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Human Resources Management
Overview
Presented by
Dipo Tepede, PMP, MBA, SSBB
PM tutorEmpowering Excellence
This presentation is copyright © 2009 by POeT Solvers Limited. All rights reserved.
This presentation is protected by the Nigerian Copyright law and may not be reproduced,
distributed, transmitted, displayed, published or broadcast without the prior written permission
of POeT Solvers Limited. You may not alter or remove any trademark, copyright or other
notices. PMP®, CAPM®, PMI®, PMBOK® Guide are
registered marks of Project Management Institute, Inc.
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• Be able to know HR skills needed by the PM • Be able to understand team assignments • Be able to explain ways to address conflicts • Be able to know the difference between roles
and responsibilities • Be able to explain how management and
leadership differ • Be able to name several Motivational theories
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At the end of this training, our goal is for you to:
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Human Resources Processes Process Group
Develop Human Resource Plan
Acquire Project Team
Develop Project Team
Manage Project Team
EXEC
PLAN
EXEC
EXEC
• Develop HR Management Plan
– Identify roles, responsibilities & needed skills to create the Staffing Management Plan
• Acquire Project Team
– Confirm resource availability and obtain the team to complete project assignments
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Human Resources Processes
• Develop Project Team
– Improve competencies, interactions & environment to increase performance
• Manage Project Team
– Track team member performance, give feedback & resolve issues to increase project performance
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Human Resources Processes
• Not tangible
• A set of skills
• Difficult to teach in a classroom • Must be experienced to understand
Human Resources
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Supporting HR Skills
HR Skills
Leadership
Manage-ment
Motivation Cultural Awareness
Integration
Conflict Manage-
ment
• PM is well trained in Hard Skills
• Bringing everything and everyone together may not come easily
• PMs must convey vision to the team and bring everything together
• Issues PMs faces
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PMs and HR
Technical Political People
• PM will be challenged to lead various groups
• Use your influence to reach goals
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HR has many faces
Project Team
Project Sponsor
End User
Customer
Leading Groups
• Interpersonal soft skills
• General management skills
– Conflict resolution – Negotiation
– Communicating
– Giving feedback
– Leading
– Influencing Powered by POeT Solvers Limited
Skills Needed
• Team members come and go
• Help integrate new resources (forming)
– Training needs?
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Addition & Attrition
Team Members
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HR Department
Projectized • Full Authority • HR Assists
Functional • Resources Assigned • HR & Functional Mgr.
• Team members have Roles and Responsibilities
– Resolve Conflict
– Personal Development Needs
• The PM has the overarching responsibility – Helps address conflicts early
– Discuss training needs proactively
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Project Team
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Reasons for Conflict
Conflict
Scarce Resources
Scheduling Priorities
Personal Work Styles
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Addressing Conflicts
Confronting
Withdraw-ing
Comprom-ising Smoothing
Forcing
Collabora-ting
Conflict
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The Role of the Project Manager Manage Issues
Information Management
Quality
Manage Risk
Delegation Manage Scope
Manage Workplan Etc.
People Management Skills
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• Shared vision Inspire Vision
General Mgt.
Leadership
Set Expectations
Team Building
Communicator
• Follow Standard Procedures
• Follow Direction
• Accountability, Review, Feedback
• Cooperation
• Active Listening
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Leadership
The ability to influence groups of people in order to make them work and achieve prescribed
goals.
• Follow path to achieve
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Leadership translates to
Goals
Vision
Motivate
• Understood • Problems don’t cloud
• Feeling of ownership • Team involvement
• Focus on administration
– Writing the status report
• Focus on details – How to deliver a work package
• Influencing team members
– On a logical level
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Management (vs. Leadership)
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Project Management Team
Project Team
Project Staff
Project Management
Team
Any Project Role
Anyone
Managing the Project
Smaller Group
Planning, Contr-olling, Politics
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Roles and Responsibilities
• Defined Function (Test, weld…) Role
Competency
Authority
Responsibility • Accountability; Duties
• Skills to perform duties
• The right to make decisions
• Which Tool & Technique for which situation.
• What information does a particular T&T contain?
• Who is responsible for assigning resources?
– Projectized vs matrix
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Sample Questions
• Roles and Responsibilities – Situational – “Who is the best person to address this
issue” – Know the roles
• Situational questions about conflict and how to address it – Problem solving (Confronting)
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Sample Questions
• It’s not always like in the book • PM is not always as black and white as the
PMBOK® Guide describes it • The PMI® isn’t saying that “All project
have to be run this way” • A best practice if your project were run
this way • Keep your focus on your goal to pass the
PMP® exam
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Exam Tip