HQ Operations All Hands

Jay HennExecutive Director, HQ Operations

March 1, 2012

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Agenda

Welcome—Jay Henn, Executive Director, HQ Operations Information Technology & Communications—Kelly Carter,

HQ CIO, Director Facilities & Administrative Services—David Redman,

Director Human Resources Management—Leah Hollander, Director Budget Management & Systems Support—

Leigh Anne Giraldi, Director Questions Closing Remarks

Headquarters OperationsJay HennExecutive Director

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Upcoming Events

March 14 St. Patrick’s Day March 28 – 30 Book Fair April 26 Coffee and Donuts

May 16 Trail Mix Social May 11 Spring Golf Tournament

Information Technology & Communications DivisionKelly CarterHQ CIO, Director

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• ACES contract awarded to Hewlett Packard Enterprise Services (HPES)– Assumed full contract responsibility on November 1st

• Computer refresh and software updates are in progress• Replacement strategy is oldest hardware first• Actively working with HQ Offices to re-validate original seat selections that were made in October

2011• 202 of 2279 complete, remaining scheduled at a rate of 150 computers per month

• Xerox Multi Function Device (MFD) replacement with ACES Konica/Minolta devices• The pilot testing of 5 ACES devices is in progress• The production HQ wide deployment will begin on March 5th and be completed by March 24th

• Deployment will include demos as well as formal classroom training for the advanced features and capabilities.

• Cellular and Smartphone (PDA) replacement will begin March 27th– Replacement strategy is to replace the oldest devices first– Customers will be provided the opportunity to select a new device that is in the same service class

as their existing mobile seat.– Replacements are planned at a rate of 100 devices per month

End User Services Update

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Enterprise Service Desk Update NASA Shared Service Center (NSSC) manages a single help desk

for all I3P IT support contracts that began November 1st Headquarters users will continue to call the same number (358-

HELP), Press 1 for computer services End Users can access the Self-help (Tier 0) website to report

incidents/tickets and to order IT Services at https://esd.nasa.gov/

As of November 14, 2011 HQ has generated over 7000 ESD Tickets. For more information about the services and products provided by

the ESD refer to the ITCD website at http://www.hq.nasa.gov/hq/it.html

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Upcoming Events• ITCD is in the process of updating material to repeat

ESD Familiarization Training. – Sessions will be rolled out during the month of March– Look for Lunch and Learns, Coffee Talk sessions and More – Multiple sessions of 1-1.5 hours for end users and ITPOCs– Hands-on demonstrations will be provided at each session

Additional information will be provided as it becomes available

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ITCD Points of Contact• I3P Center Integration Lead

– Elaine Bowman: elaine.bowman@nasa.gov• End User Services Subject Matter Expert (SME)

– Joe Lanasa: joseph.m.lanasa@nasa.gov• Enterprise Service Desk SME

– Tuesday Dodson: tuesday.c.dodson@nasa.gov• Communications SME

– Mary Shouse: mary.shouse@nasa.gov

Please visit our website for more information: http://itcd.hq.nasa.gov/ACES_transition.html

HQ Facilities & Administrative Services DivisionDavid RedmanDirector

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Building Update• Construction Drawings for 9th floor permitted by D.C.• Construction Drawings for 8th and 6th floor submitted to D.C. permit

office• Drawing schedule for 7th and 4th floors

• Program requirements to Piedmont- March 5, 2012• Final Space Plans- April 2, 2012• Design Intent Drawings submitted to NASA for review April 30, 2012• Construction Drawings submitted to NASA fro review June 19, 2012

• Biweekly meetings with Piedmont, their contractor team, GSA, and NASA HQ continue• Review schedule and deliverables• Ensure code compliance

• Web Site: http://fasd.hq.nasa.gov/bldg_renovate.html

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Schedule• Open house of FASD Space-May 11, 2011 • Renovate external Swing Space-Jul 2011• Move to Swing Space-Oct 2011 - March 9 2012• Renovate 5th floor-Dec 2011 TBD• Move 9th floor to 5th floor-Feb 2012 - March 9, 2012• Return 9th floor to 9th floor-May 2012 July 13, 2012• Complete renovation-Apr 2015

Human Resources Management DivisionLeah HollanderDirector

Human Resources Management Division

- Buyout Update - Mentoring Program

Budget Management & System Support DivisionLeigh Anne GiraldiDirector

Budget Management & Systems Support

Budget Updates & Key Dates

Travel & Administrative Savings Initiative

BMSS Restructuring

Budget Management & Systems Support

Budget Updates & Key Dates 2012 in full swing

2 year funding for CAS Phasing Plans due 3/9/12

PPBE 14 preparation underway MSD PRG issued 3/2 ?? AM KO Meeting 3/6/12 HQ Ops Briefings 3/26 week MSD Briefings 4/16 week

Travel & Administrative Savings

Agencies required to cut spending on travel, and administrative services based on an executive order signed by the President – part of the administration’s

Campaign to Cut Waste.

Quarterly Reporting to OCFO / Monthly Reporting to MSD Travel control – not to exceed 13.2M Admin Savings

� HQ Admin Services reduction target -- 9.3M� May reinvest funds but not in these specific 4 categories

� Administrative services include commitment items: 2400 (Printing), 2510 (Advisory and Assistant Services), 2520 (Other Services), 2600 (Supplies and Materials)

� Must report where funds were redirected� SWAG

BMSS Restructuring

Enhance & improve services to customers

Align with customer organizations

Find efficiencies

Simplify and improve processes

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Service Awards

Michael Breson – 5 years

Rose Palompo – 15 years

John Brett – 30 years

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Questions and Answers