HP_CV_EVA_Install_Guide.pdf

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HP StorageWorks Command View EVAinstallation guide

Part number: T5494-96001Seventh edition: February 2008


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Legal and notice information

Copyright 2005-2008 Hewlett-Packard Development Company, L.P.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensedto the U.S. Government under vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forthin the express warranty statements accompanying such products and services. Nothing herein should be construed as constitutingan additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

Java is a US trademark of Sun Microsystems, Inc.

Linux is a U.S. registered trademark of Linus Torvalds.

UNIX is a registered trademark of The Open Group.

Itanium is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.


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Contents

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . 7Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Document conventions and symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8HP technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Subscription service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9HP websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Documentation feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Product feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1 Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Software suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11SMI-S EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Management server types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Configuring browser settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Internet Explorer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Mozilla browser settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Refreshing the browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Management server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Ensuring successful authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Changing ports for SMI-S EVA installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Setting a different port for SMI-S EVA CIMOM . . . . . . . . . . . . . . . . . . . . . . . 17Changing the port for applications running on ports 5988 and 5989 . . . . . . . . . . . . . 18

2 HP Command View EVA software suite . . . . . . . . . . . . . . . 19Typical installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Custom installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Creating users on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21HP Command View EVA license key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Obtaining a license key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Installing a license key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Installing a license key from a server using Import Licenses . . . . . . . . . . . . . . . . . . 23

Verifying the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Removing the software suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Removing individual components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3 HP Command View EVAPerf . . . . . . . . . . . . . . . . . . . 25

4 HP Storage System Scripting Utility . . . . . . . . . . . . . . . . . 27Installing the utility on a host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Verifying the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

5 HP StorageWorks SMI-S EVA . . . . . . . . . . . . . . . . . . . 29Configuring SMI-S EVA after installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Managing users in SMI-S EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

HP StorageWorks Command View EVA installation guide 3


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CIM client connection to the SMI-S EVA server . . . . . . . . . . . . . . . . . . . . . . . . . 30Removing HP StorageWorks SMI-S CIMOM does not remove CIMOM-related folders . . . . . . . . 30Configuring CIM indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Lifecycle indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Alert indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Other configuration and usage information . . . . . . . . . . . . . . . . . . . . . . . . . . 32Configuring CIMOM logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Configuring Provider logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Installer log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Ensuring successful restart of CIMOM . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Other CIMOM server configurable properties . . . . . . . . . . . . . . . . . . . . . 34Other EVA provider configurable properties . . . . . . . . . . . . . . . . . . . . . . 35

Restart of the CIMOM service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Configuring the CIMOM port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 37HP Command View EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power failure during installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Power failure during removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Failed connection warning for uncabled controller host ports . . . . . . . . . . . . . . . . . 37Removing the Certificate error prompt in Internet Explorer . . . . . . . . . . . . . . . . . . 37

SMI-S EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38SMI-S EVA was not installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

SMI-S EVA service does not start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38SMI-S EVA fails to retrieve data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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Tables

1 ..Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 ..Internet Explorer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3 ..Mozilla browser settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4 ..CD Executables Directory Structure . . . . . . . . . . . . . . . . . . . . . . . . 275 ..Configurable properties in LifeCycleIndication.cfg . . . . . . . . . . . . . . . . . . 31

6 ..Configurable properties in Indication.cfg . . . . . . . . . . . . . . . . . . . . . 31

7 ..LogLevel Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

8 ..CIMOM server configurable properties . . . . . . . . . . . . . . . . . . . . . . 34

9 ..EVA Provider configurable properties . . . . . . . . . . . . . . . . . . . . . . . 35



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6


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About this guide

This guide describes procedures for installing and removing the following software:

HP StorageWorks Command View EVA

HP StorageWorks Command View EVAPerf HP StorageWorks Storage System Scripting Utility (SSSU)

Storage Management Initiative Specification for Enterprise Virtual Array (SMI-S EVA)

Intended audienceThis guide is intended for personnel who install software in storage area networks (SANs) that include HPStorageWorks Enterprise Virtual Arrays (EVAs). Readers should be familiar with:

SANs

Operating systems, including Windows

HP StorageWorks EVAs

Related documentationThe following documents are referenced in this guide:

HP StorageWorks Enterprise Virtual Array compatibility reference

HP StorageWorks Command View EVA user guide

HP StorageWorks Enterprise Virtual Array license key installation instructions

HP StorageWorks Command View EVA release notes

HP StorageWorks Command View EVA online help (accessible from the HP Command View EVAuser interface)

HP StorageWorks EVA iSCSI connectivity quick start instructions

HP StorageWorks EVA iSCSI connectivity user guideYou can find these documents on the Manuals page of the HP Business Support Center website:

http://www.hp.com/support/manuals

In the Storage section, click Storage software, and then select your product.

http://www.hp.com/support/manualshttp://www.hp.com/support/manualshttp://www.hp.com/support/manualshttp://www.hp.com/support/manualshttp://www.hp.com/support/manualshttp://www.hp.com/support/manualshttp://www.hp.com/support/manualshttp://www.hp.com/support/manualshttp://www.hp.com/support/manualshttp://www.hp.com/support/manualshttp://www.hp.com/support/manualshttp://www.hp.com/support/manualshttp://www.hp.com/support/manuals


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Document conventions and symbolsTable 1 Document conventions

Convention Element

Blue text: Table 1 Active cross-reference links, email addresses, and documentheadings.

Blue, underlined text: http://www.hp.com website addresses

Bold text Keys the user presses

Text the user enters in a GUI element, such as a text box

GUI elements the user clicks or selects, such as menu and listitems, buttons, tabs, or check boxes

Italic text Text emphasis

Monospace text File and directory names

System output

Code

Commands, their arguments, and argument values

Monospace, i t al i c text Code variables

Command variables

Monospace, bol d text Emphasized monospace text

CAUTION:

Indicates that not following directions could cause damage to equipment or data.

IMPORTANT:Provides clarifying information or specific instructions.

NOTE:Provides additional information.

TIP:Provides helpful hints and shortcuts.

HP technical supportTelephone numbers for worldwide technical support are listed on the HP support website:http://www.hp.com/support/.

Collect the following information before calling:

Technical support registration number (if applicable)

Product serial numbers

Product model names and numbers

Error messages

8 About this guide
http://www.hp.com/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/support/http://www.hp.com/


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Operating system type and revision level

Detailed questions

For continuous quality improvement, calls may be recorded or monitored.

Subscription serviceHP recommends that you register your product at the Subscriber's Choice for Business websitehttp://www.hp.com/go/e-updates.

After registering, you will receive email notification of product enhancements, new driver versions,firmware updates, and other product resources.

HP websitesFor additional information, see the following HP websites:

http://www.hp.com

http://www.hp.com/go/storage

http://www.hp.com/service_locator

http://www.docs.hp.com

Documentation feedbackHP welcomes your feedback.

To make comments and suggestions about product documentation, please send a message [email protected]. All submissions become the property of HP.

Product feedbackTo make comments and suggestions about HP Command View EVA, please send a message [email protected].

http://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updateshttp://www.hp.com/http://www.hp.com/go/storagehttp://www.hp.com/service_locatorhttp://www.docs.hp.com/http://www.docs.hp.com/http://www.docs.hp.com/http://www.docs.hp.com/http://www.docs.hp.com/http://www.docs.hp.com/http://www.docs.hp.com/http://www.hp.com/service_locatorhttp://www.hp.com/service_locatorhttp://www.hp.com/service_locatorhttp://www.hp.com/service_locatorhttp://www.hp.com/service_locatorhttp://www.hp.com/service_locatorhttp://www.hp.com/service_locatorhttp://www.hp.com/service_locatorhttp://www.hp.com/service_locatorhttp://www.hp.com/go/storagehttp://www.hp.com/go/storagehttp://www.hp.com/go/storagehttp://www.hp.com/go/storagehttp://www.hp.com/go/storagehttp://www.hp.com/go/storagehttp://www.hp.com/go/storagehttp://www.hp.com/go/storagehttp://www.hp.com/go/storagehttp://www.hp.com/go/storagehttp://www.hp.com/go/storagehttp://www.hp.com/go/storagehttp://www.hp.com/http://www.hp.com/http://www.hp.com/http://www.hp.com/http://www.hp.com/http://www.hp.com/http://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updateshttp://www.hp.com/go/e-updates


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10 About this guide


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1 Preparation

This chapter describes prerequisites for installing the HP Command View EVA software suite, managementserver types, and procedures for configuring browser settings. For descriptions of the software suitecomponents and details about the kit contents, see HP StorageWorks Command View EVA kit contents.

PrerequisitesThis section describes prerequisites for installing the software suite. You will need the following documents:

HP StorageWorks Command View EVA release notes

HP StorageWorks Enterprise Virtual Array compatibility reference

Software suiteBefore you install the software suite:

Read HP StorageWorks Command View EVA release notes for any installation or post-installation

requirements specifi

c to this release. Ensure that your environment includes:

One or more EVAs

NOTE:If your environment includes iSCSI devices, see HP StorageWorks EVA iSCSI connectivity quickstart instructions for Windows for installation instructions, and HP StorageWorks EVA iSCSIconnectivity user guide for configuration information.

A management server running a supported version of Microsoft Windows (see HPStorageWorks Enterprise Virtual Array compatibility reference)

Configure the browser settings for any server that will be used to access the HP Command View

EVA user interface. For more information, see Configuring browser settings on page 12.

SMI-S EVABefore you install SMI-S EVA:

Install WEBES. WEBES is necessary to receive alert indications. To download WEBES, goto the following website http://h18023.www1.hp.com/support/svctools/webes/ and followthe instructions.

See HP StorageWorks Enterprise Virtual Array compatibility reference for the supported version.

Check if ports 5988 and 5989 are already in use before installing SMI-S CIMOM. SeeChanging ports for SMI-S EVA installation, page 17, for more information.

Ensure that you are logged in to the management server as a local user with local administrative

privileges (the user must be a member of the local Administrators group). Install SLP. SLP enables you to receive information about applications that are registered with it.

For example, when CIMOM is registered with SLP, you can receive information about CIMOM,such as the CIMOM URL and attributes.

http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/http://h18023.www1.hp.com/support/svctools/webes/


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LicensingA temporary, instant-on license key is included in HP Command View EVA so that you can immediatelystart using all of the features. This instant-on license will expire 60 days from the first time it is activated.You must obtain a permanent license key to continue using all of the HP Command View features onor before the 60 day expiration of the instant-on license. See HP Command View EVA license key foradditional information on how to obtain a permanent license key.

Available license keys include:

HP Command View EVA General license key required to manage drives and disk groups HP Business Copy EVA license key activates snapshot, snapclone, and mirrorclone features.

HP Continuous Access EVA license key activates the data replication feature

HP Command View EVA upgrade license required for any of the following:

Upgrading to a later version of HP Command View EVA

Adding licensed capacity

Upgrading to a different array type

Management server typesYou can install the software on the following servers:

HP OpenView Storage Management Appliance (SMA)A centralized, dedicated monitoring andmanagement hardware-software solution for the SAN

General-purpose serverA server other than the HP OpenView Storage Management Appliancethat runs customer applications, such as file and print services

Dedicated management serverA Windows host that is intended solely for HP storage software,such as HP OpenView Storage Node Manager, HP OpenView Storage Area Manager add-onsoftware modules, or HP StorageWorks EVA array-integrated software

HP ProLiant storage serverA server similar to the general-purpose server, used to manage EVAsin the SAN as well as traditional NAS-based applications

For hardware and software specifications, see HP StorageWorks EVA compatibility reference.

Configuring browser settingsHP Command View EVA requires certain browser settings. This section describes the recommendedbrowser settings for Internet Explorer and Mozilla. Configure the browser as described in this section;otherwise, the HP Command View EVA user interface will not work properly.

Internet Explorer settingsHP recommends that you configure the management server with the security settings appropriate foryour environment, and browse to the management server from a client machine using Internet Explorersettings appropriate for HP Command View EVA.

In Windows environments, you may not be able to achieve the proper Internet Explorer settings on amanagement server with Microsoft's IE Enhanced Security Configuration (IEESC) or other policy-enforced

preconfigured settings. If you are browsing from an IEESC-configured management server, you mustremove IEESC and manually configure Internet Explorer with the required HP Command View EVAbrowser settings.

Table 2 describes the browser settings for Internet Explorer. The settings are not all-inclusive; only thosesettings that apply to HP Command View EVA are listed. If a setting appears in bold, you must con figurethe setting as described.

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Table 2 Internet Explorer settings

Menu option Setting Value

View Text Size Medium

This setting may affect the screen resolutionsetting. If it distorts HP Command View EVApage layouts, select a text size that enablestext to fit in tables in the content pane.

Tools > Internet Options > General

Check for newer versions of storedpages

AutomaticallyFor a homogeneous EVAenvironment (EVA arrays only)

NeverFor a heterogeneous EVAenvironment (EVA and HSG80 arrays)

Temporary InternetFiles > Settings

Amount of disk space to use 10 MB (minimum)

Use Windows colors SelectedColors

Use hover color Selected

Fonts Language script Latin-based

Tools > Internet Options > Security > Local Intranet > Custom Level

Automatic prompting for file downloads Enable

File download Enable

Downloads

Font download Enable

Java VM Java permissions Low safety

Access data sources across domains Prompt

Allow META REFRESH Enable

Allow scripting of Internet Explorer webbrowser controls

Enable

Allow script-initiated windows withoutsize or position constraints

Enable

Allow web pages to use restrictedprotocols for active content Prompt

Display mixed content Enable

Open files based on content, not fileextension

Enable

Software channel permissions Low safety

Submit nonencrypted form data Enable

Use pop-up blocker Disable

Userdata persistence Disable

Miscellaneous

websites in less privileged web content

zone can navigate into this zone

Enable

Active scripting EnableScripting

Scripting of Java applets Enable

Userauthentication

Logon Automatic logon only in Intranet zone

Tools > Internet Options > Privacy



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Menu option Setting Value

Accept All Cookies Bar at the very bottom of the scaleSettings

Pop-up Blocker Not selected

Tools > Internet Options > Connections

Local AreaNetwork (LAN)Settings

Configure to enable browsing to themanagement server on which HPCommand View EVA is installed

Settings will vary based on your localnetwork configuration

Tools > Internet Options > Advanced

Disable script debugging (InternetExplorer)

Selected

Disable script debugging (Other) Selected

Display a notification about everyscript error

Not selected

Enable third-party browser extensions(requires restart)

Selected

Enable visual styles on buttons andcontrols in web pages

Selected

Reuse windows for launching shortcuts Not selected

Browsing

Show friendly HTTP error messages Selected

Enable Automatic Image Resizing Selected

Play animations in web pages Selected

Show pictures Selected

Multimedia

Smart image dithering Selected

Check for server certificate revocation Not selected

Check for signatures on downloadedprograms

Selected

Do not save encrypted pages to disk Not selected

Use SSL 2.0 Selected

Use SSL 3.0 Selected

Warn about invalid site certificates Selected

Warn if changing between secure andnot secure mode

Selected

Security

Warn if forms submittal beingredirected

Selected

VM JIT compiler for virtual machineenabled (requires restart)

Selected

Mozilla browser settingsTable 3 describes the browser settings for Mozilla. The settings are not all-inclusive; only those settingsthat apply to HP Command View EVA are listed. If a setting appears in bold, you must configure thesetting as described.

The recommended settings normally enable the browser to display HP Command View EVA fonts andpage layouts correctly. Many UNIX environments, however, do not handle fonts and page layouts

14 Preparation


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consistently, so you may want to make adjustments to obtain the most readable HP Command View EVApage layouts. For example, setting your browser for large fonts may cause the HP Command View EVAproperty tables to appear crowded and unreadable. If this occurs, reduce the font size for your browser.

NOTE:Tooltips are not available in Mozilla.

Table 3 Mozilla browser settings

Edit > Preferences > Appearance

Fonts Allow documents to use other fonts Selected

Color When a web page specifies its owncolors and background, alwaysuse the colors and backgroundspecified by the web page

Selected

Edit > Preferences > Privacy & Security

Cookie Acceptance Policy Allow all cookiesCookies

Cookie Lifetime Policy Accept cookies normally

Image Acceptance Policy Accept all imagesImages

Animated images should loop As many times as the image specifies

Pop-Up Windows Block unrequested pop-up windows Not selected

Forms > FormsManager

Save form data from web pageswhen completing forms

Selected

Passwords >Encrypting versusObscuring

Use encryption when storingsensitive data

Not selected

Enable SSL version 2 SelectedSSL > SSL ProtocolVersions

Enable SSL version 3 Selected

SSL > SSL Warnings All options Not selected

Validation > OCSP Set Mozilla to use OCSP as follows Do not use OCSP for certificate validation

Edit > Preferences > Advanced

Features that helpinterpret web pages

Java Selected

Enable Javascript for Navigator SelectedScripts & Plug-Ins

Allow scripts to Select all options

Cache 10 MBCache > Set cacheoptions

Compare the page in cache to thepage on the network

When the page is out of dateFor ahomogeneous EVA environment (EVA arrays

only)NeverFor a heterogeneous EVAenvironment (EVA and HSG80 arrays)

Link Pre-Fetching Prefetch web pages when idle, sothat links in web pages designedfor prefetching can load faster

Not selected



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Configure Proxies toAccess the Internet

Configure to enable browsing tothe management server on whichHP Command View EVA is installed

Settings will vary based on your localnetwork configuration

HTTP 1.0 SelectedHTTP Networking >Direct ConnectionOptions Keep alive Selected

HTTP 1.0 SelectedHTTP Networking> Proxy ConnectionOptions Keep alive Selected

Refreshing the browserAfter you upgrade HP Command View EVA, refresh the browser:

In Internet Explorer, press Ctrl+F5.

In Mozilla, press Shift and click Reload simultaneously.

Setting credentials

The existence of groups and users during software installation ensures: Authentication of users by login to the underlying operating system

Assignment of predefined privileges to users

NOTE:In this section, unless a specific reference is made to the HP Storage Users group, userrefers to allpeople who can access HP Command View EVA.

Management serverGroups are created automatically during the installation process. Alternatively, you can create them

manually before initiating the software installation. The manual process for creating groups applies onlyif the management server is part of a domain or domain controller. This section describes the manualprocedure.

To create groups and users on the management server:

1. Use the Windows operating system feature to create the following groups:

HP Storage Admins

HP Storage Users

IMPORTANT:To ensure successful authorization of groups, you must create the group names exactly as described inthis step. See your Windows documentation for instructions on creating users.

These groups are created only for local authentication. If the management server is part of a domainor domain controller, these group names can be modified during installation. The administratorshould create them manually.

These groups have predefined privileges assigned to them. Anyone in the HP Storage Admins groupcan view and perform all tasks. Anyone in the HP Storage Users group can only view information.

16 Preparation


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2. Create the users that you will assign to these groups. Enter a name and password for the user andselect a group for the user.

NOTE:Ensure that the User must change pass wor d at next l ogon option is notselected when creating users.

Ensuring successful authorizationWindows accounts used for authentication must have the Access t he comput er f r om t henet wor k permission enabled. By default, this permission is granted to Everyone, but some systemshave a more restrictive setting. With these systems, Everyone is removed and permission is enabled forapplication-specific groups. In this case, you cannot authenticate with valid credentials.

To ensure successful authentication:

1. Access the Local Security Policy feature on the Windows operating system.

The Local Security Settings window opens.

2. Select Security Settings > Local Policies > User Rights Assignment.

3. Double-click the Access this computer from the network policy in the right content pane.

4. Click Add User or Group.5. Add the users you have created to this permission. See your operating system documentation for

further instructions.

Changing ports for SMI-S EVA installationIf ports 5988 and 5989 are not available, do one of the following:

Set a different port for SMI-S EVA CIMOM

Change the port for applications running on ports 5988 and 5989

Setting a different port for SMI-S EVA CIMOMTo set a different port for SMI-S EVA CIMOM:

1. Install SMI-S EVA if not installed.

It will occupy port 5988 or 5989.

2. Stop the HP StorageWorks CIM Object Manager service from the Services window.

3. Change the ports on which SMI-S EVA must run by changing the parameters cxws. ht t p. por t andcxws. ht t ps. por t in the cxws. pr oper t i es file. This file is located in the following directory:

: \ Pr ogr am Fi l es \ Hewl et t - Packar d\ SMI - S\ CXWSCi mom\ conf i g

NOTE:To find the available ports on the local system, run the net st at a command in a

command window.

4. Start the HP StorageWorks CIM Object Manager service.

SMI-S EVA will run on the ports you have configured.



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Changing the port for applications running on ports 5988 and 5989To change the port for applications running on ports 5988 and 5989:

1. Stop the applications.

2. Change the port number for each application to another available port.

3. Restart the applications.

4. Install SMI-S EVA.

It will now occupy ports 5988 and 5989.

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2 HP Command View EVA softwaresuite

This chapter describes how to use the HP Command View EVA software suite to install and remove theHP Command View EVA software suite. The procedures describe using the software CD to perform theinstallation. You can also install and remove the software using Add/Remove Programs.

The HP Command View EVA software suite installs all of the following software:

HP Command View EVA

HP Command View EVAPerf

HP Storage System Scripting Utility

HP StorageWorks SMI-S EVA (including CIMOM)

Typical installationUse the typical installation to install all software components.

NOTE:If you are installing SMI-S EVA, ensure that you have met the prerequisites listed inSMI-S EVA on page 11.

1. Insert the software CD into the drive.

2. Double-click HP St or ageWor ks Command Vi ew EVA Sof t war e Sui t e. exe to start theinstallation.

The InstallAnywhere StorageWorks Command View EVA window opens.

3. Select the preferred language from the drop-down menu (English or Japanese).

NOTE:On an English Windows system, the drop-down menu contains only English; on a Japanese Windowssystem, the drop-down menu contains both English and Japanese.

Click OK.

The Introduction window opens.

4. Click Next.

The CV EVA License Agreement window opens.

5. Read and accept the terms of the license agreement.

6. Click Next.

The Choose Install Set window opens.

Command View Enterprise Virtual Array Performance Monitor and SMI-S CIMOM are selectedby default.

7. Click Next.

The Select Security Groups Configuration window opens.



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8. Click Next.

The installation summary window opens.

9. Verify the pre-installation summary. Click Install.

NOTE:The value for Required Disk Space shown in the Pre-Install Summary Dialog represents the size of filesthe installer will load; the size displayed in Add/Remove Programs is determined by Windows.

10. The installation summary window opens. Click Finish.

All the software components are installed to : \ Pr ogr amFi l es\ Hewl et t - Packar d.

On an SMA, the components are installed to : \ Pr ogr amFi l es\ Compaq\ Sanwor ks \ El ement Manager f or St or ageWor ks HSV.

Custom installationUse the custom installation to select and install components that you choose.

1. Insert the software CD into the drive.





Click OK.


4. Click Next.

The License Agreement window opens.


Click Next.

The Choose Install Set window opens.

6. Click Next to continue.

7. Select the install folder.

For HP Command View EVA and HP Command View EVAPerf, the user can customize the installlocation on a general-purpose server.

8. Click Next.

9. Configure security groups (see Setting credentials, page 16).

Click Next.

10. Verify the installation summary. Click Install.

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NOTE:The value for Required Disk Space shown in the Pre-Install Summary Dialog represents the size of filesthe installer will load; the size displayed in Add/Remove Programs is determined by Windows.

The installation summary window opens.

11. Click Finish.

NOTE:Depending on the options installed, the system may require a reboot after you finishthe installation on a general-purpose server. HP strongly recommends a reboot afterinstallation on an SMA or an XP servers. If it does require a reboot, the Finish dialog boxdisplays a message indicating that a reboot is necessary.

Creating users on WindowsAfter installing HP Command View EVA, a Windows user with administrator privileges must createaccounts for other Windows users and assign them to one of the following groups:

HP Storage AdminsMembers have view and manage capabilities for HP Command View EVA

and SMI-S EVA. HP Storage UsersMembers have view capability only for HP Command View EVA and SMI-S EVA.

These groups are created when you install HP Command View EVA. See your Windows userdocumentation for more information on Windows user groups.

HP Command View EVA license keyOnce installation is complete, you must have access to a license key to use all the features in HPCommand View EVA. The License Entitlement Certificate for the product provides instructions on how toobtain a license key. A temporary, instant-on license key is available within HP Command View EVA sothat you can immediately start using all of its features. The instant-on key is valid for all arrays managedby a Command View server, and it enables all features (HP Command View EVA, HP Business Copy,

and HP Continuous Access) with unlimited capacity for 60 days from first use. Upon expiration of theinstant-on license key, the features are disabled. You must obtain a permanent license key to continue touse the features. See Obtaining a license key, for instructions on how to obtain a permanent license key.

When a permanent license is installed, it immediately takes effect for the array. The supported capacityfor the array is determined by the specific license that is installed. If you remove the permanent licenseduring the instant-on license validity period, the instant-on characteristics (all features and unlimitedcapacity) are reinstated for the remainder of the 60day evaluation period. Model-upgrade andextended evaluation licenses are also available.

License keys are available in increments of 1 terabyte (TB), and can be generated for a size that issufficient to cover the raw capacity managed by the array. You can enter the license key before or afterinitializing the array. License keys are -locked to an array and are not transferable.

Obtaining a license keyTo obtain a license key, choose one of the following options:

Obtain a license key from HP Webware online.

Fax the Password Request Form that came with your License Entitlement Certificate. (Fax numbers inyour area are shown on the certificate.) When you receive the license key, skip to step 9 below.

Call or e-mail the HP Password Center. (For telephone numbers and e-mail addresses in your area,see the License Entitlement Certificate.) When you receive the license key, skip to step 9 below.



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Complete the following procedure to install a license key (also referred to as a password) from HPWebware for each product purchased.

Installing a license key1. Go to http://webware.hp.com and click Generate New licenses under Welcome.

2. Obtain the HP order number from your License Entitlement Certificate, enter it in Order number,and then click Next.

Based on information obtained from the order, a list of available products appears on the Productselection page.

3. Select the product for which you want a key (your operating environment under Product version),and then click Next.

4. On the Order product(s) detail page, enter the world wide names (WWNs) for the array inWWN for the appropriate products, and then click Next.

To view the WWN in HP Replication Solutions Manager, select Storage Systems > View Properties.To view the WWN in HP Command View EVA, select the General tab.

The WWN format is xxxx-xxxx-xxxx-xxxx (19 alphanumeric characters, including hyphens).

5. Enter your information on the Member sign-in page as follows:

If you registered previously, enter your e-mail address and password in Existing members,and then click Sign-in.

If you did not register previously, enter your e-mail address, create a password, and thenre-enter your password in First time users. Click Sign-in. The Address information pageopens.

6. Complete the requested information if necessary.

7. Take one of the following actions:

If you are the license owner and registered previously, select the I am the license ownercheckbox. The License owner (End-User) information automatically populates.

If you are not the license owner or if you did not register previously, enter your contactinformation under License owner (End-User) information.

The License Certificatewill also be e-mailed to you and the registered owner if you request it.

8. Click Next. The License certificate page opens.

9. To complete the installation, perform one the following: For Replication Solutions Manager, DC-Management, and Oracle licenses, follow steps

10 through 15.

For HP Command View EVA, HP Business Copy EVA, and HP Continuous Access EVAlicenses, follow steps 16 through 21.

To enter licenses using the license import tool in HP Command View EVA, follow the stepsin ???.

10. Save the license key file (. txt or . dat ) by clicking the Save license key/password file for[product number] link at the end of the certificate.

11. Browse to HP Replication Solutions Manager and then select Tools > Configure > Licensing (inthe left pane) > Add (button at lower right).

12. Next to License File, click Browse, and then browse to the location of the . txt or . dat file.

13. In the Select a registered product drop-down list, select Dynamic Capacity Management, andthen click OK.

14. In the Configuration window, click OK.

15. To verify that the license has been added:

a. Perform a global refresh by clicking the refresh icon under Tools and then click Close in theGlobal Refresh Monitor window.

b. Select Storage Systems and then select the correct array.

http://webware.hp.com/http://webware.hp.com/http://webware.hp.com/http://webware.hp.com/http://webware.hp.com/http://webware.hp.com/http://webware.hp.com/


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c. Select Actions > View Properties > Licenses to view the license.

This completes the procedure for installing Replication Solutions Manager, DC-Management, andOracle licenses.

16. Copy the license key as instructed in the License Certificate.

17. Launch HP Command View EVA and select the appropriate array under Storage Systems.

18. Click the Licensing tab on the Storage System Properties page.

19. Click Install Licenses.

20. Paste the license key in the form provided. For multiple licenses, put each license key ona separate line.

21. Click Install Licenses.

This completes the procedure for installing HP Command View EVA, HP Business Copy EVA, andHP Continuous Access EVA licenses.

Installing a license key from a server using Import Licenses1. Save the license key file (. txt or . dat ) by clicking the Save license key/password file for [product

number] link at the end of the certificate.

2. On the HP Command View EVA main page, click Server Options (upper-right, white letteringin the blue banner).

3. On the Management Server Options page, click Import/Export Licenses.

4. Browse to the location of the saved license file.5. On the Import/Export Licenses page, click Import Licenses.

This completes the procedure for entering licenses using the license import tool in HP Command ViewEVA.

Verifying the installationTo verify that the software was installed successfully:

1. Ensure that:

The software icons for HP Command View EVA , and HP Storage System Scripting Utility

appear on the desktop. An icon for HP Command View EVAPerf appears if selected forinstallation. HP Command View EVA and Storage System Scripting Utility are always installedand uninstalled together. HP Command View EVAPerf is optional when installing HP CommandView EVA.

If you installed the software suite on an SMA, the HP Command View EVA icon does not appearon the desktop.

The software is available from the Start menu (for example, Start > Programs > HP CommandView EVA).

If you installed the software suite on an SMA, the software is not available from the Start menu.

2. Start the software. See HP StorageWorks Command View EVA user guide for more information.

3. Verify the display of storage system resources in the interface. In the Navigation pane, clickHardware and verify the following:

New, uninitialized arrays appear as uninitialized storage systems.

Previously initialized arrays appear with their previous names and correct status. (Select eachstorage array to view the Properties page.)

Previous disk groups, hosts, virtual disks, and other resources appear in the Navigation pane.

If information is not displayed properly, see Configuring browser settings on page 12.



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Removing the software suiteUse Add/Remove Programs to remove the complete software suite.

CAUTION:Before removing HP Command View EVAPerf, move all performance data files you must keep from theapplication directory to a temporary directory. Otherwise, you will lose your performance data.

1. To remove the complete software suite, select HP StorageWorks Command View EVA softwaresuite in Add/Remove Programs. Click Remove.

The InstallAnywhere window opens, indicating that it will remove the selected software.

2. Click Next.

The Uninstall Options window opens.

3. Select Complete Uninstall, which removes all installed components from the server.

Click Uninstall.

When removal is complete, the summary information window opens.

4. Click Finish.

Removing individual components1. To remove individual components, select HP StorageWorks Command View EVA software suite in

Add/Remove Programs. Click Remove.

The InstallAnywhere window opens.

2. Click Next.

3. The Uninstall options window opens.

Select Uninstall Specific Features.

4. Select the components to be removed and click Uninstall.

When removal is complete, the summary information window opens.5. Click Finish.



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3 HP Command View EVAPerf

If you select Custom Installation, you can install HP Command View EVAPerf without HP CommandView EVA.

To install HP Command View EVAPerf only:1. Insert the software CD into the drive.





Click OK.


4. Click Next.

The License Agreement window opens.


6. Click Next.

7. Select the Enterprise Virtual Array Performance Monitor and click Next.

8. Select the install folder. For HP Command View EVAPerf, the user can customize the install locationon a general-purpose server.

Click Next.The Security Groups Configuration window opens. Click Next.

9. The Pre-Installation Summary window opens. Click Install.

The installation proceeds automatically.

10. the Install Complete window opens.

Click Done to exit.

11. to verify that the software was installed successfully, check that the software icon for HP Command

View EVAPerf appears.



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26 HP Command View EVAPerf


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4 HP Storage System ScriptingUtility

When you use the HP Command View EVA software suite, HP Storage System Scripting Utility isinstalled automatically with HP Command View EVA on the management server. You can also install theutility on a host with network access to HP Command View EVA. This chapter describes the procedureto install the utility on a host.

Installing the utility on a hostTo install the utility on a host:

1. Insert the HP Storage System Scripting Utility CD into the drive on the host.

2. Select the file for the applicable operating system:

Table 4 CD Executables Directory Structure

Directory Subdirectory Executable file nameSSSU_VMS_ ALPHA. EXEVMS

SSSU_ VMS_ I A64. EXE

ss su_hpux_i a64hp_ux

sss u_hpux_par i s c

t r u64 sssu_ t r u64

i bm_ ai x sssu_ ai x

sssu_l i nux_x86

sss u_l i nux_i a64

sss u_l i nux_amd32

l i nux

sss u_l i nux_amd64

ss su_wi n_x86. exe

ss su_ wi n_ i a64. exe

wi ndows

sssu_wi n_ amd64. exe

net war e sss unl m. nl m

SSSU

sun_ os sssu_ sunos

evai nf o_HPUX_ 11_11_PARI SC

evai nf o_HPUX_ 11_23_I A64


evai nf o_HPUX_ 11_31_I A64

EVAI nf o hp_ux




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NOTE:Use the following command to mount the CD on an HP OpenVMS host:

$ mount / medi a_ f or mat =cdr om/ undef i ned_FAT=f i xed: none: 8192/over =i d HOSTNAME$DQA0:

For example,

$ MOUNT/ MEDI A_ FORMAT=CDROM/ UNDEFI NED_FAT=f i xed: none: 8192/over =i d I A641$DQA0:

3. Follow the instructions online to complete the installation.

Verifying the installationTo verify that the software was installed correctly, ensure that the software icon appears on the desktop.

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5 HP StorageWorks SMI-S EVA

This chapter describes how to configure SMI-S EVA after installation.

Configuring SMI-S EVA after installationBy default the - Xmx value in the CxwsCi momSer vi ce. cf g file is set to 1024m, but this may notalways be the correct value.

To modify these parameters to adjust memory usage or other JVM options, follow these steps:

1. Check the default parameters in the CxwsCi momSer vi ce. cf g file. This file, located at

: \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI - S\ CXWSCi mom\ con-f i g\ CxwsCi momSer vi ce. cf g,

contains the Java options that are used by CIMOM in the section JAVA_OPTIONS.

The default parameters in the CxwsCi momSer vi ce. cf g file are:

-Xms128m (Minimum Heap Memory Usage in mb) -Xmx1024m (Maximum Heap Memory Usage in mb)

2. On the command line, enter : \ Pr ogr am Fi l es\ Hewl et t -Packar d\ SMI - S\ CXWSCi mom\ j r e\ bi n\ j ava - Xmx1024m - ver si on. If the Java versionnumber is returned, the default value of 1024m f or - Xmx i s corr ect . If the Java versionnumber is not returned, retry the command with lower values until a value returns the Java version.

3. Add the value that returned the Java version as the - Xmx value in the CxwsCi momSer vi ce. cf gfile located in the : \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI -S\ CXWSCi mom\ directory.

4. HP recommends that you verify the availability of the following files:

: \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI -S\ EVAPr ovi der \ l i b\ hpEVA. j ar

: \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI -

S\ CXWSCi mom\ l i b- nat i ve\ Wi ndowsAut hent i c at or . dl l : \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI -

S\ CXWSCi mom\ l i b- nat i ve\ Wi ndowsEvent Loggi ngUt i l . dl l

: \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI -S\ EVAPr ovi der \ l i b- nat i ve\ I ndi cat i on. dl l

: \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI -S\ CXWSCi mom\ bi n\ ccbgn. cf g

: \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI -S\ CXWSCi mom\ j r e\ bi n\ c cbgn. cf g

CAUTION:HP recommends that you exercise caution in modifying these parameters.

To determine the correct value for - Xmx, complete the following steps immediately after installing thesoftware suite.

Managing users in SMI-S EVABy default all HP Command View EVA users will be SMI-S EVA users. SeeCreating users on Windows on page 21 and Setting credentials on page 16 for more information.



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CIM client connection to the SMI-S EVA serverIf you are using SSL mode, the SSL certificate on the SMI-S EVA server must be made available on theSMI-S EVA client machine to establish a CIM connection with the SMI-S EVA server. This is required onlyif your client application requires a secure connection over SSL and does not use a trust-all certificatemanager.

This certificate is available in cl i ent . pemand is converted as a trust file with the namehpSMI S. t r ust . All certificates mentioned are located in the following directory:

: \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI - S\ CXWSCi mom.

NOTE:The following steps apply only if your client application requires a secure connection over SSL anddoes not use a trust-all certificate manager. By default, HP Storage Essentials and HP Systems InsightManager use a trust-all certificate manager, but can be reconfigured to authenticate each connectionagainst certificates in their truststore.

For Java-based clients:

1. Copy the hpSMI S. t r ust file located at : \ Pr ogr am Fi l es\ Hewl et t -Packar d\ SMI - S\ CXWSCi mom\ to the CIM client machine.

2. On the CIM client machine, specify the following options for connecting to the SMI-S EVA serverusing SSL mode:

j ava - Dj avax. net . ssl . t r ust St or eType=j ks - Dj avax. net . ssl . t r ust -St or e=hpSMI S. t r ust

3. Change the classpath variable to include the directory for the hpSMI S. t r ust file.

The non Java-based clients must use cl i ent . pemto connect to the SMI-S EVA server.

Removing HP StorageWorks SMI-S CIMOM does not removeCIMOM-related folders

You can remove the HP StorageWorks SMI-S CIMOM using the following method:

Select HP StorageWorks Command View EVA software suite and click Remove.This removes the entire HP Command View EVA software suite.

When you remove the CIMOM, files and folders related to CIMOM are not removed. Complete thefollowing steps to remove the related files:

1. Navigate to the : \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI -S\ CXWSCi mom\ conf i g directory.

2. Delete the SMI - S\ CXWSCi mom\ conf i g folder. This deletes all the CIMOM associated files andensures that the CIMOM functions correctly when reinstalled.

3. Reboot the server.

To remove SMI-S EVA, complete the following steps:

1. Select HP StorageWorks Command View EVA software suite in Add/Remove Programs and clickRemove.

The InstallAnywhere window opens.

2. Click Next.

3. Select Uninstall Specific Feature.

The Features window opens.



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4. Select the SMI-S component. Click Uninstall.

When removal is complete, the summary information window opens.

5. Click Finish.

Configuring CIM indications

Lifecycle indicationYou can modify the Li f eCycl eI ndi c at i on. cf g file to configure Lifecycle indicators. Thefile is located in : \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI -S\ EVAPr ovi der \ conf i g. Table 5 lists the Lifecycle configurable properties.

Table 5 Configurable properties in LifeCycleIndication.cfg

Property Name Defaultpropertyvalue

Description

LifeCycleIndication.Enable FALSE Disables the Life Cycle Indication.

To Enable, set the value to TRUE.

LifeCycleIndication.Disable.Vdisk FALSE Enables the Life Cycle Indication for the Vdisk.

To Disable, set the value to TRUE.LifeCycleIndication.Disable.Array FALSE Enables the Life Cycle Indication for the Vdisk.

To Disable, set the value to TRUE.

LifeCycleIndication.Disable.FCportFALSE Enables the Life Cycle Indication for the Vdisk.

To Disable, set the value to TRUE.

LifeCycleIndication.PollingInterval 10 Provider polls periodically to generate the life cycle indication.

This Interval is measured in minutes.

For example, the following line in Li f eCycl eI ndi cat i on. cfg enables LifeCycle indicators forStorage Volumes: Li f eCycl eI ndi cat i on. Di s abl e. Vdi s k=FALSE.

Alert indicationI ndi cat i on. cf g is the configuration file used to configure Alert indicators. This file is located at:

: \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI - S\ EVAPr ovi der \ conf i g.

It contains the following configurable properties:

Table 6 Configurable properties in Indication.cfg

Property Name Default PropertyValue

Description

LogLevel 1 Set to 0 for ERROR level logging; set to 1 for INFO level logging;Set to 2 for DEBUG level logging.

LogFileSize 250 Maximum size of Indication.log file in KB.

SnmpAgtIps This property is used to control the source IP address of the SNMP trap.Use the comma (,) to set more than one IP address.If this property value is blank, SNMP traps are accepted from anyIP address.

WebesTrapType WEBES Trap type configured using desta WEBES command.It could be either 2 or 3. If the value is blank then, bothTrap types are considered.



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For example, the following line in the file I ndi c at i on. cf g produces debug logs:

LogLevel =2.

Other configuration and usage informationThis section contains additional information about configuring and using SMI-S EVA.

Configuring CIMOM loggingCIMOM uses the cxl og4j . pr oper t i es file to configure logging. This file is located in the followingdirectory: .

: \ Pr ogr am Fi l es \ Hewl et t - Packar d\ SMI - S\ CXWSCi mom\ con-f i g\ conf i g\

To configure CIMOM logging, edit the cxl og4j . pr oper t i es file as follows:

1. To set the log level, edit the LogLevel parameter in the line

l og4j . l ogger . com. appi q=, Fi l e

See Table 7 for LogLevel values and descriptions.

2. To set the maximum log file size, edit the MaxSi ze parameter in the linel og4j . appender . Fi l e. MaxFi l eSi ze=MB. The default log file size is 100MB.

3. To set the maximum number of files, edit the parameter NoOf Fi l es , which is in the linel og4j . appender . Fi l e. MaxBackupI ndex=. The default maximum number offiles is 5.

4. Restart the HP StorageWorks CIM Object Manager service.

CAUTION:Do not change any other parameters in the cxl og4j . pr oper t i es file.

The CIMOM files are located in the following directory:

: \ Pr ogr am Fi l es \ Hewl et t - Packar d\ SMI S\ CI MOM\ l ogs\ .

Configuring Provider loggingProvider uses the l og4j . pr oper t i es file to configure logging. This file is located in the followingdirectory:

: \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI - S\ EVAPr ovi der \ con-f i g\ .

To configure Provider logging, edit the l og4j . pr oper t i es file as follows:

1. To set the log level, edit the LogLevel parameter, which is in the line

l og4j . l ogger . com. hp. pr ovi der s. eva=, f i l e.

See Table 7 for LogLevel values and descriptions.

2. To set the maximum file size, edit the parameter MaxSi ze in the line

l og4j . appender . f i l e. MaxFi l eSi ze=KB. The default log file size is 250KB.

3. To set the maximum number of files, edit the parameter NoOf Fi l es, which is in the line

l og4j . appender . Fi l e. MaxBackupI ndex=NoOf Fi l es . The default maximum number offiles is 3.



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4. Restart the HP StorageWorks CIM Object Manager service.

CAUTION:Do not change any other parameters in the l og4j . pr oper t i es file.

The Provider logs are located in the following directory:

\ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI S\ EVAPr ovi der \ l ogs

Table 7 LogLevel Values

Value Description

ALL Logs all logging details. This level is used when the Cimom is started from thecommand line.

DEBUG Logs algorithm details such as iteration

ERROR Logs errors and exceptions.

FATAL Logs very severe error events that may cause the application to abort.

INFO Logs useful data such as Array WWN.

OFF Disables logging. This level is never used.

TRACE1 Logs the methods parameters and values of local variables.

TRACE2 Logs the methods entry and exit information.

WARN Logs potentially harmful situations.

CAUTION:HP strongly recommends that you only enable the CIMOM and Provider logs if requested by HPSupport for troubleshooting.

Installer log files

The following logs are available at C: \ Pr ogr am Fi l es\ Hewl et t - Packar d: HP_StorageWorks_SMI-S_EVA_InstallLog.log

HP_StorageWorks_SMI-S_CIMOM_InstallLog.log

Ensuring successful restart of CIMOMTo verify that the CIMOM service has restarted successfully:

1. Open the cxws. l og file, which is in the following directory: : Pr ogr amFi l es\ Hewl et t - Packar d\ SMI - S\ CXWSCi mom\ l ogs. For example, in thecxl og4j . pr oper t i es file, if log level is set to INFO, then the log file contains the followinginformation:

[071127 17:32:58 main StartCXWS] HTTP service started[071127 17:32:58 main StartCXWS] AliveThread is started and is running

[071127 17:32:58 main StartCXWS] Cimom Service is started

[071127 17:32:58 main StartCXWS] ProviderLoader is started

2. Verify that the timestamps are from the latest restart. If so, then the CIMOM has restarted successfully.



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Other CIMOM server configurable properties

The following properties of the CIMOM serverr can be configured in the file:


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Other EVA provider configurable properties

The following properties of the EVA provider can be configured in the file:


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6 Troubleshooting

This chapter describes known issues and suggested resolutions for troubleshooting the software installationof HP Command View EVA and SMI-S EVA.

HP Command View EVAThis section describes troubleshooting for HP Command View EVA.

Power failure during installationIf a power failure occurs during installation:

1. Use Add/Remove Programs to remove all installed components, including HP Command View EVA,HP Command View EVAPerf, and SMI-S EVA.

2. Start the install process from the beginning.

Power failure during removalIf power failure occurs during removal, use the Add/Remove Programs to remove all the components andthe software suite individually.

Failed connection warning for uncabled controller host portsIf a host port is uncabled, the user interface displays an error. Specifically, the Connection state box onthe Host Ports tab of the Controller Properties page displays Connect i on f ai l ed for an uncabledhost port.

This situation causes a persistent Attention indication in the Navigation pane. To prevent this, pull theGBICs from uncabled ports on the controller. If the system is already initialized, removing the GBICs willgenerate an associated one-time controller event. See HP StorageWorks Command View EVA user guide

for more information about the user interface and events.

Removing the Certificate error prompt in Internet ExplorerWhen launching Internet Explorer, a certificate error prompt displays across the user interface. To stopthis prompt from displaying each time you launch Internet Explorer:

1. Browse to the management server.

You will notice that the URL address box at the top of the page is red, and that a red certificate erroris next to it.

2. Click Continue to this website on the Security page.

3. Click the Certificate Error box.

A window for the certificate opens.4. Click View Certificates.

A Properties pane for the certificate opens.

5. Record the value entered in the Issued By: field. You will need to match it with the Trusted Sitesvalue in the next step.

6. Click Tools > Options > Security and click Trusted Sites.

7. Click the Sites button and enter https://certificatestring in the Add this website to the Zone box.

https://certificatestring/https://certificatestring/https://certificatestring/https://certificatestring/https://certificatestring/https://certificatestring/https://certificatestring/https://certificatestring/https://certificatestring/https://certificatestring/https://certificatestring/


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8. Click Add, and continue to click OKuntil you exit out of the windows and close the Internet Explorer.

9. Reopen Internet Explorer and browse to the management server using https://certificatestring:2372/command_view_eva.

The certificate error prompt should no longer display.

NOTE:To eliminate the certificate error in all clients, you must complete this process on every browser fromwhich you access HP Command View EVA. In addition, you must always browse to the server using the

certificate string form. If you browse to the server's IP address, the certificate error will likely still display.

SMI-S EVA

NOTE:

This section provides troubleshooting information about installing and configuring SMI-S EVA.

SMI-S EVA was not installed

If you aborted the installation or removal of a previous SMI-S EVA version, certainfi

les, registry keys, andservices may be retained and prevent the installation of SMI-S EVA. Before installing SMI-S EVA:

1. Open Add/Remove Programs. Remove HP StorageWorks SMI-S EVA if it is listed.

2. Do one of the following:

If SMI-S EVA 5.0 or later was installed, delete the : \ Pr ogr amFi l es\ Hewl et t - Packar d\ pegasus_ home folder.

If an earlier version of SMI-S EVA was installed, delete the : \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI - S folder.

3. Delete the HP St or ageWor ks SMI - S folder from the Windows registry.

4. Restart the server.

SMI-S EVA service does not startIn the Services window, verify that the HP StorageWorks SMI-S CIM Object Manager service is running.If it is not running, select the service, and then click Start. If, after performing this step, the servicedoes not start, check for port conflicts and reconfigure ports if necessary. For port reconfiguration, seeChanging ports for SMI-S EVA installation, page 17.

SMI-S EVA fails to retrieve dataIf SMI-S EVA fails to retrieve data, determine if:

The array managed by the management server is active or passive. If the array is passive, accessto the array is limited; data is populated only for the enumerate instance of the St orageSyst emcall.

The HP Command View EVA and the HP StorageWorks SMI-S CIM Object Manager servicesare running on the server:

Select Start > Settings > Control Panel > Administrative Tools > Services window.

If either service is not running, select the service and click Start.

The user name and password are correct. If the user name and password do not match theinformation entered when the account was created, a CI M_ ERR_ ACCESS_ DENI ED message

38 Troubleshooting
https://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_evahttps://certificatestring:2372/command_view_eva


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appears. This error can also appear when the CFG file is missing in the CIMOM install path. Seethe Authentication section to correct.

Check if the trust certificate between SMI-S and Command View EVA has been correctly imported:

1. Select Server Optionss in the Command View EVA GUI (top right).

2. Select Other application trust relationships (check box).

If you are performing a new installation, check that you have a trust certificate calledHPEVA_SMIS_Provider.

Otherwise, verify that the certificate locations is as follows:

: \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI -S\ EVAPr ovi der \ conf i g\ HPSMI SSSO. cer t

3. If the certificate is not present, SMI-S and HP Command View EVA cannot communicate, and youmust install the HPSMI SSSO. cer t certificate.

4. To install the certificate, select install Certificate and specify the certificate name and location.You can find the HPSMI SSSO. c er t certificate in the following directory:

: \ Pr ogr am Fi l es\ Hewl et t - Packar d\ SMI -S\ EVAPr ovi der \ conf i g\ .



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40 Troubleshooting


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Glossary

This glossary defines terms that are used in this guide or are related to the software.

array See EVA and management server.

CIMOM Common Information Model Object Manager.

client An intelligent device that requests services from other intelligent devices. In thecontext of HP Command View EVA, a client is a computer that is used to accessthe software remotely using a supported browser.

controllerfirmware

The HP StorageWorks Enterprise Virtual Array controller software that managesall aspects of array operation, including communication with HP CommandView EVA.

data replicationgroup

A logical group of virtual disks that has a remote replication relationship with acorresponding group on another array.

default disk group The disk group that is created when the array is initialized. The minimumnumber of disks the group can contain is eight. The maximum is the numberof installed disks.

disk group A named group of disks selected from all the available disks in an array. Oneor more virtual disks can be created from a disk group.

EVA Enterprise Virtual Array. An HP StorageWorks disk array product that allowspooled disk capacity to be presented to hosts as one or more variably sizedphysical devices. An EVA consists of disks, controllers, cables, power supplies,and controller software. Storage system, virtual array, and storage array areother names for an EVA.

failover An operation that reverses replication direction so that the destination becomesthe source and the source becomes the destination. Failovers can be plannedor unplanned and can occur between DR groups, managed sets, fabrics orpaths, and array controllers.

generalpurposeserver

A server on which HP StorageWorks Enterprise Virtual Array (EVA) managementsoftware is installed, including HP Command View EVA and HP ReplicationSolutions Manager, if used. Other management servers are dedicatedmanagement servers, HP ProLiant Storage Server models, and the StorageManagement Appliance. If there are multiple management servers in a SAN,two active instances of HP Command View EVA are allowed, but each array willonly be managed by one instance. The active management server managesthe array, while the standby management server takes control of the array ifthere is a failure on the active management server. There is only one active

management server at a time for any given management zone in a SAN.

host A computer that runs user applications and uses (or potentially uses) one ormore virtual disks that are created and presented by the array controller.

managementserver

A server on which HP StorageWorks Enterprise Virtual Array (EVA)management software is installed, including HP Command View EVA andHP Replication Solutions Manager, if used. A dedicated management serverruns EVA management software exclusively. Other management servers are



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general-purpose servers, HP ProLiant Storage Server models, and the StorageManagement Appliance. If there are multiple management servers in a SAN,two active instances of HP Command View EVA are allowed, but each array willonly be managed by one instance. The active management server managesthe array, while the standby management server takes control of the array ifthere is a failure on the active management server. There is only one activemanagement server at a time for any given management zone in a SAN.

near-online stor-age

On-site storage of data on media that takes slightly longer to access than onlinestorage on high-speed disk drives.

OM Object Manager.

online storage An allotment of storage space that is available for immediate use, such as aperipheral device that is turned on and connected to a server.

RSM Replication Solutions Manager.

SAN Storage area network. A network of storage devices and the initiators thatstore and retrieve information on those devices, including the communicationinfrastructure.

SLP Service Location Protocol.

snapclone A copy that begins as a fully allocated snapshot and becomes an independentvirtual disk. Applies only to the HP StorageWorks EVA.

snapshot A nearly instantaneous copy of the contents of a virtual disk created withoutinterruption of operations on the source virtual disk. Snapshots are typicallyused for short-term tasks such as backups.

storage area net-work

See SAN.

SMA Storage Management Appliance. A HP hardware-software product designed torun SAN management applications such as HP Command View EVA and HPReplication Solutions Manager.

SSSU Storage System Scripting Utility. An HP StorageWorks command interface usedto configure and control EVAs.

storage array General term for an EVA.

Storage Manage-ment Appliance

See SMA.

storage system An EVA.

Storage SystemScripting Utility

See SSSU.

UUID Unique Universal IDentifier. A unique 128-bit identifier for each component of

an array. UUIDs are internal system values that users cannot modify.

virtual array General term for an EVA.

virtual disk Variable disk capacity that is defined and managed by the array controllerand presentable to hosts as a disk.

WEBES Web Based Enterprise Services.

42 Glossary


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Index

Aaudience, 7

Bbrowser settings, 12

refresh, 16

Cconventions

document, 8

Ddocument

conventions, 8related documentation, 7documentation

HP website, 7providing feedback, 9

Ffeedback, 9

Hhelp

obtaining, 8

HPtechnical support, 8

HP Command View EVAinstalling, 19troubleshooting, 37

Iinstallation

typical, 19

Mmanagement server types, 12

Ppower failure

during installation, 37during removal, 37prerequisites

installation, 11SMI-S EVA, 11software suite, 11

Rrelated documentation, 7removing

software suite, 24

Ssetting credentials, 16SMI-S EVA

troubleshooting, 38software suite

removing, 24Subscriber's Choice, HP, 9

Ttechnical support

HP, 8service locator website, 9

troubleshooting

power failure, 37SMI-S EVA, 38

Wwebsites

HP, 9HP documentation, 7HP Subscriber's Choice for Business, 9
http://-/?-http://-/?-http://-/?-http://-/?-

Documents

HP_CV_EVA_Install_Guide.pdf