Http://dn58412/IS531/IS531_SP15.html Lecture 11 Information Systems Training (Chapter 11)

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Lecture 11Information Systems Training

(Chapter 11)

Learning ObjectivesLearning Objectives

1. Significance of training in systems implementation

2. The training plan and its components

3. Issues in identification of training needs

IS 531 : Lecture 11 2

The Significance of TrainingThe Significance of Training

• Healthcare workers use information systems to access and document patient information

• Training plays a vital role in the adoption and integration of computer technology in healthcare

• IT/IS proficiency is a required skill for healthcare professionals, not a “nice-thing-to-have”


The Training PlanThe Training Plan

• Must align with the organization’s strategic initiatives

• Provide blueprint for how employees will learn new computer skills

• Focus on the development of knowledge and skills in an organized way

• Design to ensure instructional success


Training Plan ComponentsTraining Plan Components

• Philosophy• Identification of training needs• Approach• Resources• Timetable and training schedule• Budget• Evaluation strategy


PhilosophyPhilosophy

• Instruction at a dedicated time close to the go-live date

• Removed from work area• Independent to other work

responsibilities• Free of work-related distractions and

interruptions


Training Needs IdentificationTraining Needs Identification

• Who• What content area• When• How• How long• Where• With what equipment


Training ApproachTraining Approach

• Follows needs assessment• Determines

– Content– Instructional interventions– Delivery methods– Creation or purchase of training

materials– In-house trainers vs. outsourced training


ResourcesResources

• Where will the budget for resources come from?– Salaries for trainers, support staff,

replacement staff, and employees • Who will coordinate training?• Who will teach?


Timetable and Training Timetable and Training ScheduleSchedule

• Coordinated with go-live date• Considerations:

– Number of persons to be trained– Amount of time required to train each

user group– Amount of time needed for all training– Budget requirements

• Enough time for knowledge transfer, prectice, and application of skills


EvaluationEvaluation

• Proficiency testing– May be done electronically– Can provide immediate feedback– Reflects need for basic skills to perform

job

• Pre- and post-training assessments• Must consider needed remediations


Issues in Identification of Issues in Identification of Training NeedsTraining Needs

• End users• Training class content• Class schedules• Equipment requirements• Training costs• Training center• Training approaches• Training materials• Proficiency assessments


Systems UsersSystems Users

• End users : healthcare workers who use an information system to view or document client information

• Grouped by job class responsibilities• Users who perform similar functions

constitute a “class”• User classes determine applications, level

of access needed, training content, training time needed


Training Class Content Training Class Content

• Computer-related policies: user account, ID• Access privileges• Human factors: anxiety, uncertainty• Computer literacy• Workflow changes in new system/application• Screen and system “freezes”: why, what to

do• System idiosyncrasies disrupt user’s comfort

zone


Training Class Content Training Class Content

• Electronic help: manual, context-help, online• Error messages: missing info, data entry error• Error correction: automated, manual• Maintenance and basic troubleshooting• Downtime (planned, unplanned) procedures• Retrieval of information and other functions • Realistic situations


Training ScheduleTraining Schedule

• Length of training day• Off-shift and weekend classes• Overtime vs. part of regular work hours• Training before or after work shifts• Preparation time for classes• Convenience of training location


Training EquipmentTraining Equipment

• Hardware, software, and environment requirements need to mirror those in the work environment.


Training ApproachesTraining Approaches

• Advantages , Disadvantages, and Effective Tips,

• Ref. Table 11-2 (pp.223-224)


Training ApproachesTraining Approaches

• Instructor led• Technology based• On-the-job training• Blended approach• Adjunct aids


Instructor-Led TrainingInstructor-Led Training

• Classroom techniques that engage the participants, such as active participation, group activities, hands-on exercises, and other various instructional approaches enhance attention and learning


Technology-Based TrainingTechnology-Based Training

• Uses technology to teach technology• Computer-based training• Web-based training


On-the-Job TrainingOn-the-Job Training

• Appropriate for short sessions• Subject to interruptions• May or may not catch all the people who

need training


Blended Training ApproachBlended Training Approach

• Maximize knowledge retention• Target different learning styles • Encourage active participation


Training MaterialsTraining Materials

• Must be well designed and reflect “real” system

• Learning aids: to supplement training • Job aids: written instructions for use in

training and work settings


Trainer SelectionTrainer Selection

• Internal vs. external trainers• Teaching skills, experience, ability to interact

with others, familiarity with different training approaches

• Must understand various user classes and job needs

• Centralized versus departmental training • Core set of internal trainers from own personnel

ranks• Super users: understand department workflow,

can serve as peer mentors


ROI from TrainingROI from Training


• Return on investment should measure by employee’s job satisfaction and retention.

• Well-trained attain required skill levels in less time, ask for less assistance, spend less time to correct errors

Training NonemployeesTraining Nonemployees

• Significant numbers of office staff members and students require training and access

• Must consider this population in the overall training plan

• Organization may not have benefits


Documents

Http://dn58412/IS531/IS531_SP15.html Lecture 11 Information Systems Training (Chapter 11)