Iberdrola Generación, SA Producción Nuclear 1

10 de Febrero de 2004

Iberdrola Generación, SA Cofrentes NPP

Information at the COFRENTES NPP in keeping with the requeriments of the Spanish Regulatory Body (CSN) after the 9/11 incidents

ENS PIME, BARCELONA 2004

Iberdrola Generación, SA Producción Nuclear 2

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TO COMMUNICATE: ABSOLUTELY ESSENTIAL FOR UTILITIES

LISTEN TO THE ENVIRONMENT EXTERNAL (Company Image)

INTERNAL (Company Goals Achievement)

INTEGRATED IN ALL ACTIVITIES OF THE COMPANY

INFORMATIVE TRANSPARENCY

Iberdrola Generación, SA Producción Nuclear 3

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INFORMATION CENTRETransmit information to the general public in a reliable and accurate basis ragarding nuclear energy and particularly about Cofrentes NPP

Opening in May 1978 (construction of Cofrentes NPP).

Receiving 11.000 visitors per year initialy. (Now we receive about 4.000 peoples per year)

Acummulated visitors up to December 2003: 245.500 people.

Attendance to talks, discussions, conversations, etc.

Social-Cultural activities regarding the environment.

Publications

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INFORMATION CENTRE

Typical visit in Cofrentes NPP before 9/11 incidents:

Access to the Information Centre offering the visitors information trought panels, audio-visuals, mock-ups and interactive simulator.

After this, all visits had the opportunity of visiting the area of the nuclears buildings, seen closely the reactor, fuel, turbine and cooling towers buildings, defusing in this way the nuclear subject and giving them a real perspective of things.

These types of visits have always been seen favourably by the visitors, who dispelled any doubts about the condition of the Plant and its activity.

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COFRENTES TOWN (3 Km from the site)

Information Centre(near the town)

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INFORMATION CENTRE

The access prohibition to the area protected for the visitors, made by Spanish Regulatory Body, although comprehensible and logical, it affected considerably to our relationships with the visitors

Iberdrola Generación, SA Producción Nuclear 7

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INFORMATION CENTRE

TREATMENT OF THE VISITS AFTER OF THE 9/11

The visitors don't already visit the Plant

The whole visit is developed in the Information Center.

SOLUTIONS THAT WE HAVE ADOPTED TO PLEASE THE VISITOR We use big pictures in screen to explain what they could see if this prohibition didn't exist

We use short videos on very concrete works, as for example refuelling outage We approach to the exterior of the enclosure with bus without getting off the vehicle

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Information Centre of Cofrentes NPPInformation Centre of Cofrentes NPP

Iberdrola Generación, SA Producción Nuclear 9

Distribución de EdificiosDistribución de Edificios

Torres de Refrigeración

Balsas de Vertidos

Edificio de Combustible

Almacén de residuos de media/baja actividad

Area de Tratamiento de Aguas

Edificio de Turbina

Tratamiento de Residuos

Edificio del Reactor

Edificio G. Diesel

Edificio Auxiliar

Estanque de Agua de Servicios Esenciales

Edificio de Servicios

Iberdrola Generación, SA Producción Nuclear 11

ReactorReactor

Celda de Combustible

Tapa de la Vasija

Secador de vapor

Blindaje del reactor

Accionadores de barras de control

Placa soporte del núcleo

Entrada de agua de alimentación

Bombas de chorro

Guía superior

Separador de vapor

Salida de vapor

Iberdrola Generación, SA Producción Nuclear 13

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COFRENTES TOWN (3 Km from the site)

Information Centre(near the town)

Now, the visitors only can to arrive here

Iberdrola Generación, SA Producción Nuclear 14

Information Centre of Cofrentes NPPInformation Centre of Cofrentes NPP

Iberdrola Generación, SA Producción Nuclear 15

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INFORMATION CENTRE

It is necessary and urgent to recover the normality, and giving priority to the physical security of the nuclear power stations, to adopt formulas of information and communication that arrive to the visitors clearly and contribute to improve the image of nuclear energy.

Iberdrola Generación, SA Producción Nuclear 16

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INFORMATION CENTRE

We understand that it´s not good to take steps back, in a moment in which the nuclear energy had been able to improve its image considerably on the base of an excellent communication strategy and open doors politics.