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Human-Centered
Design and
Information
Communication
Technology for
Development (ICTD)
Susan P. Wyche, PhD
Assistant Professor
Michigan State University
Stanford d.school Design Process
Start with people — human centered
Multidisciplinary — many perspectives
Iterative — learn through trial and error
Key Elements
Stanford d.school Design Process
Start with people — human centered Multidisciplinary — many perspectives Iterative — learn through trial and error
Key Elements
Start with people — human centered
Overview
Introductions
Human-Centered Design Process
Mobile Phone Use in Rural Kenya
Improve Design
Motivate other Innovative Interventions
Summary
Lack of Mobile Phone Credit (Airtime)
Phone Charging Issues and “Spoiled
Batteries”
Learning to Use the Mobile Phone
More . . .
We switch off at
night to save the
battery, as we sleep. .
. So, that is really is
affecting us, we
would wish to be
connected.
Phones are good and they help a
lot, but the common challenges
people normally have are because
of level of education.
Sometimes you have a program
and you don’t even understand,
you don’t know how to use it. It has
been computerized and most of
us have never used a computer.
Summary
Human-Centered Design Process
Developing Empathy
Mobile Phone Use in Rural Kenya
Improve design and to motivate other
innovative and creative technological
interventions.
Acknowledgements/ Funding
Grants from the NSF/CRA’s CI Fellows Program
supported this research. Thank you to Professor Laura
Murphy at Tulane University.