eICM now provides DHHS real-time information to serve our 97,000+ active clients and families: 1 in 10 County Residents is a DHHS Client! DHHS Technology Modernization for 21 st Century Health and Human Services DHHS IT investments support several of the County Executive’s cross- departmental strategies, including: Age-Friendly Montgomery Positive Youth Development Early Care and Education Strategy Food Security Strategy Open Data Montgomery The Montgomery County Department of Health and Human Services (DHHS) completed its three-part Technology Modernization initiative in 2017 with the on-time delivery of its Enterprise Integrated Case Management System (eICM). As one of the country’s first fully integrated health and human services information systems, eICM enables staff to access centralized client records, comprehensive service delivery history, and concurrent case activity information to improve outcomes of the families we serve. eICM followed implementation of the DHHS Electronic Health Records and Content Management Systems are represent the back-bone of the DHHS information system Collaborating with community partners True integrated services with a “No Wrong Door” approach to services Addressing drivers of 2-Generational Poverty Ensuring equity to DHHS services and client outcome Health Accreditation ACCESS TO ELIGIBLE SERVICES INTEGRATED SERVICE DELIVERY CULTURALLY AND LINGUISTICALLY COMPETENT SERVICES FOCUS ON CLIENT AND FAMILY OUTCOMES DHHS systems represent innovation in business processes that increase service efficiency for staff by providing: 360-degree real-time view of client needs and available services Collaboration across programs and providers Immediate assessment and client referrals Cloud-based access and one-time data entry across the nearly 80 DHHS programs Improved billing and cost recovery practices Several organizations have approached DHHS to see the benefits of the eICM integrated system including, Dakota County (MN), Milwaukee County (WI), Fairfax County (VA), and Federal Administration for Children and Families, the American Public Human Services Association, Harvard Kennedy School’s Data-Smart City Solutions, Government Technology Magazine and MindBoard, Inc. DHHS IT investments allow for business process improvements not previously possible. DHHS is implementing its platform with the Corrections Department Developing predictive risk models that identify emerging client problems Mobile device applications and a provider interface for those operating outside of DHHS facilities. S y s t e m s C l i e n t - C e n t r i c S t r a t e g i c V i s i o n I m p r o v i n g B u s i n e s s DHHS IT investments improved billing practices, increasing revenues by $2.5m by FY2018 eICM P o l i c y P r i o r i t i e s L e a d i n g I n n o v a t i o n

i s r i e n t o n o eICM i · 2018-01-29 · DHHS to see the benefits of the eICM integrated system including, Dakota County (MN), Milwaukee County ... st e s C l i e n t - C e n

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Page 1: i s r i e n t o n o eICM i · 2018-01-29 · DHHS to see the benefits of the eICM integrated system including, Dakota County (MN), Milwaukee County ... st e s C l i e n t - C e n

eICM now provides DHHS real-time information to serve our 97,000+ active clients and families:

1 in 10 County Residents is a DHHS Client!

DHHS Technology Modernization for 21st Century Health and Human Services

DHHS IT investments support several of the County Executive’s cross-departmental strategies, including:

Age-Friendly Montgomery

Positive Youth Development

Early Care and Education Strategy

Food Security Strategy

Open Data Montgomery

The Montgomery County Department of Health and Human Services (DHHS) completed its three-part Technology Modernization initiative in 2017 with the on-time delivery of its Enterprise Integrated Case Management System (eICM). As one of the country’s first fully integrated health and human services information systems, eICM enables staff to access centralized client records, comprehensive service delivery history, and concurrent case activity information to improve outcomes of the families we serve.

eICM followed implementation of the DHHS Electronic Health Records and Content Management Systems are represent the back-bone of the DHHS information system

Collaborating with community partners

True integrated services with a “No Wrong Door” approach to services

Addressing drivers of 2-Generational Poverty

Ensuring equity to DHHS services and client outcome

Health Accreditation

Access to eligible services

integrAted service delivery

culturAlly And linguisticAlly competent

services

Focus on client And FAmily outcomes

DHHS systems represent innovation in business processes that increase service efficiency for staff by providing:

360-degree real-time view of client needs and available services

Collaboration across programs and providers

Immediate assessment and client referrals

Cloud-based access and one-time data entry across the nearly 80 DHHS programs

Improved billing and cost recovery practices

Several organizations have approached DHHS to see the benefits of the eICM integrated system including, Dakota County (MN), Milwaukee County (WI), Fairfax County (VA), and Federal Administration for Children and Families, the American Public Human Services Association, Harvard Kennedy School’s Data-Smart City Solutions, Government Technology Magazine and MindBoard, Inc.

DHHS IT investments allow for business process improvements not previously possible.

DHHS is implementing its platform with the Corrections Department

Developing predictive risk models that identify emerging client problems

Mobile device applications and a provider interface for those operating outside of DHHS facilities.

S y s t e ms

Clie

nt-Centric

Stra

tegic Vision

Impr

oving Business

DHHS IT investments improved billing practices, increasing revenues by