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I CARE Leadership enabling Agile success - Agile CARE Leadership enabling Agile success London 4th October Chris Roebuck, Visiting Professor of Transformational Leadership, Cass Business

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  • I CARE Leadership enabling Agile success

    London 4th October

    Chris Roebuck,

    Visiting Professor of Transformational Leadership,

    Cass Business School, London

    @Chris__Roebuck

  • MOTIVATED

    INSPIRED

    BEST BOSS

    Your experience

    So you

    CARED what

    happened

    @Chris__Roebuck

  • Key factors in success

    @Chris__Roebuck 4

    ME

    BELIEF IN WHAT

    I DO

    CAPABILITY TO

    DO IT

    MY BOSS

    BELIEF IN THEM

    THEIR

    CAPABILITY

    ORGANISATION

    BELIEF IN SNR

    LEADERS

    ORGANSIATIONAL

    CAPABILITY

    LEADERSHIP

    CAPABILITY

  • How success is delivered ?

    STRATEGIC LEADERSHIP

    TRANSLATIONAL LEADERS

    PEOPLE : DELIVERY / SUCCESS

    Effective communication

    Effective communication

  • 88% & 55% more work & no time

    40% underestimate of job

    60% want to give best

    42% blocked by system

    Under 30% engaged

    40% want to escape their boss

    How are we doing ?

    @Chris__Roebuck

  • 7

  • How are we doing ?

    What % of initiatives over your career

    have been fully and successfully

    implemented ?

    BASIC SKILLS MISSING, eg delegation

    LACK OF ENGAGEMENT BUREAUCRACY

    LACK OF ALIGNMENT POOR COMMUNICATION

    SILO WORKING/THINKING

    @Chris__Roebuck

  • The core problem ?

    GREAT STRATEGY FALLING ON

    THE BARREN GROUND OF

    LEADERS WHO HAVE NOT BEEN

    GIVEN THE

    SKILLS, MOTIVATION OR

    UNDERSTANDING,

    TO DELIVER THE SUCCESS

    THATS POSSIBLE.

    @Chris__Roebuck

    AGILE CHANGE AND LEADERSHIP

    DELIVERS A FRAMEWORK TO

    ADDRESS THIS

  • 9 Principles of Agile Leadership

    Actions speak louder than words

    Improved thinking leads to improved outcomes

    Improvement via effective feedback

    Meaning and purpose for fulfilment

    Emotion is foundation of creativity and innovation

    Leadership at all levels

    Leaders empower

    Collaboration achieves more than individuals

    Great ideas come from anywhere

    @Chris__Roebuck 11

  • Individual

    Leaders action

    Organisational

    support HR AND Senior Leaders

    Only 2 steps

    1. Get the best

    from everyone

    so they care

    2. Focus on what

    delivers success

    How can we make it work ?

    @Chris__Roebuck

  • Leadership is

    simple.in principle

    @Chris__Roebuck

  • Step 1 :

    Getting the best from everyone !

    @Chris__Roebuck 14

  • The world has changed

    "Pleasure in the job puts

    perfection in the work."

    Aristotle 385 322 BCE

    @Chris__Roebuck

  • MOTIVATED

    INSPIRED

    BEST BOSS

    So you

    CARED what

    happened

    @Chris__Roebuck

  • Your best boss

    Set realistic, challenging targets in an inspiring way

    Kept you informed about whats going on

    Developed your skills and career

    Let you get on and didnt interfere, empowered you

    Praised and encouraged you

    Made you part of a successful team with a good culture

    Respected you as a professional and a person

    Backed you up when required

    Act with integrity

    Lead by example

    Listen to what you said and asked for your ideas

    Show you they genuinely cared about you

    Didnt blame you for genuine mistakes

    Was fair and treated you decently

    Inspired you with enthusiasm

    Built trust and transparency

    Was good at their job@Chris__Roebuck

  • Pure task focus is counter productive

    TASK TEAM

    INDIVIDUAL

    x

    WIDER CONTEXT - department &

    wider view

  • Why does this work ? Basic psychology

    You do something I

    view as positive

    I will respond

    positively

    You view that as

    positive and

    respond positively

    Reciprocation

    OXYTOCIN

  • On an individual level

    Extra effort from people with a boss who does these vs one who doesnt

    Tell people how what they do contributes to bigger picture + 28%

    Fair & accurate feedback day to day + 39%

    A good development plan supported by the line manager + 38%

    Showing employees you genuinely care + 25%

    Money / promotion effect lasts 12 weeks

    @Chris__Roebuck

  • SIGNIFICANT

    PROVEN30% more effort

    from

    60% of people

    @Chris__Roebuck

    How much benefit ?

  • So from the investor perspective

    30% extra from 60%=

    20% more total effort = + 10 - 15%

    @Chris__Roebuck

    BUT IS IT TRUE ?

  • The facts - it works !

    Companies with high engagement are 71% more likely to out perform

    their peers in sector.

    Can produce an Earnings per share 2.6 times higher than competitors

    with low engagement (Gallup)

    Could increase revenue by up to 43% (Hay)

    Companies with greater than 10% profit growth had 39% more engaged

    staff and 45% few disengaged staff than those with less than 10% growth

    (Hewitt)

    Bank branches with high employee engagement achieved 16% high profit

    margin growth than those with lower scores (Standard Chartered)

    Accenture managed to increase net revenue by 21.6% in 6 months by

    implementing an engagement initiative.

    Companies with high engagement scores improved operating income by

    19.2% compared to a decline of 32.7% in those with low scores in a 12

    month period (Towers Perrin)

    Engagement can halve days lost though sickness (CBI)

  • UBS experience engaged & focused people

    2002 2004

    Operating profit + 235%

    Earnings per share + 266%

    Return on Equity + 286%

    Market Capitalisation + 130%

    Headcount 3%

    Distribution per share + 50%

    Increase in brand value + 51% (2004-7)

    Increase in Human Capital ROI + 24% (2002-7)

    @Chris__Roebuck

  • I CARE mindset changes performance

    UK house construction company 2014 - 2016

    I would recommend the company as a great place to work to friends or family

    Up from under 40% to 82% in 2 years

    AND

    Error rates significantly reduced

    Quality assessments improved

    Customer feedback improved

    Profits up 40%

    @Chris__Roebuck 25

  • Emotion & belief change everything

    Deep in my heart I do believe

    @Chris__Roebuck

  • Emotion is key

    Plan to purchase 80% rational/20 emotional, purchase.?

    Decision to give high performance is 57% rational / 43% emotional

    Line manager accounts for 80% of the emotional !

    @Chris__Roebuck

    Psychology isnt just rational !

    Conscious

    10 %

    Sub

    conscious

    90%0.07 sec

  • Maximum impact isnt where you expect

    INFORMAL

    FORMAL

    CONSCIOUS SUB CONSCIOUS

    Discussions

    Remarks

    Stories

    Speeches

    Announcements

    Documents

    Behaviours

    Style

    Attitude

    Enthusiasm

    Process

    Policies

    Measures

    Effort : 80-85%

    Impact : 3 - 5%

    Effort : 5 - 7%

    Impact : 85 - 90%

  • The power of belief

    If your people believe and are inspired they care

    Then you dont need a system they do it for you ! @Chris__Roebuck

  • Success is

    about building

    a WE not

    ME culture

    which

    CARES

    @Chris__Roebuck

  • Step 2 :

    Focus effort onto what delivers

    success !

    @Chris__Roebuck 31

  • Focus effort onto what delivers success

    Understanding the BIG picture is critical to effective focus of effort onto

    key deliverables

    50%

    @Chris__Roebuck

  • For success you must be Entrepreneurial

    Great functional knowledge

    Mach 2:

    Entrepreneurial

    mindset

    External mindset

    Strategic understanding

    Operational understanding

    People / project/ financial knowledge

  • Entrepreneurial leadership

    Personal responsibility

    Belief in the purpose

    now and in the future

    Total focus on

    customers

    @Chris__Roebuck

  • Understand whole

    organisation

    Optimise risk management

    Innovation & improvement

    Efficiency & Simplicity

    Building the brand

    and the future@Chris__Roebuck

  • Engaging employees

    EMOTIONAL

    DRIVER

  • Engaging customers

    @Chris__Roebuck

    EMOTIONAL

    DRIVER

  • People want to give their best !

  • Why should people care about their boss or

    the organisation if their boss and the

    organisation hasnt shown they care about

    them ?

    @Chris__Roebuck

  • Key factors in success

    @Chris__Roebuck 40

    ME

    BELIEF IN WHAT

    I DO

    CAPABILITY TO

    DO IT

    MY BOSS

    BELIEF IN THEM

    THEIR

    CAPABILITY

    ORGANISATION

    BELIEF IN SNR

    LEADERS

    ORGANSIATIONAL

    CAPABILITY

  • 9 Principles of Agile Leadership

    Actions speak louder than words

    Improved thinking leads to improved outcomes

    Improvement via effective feedback

    Meaning and purpose for fulfilment

    Emotion is foundation of creativity and innovation

    Leadership at all levels

    Leaders empower

    Collaboration achieves more than individuals

    Great

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