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Human Side of Lean
People Aspect of 4Ps?
Philosophy
Process
Problem Solving
People and Partners
People Aspect of 4Ps?
Philosophy
Process
Problem Solving
People and Partners
It’s about Commitment.Who owns Commitment?People!
It’s a way of Thinking.Who does Thinking?People!
• Respect for Humanity • PDCA
People Aspect of Methods and Techniques
JidokaPull & Flow
Standardization
Stability
Customer FocusQuality, Cost, Delivery,
Safety and Environment, Morale
Involvement
Flexible, motivatedteam members
continually seeking abetter way
People Aspect of the TPS
Constancy of Purpose
Philosophy
Sense of Purpose Lean Systems
Value-add worker is the surgeon Eliminate waste Reduce throughput time
Learning Community Lean Enterprise Value-adding Contributor
Make a social pact with workers and partners
Maintain Continuity of Purpose!!!!!
Hierarchy of Beliefs
Respect for Humanity Contribute to Customer, Society, and the
Economy Contribute to Workers, Partners, and the
Company
PDCA – Continuous Learning
Sense of Purpose: Inside and Out
Learning Community
ST: Capable PeopleLT: Learning to Improve
Lean Systems
ST: Capable ProcessesLT: Value Stream Improvement
Value-Adding Contributor
ST: ProfitableLT: Growth and
Contributing to Society
Learning Enterprise
ST: Capable PartnersLT: Learning Enterprise
CompanyPurpose
Internal External
Business
People
Let’s Understand the Current Situation
For your current or most recent job: How much training did you
receive, before reporting to your duties?
Who provided the training? How much on-the-job training
have you received? Who provided the training?
Current Situation (cont.)
Do you know the company’s philosophies?
Do you know the company’s vision? Do you know the company’s mission? Do you know the company’s strategies? How do you know these things? Do you trust management? Are you happy with the job? Are you looking for another job?
Developing Leaders
Required Skills Willingness and Desire to Lead Job Knowledge Job Responsibilities Continuous Improvement Ability (PDCA) Leadership Ability Teaching Ability
Leaders set an example in all areas
Leadership structure
Selecting Leaders
Developing Leaders
Developing Exceptional Team Associates
Selecting the right people See case study
Assimilate into culture (Orientation) – Two weeks
Job Instruction Training Completed personally by Team Leader or Group Leader Source – Training within Industry, US Department of
Defense (~1940)
Make a training Plan and Track Performance
Teams
Suggestion Programs
Invest in Skill
The same rigor applied to selecting leaders and team associates is used for selecting engineers
Training Program 1 month – General orientation 3-4 months – work as a team associate 2-3 months – selling cars Freshman project – supervised 2 years of intensive, supervised, on-the-job
training in a specialty
Questions?
