HP Storage Management Pack for System Center User Guideh20628.Management Pack is designed to receive alerts and events from the HP Storage portfolio to the HP Storage Management Pack

HP Storage Management Pack for SystemCenter User GuideThis guide provides information about HP Storage Management Pack for System Center.

This guide discusses two topics namely “Installing the HP Storage Management Pack” and “Configuring the HPStorage Management Pack”.

Part Number: T4282-96011Thirteenth edition: November 2011

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HP Storage Management Pack for System Center User Guide.

Contents

1 Understanding Management Pack ........................................................ 9New Features in Version 2.0 ........................................................................................................ 9Selecting an Event Delivery Method .............................................................................................. 9Using Event Flow Model ............................................................................................................ 10

Using WEBES .................................................................................................................... 10Using SNMP ..................................................................................................................... 11Using WMI ....................................................................................................................... 11

2 Installing Management Pack .............................................................. 15System Requirements for Installation ............................................................................................. 15Product support ........................................................................................................................ 15Installation prerequisites for HP Storage Management Pack ............................................................ 16

Installing OpsMgr 2007 ..................................................................................................... 16Installing SNMP ................................................................................................................. 16

SNMP Support Matrix .................................................................................................. 16Pre-installation Setup Activities for SNMP ........................................................................ 17Installing the SNMP software ......................................................................................... 17

Installing WEBES/SEA ........................................................................................................ 18WEBES Support Matrix ................................................................................................. 18Installing WEBES/SEA ................................................................................................. 18Upgrading WEBES/SEA ............................................................................................... 18Uninstalling WEBES/SEA ............................................................................................. 18Configuring WEBES to send an XML event callout ............................................................ 18Sending Event Messages .............................................................................................. 19

Installing WMI ................................................................................................................... 19WMI Support Matrix .................................................................................................... 19Installing WMI ............................................................................................................ 20

Installing the Management Pack software ..................................................................................... 20HP Storage Management Pack for System Center ................................................................... 20

Installing the Management Pack software ........................................................................ 20Upgrading HP Storage Management Pack for System Center ............................................. 24Uninstalling HP Storage Management Pack for System Center ............................................ 25

HP Storage WEBES Listener for System Center ........................................................................ 26Installing WEBES Listener on WEBES collection point systems ............................................. 26Upgrading HP Storage WEBES Listener for System Center ................................................. 30Uninstalling HP Storage WEBES Listener for System Center ................................................ 31

WMI Listener in OpsMgr 2007 ............................................................................................ 32Importing the Management Pack ................................................................................................. 32Configuring the Management Pack for Processing SNMP Events\Alerts ............................................ 39Configuring the Management Pack for Processing WMI Events\Alerts .............................................. 40

3 Configuration for monitoring device .................................................... 43SNMP ..................................................................................................................................... 43

Configuration of SNMP service ............................................................................................ 43

HP Storage Management Pack for System Center User Guide 3

Configuration of Management Server to process SNMP traps ................................................... 46Getting SNMP traps from VA ............................................................................................... 46

In Linux ....................................................................................................................... 46In Windows ................................................................................................................ 46In HP-UX ..................................................................................................................... 46

Using SNMP to directly monitor P2000/MSA events ............................................................... 47Monitoring SNMP traps for MSA 1000 and 1500 series arrays ......................................... 47Monitoring SNMP traps for P2000/MSA series arrays ...................................................... 47

Getting SNMP traps from HP Storage P4000 ......................................................................... 48Enabling an SNMP agent ............................................................................................. 48Adding an SNMP client ................................................................................................ 49Enabling SNMP traps ................................................................................................... 49

Getting SNMP Traps from HP 3PAR Storage System ................................................................ 49Getting SNMP Traps from B-series Switches ............................................................................ 50Getting SNMP Traps from XP ............................................................................................... 51Getting SNMP Traps from Tape device .................................................................................. 51

Adding an SNMP Trap ................................................................................................. 52Editing an SNMP Trap .................................................................................................. 52Removing an SNMP Trap .............................................................................................. 52

WEBES Events .......................................................................................................................... 53Monitoring WEBES ............................................................................................................. 53Generating WEBES Test Events ............................................................................................ 53Viewing Events Using Windows ........................................................................................... 54Interpreting WEBES Messages ............................................................................................. 55

WMI Events ............................................................................................................................. 57Understanding E5000/X5000 Configuration ......................................................................... 57Discovery of E5000 Messaging System ................................................................................. 57Discovery of X5000 System ................................................................................................. 66Discovery of HP Storage P4000 System ................................................................................. 67Getting WMI Events from E5000 Messaging System/X5000 System ......................................... 71

4 Using the Management Pack software ................................................ 73View Discovered Inventory ......................................................................................................... 73Diagram View of the E5000 Messaging System ............................................................................ 78Diagram View of the HP Storage P4000 System ........................................................................... 81Disabling Discoveries ................................................................................................................ 84Monitoring HP Services Health ................................................................................................... 88

Service Health Monitors ...................................................................................................... 88HP Command View Service Health Monitor ........................................................................... 88HP Storage SMI-S CIM Service Health Monitor ....................................................................... 88HP WEBES DESTA Service Health Monitor ............................................................................. 89HP WEBES DESTA WCCProxy Service Health Monitor ............................................................ 89

Monitoring console ................................................................................................................... 89Event handling ......................................................................................................................... 90

Events Details tab ............................................................................................................... 90Event Parameters ................................................................................................................ 90Using OpsMgr 2007 Views ................................................................................................. 90

HP Storage ................................................................................................................. 90HP E5000 Messaging System ....................................................................................... 92HP X5000 System ........................................................................................................ 92

Alerts ...................................................................................................................................... 92Alert Details tab ................................................................................................................. 92Alert Customs Field ............................................................................................................. 93Product Knowledge tab ....................................................................................................... 94

4

Alerts and views ................................................................................................................. 95HP Storage ................................................................................................................. 96HP E5000 Messaging System ........................................................................................ 97HP X5000 System ........................................................................................................ 97

5 System Center Essentials ................................................................... 99

6 Frequently Asked Questions ............................................................. 101HP Systems Insight Manager .................................................................................................... 101Platform Support ..................................................................................................................... 101Troubleshooting ...................................................................................................................... 102

7 Support and other resources ............................................................ 107Intended audience .................................................................................................................. 107Related documentation ............................................................................................................ 107Document conventions and symbols ........................................................................................... 108HP technical support ............................................................................................................... 109

HP-authorized reseller ....................................................................................................... 109Helpful websites ............................................................................................................... 109Support Information .......................................................................................................... 110WEBES support ............................................................................................................... 110

Glossary .......................................................................................... 111

Index ............................................................................................... 113


Figures

WEBES Event Flow Model ........................................................................................ 101

Event Flow for devices using XP, VA, P2000/MSA, Tape Storage, P4000, or HP 3PARStorage System ....................................................................................................... 11

2

WMI Event Flow Model ........................................................................................... 123

Enabling OpsMgr 2007 within WEBES ..................................................................... 194

HP Storage Management Pack setup wizard ............................................................... 215

Confirm installation ................................................................................................. 226

Installation wizard ................................................................................................... 237

Installation Complete ............................................................................................... 248

WEBES Event Flow to Collection Points ....................................................................... 269

Installation Wizard – HP Storage WEBES Listener for System Center .............................. 2710

Confirm Installation Wizard ...................................................................................... 2811

Installation wizard ................................................................................................... 2912

Installation Complete wizard HP Storage Management Pack for System Center ................ 3013

Starting the OpsMgr 2007 Administrator Console ....................................................... 3314

Importing the HP Storage Management Pack .............................................................. 3415

Select Management Pack ......................................................................................... 3516

Import Management Pack wizard .............................................................................. 3617

Completing the Management Pack import .................................................................. 3718

Import status window ............................................................................................... 3819

Monitoring Console ................................................................................................ 3920

Configuring SNMP services ...................................................................................... 4421

Allowing SNMP to accept hosts ................................................................................ 4522

Supplying host information to SNMP ......................................................................... 4523

Event Viewer .......................................................................................................... 5424

Event Viewer properties ........................................................................................... 5525

Discovery Wizard ................................................................................................... 5826

Computer and Device Management Wizard ............................................................... 5927

Automatic Computer Discovery ................................................................................. 6028

Administrative User name and Password .................................................................... 6129

Discovery of Computers or Network devices ............................................................... 6230

Discovered Computers or Network devices ................................................................. 6331

6

Summary ............................................................................................................... 6432

Installation of OpsMgr Agent ................................................................................... 6533

Successful installation of MOM agent ....................................................................... 6634

Discovery Wizard ................................................................................................... 6735

Computer and Device Management Wizard ............................................................... 6836

Specify Network Addresses ...................................................................................... 6937

Discovery in progress .............................................................................................. 7038

Discovery Results .................................................................................................... 7139

Discovered Inventory Selected ................................................................................... 7340

Actions Selected ..................................................................................................... 7441

Select a Target Type window .................................................................................... 7542

View all targets option ............................................................................................. 7643

HP Storage WEBES Listener Service Monitor ............................................................... 7744

Discovered Computer .............................................................................................. 7845

Object Discoveries .................................................................................................. 7946

Override Properties ................................................................................................. 8047

Diagram View of HP E5000 Messaging System .......................................................... 8148

Object Discoveries .................................................................................................. 8249


Diagram View of HP Storage P4000 System ............................................................... 8451

Disabling Override ................................................................................................. 8552

Selecting Object for disabling Rule ............................................................................ 8653


Monitors ................................................................................................................ 8855

Health Explorer ...................................................................................................... 8956

OpsMgr 2007 Event Viewer ..................................................................................... 9157

Alert view, Details tab .............................................................................................. 9358

Alert Properties, Custom Fields .................................................................................. 9459

Alert view, Product Knowledge tab ............................................................................ 9560


Tables

Event Delivery Methods ............................................................................................. 91

Installation prerequisites ........................................................................................... 162

SNMP parameters and its functions ........................................................................... 483

WEBES Messages ................................................................................................... 564

Document conventions and symbols ......................................................................... 1085

8

1 Understanding Management Pack

This chapter introduces you to the concepts of HP Storage Management Pack. The HP StorageManagement Pack is designed to receive alerts and events from the HP Storage portfolio to the HPStorage Management Pack for System Center software. It enables you to monitor and administer theHP Storage devices.

New Features in Version 2.0The HP Storage Management Pack for System Center version 2.0 includes the following features:

• Supports Diagram View of an E5000 Messaging System with single chassis component.• Supports Diagram View of a P4000 System.• Supports SAN/iQ versions 9.0 and 9.5 for a P4000 SAN Solution.• Supports all events and alerts generated by X5000 System.• Supports all events and alerts generated by HP 3PAR Storage Systems.• Introduces changes in the naming convention of the various product families.

Selecting an Event Delivery MethodTable 1 lists storage environments and associated event delivery methods.

Table 1 Event Delivery Methods

Event Delivery MethodStorage Environment

WEBESEVA and CV EVA with (WEBES/SEA 6.1 or later)

SNMPXP, P2000/MSA, Tape Storage, P4000, B-SeriesSwitches, and HP 3PAR Storage System

OpsMgr Agent should be installed on same server asthe ApplicationHP application service health

OpsMgr Agent must be installed on E5000 MessagingSystem and X5000 System as part of a manualdiscovery to subscribe and listen to WMI events

E5000 Messaging System and X5000 System

NOTE:If you are using the XML event delivery method, the TCP port is automatically unblocked with anyvariant of Microsoft Windows Server 2003 with Service Pack 1. The default port number is 8945.


Using Event Flow ModelHP Storage Management Pack integrates multiple types of data collection to enable complete coverageof all HP Storage products. Table 1 lists the data collection options and the corresponding producttypes.

You can use the following methods to deliver data to System Center:

• WEBES• SNMP• WMI

NOTE:Before you install the software, you must plan the deployment. Depending on the types of storageproducts you are using, you must identify the locations where you want to install and run the variousmanagement components.

Using WEBESIn the WEBES Event Flow model, you need two to four systems to configure events to flow from theStorage Device Manager (HP Command View) to System Center. The following figure shows theWEBES Event Flow model:

Figure 1 WEBES Event Flow Model.

Understanding Management Pack10

NOTE:WEBES and the WEBES Listener (on a WEBES Collection Point) cannot simultaneously run on thesame system. However, all other permutations, including configuration of the System CenterManagement Server as a WEBES Collection Point, are supported.For more information related to WEBES, see Chapter 2.

Using SNMPIn the SNMP Event Flow model, you need one to three systems to configure events to flow from theStorage Device Manager (Command View Tape Library software or equivalent) to System Center.These functions can run on the System Center Management Server, or can be distributed as requiredthroughout your environment. Figure 2 shows the SNMP Event Flow model for devices using XP, VA,P2000/MSA, Tape Storage, P4000, or HP 3PAR Storage system .

For more information related to SNMP, see Chapter 2.

Figure 2 Event Flow for devices using XP, VA, P2000/MSA, Tape Storage, P4000, or HP 3PAR StorageSystem.

NOTE:When using SNMP collection points, the HP Storage Management Pack should be installed on collectionpoint server where the OpsMgr agent is deployed.

Using WMIIn the WMI (Windows Management Instrumentation) event flow model, for configuring events to flowfrom the device to System Center, the device must be discovered from OpsMgr and the agent mustbe installed on E5000 Messaging System/X5000 System.

At a given time, you can work with only one blade server in an E5000 System/X5000 System.Discovering more than one blade servers within an E5000 System/X5000 System may result induplicate events being reported by the System Center. If the blade server fails, the administrator needs


to discover another E5000/X5000 blade server. The E5000 Messaging System/X5000 System mustbe in a healthy state in the operations console to enable monitoring.

For more information related to WMI, see Chapter 2.

The following figure shows the WMI Event Flow model:

Figure 3 WMI Event Flow Model.


NOTE:The HP Storage Management Pack supports events only from the chassis and storage components ofE5000 Messaging System and X5000 System.For more information on how to monitor events from blade servers in an E5000 Messaging System,see the E5000 Messaging System product documentation.For more information on how to monitor events from blade servers in an X5000 System, see theX5000 System product documentation.



2 Installing Management Pack

This chapter describes how to install the HP Storage Management Pack in your storage environment,along with other System Software.

System Requirements for InstallationHardware Requirements: There are no specific hardware requirements for Management Pack. Theywill be installed as a plug-in over the System Center. The HP Storage Management Pack can beinstalled on the collection points where only OpsMgr agents are deployed and OpsMgr is not installed.

OS Support: The following Operating Systems support Management Pack for HP Storage:

• Microsoft Windows Server 2003 Standard or Enterprise edition (x64 and x32)• Microsoft Windows Server 2008 Standard or Enterprise edition (x64 and x32)• Microsoft Windows Server 2008 R2 Standard or Enterprise edition• Microsoft Windows Server 2008 R2 SP1 Standard or Enterprise edition

Product supportThe HP Storage Management Pack supports the following:

• HP Storage Modular Storage Arrays 1000, 1500, 1500i, and P2000• HP Storage Enterprise Virtual Array 3x00, 4x00, 5x00, 6x00, 8x00, and HP EVA Device Man-

agement Software• HP Storage XP 48, 128, 256, 1024, 12000, and 24000 Arrays, and HP XP Device Management

Software

NOTE:Supports either CV XP or CV XP AE, but not both together.

• HP Storage ESL E-Series, EML E-Series, ESL 6000/9000/12000, and MSL Series, and HP TapeDevice Management Software

• HP Storage B-Series Switches and HP B-Series Switch Device Management Software• HP Storage P4000 SAN/iQ 8.5, 9.0, and 9.5.• HP E5000 Messaging System• HP X5000 System• HP 3PAR Storage System


Installation prerequisites for HP Storage Management PackTable 2 lists the software components that you must install before installing the HP Storage ManagementPack.

Table 2 Installation prerequisites

Location of softwareSoftware

It is the system where OpsMgr 2007 is installed.It can also be installed on a machine which acts as a collection pointwith the agent installed on it.

.NET Framework 1.1, 2.0, or later

It is on the Root Management Server.OpsMgr 2007 with SQL Server

It is in your storage environment.For more information, see Installing WEBES/SEA.

WEBES/SEA (System Event Analyzer)

It is in your storage environment.For more information, see Installing SNMP.

SNMP Service

It runs on the E5000/X5000 blade servers.For more information, see Installing WMI.

WMI Service

NOTE:Installation will require permission of an administrator. User should be logged in as a member ofLocal Administrator or Domain Administrator Group.

Installing OpsMgr 2007You must install and configure OpsMgr 2007 before installing the HP Storage Management Pack.To download OpsMgr 2007, visit the following website:

http://www.microsoft.com/systemcenter/opsmgr/

Installing SNMPTo enable event flow to OpsMgr 2007 through SNMP, you must install the SNMP Trap CatcherService on the system or systems you have chosen to be your SNMP collection points. A collectionpoint can be the same system on which your OpsMgr 2007 Management software is installed.

Figure 2 shows the flow of events using SNMP.

SNMP Support MatrixYou must first install SNMP if you have the following software installed in your environment:


agement Software

Installing Management Pack16

http://www.microsoft.com/systemcenter/opsmgr/

• HP Storage XP 48, 128, 256, 1024, 12000, and 24000 Arrays, and HP XP Device ManagementSoftware



• HP Storage B-series Switches and HP B-series Switch Device Management Software• HP Storage P4000 SAN/iQ 8.5, 9.0, and 9.5• HP E5000 Messaging System• HP X5000 System• HP 3PAR Storage System

Pre-installation Setup Activities for SNMPYour system consists of an OpsMgr 2007 Management Server and one or more agents. If the systemis directly monitored by root management servers, the agent installation is not required. The agentsare listed in the Computers tab of the Administrator console in the OpsMgr 2007 Management Server.You can add new agents using the Discovery wizard in the OpsMgr 2007 Administrator Console.You must install the SNMP Trap Catcher Service on all agents before you start sending SNMP messagesto the agents.

Installing the SNMP softwareIf your SNMP and OpsMgr 2007 Management Server is installed on the same system, you must installthe SNMP WMI Provider and ensure that snmp.exe and snmptrap.exe services are running.

Complete the following steps to install the SNMP WMI Provider for Microsoft Windows Server 2003:

1. Open the Windows Control Panel.

2. Double-click Add/Remove Programs.

3. Click Add/Remove Windows Components.

4. From the Windows Components Wizard window, select the Management and Monitoring toolsoption.

Click Details.

5. Select Simple Network Management Protocol and WMI SNMP Provider.

Click OK.

6. On Windows Component Wizard window, click Next to install selected options.

7. Installation wizard starts and after the successful installation, click Finish to complete the installation.

Complete the following steps to install the SNMP WMI Provider for Microsoft Windows Server 2008or later:

1. Double-click Administrative Tools > Server Manger.

2. Click Features on the Service Manager page.

3. Click Add Features, the Add Features Wizard appears.


4. Select Features and expand the SNMP Services on the right pane.

5. Select the required SNMP Service and SNMP WMI Provider. Click Next.

6. A confirmation page appears to verify the selection. Click Install.

7. Installation wizard starts and after the successful installation, click Close.

Installing WEBES/SEA

WEBES Support MatrixYou must first install WEBES/SEA if you have the following software installed in your storageenvironment:

• HP Storage Modular Array, Enterprise Modular Array, and associated Command Console software• HP Storage Enterprise Virtual Array 3x00/4x00/5x00/6x00/8x00 and associated HP Command

View device management software

Installing WEBES/SEAWEBES/SEA 6.1 or later must be installed on the appropriate systems in your environment.

If you have deployed Insight Remote Support, WEBES is an integrated component of both Insight RSSand Insight RSA. It does not need to be installed separately.

For more information about installing and configuring WEBES/SEA, see http://h18023.www1.hp.com/support/svctools/webes/

Upgrading WEBES/SEAHP recommends that you update your WEBES and other remote support software regularly. HP offersadvanced and Standard Insight Remote Support Solution Types, which are based on customerrequirement and level of entitlement.

Uninstalling WEBES/SEAComplete the following steps to uninstall WEBES/SEA for Microsoft Windows Server 2003 or earlier:

1. In Microsoft Windows, go to Start > Settings > Control Panel.


3. Find HP WEBES x.x, and click Remove to remove the software.

Complete the following steps to uninstall WEBES/SEA for Microsoft Windows Server 2008 or later:

1. In Microsoft Windows, go to Start > Control Panel .

2. Double click Programs and Features.

3. Find HP WEBES x.x, and click Uninstall to remove the software.

Configuring WEBES to send an XML event calloutWEBES sends XML callout information when it receives a EVA event notification only from an HPstorage device. WEBES/SEA analyzes this event and generates an XML event callout report, andsends it to the Management Pack XML Event Listener.


http://h18023.www1.hp.com/support/svctools/webes/


To configure WEBES/SEA to send an XML event callout to a particular host port pair where theWEBESEventListener service is listening, complete the following steps on the WEBES/SEA installedhost:

1. Start the WEBES desta service at the command line using desta start. You can also start theservice from the Windows Start menu.

2. Enable OpsMgr 2007 support, by entering the following command: desta mom on

The system prompts you to enter host name and port of the system where you want to send theXML callout information.

NOTE:Turning desta mom OFF and ON displays the OpsMgr 2007 node name (IP address).

For more information about installing and configuring WEBES/SEA, see the following website: http://h18023.www1.hp.com/support/svctools/webes/

NOTE:If you want to change the default TCP port number (8945), enter the new port number. After you install the WEBESListener installation, change the port number in the config.txt file located in the C:\Program Files\HP\HPEnterprise Storage directory for a 32–bit operating system, and C:\Program Files(x86)\HP\HP Enterprise Storagedirectory for a 64–bit operating system. Stop and restart the WEBES Listener service.For more information, see Figure 4

Figure 4 Enabling OpsMgr 2007 within WEBES.

Sending Event MessagesWEBES (6.1 or later) sends event messages through XML report to a particular host and port.

Installing WMI

WMI Support MatrixTo receive the events from E5000 Messaging System and X5000 System, WMI service should berunning on both the system.




Installing WMIWMI is installed by default in the supported operating systems.

For more information on the E5000 Messaging System, see http://www.hp.com/go/E5000.

Installing the Management Pack softwareThe HP Storage Management Pack software and documentation are bundled in aT4282-10506-vx.x.zip file. This file is located at the following website: www.hp.com/go/storageworks/scom2007

The T4282-10506-vx.x.zip file, contains the following files:

• HP Storage Management Pack for System Center.zip

• HP Storage WEBESListener for System Center.zip

• HPStorageManagementPackforSystemCenterUserGuide-2.0.pdf (User Guide)

Each zip file contains the following files:

• setup.ini

• setup.exe

• an appropriate.msi file

HP Storage Management Pack for System Center

Installing the Management Pack softwareComplete the following steps to install the HP Storage Management Pack for SystemCenter.msi file on the system that you have designated as an OpsMgr 2007 Management Server:

1. Unzip the HP Storage Management Pack for System Center.zip file.

2. Navigate to the unzipped folder, and run setup.exe or double-click on the.msi file. This startsthe Installation wizard, as shown in Figure 5.


http://www.hp.com/go/E5000

www.hp.com/go/storageworks/scom2007


3. Click Next to continue.

Figure 5 HP Storage Management Pack setup wizard.


4. Click Next to confirm the installation, as shown in Figure 6.

Figure 6 Confirm installation.


5. The Installing HP Storage Management Pack for System Center displays as shown in Figure 7.

Figure 7 Installation wizard.


6. Click Close to exit, as shown in Figure 8.

Figure 8 Installation Complete.

NOTE:All files including the HPEnterpriseStorageMP.mp are installed in ~:\Program Files\HP\HPEnterprise Storage directory for a 32-bit operating system, and ~:\Program Files(x86)\HP\HPEnterprise Storage directory for a 64-bit operating system.

Upgrading HP Storage Management Pack for System CenterComplete the following steps to upgrade the HP Storage Management Pack for System Center forMicrosoft Windows Server 2003:

1. Ensure the older version is installed.

2. Execute the Setup.exe file of the new version of HP Storage Management Pack for SystemCenter.



5. Find HP Storage Management Pack for System Center, and check the software version.

The new version should be displayed.

Complete the following steps to upgrade the HP Storage Management Pack for System Center forMicrosoft Windows Server 2008 or later:



2. Execute the Setup.exe file of the new version of HP Storage Management Pack for SystemCenter.

3. In Microsoft Windows, go to Start > Control Panel.

4. Double-click Programs and Features.

5. Find HP Storage Management Pack for System Center, and check the software version.


NOTE:For upgrade related known issues, see Chapter 6.

Uninstalling HP Storage Management Pack for System Center

NOTE:Before uninstalling, HP Storage Management Pack must be removed from OpsMgr 2007.

Complete the following steps to uninstall the HP Storage Management Pack for System Center forMicrosoft Windows Server 2003:



3. Find HP Storage Management Pack for System Center, and click Remove to remove the software.

Complete the following steps to uninstall the HP Storage Management Pack for System Center forMicrosoft Windows Server 2008 or later:



3. Find HP Storage Management Pack for System Center, and click Uninstall to remove the software.

NOTE:To remove the HP Storage Management Pack for System Center completely from your system, youmust manually remove the SNMPscriptlog.txt, SNMPDeviceData.txt, and SystemInfo.txtfiles from the following location:• ~:\Program files\HP\HP Enterprise Storage for a 32-bit operating system.• ~:\Program files(x86)\HP\HP Enterprise Storage for a 64-bit operating system.


HP Storage WEBES Listener for System Center

Installing WEBES Listener on WEBES collection point systemsFrom the HP Storage WEBES Listener for System Center.zip file, extract and install theHP Storage WEBES Listener for System Center.msi file on any system you plan to useas a WEBES collection point.

For more information, see Figure 9

Figure 9 WEBES Event Flow to Collection Points.

Complete the following steps on each system that you plan to use as a WEBES Collection Point:

1. Ensure that the.zip file is available to the systems that are to be configured as WEBES collectionpoints.

2. Unzip the file.


3. Double-click the msi file, or run setup.exe. The HP Storage WEBES Listener for System Centerwindow appears, as shown in Figure 10.

Figure 10 Installation Wizard – HP Storage WEBES Listener for System Center.


4. Click Next. The Confirm Installation window appears, as shown in Figure 11.

Figure 11 Confirm Installation Wizard.


5. Click Next. The Installing HP Storage WEBES Listener for System Center window appears, asshown in Figure 12.

Figure 12 Installation wizard.


6. The Installation Complete window appears, as shown in Figure 13.

Figure 13 Installation Complete wizard HP Storage Management Pack for System Center.

7. Click Close.

NOTE:All files including the HPEnterpriseStorageMP.mp are installed in ~:\Program Files\HP\HPEnterprise Storage directory for a 32-bit operating system, and ~:\Program Files(x86)\HP\HPEnterprise Storage directory for a 64-bit operating system.

Upgrading HP Storage WEBES Listener for System CenterComplete the following steps to upgrade the HP Storage WEBES Listener for System Center for MicrosoftWindows Server 2003:


2. Execute the Setup.exe file of the new version of HP Storage WEBES Listener for System Center.



5. Find HP Storage WEBES Listener for System Center, and check the software version.



Complete the following steps to upgrade the HP Storage WEBES Listener for System Center for MicrosoftWindows Server 2008 or later:


2. Execute the Setup.exe file of the new version of HP Storage WEBES Listener for System Center.



5. Find HP Storage WEBES Listener for System Center, and check the software version.


NOTE:For upgrade related known issues, see Chapter 6.

Uninstalling HP Storage WEBES Listener for System CenterComplete the following steps to uninstall the HP Storage WEBES Listener for System Center for MicrosoftWindows Server 2003:



3. Find HP Storage WEBES Listener for System Center, and click Remove to remove the software.

Complete the following steps to uninstall the HP Storage WEBES Listener for System Center for MicrosoftWindows Server 2008 or later:


2. Double-click on Programs and Features.

3. Find HP Storage WEBES Listener for System Center, and click Uninstall to remove the software.


NOTE:To remove the HP Storage WEBES Listener forSystem Center completely from your system, you mustmanually remove the following files:• For a 32–bit operating system:

• ~:\Program Files\HP\HP Enterprise Storage\WEBESListenerLog.log

• ~:\Program files\HP\HP Enterprise Storage\InstallLog.log

• ~:\Program files\HP\HP Enterprise Storage\UninstallLog.log

• ~:\Program files\HP\HP Enterprise Storage\SNMPscriptlog.txt

• For a 64–bit operating system:• ~:\Program Files(x86)\HP\HP Enterprise Storage\WEBESListenerLog.log

• ~:\Program files(x86)\HP\HP Enterprise Storage\InstallLog.log

• ~:\Program files(x86)\HP\HP Enterprise Storage\UninstallLog.log

• ~:\Program files(x86)\HP\HP Enterprise Storage\SNMPscriptlog.txt

For the E5000 managed blade servers, delete the WMIscriptlog.txt file from the system drive(C:\).

WMI Listener in OpsMgr 2007The OpsMgr 2007 provides an in built capability to listen to the WMI events. It is used as a datasource module type and helps to:

• Issue an event-related query to a WMI namespace at a polling interval.• Define an event-related WMI query that will subscribe to a particular event-publishing WMI class.• Receive notifications at the specified interval as WMI events occur.

Importing the Management PackStarting with HP StorageWorks Management Pack version 1.7.0, the management packHPEnterpriseStorageMP.mp is imported into OpsMgr 2007 during installation. In caseHPStorageWorks Management Pack 1.6.0 or an earlier version is already installed in OpsMgr 2007,it is upgraded to the newer version after the installation is complete.

Complete the following steps to manually import the HP Storage Management Pack into OpsMgr2007:


1. Select Start > Programs > System Center Operations Manager 2007 > Operations Console, asshown in Figure 14.

Figure 14 Starting the OpsMgr 2007 Administrator Console.


2. Right-click the Management Packs in the Administrator console, and select Import ManagementPack.... Figure 15 displays the OpsMgr 2007 window.

Figure 15 Importing the HP Storage Management Pack.


3. Select the management pack (*.xml, *.mp) from the Select Management Packs to import window.Figure 16 displays Select Management Packs to import window.

Figure 16 Select Management Pack.

4. Browse to the directory where HPEnterpriseStorageMP.mp is located. By default, theManagement Pack is located in the ~\Program Files\HP\HP Enterprise Storage directory for a32–bit operating system and ~\Program Files(x86)\HP\HP Enterprise Storage directory for a64–bit operating system.

NOTE:You must browse to this location, because it is not the default location displayed by thesoftware.

5. Select HPEnterpriseStorageMP.mp in the Management Packs list.

6. Click Open.


7. The Import Management Packs window is displayed as shown in Figure 17.

Figure 17 Import Management Pack wizard.

8. On the Import Management Pack wizard, click Install.


9. The Import Management Packs window is displayed as shown in Figure 18.

Figure 18 Completing the Management Pack import.

If the import is successful, the importing log displays, as shown in Figure 19. Otherwise, redicons are displayed in the Status column along with error messages.


Figure 19 Import status window.

10. Click Close.

11. After you successfully import the Management Pack, restart the OpsMgr 2007 Console.

12. Check the HP Storage Management Pack for System Center in the Administration Pane of OpsMgr2007.


13. Check the Monitoring pane, as shown in Figure 20.

Figure 20 Monitoring Console.

Configuring the Management Pack for Processing SNMPEvents\Alerts

If the HP Storage Management Pack is imported into OpsMgr 2007 to receive traps from the devicesto OpsMgr 2007, complete the following steps:

NOTE:To receive events and alerts through SNMP for XP, VA, P2000/MSA, TapeStorage, B-series Switches,P4000 arrays, and HP 3PAR Storage system, configure the HP Storage Management Pack to processthe SNMP events and alerts. This option is disabled by default and requires manual creation of anOverride Rule in the OpsMgr. The SNMP Trap Catcher Rule is disabled by default.This step is not required if a newer version of HP Storage Management Pack is imported on top ofan earlier version of HP Storage Mangement Pack.

1. Open the OpsMgr console.

2. Click the Authoring tab to display the Authoring console. In the Authoring console, click Rules.

3. In the Rules window, search for HP Storage Trap Catcher rule using the Look for: search bar.


4. Right-click the HP Storage Trap Catcher rule and select Overrides > Override the Rule. Select anyone from the following options:

• For all objects of type: HP Storage SNMP Trap Catcher discovery.• For a particular group (for example, Management Server Computer Group, Agent Managed

Computer Group).• For a specific object of the type: HP Storage SNMP Trap Catcher discovery (for specific objects

discovered by the SNMP Trap Catcher rule).• For all objects of another type (for example, Agent, Windows computer, Windows client).

Override the rule for a particular Management Server Computer Group (a group that includes allOpsMgr servers as members). The rule is activated at the OpsMgr server, and SNMP traps arereceived. After selecting the group, select the override property and change the override setting fromFalse to True. Once the override setting is changed, save it to the Management Pack.

NOTE:It is recommended to save the override settings to a Custom Management Pack instead of the DefaultManagement Pack. This will avoid creating dependency between Default Management Pack and HPStorage Management Pack.

Configuring the Management Pack for Processing WMIEvents\Alerts

NOTE:To receive events and alerts through WMI for E5000 Messaging System/X5000 System, configurethe HP Storage Management Pack to process the WMI events and alerts. This option is disabled bydefault and requires manual creation of an Override Rule in the OpsMgr.By default, the following two rules are disabled for E5000 Messaging System:• HP E5000 Chassis WMI Event Catcher• HP E5000 Cascade WMI Event CatcherBy default, the following two rules are disabled for X5000 System:• HP X5000 Chassis WMI Event Catcher• HP X5000 Cascade WMI Event CatcherSelect only one blade server from E5000 Messaging System to avoid duplicate events.

If the HP Storage Management Pack is imported into OpsMgr 2007 to receive events from the E5000Messaging System/X5000 System to OpsMgr 2007:

1. Open the OpsMgr console.

2. Click the Authoring tab to display the Authoring console. In the Authoring console, click Rules.


3. Do one of the following:

• In the Rules window, search for HP E5000 Chassis WMI Event Catcher rule using the Lookfor: search bar.Right-click the HP E5000 Chassis WMI Event Catcher rule and select Overrides > Override theRule.

• In the Rules window, search for HP E5000 Cascade WMI Event Catcher rule using the Lookfor: search bar.Right-click the HP E5000 Cascade WMI Event Catcher rule and select Overrides > Overridethe Rule.

4. Select For a specific object of the class: HP E5000 WMI Event Discovery.

NOTE:To receive events from the X5000 System to OpsMgr 2007, configure the X5000 System in the sameway as E5000 Messaging System.

Override the rule for a particular E5000 blade server. The rule is activated at the OpsMgr server,and WMI events are received. After selecting the E5000 blade server, select the override propertyand change the override setting from False to True. Once the override setting is changed, save it tothe Management Pack.

NOTE:It is recommended to save the override settings to a Custom Management Pack instead of the DefaultManagement Pack. This will avoid creating dependency between Default Management Pack and HPStorage Management Pack.



3 Configuration for monitoring device

SNMP

Configuration of SNMP serviceIf your SNMP and OpsMgr 2007 Management Server is installed on the same system, you must installthe SNMP Service from Microsoft Windows Control Panel by completing the following steps:

1. Open the Windows Control Panel.


3. Click Add/Remove Windows Components.

4. From the Windows Components Wizard window, select the Management and Monitoring toolsoption.

Click Details.

5. Select Simple Network Management Protocol .

6. Double-click Administrative Tools > Services.


7. Right-click SNMP Service, and select the Properties menu to configure the SNMP service on theOpsMgr 2007 server. Figure 21 displays the Services window.

Figure 21 Configuring SNMP services.

Configuration for monitoring device44

8. Click Security and select Accept SNMP Packets from any hosts. Figure 22 displays the SNMPService Properties window.

Figure 22 Allowing SNMP to accept hosts.

9. Click Add.

10. Enter the HP Command View hosts name you want to monitor, and click Add. Figure 23 displaysSNMP Service Configuration dialog box.

Figure 23 Supplying host information to SNMP.

11. Configure the SNMP trap generator on the HP Command View server.

12. Configure the HP Command View storage environment hosts to send the SNMP traps to theOpsMgr 2007 server.


Configuration of Management Server to process SNMP trapsEnable the SNMP Trap catcher in the HP Storage Management Pack. For information on enablingthe SNMP Trap Catcher, see Configuring the Management Pack for Processing SNMP Events\Alerts.

Please traverse to the Windows service control manager and check if the services, "SNMP Service"and "SNMP Trap Service", are installed and started.

Create an Event or Alert view in the OpsMgr console with the target as SNMP Trap Catcher discovery.Send some test traps from the device managed to the OpsMgr station.

Events\Alerts will be displayed in the console under the View created. If Events\Alerts are not displayedunder the view, check for any errors in the SNMP trap destination setting. Review the trap destinationsetting for the Device (XP, P2000/MSA, B-series Switches, P4000, HP 3PAR Storage system, and soon.)

Getting SNMP traps from VATo get SNMP traps from VA, make the following changes:

In LinuxTo get SNMP traps from VA, complete the following steps:

1. Open the following file: /opt/sanmgr/commandview/server/config/PanConfigParams.txt

2. Enter the following command: SNMPTRAP_DEST=<IPs of machines to which trapsmust be sent, separated by comma>

In WindowsTo get SNMP traps from VA, complete the following steps:

1. Open the following file: C:\Program Files\HewlettPackard\Sanmgr\CommandView\Server\ Config\PanConfigParams.txt


In HP-UXTo get SNMP traps from VA, complete the following steps:

1. Open the following file: /opt/sanmgr/commandview/server/config/PanConfigParams.txt



NOTE:The SNMP Trap Catcher receives traps from Virtual Array management software (Command ViewSDM), Tape Library Management Software (Command View TL), and XP Disk Array Managementsoftware, (Command View XP) and processes the OpsMgr 2007 events.

Using SNMP to directly monitor P2000/MSA events

Monitoring SNMP traps for MSA 1000 and 1500 series arraysTo monitor MSA 1000 and 1500 series arrays using SNMP traps and OpsMgr 2007, complete thefollowing steps:

1. Browse to the System Management Home Page of the P2000/MSA management server whereHP Insight Management Agents have been installed.

2. Click on the Settings Tab.

3. Click on SNMP and Agent Settings.

4. Click on Trap to add the trap destination.

5. Add the IP and community string settings of the OpsMgr server.

6. Click Apply.

After successfully completing these steps the P2000/MSA traps will be forwarded to OpsMgr server.

Monitoring SNMP traps for P2000/MSA series arraysTo monitor P2000/MSA series arrays using SNMP traps and OpsMgr 2007, perform the followingsteps:

1. Login to the P2000/MSA array's CLI using SSH.

For more information about this process, see the P2000/MSA user documentation.


2. Set up and enable SNMP trap destination by running the command as following: setsnmp-parameters [enable crit|warn|info|none} [add-trap-hostaddress] [del-trap-host adress][read-community string] [write-community string]

Table 3 SNMP parameters and its functions

DescriptionParameter

Optional. Sets the level of the trap notification:crit: sends critical events onlywarn : sends all critical events and warnings.info: sends all eventsnone: All events are excluded from the trap notification and trapsare disabled.

enablecrit|warn|info|none

Specifies the IP address of the destination host to send traps toadd-trap-hostaddress

Deletes the specified host addressdel-trap-host address

Sets an alpha numeric community string for Read-only accessread-community string

Sets an alpha numeric community string for writ-only accessWrite-community string

Example 1.

set snmp-parameters enable crit add-trap-host 172.22.4.171

Success : SNMP parameters changed.

Getting SNMP traps from HP Storage P4000SNMP Trap configuration is done using the HP LeftHand Centralized Management Console [CMS].Configuring SNMP Traps involves the following activities:

• Enabling an SNMP agent• Adding an SNMP client• Enabling SNMP traps

For more information on configuring SNMP traps, see the P4000 SAN User Manual.

Enabling an SNMP agentTo enable an SNMP agent, complete the following steps:

1. Log in to the storage node and expand the tree.

2. Select the SNMP category from the tree.

3. On the SNMP General tab window, click SNMP General Tasks and select Edit SNMP Settings.

4. Select the Enabled radio button to activate the SNMP Agent fields.

5. Enter the Community String.

6. [Optional] Enter System Location information for the storage node.

For example, this information may include the address, building name, room number, and soon.


7. [Optional] Enter System Contact information.

Normally this will be network administrator information such as email address, or phone numberfor the person you would contact if you could not connect to SNMP clients.

Adding an SNMP clientIn the Access Control section, click Add to add an SNMP client. This SNMP client can be used to viewSNMP.

You can add SNMP clients by specifying either IP addresses or host names in the following manner:

• By IP address:1. Select "By Address" and type the IP address.2. Select an IP Netmask from the list. Select Single Host if adding only one SNMP client.3. Click OK. The IP address and netmask entry appear in the Access Control list.4. Click OK in the Edit SNMP Settings window to finish.

• By host name:1. Select "By Name" and type a host name. That host name must exist in DNS and the NSM

must be configured with DNS for the client to be recognized by the host name.2. Click OK.

The host name appears in the Access Control list.

3. Click OK in the Edit SNMP Settings window to finish.

Enabling SNMP trapsYou must add a Trap Community String for client-side authentication. To add a Trap Community Stringcomplete the following steps:

1. Log in to the storage node and expand the tree.

2. Select the SNMP category from the tree.

3. Select the SNMP Traps tab.

4. Click SNMP Trap Tasks and select Edit SNMP Traps.

5. Click Add to add trap recipients.

6. Enter the IP address or hostname for the SNMP client receiving the traps.

7. Click OK.

8. Repeat Step 5 through Step 7 for each host in the trap community.

9. Click OK on the Edit SNMP Traps window when you are finished adding hosts.

Getting SNMP Traps from HP 3PAR Storage SystemThe SNMP agent of the HP 3PAR Storage System converts all system alerts and alert state changesinto SNMPv2 traps and forwards them to all registered SNMP management stations.

Follow the steps to register the OpsMgr to the SNMP agent of the HP 3PAR Storage System:

1. Login to the HP 3PAR Storage System array through CLI.2. Type the addsnmpmgr command for setting the trap recipient address.

For example:


addsnmpmgr [options <arg>] <manager_IP>

• [options <arg>]

a. –p <port_number>

Specifies the port number where the SNMP manager receives traps. This option is usedif the port number differs from the default of 162.

b. –pw <password>

Specifies the SNMP manager’s access community string (password), using up to 32 al-phanumeric characters. If unspecified, the agents send traps without an access password.

c. –r <retry>

Specifies the number of times to send a trap (

<retry>) using an integer from 1 through 15 if the SNMP manager is not available. If not spe-cified, the number of times a trap is sent defaults to 2.

d. –t <timeout>

Specifies the number of seconds to wait before sending a trap (

<timeout>) using an integer from 1 through 300. If not specified, the time defaults to 200 seconds.

• <manager_IP>

a. Manager_IP address is the OpsMgr server IP address.

NOTE:You need access to all domains in order to run this command.

After successfully completing these steps, HP 3PAR Storage System traps will be forwarded to OpsMgrserver.

Getting SNMP Traps from B-series SwitchesTo get SNMP traps from B-series switch, complete the following steps:

1. Login to B-series Switch using CLI.2. Type the snmpConfig command for setting the traps and trap recipient address.

For example:a. snmpConfig set mibCapability to turn on or off certain MIBS and Traps

snmpConfig --set mibCapabilityFE-MIB : YESSW-MIB:YESFA-MIB:YESFICON-MIB: YESHA-MIB: YESSW-TRAP: YESswFCPortscn: YESswEventtrap: YES

b. snmpConfig --set snmpv128 Installing Management PackSNMP community and trap recipient configuration:Community (rw): [Secret C0de]Trap Recipient's IP address : [0.0.0.0] 15.146.152.116


Trap recipient Severity level : (0..5) [0] 4Community (rw): [OrigEquipMfr]Trap Recipient's IP address : [0.0.0.0] 15.146.152.116Trap recipient Severity level : (0..5) [0] 3Community (rw): [private]Trap Recipient's IP address : [0.0.0.0] 15.146.152.116Trap recipient Severity level : (0..5) [0] 2Community (ro): [public]Trap Recipient's IP address : [0.0.0.0] 15.146.152.116Trap recipient Severity level : (0..5) [0] 4Community (ro): [common]Trap Recipient's IP address : [0.0.0.0] 15.146.152.116Trap recipient Severity level : (0..5) [0] 3Community (ro): [FibreChannel]Trap Recipient's IP address : [0.0.0.0] 15.146.152.116Trap recipient Severity level : (0..5) [0] 3

Trap recipients IP address is the OpsMgr server IP address.Trap recipient levels can be set between values 0-5, where:• 0 represents none• 1 represents Critical• 2 represents Error• 3 represents Warning• 4 represents Information• 5 represents Debug

After successfully completing these steps, B-series Switch traps will be forwarded to OpsMgr server.

Getting SNMP Traps from XPTo configure XP devices, complete the following steps:

1. Open http://docs.hp.com

2. Click Storage Solutions and then select Disk Storage Systems.

The list of XP array models are displayed.

3. Select the appropriate XP array model.

4. Download the respective User Guide and use it to configure the respective XP array.

For example:

For HP Storage XP20000/XP24000 Disk Array, click on HP Storage XP20000/XP24000 Disk Arrayand download the HP Storage XP24000/XP20000 SNMP Agent Reference Guide. Use it to configurethe XP 24000 array.

Getting SNMP Traps from Tape deviceSNMP Trap configuration is done using the Interface Manager card which has a built-in SNMP agentthat supports queries to MIB-II in addition to SNMP traps/alerts. Configuring SNMP Traps involvesthe following common SNMP settings:

• Trap Destinations: IP addresses of hosts or applications that need to receive SNMP alerts/trapsfrom the Interface Manager card. A trap receiver is an SNMP-enabled machine on the LAN thatdecodes and logs SNMP traps. Up to eight trap destinations can be specified.


http://docs.hp.com

• Community String: Plain-text community string or password required by SNMP clients to read orwrite SNMP MIB values.

Adding an SNMP TrapTo add a new SNMP trap entry:

1. If necessary, obtain the required network settings from your network administrator.

2. In the Library window, click Configuration tab.

3. In the left panel, select SNMP Alerts.

The current SNMP traps appear in the right panel.


• In the right panel, right-click an SNMP trap, and select Add Trap Entry.• Select Actions > Add Trap Entry.

The SNMP Trap Entry dialog box appears.

5. Enter the Trap Destination and Community String, and click OK.

Editing an SNMP TrapTo edit an existing trap entry:


2. In the left panel, select SNMP Alerts.



• In the right panel, double-click a trap entry.• In the right panel, right-click a trap entry, and then select Edit Trap Entry.• In the right panel, select the trap entry to be modified, and then select Actions > Edit Trap

Entry.

The SNMP Trap Entry dialog box appears.

4. Modify the Trap Destination and Community String as necessary, and click OK.

Removing an SNMP TrapTo remove an existing trap entry:


2. In the left panel, click SNMP Alerts.



• In the right panel, right-click the trap entry that you want to remove, and then select RemoveTrap Entry.

• In the right panel, select the trap entry that you want to remove, and then select Actions >Remove Trap Entry.

4. Confirm that you want to delete the SNMP trap.


WEBES Events

Monitoring WEBESWhen WEBES monitors a EVA, it analyzes the EVA event flow and issues notification messages whenrequired. Typically, the messages are sent to a Local Administrator Group responsible for theoperational status of the EVA. If desired, WEBES can be linked in to ISEE to send messages relatedto component failures directly to HP for replacement action, diagnosis, or both. WEBES can also sendinformation to several supported management applications, such as the HP Systems Insight Manager(HP SIM).

Generating WEBES Test EventsTo generate WEBES test events on a system running WEBES, complete the following steps:

1. Verify that an evt file named similar to eva_events.evt is located in:

• ~\Program Files\Hewlett-Packard\svctools\common\ca\examples directory for a 32-bitoperating system

• ~\Program Files(x86)\Hewlett-Packard\svctools\common\ca\examples directory for a 64-bit operating system

In WEBES 5.5 or later versions, that are installed through RSS\RSA, the evt file is located in:

• ~\Program Files\HP\svctools\common\ca\examples directory for a 32-bit operating system• ~\Program Files (x86)\HP\svctools\common\ca\examples directory for a 64-bit operating

system2. Enter the following test command for a 32-bit operating system :

~\Program Files\Hewlett-Packard\svctools\common\bin> wsea n analyze input <Path ofeva_events.evt >\eva_events.evt not vis

Or enter the following test command on 64-bit operating system:

~\Program Files (x86)\Hewlett-Packard\svctools\common\bin>wsea n analyze input <Path ofeva_events.evt >\eva_events.evt not vis

In WEBES 5.5 or later versions, that are installed through RSS\RSA, enter the following testcommand on 32-bit operating System:

~\Program Files\HP\svctools\common\bin> wsea n analyze input <Path of eva_events.evt>\eva_events.evt not vis

Or enter the following test command on 64-bit operating system:

~\Program Files (x86)\HP\svctools\common\bin>wsea n analyze input <Path of eva_events.evt>\eva_events.evt not vis

This will generate several test events, depending on the version of WEBES you are using.


NOTE:If the test messages do not appear on the OpsMgr 2007 console, then in the system where WEBESlistener service is installed, look for WEBESListenerLog.log file in the ~\Program Files\HP\HPEnterprise Storage for a 32-bit operating system, and ~\Program Files (x86)\HP\HP EnterpriseStorage for a 64-bit operating system. To verify the communication path from the WEBES throughthe WEBES Listener to the OpsMgr 2007 in your environment, see Troubleshooting.

Viewing Events Using WindowsTo view events in Microsoft Windows, complete the following steps:


• For a 32–bit operating system:Go to Start > Programs > Administrative Tools > Event Viewer, and find WEBESEventListener,as shown in Figure 24.

• For a 64–bit operating system:Go to Start > All Programs > Administrative Tools > Event Viewer, and find WEBESEventListen-er, as shown in Figure 24.

Figure 24 Event Viewer.


2. Double-click WEBESEventListener. The Event Properties window appears, as shown in Figure 25.

Figure 25 Event Viewer properties.

Interpreting WEBES MessagesWEBES Messages enable you to do the following:

• Triggers an event on any component failure and sends it to HP, if linked to ISEE.• EVA event flow allows distinction between component failure and component removal for most of

its components. For example, the physical removal of a disk drive or power supply is significantlydifferent from a drive or power supply failure.

• Looks for patterns, combinations, and variations in the event stream. It analyzes the event streamand looks at the context of each event within the stream. Conditions around a specific event inthe event stream can significantly change the context of that event. WEBES may indicate normalexpected behavior in one case and a clear component failure in another.

• Displays a Consequence message prior to the actual failure or environmental message. This isbecause of time-out conditions, but this must not occur frequently or with excessive time differences.

• Reports a component failure once during a predetermined time period (usually 24 hours, unlessa successful repair is detected). When a failed drive is replaced, it is considered a new component(even if inserted in the same location), because it has a different unique identifier. As a result,there is no silence period for the replaced drives.

NOTE:Informational, Environmental and Consequence messages can be distinguished from Failure messagesby the letters CUST: in the short description of the message.


Table 4 lists the categories of WEBES messages.

Table 4 WEBES Messages

DescriptionMessages

These messages occur as part of normal behavior of the EVA, such as when a cloningoperation completes, when a controller successfully boots, and so on.

Informationalmessages

No immediate action is needed, but you may need to monitor some processes whenthese status changes occur.Suggested response

These messages are triggered by abnormal situations outside the control of EVA. Thisincludes when a disk group becomes low on free space, when a temperature sensorapproaches critical, when AC input power fails, when the cache battery power is low,when a controller host port goes offline, when changes in the CA status occur whena component is removed, and so on.

Environmentalmessages

The local EVA administrator group must take appropriate actions in response to thesemessages, because they can affect the operational status of the EVA, if left unresolved.The EVA hardware is not the cause of these messages; the issue is elsewhere in theenvironment.

Suggested response

These messages identify a EVA component which has either failed, become degraded,or is otherwise exhibiting abnormal behavior and must be replaced. These messagescan occur when a disk drive exceeds error thresholds, becomes degraded or fails,when a power supply fails, when a blower assembly becomes degraded, and so on.

Simple Failuremessage

If WEBES is linked to ISEE, RSS, or RSA, this message is sent directly to HP to arrangecomponent replacement. The Local Administrator Group receives a copy of thismessage. If WEBES is not linked to ISEE, RSS, or RSA, the administrator must contactHP for assistance. All failure messages are linked to the HP Customer Self Repairprogram.

Suggested response

These messages occur when WEBES detects an abnormality in the EVA, which maybe caused by a hardware failure or firmware issue, and the cause of the failure cannotbe immediately identified. These messages may occur when a server-side Fibre Channelloop fails, when a controller does an abnormal termination, and so on.

Complex Failuremessages

If WEBES is linked to ISEE, RSS, or RSA, this message is sent directly to HP for furtherdiagnosis. In this situation, a HP support engineer needs to investigate the EVA logsto determine the root cause and replace any defective components. If the EVA Eventlog collection is enabled (WEBES 6.1 or later), then WEBES also mails these logsdirectly to HP, avoiding a call-back delay to collect them (details follow on next page).The Local Administrator Group receives a copy of this message. If WEBES is not linkedto ISEE, RSS, or RSA, the administrator must contact HP for assistance.

Suggested response

These messages report EVA state changes as a consequence of a Simple Failure, aComplex Failure, or an Environmental message. These messages can occur when avirtual disk goes offline, when a disk group becomes degraded, and so on.

Consequencemessages

The Local Administrator Group receives these messages as informational messages,to scope the impact of the failure on their operational environment. Even if WEBES islinked to ISEE, RSS, or RSA, these messages are not sent to HP if the message is aconsequence of the Simple or Complex Failure message. Information from the Simpleor Complex Failure is sent to HP, instead.

Suggested response


WMI Events

Understanding E5000/X5000 ConfigurationThe E5000 Messaging System/X5000 System providers log event information into WMI namespaces.These WMI indications are used for monitoring the E5000 System/X5000 System. HP StorageManagement Pack rules have a built-in feature to listen to the WMI indications from the E5000/X5000chassis and storage providers. It generates appropriate events on the OpsMgr 2007 console.

NOTE:The HP Storage Management Pack supports events only from the chassis and storage components ofE5000 Messaging System and X5000 System.For more information on how to monitor events from blade servers in an E5000 Messaging System,see the E5000 Messaging System product documentation.For more information on how to monitor events from blade servers in an X5000 System, see theX5000 System product documentation.

Discovery of E5000 Messaging SystemTo monitor E5000 Messaging Systems remotely, the OpsMgr needs to discover the E5000 Systems.OpsMgr provides discovery options to list the available servers in the domain to be managed. Ensurethat the E5000 blade server and the OpsMgr server are part of the same domain.

NOTE:The E5000 Messaging System has to be directly managed by root management server with help ofOpsMgr Agent installed on the managed device during the discovery process.

To discover E5000 Systems in the domain of the management server, complete the following steps:


1. Run the Discovery Wizard, as shown in Figure 26.

Figure 26 Discovery Wizard.


2. The Computer and Device Management Wizard will appear. Select Windows Computers, asshown in Figure 27 and click Next.

Figure 27 Computer and Device Management Wizard.


3. Select Automatic Computer Discovery, as shown in Figure 28 and click Next.

Figure 28 Automatic Computer Discovery.


4. Select the Other user account with the domain of the E5000 blade server and the OpsMgr server.

Enter the User name and Password, as shown in Figure 29. Click Discover.

NOTE:Ensure that you have the administrative privileges to login.

Figure 29 Administrative User name and Password.


5. The Discovery starts finding the computers or the network devices in the network as shown inFigure 30

Figure 30 Discovery of Computers or Network devices.


6. The Computer and Device Management Wizard displays the search results.

Select the E5000 blade server discovered which you want to monitor and in the ManagementMode list box select Agent as shown in the Figure 31. Click Next.

Figure 31 Discovered Computers or Network devices.


7. Enter the User name, Password, and select the appropriate Domain as shown in Figure 32. ClickFinish.

Figure 32 Summary.


8. The OpsMgr Agent will start installing on the selected computer, as shown in Figure 33.

Figure 33 Installation of OpsMgr Agent.


9. After the successful installation of the OpsMgr Agent, a message The task completed successfullyis displayed, as shown in Figure 34.

Figure 34 Successful installation of MOM agent.

Discovery of X5000 SystemTo monitor X5000 Systems remotely, the OpsMgr needs to discover the X5000 Systems. OpsMgrprovides discovery options to list the available servers in the domain to be managed. Ensure that theX5000 blade server and the OpsMgr server are part of the same domain.

NOTE:The X5000 System has to be directly managed by root management server with help of OpsMgrAgent installed on the managed device during the discovery process.

To discover X5000 Systems in the domain of the management server, follow the procedure describedin Discovery of E5000 Messaging System.


Discovery of HP Storage P4000 SystemTo monitor HP Storage P4000 Systems remotely, the OpsMgr 2007 must discover the P4000 Systems.OpsMgr 2007 provides the discovery options to list the available P4000 Systems in the network.Ensure that the HP Storage P4000 server and the OpsMgr server are part of the same network.

To discover HP Storage P4000 System in the network of the management server:

1. Run the Discovery Wizard, as shown in Figure 35.

Figure 35 Discovery Wizard.


2. The Computer and Device Management Wizard window is displayed. Select Network devices,as shown in Figure 36, and then click Next.

Figure 36 Computer and Device Management Wizard.


3. In Specify Network Address, enter the Start and End IP addresses, as shown in Figure 37, andthen click Discover.

NOTE:The following fields are auto populated:• Community string• Version• Discovery Timeout• Management Server

Figure 37 Specify Network Addresses.

Discovery searches for the network devices in the network as shown in Figure 38.


Figure 38 Discovery in progress.


4. The Computer and Device Management Wizard displays the search results.

Select the discovered P4000 System which you want to monitor, and then click Next.

Figure 39 Discovery Results.

It displays the summary of the number of devices to be monitored. Click Finish.

Getting WMI Events from E5000 Messaging System/X5000 SystemTo view the events from the E5000 Messaging System/X5000 System on OpsMgr console,configuration changes are not required on the E5000 System/X5000 System. Ensure that WMI serviceis running and WBEM providers are installed on the E5000 System/X5000 System.

For more information on the E5000 Messaging System and the list of supported events, see http://www.hp.com/go/E5000.




For more information on the X5000 System and the list of supported events, see the X5000 Systemproduct documentation.

NOTE:The HP Storage Management Pack supports events only from the chassis and storage components ofE5000 Messaging System or X5000 System.For more information on how to monitor events from blade servers in an E5000 Messaging System,see the E5000 Messaging System product documentation.For more information on how to monitor events from blade servers in an X5000 System, see theX5000 System product documentation.


4 Using the Management Pack software

View Discovered InventoryAfter the HP Storage Management Pack is imported, on running the discovery wizard the discoveredcomputers get classified into various HP Storage Computer Groups. Complete the following steps toview discovered HP Storage Computer Groups:

1. Click the Monitoring tab.

2. Click Discovered Inventory, as shown in Figure 40.

Figure 40 Discovered Inventory Selected.


3. Click Actions from the toolbar. The Actions console appears, as shown in Figure 41.

Click the Change Target Type option from the Actions console.

Figure 41 Actions Selected.

Using the Management Pack software74

4. The Select a Target Type window appears, as shown in Figure 42.

Figure 42 Select a Target Type window.


5. Click the View all targets option, as shown in Figure 43.

Figure 43 View all targets option.


6. Select HP Storage WEBES Listener Service Monitor from the list, as shown in Figure 44.

Figure 44 HP Storage WEBES Listener Service Monitor.


7. Click OK. In the Discovered Inventory pane, all the systems in the HP Storage WEBES ListenerService Monitor computer group are displayed, as shown in Figure 45.

Figure 45 Discovered Computer.

8. To view computers in other HP Storage computer groups select the following Target Types in Step6:

• HP Command View Servers• HP Storage SMI-S CIM Servers• HP Web-Based Enterprise Services Servers• HP Storage SNMP Trap Event Provider• HP E5000 WMI Event Discovery• HP X5000 WMI Event Discovery

Diagram View of the E5000 Messaging SystemDiagram View displays the diagrammatic representation of the HP E5000 Messaging System. Itdisplays the information in a four level hierarchy as follows:

1. The first level displays the E5000 Messaging System group. All the E5000 Messaging Systemin the domain will be displayed under this group.

2. The second level displays the E5000 Messaging System with Solution Serial Number.3. The third level displays the chassis component of the E5000 Messaging System. The chassis

name is also displayed.


4. The fourth level displays the names of the blade servers associated with the E5000 MessagingSystem.If any one of the blade server is not working, it is not displayed in the Diagram View. If both theblade servers are not working, the E5000 Messaging System group in the first level is displayed.

To see the Diagram View of the E5000 Messaging System, do the following:

1. Discover the E5000 Messaging Systems in the domain of the management server. For moreinformation, see Discovery of E5000 Messaging System

NOTE:Ensure that the E5000 Messaging System is in the healthy state.

2. After you discover the E5000 Systems, click the Authoring tab.

It displays the Authoring console.

3. Select Object Discoveries and type E5000 system in the Look For: textbox.

Figure 46 Object Discoveries.

4. Double-click on an E5000 Messaging System.

The three rules are displayed.


5. Right-click on a rule and select Override > Override the Object Discovery > For all objects of theclass Windows.

Figure 47 Override Properties.

NOTE:Enabling one rule will automatically enable the other two rules.

6. Select the Enable checkbox and set the Override Value to True.

NOTE:By default, the Override value is set to 300 seconds, where the rule takes 300 seconds toapply. Also, the Diagram View will refresh every 300 seconds. You can specify a minimumof 50 seconds or a maximum of 300 seconds as the override value.For example, if you change the override value to 120 seconds then the rule will take 120seconds to apply and the Diagram View will refresh every 120 seconds.In case you change the Override Value, navigate to the last optionselect on destination Management Pack on the page and Click New.Type a name for the management pack and click Save.

7. Click OK.


8. Click the Monitoring tab to display the Monitoring console.

9. Under the HP E5000 Messaging System, click Diagram View.

The Diagram view of the E5000 Messaging System is displayed.

Figure 48 Diagram View of HP E5000 Messaging System.

NOTE:The HP Storage Management Pack for System Center version 2.0 supports the discovery and displayof the E5000 Messaging System. However, it does not support health monitoring.The E5000 Messaging System supports the G7 generation of chassis.

Diagram View of the HP Storage P4000 SystemDiagram View displays the diagrammatic representation of the HP Storage P4000 System. It displaysthe information in a three level hierarchy as follows:

1. The first level displays the P4000 System group.2. The second level displays the clusters of P4000 Systems.

All the P4000 Systems managed by the OpsMgr 2007 are displayed.

3. The third level displays the names of the HP Storage P4000 System in a cluster.

To see the Diagram View of the HP Storage P4000 System:


1. Discover the P4000 Systems in the network of the management server. For more information,see Discovery of HP Storage P4000 System.

2. After you discover the P4000 Systems, click the Authoring tab.

The Authoring console is displayed.

3. Select Object Discoveries and type P4000 system in the Look For: textbox.

Figure 49 Object Discoveries.

4. Double-click the P4000 System which you want OpsMgr 2007 to monitor.

Two rules are displayed.

5. Right-click on a rule and select Override > Override the Object Discovery > For all objects of theclass Windows.


6. Select the Enabled checkbox and set the Override Value to True.


NOTE:

If you enable one rule the other rule is automatically enabled.

By default, the Override value is set to 1800 seconds, where the rule takes 1800 secondsto apply. Also, the Diagram View is refreshed every 1800 seconds. You can specify aminimum of 300 seconds or a maximum of 1800 seconds as the override value.For example, if you change the override value to 1120 seconds then the rule will take 1120seconds to apply and the Diagram View will refresh every 1120 seconds.If you change the Override Value, then navigate to the last optionselect on destination Management Pack on the page, and then click New.Type a name for the management pack and click Save.

7. Click OK.

8. Click the Monitoring tab to display the Monitoring console.


9. Under the HP Storage P4000 System, click Diagram View.

The Diagram view of the HP Storage P4000 System is displayed.

Figure 51 Diagram View of HP Storage P4000 System.

NOTE:The HP Storage Management Pack for System Center version 2.0 supports the discovery and displayof the HP Storage P4000 System. However, it does not support health monitoring.

Disabling DiscoveriesThe following discoveries are part of the HP Storage Management Pack:

• HP Storage SNMP Trap Catcher Discovery RuleDiscovers computers which have SNMP Trap service installed.

• HP Storage WEBES Listener Service MonitorDiscovers computers which have HP Storage WEBESListener installed.

• HP Command View Servers DiscoveryDiscovers HP Command View servers.

• HP Storage SMI-S CIMServer Servers Discovery


Discovers HP Storage SMI-S CIMServer Servers.

• HP Storage Web-Based Enterprise Services Servers DiscoveryHP Storage Web-Based Enterprise Services Servers Discovery.

• HP E5000 WMI Event DiscoveryDiscovers HP E5000 Messaging Systems.

• HP X5000 WMI Event DiscoveryDiscovers HP X5000 Systems.

These discoveries have been enabled by default. Complete the following steps to disable a discovery:

1. Open the Authoring Console.

2. Select Rules in the Authoring pane.

The list of discovered objects is displayed in the Rules pane.

3. Find the discovered object in the Rules pane for which you want to disable the rules.

4. Right-click on the discovered object and select Overrides > Override the Rule.

5. Select the group or computer for which you want to disable the Discovery, as shown in Figure52:

Figure 52 Disabling Override.


6. Select a specific object for which you want to disable Override Rule and click OK, as shown inFigure 41:

Figure 53 Selecting Object for disabling Rule.


7. The Override Properties dialog box displays as shown in Figure 42:


8. Select the Enabled Parameter and change the Override Value to False.

9. Click Apply and verify that the Effective Value of the parameter has changed to False.

10. Click OK to confirm.

NOTE:It is recommended to save override settings in a Custom Management Pack instead of the DefaultManagement Pack. This will avoid creating dependency between Default Management Pack and HPStorage Management Pack.


Monitoring HP Services Health

Service Health MonitorsThe HP Storage Management Pack installs the following service health monitors:

Figure 55 Monitors.

HP Command View Service Health MonitorMonitors the HP Command View Service Health. It generates an alert when the service stops. It triesto recover the health by attempting to automatically restart the service. To check the service healthchanges and recovery details view the Health Explorer.

The OpsMgr 2007 agent must be installed on the HP Command View server.

HP Storage SMI-S CIM Service Health MonitorMonitors the SMI-S CIM Service Health. It generates an alert when the service stops. It tries to recoverthe health by attempting to automatically restart the service. To check the service health changes andrecovery details view the Health Explorer.

The OpsMgr 2007 agent has to be installed on the SMI-S CIM server.


HP WEBES DESTA Service Health MonitorMonitors the WEBES DESTA Service Health. It generates an alert when the service stops. It tries torecover the health by attempting to automatically restart the service. To check the service healthchanges and recovery details view the Health Explorer.

The OpsMgr 2007 agent has to be installed on the WEBES Server.

HP WEBES DESTA WCCProxy Service Health MonitorMonitors the WEBES WCCProxy Service Health. For more information, see HP WEBES DESTA ServiceHealth Monitor

Figure 56 Health Explorer.

Monitoring consoleThe OpsMgr 2007 Monitoring console displays all events and alerts generated by the HP Storageportfolio. You must perform all user activities for the HP Storage Management Pack software on theMonitoring console.

For each WEBES/SEA notification report, the HP Storage Management Pack generates an event inthe OpsMgr 2007 server. The event rules generate the alerts according to the specified rules.


Event handlingEvents are collected automatically from the WEBES Event Listener, Service Health Monitors, SNMPTrap Catchers, and the E5000 Messaging System. Depending on the event severity, an alert isgenerated by event rules only for error, critical error, and warning events.

Events Details tabThe Events Details tab, shown in Figure 57, comprises the following components:

• Event Description - Problem description, corrective action, cause of the problem, and the FRU List.• Log Name - Name of the log file that helps in monitoring events.• Event Number - Event number of the event in the log file. (You can edit the numbers)• Logging Computer - Storage Management Appliance Name or Problem Reporting Node.• Source - Name of the event.• User - User who reports this event.• Time - When the event was generated at reporting node.

Event ParametersThe Event Parameters of the HP Storage have been set to the following:

• Parameter1 - Device Id• Parameter 2 - Device Name• Parameter 3 - Source Computer Name - the computer that generated the event• Parameter 4 - Source Computer Domain Name - the domain of the computer that generated the

event

Using OpsMgr 2007 Views

HP StorageAll events and alerts generated by HP Storage hardware are shown in Figure 57. The view is aconsolidation of events generated by HP Command View EVA Software Suite, HP Storage EnterpriseModular Arrays, HP Storage Enterprise Virtual Arrays, HP Storage Infrastructure, HP Storage ModularSmart Arrays, HP Storage P4000, HP Tape Drives, HP Storage VA, HP Storage XP, HP Web-BasedEnterprise Services (WEBES), and HP 3PAR Storage System.


Figure 57 OpsMgr 2007 Event Viewer.

HP Command View EVA Software Suite

Displays events generated by HP Command View Service Health Monitor and HP Storage SMI-S CIMService Health Monitor Alerts.

HP Command View

Displays events generated by problems in the HP Command View software.

HP Storage Enterprise Modular Arrays

Displays events generated by Enterprise Modular Arrays, including EMA12000 and EMA16000.

HP Storage Enterprise Virtual Arrays

Displays events generated by Enterprise Virtual Arrays including EVA3x00, EVA4x00, EVA5x00,EVA6x00, and EVA8x00.

HP Storage Infrastructure

Displays HP Storage infrastructure related events, which may be related to FC Switches.


HP Storage Modular Smart Arrays

Displays events from Modular Smart Arrays, including MSA1000, MSA1500, MSA1500i, andP2000.

HP Storage P4000

Displays events from HP Storage P4000.

HP Tape Drives

Displays error and warning events from HP Tape Drives and HP Tape Device Management Software.

HP Storage VA

Displays events from Virtual Arrays, including the VA7100, VA7400, VA7100iSCSI, VA7400iSCSI,VA7110, and VA7410.

HP Storage XP

Displays error and warning events from XP Disk Arrays, including XP 48, 128, 256, 1024, 12000,and 24000, and HP XP Device Management Software.

HP Web-Based Enterprise Services (WEBES)

Displays events generated by HP WEBES DESTA Service Health Monitor and HP WEBES DESTAWCCproxy Service Health Monitor.

HP 3PAR Storage System

Displays error and warning events from HP 3PAR Storage System.

HP E5000 Messaging SystemDisplays events from HP E5000 Messaging System.

HP X5000 SystemDisplays events from HP X5000 System.

Alerts

Alert Details tabFollowing are the components of the Alert Details tab:

• Source - origin of the problem.• User - the owner of this alert.• Causes - the cause that triggers or displays the alert.• Resolution - the proposed fix for the Issue.


• Time - the time when the alert was generated.

The OpsMgr 2007 Alert window Details tab, shown in Figure 58, displays problem description,corrective action, cause for the problem, and the FRU list.

Figure 58 Alert view, Details tab.

Alert Customs FieldThe Alert Custom Fields of the HP Storage alerts have been set to the following:

• Custom Field 1 - Source of the Event• Custom Field 2 - Logging Computer name• Custom Field 3 - Device Id• Custom Field 4 - Device Name• Custom Field 5 - Source Computer Name - the computer that generated the event• Custom Field 6 - Source Computer Domain Name - the domain of the computer that generated

the event

Figure 59 shows all the Custom Fields and how each field needs to be filled:


Figure 59 Alert Properties, Custom Fields.

Product Knowledge tabThe Product Knowledge tab, shown in Figure 60, provides context-sensitive links to external informationsources, including websites and troubleshooting documents.


Figure 60 Alert view, Product Knowledge tab.

Alerts and viewsDisplays alerts generated by HP Storage Management Pack. Select Alerts in the HP Storage folderon the left pane of the OpsMgr 2007 operator console. The right pane displays all alerts generatedby the particular storage hardware. The alert view has a folder for each HP Enterprise Storage platform,as follows:


HP StorageDisplays alerts generated by HP Storage hardware. The view is a consolidation of alerts generatedby HP Command View EVA Software Suite, HP Storage Enterprise Modular Arrays, HP StorageEnterprise Virtual Arrays, HP Storage Infrastructure, HP Storage Modular Smart Arrays, HP StorageP4000, HP Storage Tape Library, HP Storage VA, HP Storage XP, HP Web-Based Enterprise Services(WEBES), and HP 3PAR Storage System.

HP Command View EVA Software Suite warnings and errors

Displays warning, critical, and error alerts generated by the HP Storage Command View ServiceHealth Monitor and HP Storage SMI-S CIM Service Health Monitor Alerts.

HP Command View warnings and errors

Displays warning, critical, and error alerts generated by the HP Command View software.

HP Storage Enterprise Modular Array warnings and errors

Displays warning, critical, and error alerts generated by Enterprise Modular Arrays, includingEMA12000 and EMA16000.

HP Storage Enterprise Virtual Array warnings and errors

Displays warning, critical, and error alerts generated by Enterprise Virtual Arrays, including EVA3x00,EVA4x00, EVA5x00, EVA6x00, and EVA8x00.

HP Storage Infrastructure warnings and errors

Displays warning, critical, and error alerts generated by Storage infrastructure, including FC Switches.

HP Storage Modular Smart Array warnings and errors

Displays warning, critical, and error alerts generated by Modular Smart Arrays, including MSA1000,MSA1500, MSA1500i, and P2000.

HP Storage P4000 warnings and errors

Displays warning alerts generated by HP Storage P4000.

HP Storage Tape Library warnings and errors

Displays warning and error alerts generated by HP Storage Tape Library and HP Tape DeviceManagement Software.

HP Storage VA warnings and errors

Displays warning and error alerts generated by VA7100 and VA7400 series Virtual Arrays.


HP Storage XP warnings and errors

Displays warning, critical, and error alerts generated by HP Storage XP 48, 128, 256, 1024, 12000,and 24000 Arrays, and HP XP Device Management Software.

HP Web-Based Enterprise Services (WEBES) warnings and errors

Displays alerts from HP WEBES DESTA Service Health Monitor and HP WEBES DESTA WCCproxyService Health Monitor.

HP 3PAR Storage System warnings and errors

Displays warning and error alerts generated by HP 3PAR Storage System.

HP E5000 Messaging System

HP E5000 Messaging System warnings and errors

Displays warning and error alerts generated by HP E5000 Messaging System.

NOTE:The HP Storage Management Pack supports events only from the chassis and storage components ofE5000 Messaging System.For more information on how to monitor events from blade servers in an E5000 Messaging System,see the E5000 Messaging System product documentation.

HP X5000 System

HP X5000 System warnings and errors

Displays warning and error alerts generated by HP X5000 System.

NOTE:The HP Storage Management Pack supports events only from the chassis and storage components ofX5000 System.For more information on how to monitor events from blade servers in an X5000 System, see theX5000 System product documentation.



5 System Center Essentials

The HP Storage Management Pack for System Center can be used with SCE 2007 or SCE 2010 tomonitor the HP Storage hardware and software.

To use the HP Storage Management Pack with SCE 2007 or SCE 2010, follow the steps describedin the following sections:

• Chapter 1• Chapter 2• Chapter 3• Chapter 4

NOTE:Use the SCE 2007 or SCE 2010 server instead of the OpsMgr 2007 server.Currently, HP Storage Management Pack for System Center v2.0 supports only alert/events integration.Diagram/topological view is not supported for System Center Essentials.


System Center Essentials100

6 Frequently Asked Questions

HP Systems Insight ManagerQ1. How does HP SIM compare to OpsMgr 2007 and why should I use both?

A1. OpsMgr 2007 and HP SIM are complementary management tools.

HP SIM provides hardware resource life cycle management for HP servers, clients, printers, and otherstandards-based devices. It combines and displays:• in-depth health and configuration information• group management• version control for HP system software• remote administration through HP Lights-Out management processorsThis extensive application along with HP Essentials value-added software can also provide advancedhardware performance, administration and vulnerability management.

Within an IT infrastructure, HP SIM and the HP Essentials Value Packs are for organizations that areresponsible for proper configuration, timely update, security, and health of hardware resources.

OpsMgr 2007 delivers comprehensive monitoring, performance management and analysis tools tomaintain Windows operating systems and application platforms. Microsoft relies on industry partnerslike HP and others to provide additional hardware and software management solutions. This willfurther extend OpsMgr 2007 to meet the needs of customers' enterprise environments. Implementingboth OpsMgr 2007 and HP SIM provides well-integrated and complementary benefits, which helpto manage adaptive enterprise environments.

Platform SupportQ1. Can I use the HP Management Packs for System Center with MOM 2005 or MOM 2000?

A1. OpsMgr 2007 Management Packs format is different than MOM 2005. For more informationon MOM 2005, see the website:

http://h18006.www1.hp.com/products/storageworks/mpackmom2005/index.html

HP Management Packs for servers and storage for MOM 2000 are not supported by Microsoft.

Q2. What hardware platforms are supported by the new HP Storage Management Pack for SystemCenter?

A2. The HP Storage Management Packs for System Center supports the following storage platforms:


agement Software• HP Storage XP 48, 128, 256, 1024, 12000, and 24000 Arrays, and HP XP Device Management

Software


http://h18006.www1.hp.com/products/storageworks/mpackmom2005/index.html



• HP Storage B-series Switches and HP B-series Switch Device Management Software• HP Storage P4000 SAN/iQ 8.5, 9.0, and 9.5• HP E5000 Messaging System• HP X5000 System• HP 3PAR Storage System

Q3. Why aren't my HP informational events showing up as alerts under OpsMgr 2007?

A3. The HP Storage Management Pack for System Center only generates alerts in OpsMgr 2007 forcritical and warning states. Check the events view for a complete list and events.

TroubleshootingQ1. I am using the WEBES XML interface. The first time I ran the desta mom on command, it did notprompt me for the host name and port number. What do I do?

A1. If you are not prompted for the host name and port information, run the command again (notethat you may need to run desta mom off first, depending on the version of WEBES you are using).Then, re-run the command.

For more information regarding this process, see Configuring WEBES to send an XML event callout.

Q2. The WEBES configuration desta mom on defaulted to port 2069 instead of 8945. What do Ido?

A2. The port number needs to be the same in both the WEBES desta mom configuration and theOpsMgr 2007 Management Pack configuration. Configuring WEBES to send an XML event calloutcontains instructions for changing the port you are using; be sure both of the configurations are usingthe same port.

Q3. The systems running WEBES Event Listener when discovered are not getting displayed in theView Discovered Inventory pane.

A3. Ensure that you have selected the right computer group and then refresh the Monitoring pane. Ifthe problem still persists, you may need to restart the system running OpsMgr 2007 managementserver.

Q4. I'm not getting WEBES events and alerts. WEBES and ISEE are working properly.

A4. To verify the communication path from the WEBES through the WEBES Listener to the OpsMgr2007 in your environment, follow these steps:

1. On the system running the WEBES Event Listener, verify if the WEBESListener service is installed/run-ning.(Control Panel > Administrative Tools > Services).

2. On both WEBES as well as WEBES Listener systems, verify if there are no firewalls blocking theport.

3. Try to telnet from WEBES Server to WEBES Listener server:> telnet <IP address of WEBES Listener Server> 8945

Frequently Asked Questions102

You should get a login screen if the port is active.

4. Enable debug on the WEBES Listener service:a. Stop the WEBESListener service.b. Set the debug level in the config.txt file to 4 which can be found at:

• ~\Program Files\HP\HP Enterprise Storage directory for a 32-bit operating system• ~\Program Files (x86)\HP\ HP Enterprise Storage directory for a 64-bit operating system

c. Restart the WEBESListener service.d. On the WEBES system, generate the EVA test events.

For more information, see Generating WEBES Test Events.

e. You should see the test events scroll across the screen. To verify if they were sent properly,go to the event viewer on the system running the WEBESListener application, and check theApplication log of Windows. The events are logged by the WEBESEventListener.

f. If the events show up in the Application log of Windows, they are being properly processedby the WEBES Event Listener. Stop the service, reset the debug level to 2 in the config.txtfile, and restart the service. Move to the OpsMgr 2007 management station to continuetroubleshooting.

g. If you do not see the events in the Application log, please collect the WEBESEventListen-er.log file and contact HP Support team. See Support Information• ~\Program Files\HP\ HP Enterprise Storage directory for a 32-bit operating system• ~\Program Files(x86)\HP\ HP Enterprise Storage directory for a 64-bit operating system

NOTE:If the alert generated from WEBES is SEA Test alert, only the Application Log is created and the alertwill not be seen in the OpsMgr console.

Q5. The OpsMgr 2007 Management Pack kit fails with error “The scripts required for this install tocomplete could not be run”.

A5. Please install the SNMP Service on the OpsMgr 2007 Management Server before installing theHP Storage Management Pack for System Center. The installation program runs a script which requiresthe smi2smir tool to register SNMP MIBS related to HP Storage devices. The smi2smir tool can belocated in the ~SYSTEM32\wbem\snmp directory for a 32-bit operating system and ~SysWOW64\wbem\snmp directory for a 64-bit operating system. Tool gets installed when you install SNMP onWindows servers.

Q6. I have installed the Management Pack and I get the error message 'The scripts required for thisinstall to complete could not be run'. I have also checked that the WMI SNMP provider is installedand yet I get the same error.

A6. To verify if the installation is complete, verify the following:

• Check if the Windows operating system you are using is Microsoft Windows Server 2008, installversion 1.5.1 or later, which supports Microsoft Windows Server 2008 operating system.

• If you are using the 64-bit version of Microsoft Windows Server 2003 operating system, installStorageWorks Management Pack 1.5.2 or later.

Q7. I have installed and imported the StorageWorks Management Pack version 1.5.2 for MicrosoftWindows Server 2003 64-bit. However, I still get the error message 'The scripts required for thisinstall to complete could not run'.


A7. Before installing the Storage Management Pack in Microsoft Windows Server 2003 for a 64-bitoperating system, you must install a Microsoft Hotfix 942589 from Microsoft download site.

http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=942589&kbln=en-us

Q8. I am not able to see anything after creating the View with target as SNMP Trap Catcher Discovery.

A8. Check if the SNMP Trap Catcher rule in the authoring pane is disabled. If it is disabled, enablethe rule.

Q9. I have created the view with Object as SNMP Trap Catcher Discovery in the OpsMgr console.I could see some Events\Alerts from the monitoring device but not in readable format.

A9. If you are using the Microsoft Windows Server 2003, open the command prompt and navigateto this folder: ../windows/system32/wbem/snmp.

If you are using Microsoft Windows Server 2008, open the command prompt and navigate to thisfolder:../windows/SysWOW64/wbem/snmp.

Run the command smi2smir/l to get a list of .mib files registered in WMI. If you are not able tofind .mib files registered, reinstall the HP Storage Management Pack and also check if the installedmanagement pack kit supports the installed version of the Windows operating system.

Q10. I have installed and imported the management pack. I am Getting SNMP alerts but I am gettinga lot of Alerts from Agent computers about the WMI failure. After importing the management pack,I am getting Alerts from multiple Agent computers about the WMI failure.

A10. A simple fix is to Override the “HP Storage Trap Catcher" Rule in the Operations Managerconsole for a group (a user-defined group) you have created which includes the systems you areexplicitly trying to monitor. Note that these are the systems you have configured to receive the trapsfrom the storage devices and device management software, not necessarily the storage devices orsystems running the device management software.

From management pack version 1.5.3 we have disabled the rule completely. This is done so that theissue does not occur due to non availability of WMI SNMP provider installation on the discoveredmachines. The rule has to be enabled for required groups.

Q11. I am using HP Storage Works Management Pack v1.8 for Monitoring EVA alerts. Events sentfrom the WEBES are not reaching the OpsMgr server.

A11. There is a known compatibility issue with WEBES v5.4, ISEE v5, and the WEBESListener v1.2.WEBES v5.5 resolves this issue.

Q12. I am using HP Storage Management Pack for Monitoring EVA alerts. Events sent from WEBESdoes not reach OpsMgr and the WebesListenerlog.log file grows very large.

A12. We have released a customer advisory on this issue. You can download this from the followingwebsite: http://saw.cce.hp.com/km/saw/view.do?docId=emr_na-c01581401.

Q13. On the Microsoft Windows Server 2008 x64 platform, while uninstalling HP StorageWorksManagement Pack v1.6.0 or earlier, the MIBs are not unregistered during uninstallation. Theunregistration of the MIBs does not cause any system issue.

A13. To uninstall the MIBs manually, perform the following tasks:

• Launch the command prompt with elevated administrative privileges ("Run as administrator")• Go to the installation folder and run the following command:

cmd smi2smir /d mib_name

Q14. I have HP StorageWorks Management Pack 1.5.3 imported into OpsMgr 2007. When I tryto manually upgrade it with version v1.6.0 or later, it displays an error.


http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=942589&kbln=en-us

http://saw.cce.hp.com/km/saw/view.do?docId=emr_na-c01581401

A14. Manually delete the HP StorageWorks Management Pack version 1.5.3 from OpsMgr and thenimport HP StorageWorks Management Pack v1.6.0 or later.

Q15. I have HP StorageWorks Management Pack 1.5.3 imported into OpsMgr 2007. It does notupgrade when I install HP StorageWorks Management Pack 1.7.0 or later.

A15. Manually delete the HP StorageWorks Management Pack version 1.5.3 from the OpsMgr andthen import HP StorageWorks Management Pack version 1.7.0 or later. After manual importing ofManagement pack version 1.7.0 or later, it overrides the Trap Catcher rules.

Q16. During upgrade of WEBES Listener Service on Microsoft Windows Server 2003 systems, itdoes not give a warning message to the user before stopping and replacing the executable.

A16. It’s a windows behavior on Microsoft Windows Server 2003 systems which has been overcomein Microsoft Windows Server 2008 systems.

Q17. I am able to see multiple version of HP StorageWorks Management Pack installed in my system,due to which I am not able to identify out of these versions which version is actually working.

A17. It was an issue with the HP StorageWorks Management Pack installer 1.7.0 or earlier. The HPStorageWorks Management Pack package installer 1.8.0 or later resolves this issue. The HPStorageWorks Management Pack installer 1.8.0 or later will uninstall all previous versions beforeinstalling current version and only one version will exist in the system.

Q18. I am able to see multiple versions of HP StorageWorks Management Pack installed in my systemand during uninstallation of any of the released version, all the installed files get uninstalled, whichleads to other installed versions behaving incorrectly.

A18. It was an issue with HP StorageWorks Management Pack installer 1.7.0 or earlier. The HPStorageWorks Management Pack installer 1.8.0 or later will uninstall all previous versions beforeinstalling current version which resolves this issue.

Q19. I am able to see duplicate events from one E5000 Messaging System/X5000 System in theOpsMgr console.

A19. Monitor only one blade server from the E5000 Messaging System/X5000 System. For moreinformation, see Configuring the Management Pack for Processing WMI Events\Alerts.

Q20. I am not able to see some events from the HP Storage Tape Drives in the HP Tape Drivesfolder.

A20. It is an expected behavior. Open the HP Storage folder to see all the events from HP StorageTape Drive. These events come with source as "0".

Q21. I have installed the HP Storage Management Pack 2.0, and discovered the E5000 MessagingSystems using OpsMgr Discovery Wizard. The firewall settings of the E5000 system are in the ONmode. I am not able to see the Diagram View for the E5000 system.

A21. To confirm if the issue is with the firewall settings of the E5000 system, click Event Viewer >Applications and Services logs > Operations Manager logs. Check if an error is logged with ID100and the description “Error: RPC server is unavailable <system name>“.

To get the Diagram View, OFF the firewall settings of the E5000 Messaging System and check again.

Q22. I have installed the HP Storage Management Pack 2.0 and discovered the P4000 Systemsusing OpsMgr Discovery Wizard. I am not able to see the Diagram View for the P4000 system.

A22. This can occur due to the unregistration of the .dll file which is used for the Diagram View.It can happen due to registry problems.

To confirm if the issue is with the .dll file, click Event Viewer > Applications and Services logs >Operations Manager logs. Check if an error is logged with ID101 and the description “ActiveXcomponent can’t create object: HPStorage.SNMP”.


To register the .dll file, uninstall the HP Storage Management Pack 2.0 from the Control Panel andreinstall the management pack.

Q23. I have installed the HP Storage Management Pack 2.0 and discovered the P4000 System inthe OpsMgr console. The diagram view of the P4000 System is displayed in the P4000 diagramview folder. I shut down one of the nodes of the P4000 System , but the diagram view still displaysthe P4000 node ?

A23. Whenever the node is shut down, the health state of the particular node in diagram view changesto not-monitored state. Currently, the health monitor is not supported in HP Storage Management Pack2.0, hence the diagram view will continue to be displayed.

Q24. I have installed HP Storage Management Pack 2.0 and generated the events for E5000Messaging System in the OpsMgr console . After some time, I uninstalled the HP Storage ManagementPack 2.0. Old events are still seen even after uninstallation of HP Storage Management Pack 2.0?

A24. For information on this scenario, please see Microsoft System Center Operations Manager2007 R2 Operations User's Guide.


7 Support and other resources

Intended audienceThis guide is intended for administrators and users of HP storage products in a OpsMgr 2007environment. The readers of this document must be familiar with HP storage management softwareand the Microsoft Windows operating system.

Related documentationIn addition to this guide, see the following websites:

• For HP Storage Management Pack, see the website:www.hp.com/go/storageworks/scom2007

• For installation and configuration of WEBES/SEA, see the following website:http://h18023.www1.hp.com/support/svctools/webes/

• For HP Storage Enterprise Virtual Array, see the following website:http://h18006.www1.hp.com/products/storage/software/cmdvieweva/index.html

• For HP Storage Enterprise Array Controller Software, see the following website:http://h18006.www1.hp.com/products/storageworks/acs/index.html

• For HP Storage SAN products, see the following website:http://h18006.www1.hp.com/storage/saninfrastructure/

• For HP Storage Modular Smart Arrays, see the following website:http://h18006.www1.hp.com/storage/disk_storage/msa_diskarrays/index.html

• For HP Storage Virtual Array, see the following website:http://h20000.www2.hp.com/bizsupport/site/search/r4_0/jsp/search.jsp?lang=en&cc=us&tx=HP%20

• For HP Storage Tape Storage, see the following website:http://h18006.www1.hp.com/storage/tapestorage.html

• For troubleshooting on HP Storage Tape Drives, see the HP Command View Tape Library software,see the following website:http://www.hp.com/support/cvtl

• For HP Storage Array, see the following website:http://www.hp.com/go/storageworks/xp

• For HP Storage P4000 Arrays, see the following website:http://www.hp.com/go/p4000

• For HP E5000 Messaging System, see the following website:http://www.hp.com/go/e5000




http://h18006.www1.hp.com/products/storage/software/cmdvieweva/index.html

http://h18006.www1.hp.com/products/storageworks/acs/index.html

http://h18006.www1.hp.com/storage/saninfrastructure/

http://h18006.www1.hp.com/storage/disk_storage/msa_diskarrays/index.html

http://h20000.www2.hp.com/bizsupport/site/search/r4_0/jsp/search.jsp?lang=en&cc=us&tx=HP%20

http://h20000.www2.hp.com/bizsupport/site/search/r4_0/jsp/search.jsp?lang=en&cc=us&tx=HP%20

http://h18006.www1.hp.com/storage/tapestorage.html

http://www.hp.com/support/cvtl

http://www.hp.com/go/storageworks/xp

http://www.hp.com/go/p4000

http://www.hp.com/go/e5000

• For HP Storage Management Pack Questions and answers, see the following website:http://h18006.www1.hp.com/storage/SCOM_managementpack.html

• Other HP documents can be found at the following websites:http://welcome.hp.com/country/us/en/support.htmlhttp://h18006.www1.hp.com/storage/http://docs.hp.com/en/storage.html

• For HP 3PAR Storage System, see the following website:http://www.hp.com/go/3par

Document conventions and symbolsTable 5 Document conventions and symbols

ElementConvention

Cross-reference links and e-mail addressesMedium blue text: Figure 1

Website addressesMedium blue, underlined text (http://www.hp.com)

• Key names• Text typed into a GUI element, such as into a box• GUI elements that are clicked or selected, such as menu and list

items, buttons, and check boxes

Bold font

Text emphasisItalics font

• File and directory names• System output• Code• Text typed at the command line

Monospace font

• Code variables• Command-line variables

Monospace, italic font

Emphasis of file and directory names, system output, code, and texttyped at the command lineMonospace, bold font

IMPORTANT:Provides information or specific instructions.

NOTE:Provides additional information.

Support and other resources108

http://h18006.www1.hp.com/storage/SCOM_managementpack.html

http://welcome.hp.com/country/us/en/support.html

http://h18006.www1.hp.com/storage/

http://docs.hp.com/en/storage.html

http://www.hp.com/go/3par

http://www.hp.com

http://www.hp.com

TIP:Provides helpful hints and shortcuts.

HP technical supportTelephone numbers for worldwide technical support are listed on the HP support website:

http://www.hp.com/support/

Collect the following information before calling:

• Technical support registration number (if applicable)• Product serial numbers• Product model names and numbers• Applicable error messages• Operating system type and revision level• Detailed, specific questions

For continuous quality improvement, calls may be recorded or monitored.

HP strongly recommends that customers sign up online using the Subscriber's choice website:

http://www.hp.com/go/e-updates

• Subscribing to this service provides you with e-mail updates on the latest product enhancements,newest versions of drivers, and firmware documentation updates as well as instant access to nu-merous other product resources.

• After signing up, you can quickly locate your products by selecting Business support and thenStorage under Product Category.

HP-authorized resellerFor the name of your nearest HP-authorized reseller:

• In the United States, call 1-800-282-6672.• Elsewhere, visit the following HP website:

http://www.hp.comThen click Contact HP to find locations and telephone numbers.

Helpful websitesFor other product information, see the following HP websites:

• http://www.hp.com• http://www.hp.com/go/storage• http://www.hp.com/support/• http://www.docs.hp.com



http://www.hp.com/go/e-updates

http://www.hp.com

http://www.hp.com

http://www.hp.com/go/storage


http://www.docs.hp.com

Support InformationFor the HP Storage Management Pack product support, please contact HP Call Center or HP Servicesrepresentative for higher level support contracts.

WEBES supportFor any help regarding WEBES, see http://h18023.www1.hp.com/support/svctools/webes/.

Support and other resources110


Glossary

This glossary defines terms used in this guide or related to this product. It is not a comprehensiveglossary of computer terms.

WEBES: Web Based Enterprise Services (WEBES) is a suite of tools that runs on the usersystems of various operating systems and hardware platforms. It is aimed atpreventing or reducing the system's down time.

SNMP: Simple Network Management Protocol (SNMP) is a widely used networkmonitoring and control protocol. Data is passed from SNMP agents, which arehardware and/or software processes reporting activity in each network device(hub, router, bridge, and so on) to the workstation console used to oversee thenetwork. The agents return information contained in an MIB (ManagementInformation Base), which is a data structure that defines what is obtainable fromthe device and what can be controlled (turned off, on, and so on).

WMI: Windows Management Instrumentation (WMI) provides an operating systeminterface through which monitored systems provide information and notification.

WEBES Listener: The WEBES Listener is a Windows service that processes information from WEBESinto a OpsMgr-friendly (and Windows event log friendly) format. The WEBESListener communicates with WEBES through XML and needs to run on a differentsystem than WEBES. The HP Enterprise Storage WEBES Listener for System Centerinstaller installs and configures the WEBES Listener service and supporting files.

MOM 2005: MOM 2005 is an event and performance management tool for Windows ServerSystem. MOM 2005 improves the manageability of your infrastructure.

OpsMgr 2007: Microsoft System Center Operations Manager 2007 enables you to monitor yourIT services and provides an end-to-end monitoring environment.


Glossary112

Index

AAlerts

Views, 92audience, 107authorized reseller, 109

Cconventions

document, 108

Ddiscovery, 57document

conventions, , 108related documentation, , 107

documentation, 107

EE5000 Messaging System

WMI, 57Event Flow Model

WEBES, 10

FFrequently Asked Questions

Troubleshooting, 101

Hhelp, 109HP, 109

authorized reseller, 109storage web site, 110Subscriber’s choice web site, 109technical support, 109

HP web site, 107

MManagement Pack, 15, 20, 32

Discovered Inventory, 73

monitoringSNMP, 43

Oobtaining, 109OpsMgr 2007, 16

PProduct support, 15

Rrelated documentation, 107

SSNMP, 10, 11, 16

Events\Alerts, 39Subscriber’s choice, 109System Center, 20, 26System Center, 20, 26System requirements

OS Support, 15

Ttechnical support, 109Traps, 43

Wwarning, 109warning , 109web sites

HP storage, 109web sites

HP documentation, 108HP Subscriber’s choice, 109

WEBES, 18monitoring, 53WEBES Listener, 10

WEBES ListenerMOM 2005, 26


WMI, 10, 19E5000 Messaging System, 11Events\Alerts, 40

114

Documents

HP Storage Management Pack for System Center User Guideh20628.Management Pack is designed to receive alerts and events from the HP Storage portfolio to the HP Storage Management Pack