documentation

� Typically 2-3 days, conducted free of charge


Documents

IBM BPM for SAP · PDF fileProcess Integration and Orchestration ... PS Project System WF Workflo IS w Industry Solutions HR Human ... IBM BPM for SAP the with