Hr Management in It Industries

8/3/2019 Hr Management in It Industries

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HR MANAGEMENT IN IT INDUSTRIES

COMPUCOM SERVICE LIMITED


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Compucom Software Limited (CSL) is an information technology (IT) company.The Company operates in three business segments: software services and

solutions, learning solutions and wind power generation.

CSL operates in areas, such as software design and development, IT education

and learning solutions, wind power generation, customer support out-sourcing intelecommunications, business process outsourcing (BPO) services/call centers and

knowledge process outsourcing (KPO) services.

Software services include export and domestic sale and service of software.

Learning solution includes imparting computer education in government schools,

providing computer education to general public through franchisees andauthorized business associates and providing facility management support to

RajComp and IT finishing school.

As of March 31, 2010, it had five wind power plants two in Sikar and two in

Jaisalmer, Rajasthan and one in Krishna, Andhra Pradesh. Its products includeiCARE and iOBTS.


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1. To enlist emerging HR trends in Indian ITIndustry

2. To review literature and research done in thisarea.

3. To find out lacking areas regarding the HRD in ITsector.

4. To measure the perceptions of IT sectoremployees in respect of application of HRD in their

organisation.

5. To suggest the measures to fill the gaps andimprove motivation level of employees and HRmanagement in IT industry.


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SAMPLING TECHNIQUE

1. The study was exploratory in nature. Primary and secondary data available with

these organizations was also used for this project study.

2. In order to measure the employees perceptions of emerging HR trends in different

IT organization, the survey was undertaken. The survey was based on structured

questionnaire. The questionnaire was mainly based on objective type close-endedquestion, but few open ended questions were also included.

SAMPLING SIZE

The 100 respondents were selected among the executives and staff working in various

IT organizations.

SAMPLING AREAThe area of research was Sitapura, Jaipur (Raj.), India.


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LITERATURE REVIEWINNOVATIVE PRACTICES IN HR

Internet and intranet employee services Strategic human resources

Centralized HR departments and call centres

360-degree performance appraisals

HRIS systems

Employee self-service Resume scanning and Internet recruitment

Automated time and attendance systems

Team policies and development

Outsourcing

Business process reengineering (BPR)

LINKING PAY TO PERFORMANCE

Managers usually like to award employees according to they perform individually or in

a group to meet the organisational goal. The reward is given on the basis of

performance appraisal methods.


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OUTSOURCE

In the past few years, whenever organisations around

the world have outsourced to India.

In 2004-05 more than US$ 2500 million worth of

software development work was outsourced to India (The

total software exports from India during the year was US$

4085 million). This was 56% higher than outsourcing orders in2003-04. It is estimated that the quantum of outsourcing may

jump to US$ 5 billion and reach as high as US$ 10 billion by

2010 A.D.


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DATA ANALYSIS & INTERPRETATION


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11%

23%

34%

32%

Education of respondents

Non-tech post graduate

Non-tech post graduate

B.Tech/BCA etc.

M.Tech/MCA etc.

Respondents'

Qualification

Percentage Of

Respondents

Non-Tech Graduate and

Below

11%

Non-Tech Post Graduate 23%

B.Tech/ BCA etc. 34%

M.Tech/MCA Etc. 32%

TOTAL 100%

1. RESPONDENTS PROFILE - EDUCATION-WISE

As per the above Figure the IT industry is dominated by the software

professionals as shown as 34% & 32% from the total is technical

graduates and post graduates.


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2. WHETHER HR NEEDS OF INDIAN IT INDUSTRY ARE

DIFFERENT

The majority of respondents (69%) view that HR needs of IT industry are differentfrom old HR practices.

69%

23%

8%

HR need in IT

Yes

No

Cannot Say

Respondents'

Observation

Percentage Of

Respondents

Yes 69%

No 23%

Cannot say 08%

TOTAL 100%


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3. EFFECT OF NEW COMPENSATION METHODS46% of the employees opined that newer compensation methods has a

positive effect in IT industry while 19% said that it has a negative effect

on employee welfare. 26% view that it has no major effect and 9 percenthas replied in CAN NOT SAY.

46%

19%

26%

9%

effect of compensation

method

positive effect

negative

effect

no major

effect

cannot say

Respondents

observation

Percentage of

Respondents

Positive Effect 46%

Negative Effect 19%

No major Effect 26%

Cannot say 9%

TOTAL 100%


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4. WHETHER IT INDUSTRY HAS POSITIVE ATTITUDE

TOWARDS ITS EMPLOYEES

While 48% of the respondents' replied in negative and 43% gave a positive reply. So,

there is a profit motive operating more than employees proper welfare management inIndian IT Industry.

Respondents'

Observation

Percentage Of

Respondents

Yes 43%

No 48%

No comments 09%

TOTAL 100%

43%

48%

9%

Employee's welfare

Yes

No

No Comment


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5. GRIEVANCE HANDLING IN INDIAN IT INDUSTRY IS

PROPER

In the Question No. 5 of the questionnaire the respondents were to commentupon the positive hypothesis that grievance handling is done properly in

the IT organisation. The five choices provided were strongly agree, agree, no

comments, disagree and strongly disagree.

Respondents'

Observation

Percentage Of

Respondents

Strongly Agree 12%

Agree 39%

No Comments 14%

Disagree 26%

Strongly Disagree 09%

TOTAL 100%

12%

39%

14%

26%

9%

Grievance Handling

Strongly Agree

Agree

No Comments

Disagree

Strongly Disagree


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6. TOP MANAGEMENT AWARENESS65% of the respondents view that the top management's are not aware or little aware

about the employees working conditions in the IT organisations Only 6percent vouched that top management is very well aware about the nature of working

conditions and 18 percent say "Much Aware".

Respondents'

Observation

Percentage Of

Respondents

Not at all aware 20%

Very little aware 45%

Somewhat aware 11%

Much aware 18%

Very much aware 06%

TOTAL 100%

20%

45%

11%

18%6%

Management Awareness

Not at all aware

Very little aware

Somewhat aware

Much aware

Very much aware


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7. EMPLOYEE EMPLOYER RELATIONSHIP IN IT INDUSTRY

58 percent of the respondents has graded it very good and above.While 42 percent

consider it satisfactory and below.

Respondents

Grading

Percentage

Of Respondents

Excellent 14%

Very Good 44%

Satisfactory 28%

Poor 14%

TOTAL 100%

14%

44%

28%

14%

Relationship

Excellent

Very Good

Satisfactory

Poor


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8. EMPLOYEES RETENTIVITY IN INDIAN IT INDUSTRY

Their opinions in this regard are presented below in "YES/NO/NO COMMENTS.

61% of the employees view that Indian IT companies are unable to retain its employees

due to most attractive avenues outside. Only 23% viewed that they are able to retain the

employees.

Respondents

Grading

Percentage

Of Respondents

Yes 23%

No 61%

No Comments 16%

TOTAL 100%

23%

61%

16%

Retentivity

Yes

NoNo Comments


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9. HOW TO INCREASE

EMPLOYEES RETENTIVITY IN INDIAN IT INDUSTRY

22% of the respondents have suggested increasing the wages to international levelto increase employees retentively in Indian IT industry. 36% want more foreign

postings, 10% suggest increase profit sharing and 11% suggested more promotions.

21% of the other suggestions included lateral induction from lower the institutes and

better HR management.Respondents'

Suggestions

Percentage Of

Respondents

Increase wages 22%

Increase foreign

postings

36%

Increase profit sharing 10%

More promotions 11%

Others 21%

TOTAL 100%

22%

36%10%

11%

21%

Increase Retentivity

Increase Wages

Increase abroad postings

Increse Profit Sharing

More Promotions

Others


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10. APPLICABILITY OF EXISTING INDIAN LABOUR LAWS

IN INDIAN IT INDUSTRY

The comfortable majority of respondents (89%) strongly agree or agree with the

hypothesis that Indian IT sector requires separate labour management system/

regulations. While only minority of13% has given divergent views.

Respondents'

Observation

Percentage Of

Respondents

Strongly Agree 57 %

Agree 32 %

No Comments 02%

Disagree 07%

Strongly

Disagree

02%

TOTAL 100%

57%32%

2%

7%

2%

Existing law

Strongly Agree

Agree

No Comments

Disagree

Strongly

Disagree


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11. EFFECT OF EXCESSIVE COMPETITION IN INDIAN IT

INDUSTRYWhether excessive competition in Indian IT sector is harming the overall long

term prospects of employees in this sector. 53 percent of the respondents have

replied in Yes to this question. While 35% has a negative viewpoint.

Respondents'

Observation

Percentage Of

Respondents

Yes 53%

No 35%

No Comments 12%

TOTAL 100%

53%35%

12%

Excessive Competition

Yes No No Comments


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12. OVERALL ASSESSMENT OF EMERGING HR TRENDS IN

INDIAN IT INDUSTRY

The overall assessment on five point scales of excellent, very good, good,satisfactory and poor. 65% of the respondents were in positive grading of

very good and good. While 35% gave a assessment of satisfactory and poor

Respondents

Grading

Percentage

Of Respondents

Very Good 42%

Good 23%

Satisfactory 21%

Poor 14%

TOTAL 100%

42%

23%

21%

14%

Overall assessment

Very Good

GoodSatisfactory

Poor


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13. ESSENTIAL TO FURTHUR IMPROVEMENT OF HR IN

INDIAN IT INDUSTRY

The assessment on three point scales of very essential, essential, not much essential

are 63% of the respondents were in positive grading of very essential and 48% feels

it little essential. While 15% gave of not much essential

Respondents

Grading

Percentage

Of Respondents

Very Essential 63%

Essential 32%

Not much

Essential

5%

TOTAL 100%

63%

32%

5%

Improvement in Industry

Very Essental

Essential

Not Much Essential


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1. Hence, it can be concluded that Emerging HR trends of Indian It

industry are quite different from the old economy industry.

2. India is considered one of Super Power in Information Technology

and allied fields.3. Majority of world leaders in IT sector are outsourcing their

requirements from Indian IT Industry and recruiting Indian IT

professionals.

4. Many innovative HR practices has done in IT industry earlier.


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1. From the above analysis I would suggest that managers should give emphasis on

employee welfare, compensation, more HR practices in organization.

2. Managers should give proper feedback to employees and provide learning

guidance

to them for motivation.

3. Government should make specified laws for IT workers.

4. Top managers should punish those who only concentrate on their interests and

not

on the employees working under them.5. Apply proper HRD strategies for IT workers for their career planning.

6. The Indian Government must allow the Industry to meet international competition

and desired environment in respect of Labor Laws and financial rules must be

liberalized for this Indian IT Industry.


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The survey is done in few IT companies of an area due to

unreachability.

Survey conduct most of the time in report preparation because of busy

schedule of employees.Many employees refused to fill the survey form.

Survey is conducted only in convenient areas.

It was not possible to conduct survey in all IT companies of jaipur.


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Kothari, CR." research Methodology Methods and

techniques", Wiley Eastern Limited.

Website of Compucom Software Limited-

www.compucomtech.co.inWebsite of Compucom Institute of Technology-

www.ciitm.org.

Helen Murlis and David Fitt, "Job Evaluation in a Changing

World," _Personnel Management, May 1991, pp. 39-43.


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Hr Management in It Industries