HR_Issues_in_Captives

www.neoIT.com Offshore Insights Market Report Series February 2005 Volume 3, Issue 2 RESEARCH SUMMARY: HR Challenges with Offshore Captive Centers By neoIT What human resources factors do we need to monitor in order to achieve success in our offshore captive centers? Global innovators such as GE, AMEX and HSBC, have achieved great success in launching, managing and scaling global ITO/BPO operations. Other organizations are quickly following their example and as offshoring gains maturity in volume and complexity, we foresee an exponential rise in captive centers both in terms of number and scale. Still, many ca ptive centers have experienced difficulty in achieving their objectives in terms of scale, scope and cost savings. While this setback can be attributed to many factors, Human Resources (HR) is one of the first major hurdles for setting up a successful captive center. Companies that underestimate this step typically suffer scaling issues c oupled with a lac k of productivity and s avings. This paper identifies and addresses key HR challenges in both setting up and achieving efficient operations in an offshore captive center. Key issue: What are the common HR challenges for offshore captive center s? What are the potential r isks if these challenges are not addressed? How can I proactively mitigate the risks?

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HR_Issues_in_Captives