Question 15 out of 5 points

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.Answer

Selected Answer:  b.

appears when the acceptance of managerial authority is automatic

Correct Answer:  b.

appears when the acceptance of managerial authority is automatic

Question 20 out of 5 points

On Saturday, the manager of Tony’s Pizza had to deal with an employee with a hangover, a missing server, and an unusually large number of customers. Monday was a slow day, and another employee fell asleep behind the prep table. Both employees came to work not ready to work their hardest. According to what management principle should the manager be expected to have treated these two workers?Answer

Selected Answer:  c.

human relations approach to management

Correct Answer:  e.

contingency approach to management

Response Feedback:

According to the contingency approach, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.

Question 35 out of 5 points

Technological management involves managing the production of goods and services.Answer

Selected Answer:  

FalseCorrect Answer:  

False

Response Feedback:

Operations management involves managing the daily production of goods and services.

Question 45 out of 5 points

One of the advantages of a systems view of management is that it forces managers to be aware of how the environment affects specific parts of the organization.Answer

Selected Answer:  

TrueCorrect Answer:  

True

Question 55 out of 5 points

Which of the following is an example of a closed system?Answer

Selected Answer:  e.

none of the above

Correct Answer:  e.

none of the above

Response Feedback:

Closed systems can function without interacting with their environments. None of these organizations can.

Question 65 out of 5 points

Prior to the introduction of ____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others.Answer

Selected Answer:  c.

scientific management

Correct Answer:  c.

scientific management

Response Feedback:

Scientific management is thoroughly studying and testing different work methods to identify the best, most efficient way to complete a job.

Question 70 out of 5 points

Which of the following is NOT part of the principles of scientific management?Answer

Selected Answer:  c.

Give employees rest breaks throughout the day.

Correct Answer:  a.

Use group dynamics to ensure organizational goals are met.

Response Feedback:

The importance of group dynamics was not realized until the Hawthorne Studies.

Question 80 out of 5 points

According to Mary Parker Follett ____.Answer

Selected Answer:  d.

integration is the most effective approach to conflict resolution

Correct Answer:  e.

all of these are true

Question 95 out of 5 points

A Gantt chart can be used to track informal communication paths.Answer

Selected Answer:  

FalseCorrect Answer:  

False

Response Feedback:

A Gantt chart shows which tasks must be completed at which times in order to complete a project or task.

Question 105 out of 5 points

Management ideas and practices have been used from the earliest times of recorded history.Answer

Selected Answer:  

TrueCorrect Answer:  

True

Question 115 out of 5 points

After the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.Answer

Selected Answer:  

TrueCorrect Answer:  

True

Question 125 out of 5 points

Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?Answer

Selected Answer:  

c.Elton Mayo

Correct Answer:  

c.Elton Mayo

Question 130 out of 5 points

According to Mary Parker Follett, ____ is the easiest way to deal with conflict for the moment, but it is not usually successful in the long run.Answer

Selected Answer:  

d.compromise

Correct Answer:  

e.domination

Question 145 out of 5 points

Henri Fayol is responsible for developing ____.Answer

Selected Answer:  e.

administrative management

Correct Answer:  e.

administrative management

Question 155 out of 5 points

Which management theorist would most likely have said, “The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability”?Answer

Selected Answer:  

c.Henri Fayol

Correct Answer:  

c.Henri Fayol

Response Feedback:

Note the statement’s emphasis on the importance of administrative management.

Question 165 out of 5 points

A(n) ____ is a set of interrelated elements or parts that function as a whole.Answer

Selected Answer:

c.system

Correct Answer:

c.system

Question 175 out of 5 points

The ____ approach to management focuses on the psychological and social aspects of work.Answer

Selected Answer:  e.

human relations

Correct Answer:  e.

human relations

Question 185 out of 5 points

Which management theorist would most likely have said, “The greatest waste in the world comes from needless, ill-directed, and ineffective motions”?Answer

Selected Answer:  e.

Frank and Lilian Gilbreth

Correct Answer:  e.

Frank and Lilian Gilbreth

Response Feedback:

The Gilbreth’s are famous for using motion studies to reduce or eliminate unnecessary and repetitive motions.

Question 195 out of 5 points

According to Mary Parker Follett, ____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party’s desires and objectives.Answer

Selected Answer:

e.domination

Correct Answer:

e.domination

Response Feedback:

Follett described domination as one management approach to conflict. But she believed that the best way to deal with conflict was neither domination, where one side won and the other lost, nor compromise, where each side gave up some of what they wanted, but integration.

Question 205 out of 5 points

Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____.Answer

Selected Answer:  

d.open systems

Correct Answer:  

d.open systems