HP Graphics Solutions Services · Brochure HP Graphics olutions ervices 2 HP Graphics Solutions Services Welcome HP understands when it comes to the business of printing, the equipment

HP Graphics Solutions ServicesLarge Format Production and Industrial Solutions

Brochure | HP Graphics Solutions Services

2

HP Graphics Solutions Services

Welcome

HP understands when it comes to the business of printing, the equipment and technology is just part of the story. That is why HP provides industry-leading service and support that addresses multiple aspects of a company’s HP printing- related operations and business. Our unique services fully support your digital printing business by enhancing the productivity of your printers and your people, helping keep downtime to a minimum and enabling your business to be more profitable. With HP Support Services, you will decrease your time-to-repair, reduce overall cost of ownership, and optimize your return on your investment.

Following are the services we offer that can help keep your printing operation performing at an optimal level.

Ramp-up

Engineer Training

Operator L1 Training

Installation Peak Production Support

Color Management

Equipment Recertification

Equipment Relocation

Preventive Maintenance

Uptime & Maintenance Kits

RIP - ONYX & Caldera

Operator L2 Training

Service & Support

Manage Change

Optimize Production

Get Started

Manage Printing

Site Assessment

Support Service Training Service Productivity Service Customized Service


3

Table of ContentsService & Support programs

HP Large Format Production and Industrial Products Serviced Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

HP Large Format Production and Industrial Products Service & Support Matrix. . . . . . . . . . . . . . . . . . . . . .5

Full Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Shared Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Parts and Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

HP Latex Serviced Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

HP Latex Service & Support Matrix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Full Coverage & Care Packs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Onsite Uptime Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Peak Production Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Training

Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Productivity Optimization Services

Ramp-up Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Color Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Customized Services

Equipment Recertification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-19

Equipment Relocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-21

HP Scitex Print Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-23

Contact us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24


HP Scitex FB550 Industrial Printer

HP Scitex FB750 Industrial Printer

HP Latex 3100 Printer HP Latex 850 Printer


4

HP Large Format Production and Industrial Products Serviced Portfolio1

Large Format Production

Large Format Industrial

1. HP may offer services on legacy Scitex, Nur, and Colorspan equipment.

Please contact your HP representative for more details.

HP Scitex XP5500 Printer

HP Scitex TJ8350 Press

HP Scitex TJ8600 Press

HP Scitex FB7600 Press

HP Scitex 11000 Press



HP Scitex 9000 Industrial Press


5

HP Large Format Production and Industrial Products Service & Support Coverage Matrix1

Service Coverage Full Coverage Shared Maintenance(Number of allotment visits vary per product)

Parts & Remote

Telephone & Remote Support

Included Included Included

Covered Services Onsite Support2

Included Limited number of visits; based on printer/press

Not included

Labor and travel costs(per hour)

Included 20% discount beyond allotment

Not included 10% discount

Covered parts Included Included Included

Shipping & freight Included Included Included

Printhead allotment Optional Optional Optional

(Limited number based on platform)

Support outside of standard business hours

25% discount 20% discount 10% discount

Printheads ** 25% discount 20% discount 10% discount

Parts beyond service contract coverage

25% discount 20% discount 10% discount

Uptime Kit* 25% discount 20% discount 10% discount

Productivity Services * 25% discount 20% discount 10% discount

Training courses * 25% discount 20% discount 10% discount

Basic Operator Training Required Required Required

Advanced Operator Training

Optional Required Required

1. These coverage options do not apply to the Latex 110, 260, 280, 310, 330, 360, 370, 560, and 570 printers.

2. Service agreement coverage for onsite service is M-F 8am to 5pm customer local time. Outside of this time frame, additional charges may apply.

* Discounts for these items commence upon the signature date of the Transaction Document, which may precede the service start date. Discounts granted during the warranty period on these items are strictly promotional and should not be deemed as a component of warranty.

** Excluded for the printer types categorized by HP Latex Printers, including but not limited to the Latex 1500, Latex 3000, Latex 3100, Latex 3500, LX600, LX800, LX820 and LX850.

Remote Support - HP Print Care Software, remote diagnostic tool, must be operational /installed for HP access, for all customers under HP Scitex Support Maintenance, in all printer models supporting the Print Care. Remote Support— From 08:00 to 17:00 (Mon-Fri) Customer Local Time.

Prices and discounts are subject to change without notice. Please contact your HP representative for more information.

For service contract requests, please email [email protected]


6

“I need a predictable

business operation

and to reduce the

risk of unplanned

downtime”

Manage Printing

Service & Support

Service & Support programsSupport ServicesHP Graphics Solutions Services offers a full line of hardware and software support service agreements. These are divided into three main programs: Full Maintenance Support, Shared Maintenance Support and Parts & Remote. Each program includes a combination of Remote Support and Onsite Support.

Full Coverage Service AgreementStandard Full Coverage

An all-inclusive program providing outstanding coverage to give the highest level of uptime. This program includes:

• Unlimited Remote Support• Second business day Onsite Support response• Onsite labor and travel included• All covered service parts required to make repairs• Discount on Uptime Kits• Discount on consumable service parts• Discount on Productivity Services• Discount on Training courses

Extended Full Coverage

Extended Coverage adds an optional printhead replacement service ensuring more predictable costs. This program includes:

• Unlimited Remote Support• Next business day Onsite Support response• Onsite labor and travel included• All covered service parts• Discount on Uptime Kits• Discount on consumable service parts• Discount on Productivity Services• Discount on Training courses• Annual printhead allotment


7

Shared Maintenance Service Agreement

Standard Shared Maintenance

Standard Shared Maintenance is a balanced program that requires a medium level of self-maintenance by operators. HP Customer Engineers are available to help resolve more complex issues.

• Required: Level 2 operator training courses• Unlimited Remote Support• Second business day onsite support response• Annual allowance of onsite visits• Discount on onsite service labor and travel over allotment• All covered service parts required• Discount on Uptime Kits• Discount on consumable service parts• Discount on Productivity Services• Discount on Training courses

Extended Shared Maintenance

Extended Coverage adds an optional printhead replacement service ensuring more predictable costs.

• Required: Level 2 operator training courses• Unlimited Remote Support• Second business day onsite support response• Annual allowance of onsite visits• Discount on onsite service labor and travel over allotment• All covered service parts required to make repairs• Discount on Uptime Kits• Discount on consumable service parts• Discount on Productivity Services• Discount on Training courses• Annual printhead allotment


business operation

and to reduce the

risk of unplanned

downtime”

Manage Printing

Service & Support


8

Parts and Remote Service Agreement

Standard Parts and Remote

An entry-level service program for print service providers.

• Required: Level 2 operator training courses• Unlimited Remote Support• All covered service parts required• Discount on onsite service labor and travel (when applicable)• Discount on Uptime Kits• Discount on consumable service parts• Discount on Productivity Services• Discount on Training courses

Extended Parts and Remote

Extended Coverage adds an optional printhead replacement service ensuring more predictable costs.

• Required: Level 2 operator training courses• Unlimited Remote Support• All covered service parts required to make repairs• Discount on onsite service labor and travel (when applicable)• Discount on Uptime Kits• Discount on consumable service parts• Discount on Productivity Services• Discount on Training courses• Annual printhead allotment


business operation

and to reduce the

risk of unplanned

downtime”

Manage Printing

Service & Support






HP Latex 330 Printer

9

HP Latex Serviced Portfolio1

HP Latex Products

1. HP may offer services on legacy equipment.Please contact your HP representative for more details.


10

HP Latex Service & Support Matrix1

Service Coverage Full Coverage Care Packs**

Telephone & Remote Support Included Included

Covered Services Onsite Support2 Included Included

Travel expenses3 Included Included

Covered parts Included Included

Support outside of standard business hours 25% discount 25% discount

Next Business Day Onsite Response*** Included Included

Shipping & freight Included Included

Service Maintenance Kits 20% discount 20% discount

Productivity Services * 20% discount 20% discount

Basic Operator Training Required Required

1. These coverage options are only applicable to the Latex 110, 260, 280, 310, 330, 360, 370, 560, and 570 printers.

2. Service agreement coverage for onsite service is M-F 8am to 5pm customer local time. Outside of this time frame, additional charges may apply.

3. Includes cost of labor and travel.

* Discounts for these items commence upon the signature date of the Transaction Document, which may precede the service start date. Discounts granted during the warranty period on these items are strictly promotional and should not be deemed as a component of warranty.

** Care Packs are available in warranty or post warranty. In warranty care packs include the standard warranty on the printer. HP 2 year NBD includes 12 month warranty and 12 month care pack= 2 years. For more information on Care Packs visit the Care Pack Central website at http://h20558.www2.hp.com/portal/site/cpc

*** Next Business Day may not be available in remote areas and additional travel charges may apply

Remote Support - HP Print Care Software, remote diagnostic tool, must be operational /installed for HP access, for all customers under HP Scitex Support Maintenance, in all printer models supporting the Print Care. Remote Support— rom 08:00 to 17:00 (Mon-Fri) Customer Local Time.

Prices and discounts are subject to change without notice. Please contact your HP representative for more information.

For service contract requests, please email [email protected]

http://h20558.www2.hp.com/portal/site/cpc


11

Full Coverage Service Agreement or Care Pack*

Standard Full Service Coverage – Monthly Service Plan


• Unlimited remote support• Second business day onsite support response• Onsite labor and travel cost included• All covered service parts required to make repairs• Discount on productivity services• Discount on preventive maintenance

Care Pack Coverage – Annual Service Plan


• Unlimited remote support• Second business day onsite support response• Onsite labor and travel cost included• All covered service parts required to make repairs• Discount on productivity services• Discount on preventive maintenance

* In warranty care packs include the standard warranty on the printer. Example: HP 2 Year Next Business Day + Defective Media Retention Care Pack includes 12 months of warranty and 12 months of care pack = 2 years.


business operation

and to reduce the

risk of unplanned

downtime”

Manage Printing

Service & Support


12

Onsite Uptime Spare Parts Kits

Benefit

The Onsite Uptime Parts Kit was designed to help you significantly save time and increase productivity. These kits contain the most frequently needed replacement parts. Having these kits on-hand enables a qualified onsite operator to install the new parts without delay. This decreases your time-to-repair 24x7, getting you back to production quickly.

Any spare parts from the Uptime Spare Parts Kit to support equipment under Warranty or under a Scitex Service Agreement, can be replenished through the regular Service Contract process, without any additional costs.

Using the Uptime Kit

When an HP equipment needs repair, simply:• Call the customer Call Center support phone line• Provide the serial number• Provide details of the error and related diagnostic information

The remote support engineer then:• Opens a case• Provides you with a reference number• Confirms any spare parts to be used and places an order to replenish these parts for your Onsite Uptime Kit

You then perform the repair and notify the Remote Support Center.The remote support follow-up to a repair could be:• Further troubleshooting advice• A request for alternative repairs• An onsite engineer visit• A successfully closed case

Only the appropriate replacement parts are used for a repair and the Onsite Uptime Kit remains fully stocked.

Manage Printing

Uptime & Maintenance Kits


business operation

and to reduce the

risk of unplanned

downtime”


13

Preventive Maintenance or SMK1

Benefit

The HP Preventive Maintenance service is designed for both new and existing platforms. Regular preventive maintenance minimizes unpredictable downtime while maximizing product performance. This service allows your staff to focus on your business, while an HP expert replaces any needed parts and fine-tunes your equipment.

Our goal is to keep your printing equipment in the highest level of operational performance. This allows you to increase your productivity and extend the longevity of your equipment. By using an HP engineer we guarantee our workmanship.

What do you get?

• An HP Field Expert trained and skilled on your specific HP equipment type • Replacement of all specified maintenance parts based upon your equipment • Installed in less than one shift (8 hours)• Full system diagnostics performed (where applicable)• Full system inspection to alert you of any potential issues not related to routine maintenance• Evaluate your equipment specific quality tests: – Printhead nozzle tests – Calibration tests – (may require additional time or expertise)

Manage Printing

Preventive Maintenance


business operation

and to reduce the

risk of unplanned

downtime”

1. SMK= Service Maintenance Kit


14

Peak Production Support

Benefit

The Peak Production support was designed to help you during your peak production or peak season. When your production falls outside of standard business hours, HP offers services to dedicate an HP engineer to your location, or on standby, in the event your machine requires repair.

This allows you to pre-schedule what you need based upon your production and ensures the fastest form of weekend response service.

Prior to acquiring this service, it is highly recommend that you have an Onsite Uptime Parts Kit. This will ensure you will have both an HP expert and the most frequently needed replacement parts readily available.

*This service requires at least 30 days advanced notice to ensure HP Engineer availability and is subject to availability. This service can be customized to fit your needs. Talk to your HP

representative for more details.

What do you get?

Package 1: Weekend Stand-by support• Valid only in areas where a local HP engineer exists within 100 Miles/Km of customer site• Dedicated HP Field Engineer for Remote Stand-by support• Onsite only if requested from 9am – 5pm both Saturday and Sunday (minimum of 4 hours each day) and invoiced at ‘after-hours’ rates

Package 2: Dedicated Onsite supportValid in most locations in continental U.S., Canada and Mexico• Dedicated HP Field Engineer onsite for a complete weekend• HP Engineer is onsite from 9am – 5pm both Saturday and Sunday• Also available - Remote Stand-by from 5pm – 12am both Saturday and Sunday

Package 3: Customized to fit your needs• Valid in most locations in continental U.S., Canada and Mexico

Manage Printing

Peak ProductionSupport


business operation

and to reduce the

risk of unplanned

downtime”


15

Training Center course list1

Training ServicesHP offers a comprehensive training curriculum that provides the knowledge and skills necessary to utilize the full capabilities of HP Scitex equipment. Our training programs emphasize hands-on practice in a professional learning environment. Courses taught at our HP Scitex Training Center are also available onsite at your location. Courses offered include:

• Operator Level 1 Training—This training program is designed for new HP Scitex operators, to enable them to use the equipment safely and to independently perform routine maintenance. Operator Level 1 Training includes certification CSR2 level 1

• Engineer Training —This training program is designed for experienced operators and engineers, to train them on diagnostics, and service & repair routines of HP Scitex equipment

• Operator Level 2 Training3—This trainings program provides advanced training and knowledge to experienced operators on the principals of production optimization. The main goal is to optimize usage of the press, such as how to perform diagnostics, utilize advanced printing methods, optimize use of media and ink, and perform basic troubleshooting

• RIP– ONYX and Caldera Training—This program is intended for field engineers, as well as print operators with some application knowledge, to enable them to install, maintain and solve issues

For more information on the current training course options and availability, visit www8.hp.com/us/en/graphicstraining/portfolio/sign_display.html

1. Courses may be offered at your facility. Contact your local representative for additional details.

hp.com/education/sections/scitex_courselist.html

2. CSR = Customer Self Repair

3. Operator Level 2 Training is required for all Shared Maintenance and Part & Remote service contracts

http://www8.hp.com/us/en/graphicstraining/portfolio/sign_display.html

http://www.hp.com/education/sections/scitex_courselist.html


16

Ramp-up

Benefit

The HP Production Ramp-up program is a mentoring and training program, specially designed for new printing businesses or those with expanding production capacity. To help you quickly start using your newly installed HP equipment, our experts will work through the printing workflow together with your team.

With the HP Production Ramp-up program, you can enjoy the benefits of an expedited production process and a faster learning process, enabling immediate improvements in production efficiencies and machine operation performance.

What do you get?

HP Application Specialists will deliver this service at your site over a period of three days. The service will include:

• A press/printer overview and general question and answers• A step-by-step demonstration and instruction includes fine-tuning media, workflow, machine operation, and real-time support assisting with operator maintenance activities • Learn how to perform basic print troubleshooting using HP Scitex Print Care tools (for models that support Print Care)• Improve operator’s self-confidence to operate the printer during a real production run

“I have just invested

in an HP press/

printer, and need

to start printing as

quickly as possible”

Get Started

Ramp-up

Productivity Optimization ServicesProductivity Optimization Services are provided during a customized onsite visit by a Production Specialist, who works closely with both operators and management to optimize best practices for press operation, maintenance, and press consumables optimization.


17

Color Management

Benefit

HP Color Management services are designed to help you optimize the color quality and consistency within your print environment. This program provides you with services appropriate to your color management needs. It will enhance your expertise so you can develop effective color management processes using your HP equipment. You will be able to seamlessly match colors to achieve the consistency your customers expect from a printing press to your HP Digital printing equipment and across multiple print production runs.

HP will guide you to manage production with higher efficiency and reduced wastage costs by reducing or eliminating unnecessary media and supplies consumption due to inconsistent color output and minimizing ink consumption (when applicable) to optimize print quality. This service is designed for customers who want to optimize media calibrations by a comprehensive color matching process using ICC profiling.

What do you get?

An Application Specialist will deliver this service at your site over a period of three days. The service will include:

• A phone consultation from an HP Application Engineer• Color science overview and general questions and answers session• Site assessment to understand your environment and specific color management needs• Design of a color management solution, including recommendations on hardware and software, calibration and workflow processes• Implementation and testing of ICC profiling and workflow processes • Creation of up to three customized ICC profiles• Recommendations on how to maintain color quality and consistency• HP’s color expert will teach you to use ICC profiles for color matching

“My press/printer

runs well, but I need

more productivity,

and to reduce the

total operating costs

per print.”

Optimize Production

Color Management


18

Customized ServicesWhile regular Sign and Display service agreements consistently deliver the highest standards, enhanced service coverage during business-critical production periods is sometimes required. To meet such needs, we offer customized services.


Benefit

Get peace of mind and predictable cost of ownershipThe HP Recertification program allows you to obtain a support agreement if you do not have an active agreement on your existing HP equipment.

Whether you are trying to sell your existing HP equipment, buying a new one in the open market or would like to achieve predictable operating costs on your existing unit, the HP Recertification program proves that your equipment is eligible for an HP Service Agreement. Recertification is required if the equipment has been out of warranty or service coverage for 30 days or more.

Service description

The service consists of two main components:

• The Initial Assessment by HP • Quote on any needed printer repairs

Initial Assessment and quote by HP

The purpose of this visit is to have the equipment inspected by HP to determine whether upgrades or repairs are required before the equipment can be issued a Service Agreement. At the completion of the inspection, you will receive a repair quote. If you have several different systems, each one requires a separate inspection. An inspection fee may apply.

Manage Change


“My production needs

have changed and

I need to reposition

or relocate and get

my press ready for

production.”


19


Repair Visit

After an initial assessment, an inspection report identifies all services that need to be performed, before the system can receive an effective service agreement. Following an inspection report, a Repair Visit can be scheduled.

The Repair Visit includes the following:• Cleaning of equipment• Replacement or repair of damaged/defective components• Incorporation of all mandatory safety Field Change Orders (FCO’s)• Installation of latest software/firmware updates• Calibration of print quality

Upon completion of the Repair Visit, you will receive a Recertification document indicating that the equipment is eligible for an HP Service Agreement. This Certificate is valid for 30 days after completion of required Repair Visit.

A service agreement needs to be implemented during this 30-day period. If a service agreement is activated within these 30 days, you will receive a credit for a portion of the recertification cost.

General terms

• Printer recertification does not include a warranty• Recertification applies to a specific serial number and is non-transferrable• Recertification is valid for 30 days following completion of the final Repair Visit• During the 30-day recertification period, you will be eligible to purchase any one of HP’s Service Agreements for the system that has been recertified• The recertification document can be transferred to a new buyer in the event of the equipment sale. The new owner will be eligible to purchase a Service Agreement during the same recertification period. If the system is relocated during the recertification period, the relocation must be performed by HP

Manage Change



have changed and


or relocate and get

my press ready for

production.”


20


Benefit

HP Relocation service offers complete management of your equipment relocation activities. It is specifically designed to coordinate the equipment relocation activities and appropriate resources necessary to implement and conclude a variety of moves:

• From a single printer system up to a complete set of printer systems• Across the room, across the country or around the world

Whether within your current location or to a new site, you can maintain your service coverage and assure that your relocation is handled quickly and safely by using the HP Scitex Relocation service. In order to assure that your equipment is properly prepared for a move, all relocations should be coordinated with the HP service representatives. This will ensure that your equipment is properly de-installed and securely prepared and packaged for shipment. This will also ensure that the new site has been inspected and prepared for installation. Finally, this will assure that the equipment is properly installed and calibrated at the new location.

What do you get?

Relocation service includes:• Equipment Inspection to verify operation and condition• De-installation• Site readiness evaluation of new location• Unpacking and installation at new locationRelocation service does not include:• Packing and crating for shipment, any applicable packaging materials• All rigging, shipping, and applicable insurance• All preparation of the new site (power, air handling, build-out, etc.)• Operator training • Installation of upgrades, options or accessories• Refurbishment or part required to repair machinePricing:• Relocation services are quoted on a case-by-case basis, based on model, distance between locations, and the anticipated time between de-installation and re-installation• Service labor and travel are fixed prices• Pre-move repair services (if required) may be covered by the customer’s current Service Agreement (if any). Any damages due to transporting the equipment would not be covered under Service Agreement


have changed and


or relocate and get

my press ready for

production.”

Manage Change



21


Eligibility

All HP equipment which have not reached the end of their service life are eligible for relocation

General terms

• Relocation services are not covered by equipment warranty or service agreement• Any damages that occur during a non-authorized move are not covered by warranty or service agreement, and repairs of those damages will be invoiced at current Time & Materials rates• Relocation service does not have any effect on the duration or coverage of the warranty or service agreement, if any, for the relocated equipment. The existing location specified in the warranty or service agreement contract will be updated in the HP entitlement database following an authorized HP relocation service• Only genuine HP options and accessories will be re-installed following the relocation move. The installation and re-calibration must be done using genuine HP inks and supplies• Relocation services are performed during normal working hours. Customer must provide HP access to the equipment, existing location, and new location• Site preparation required on specific equipment, additional charges may apply if site readiness causes delays with installation• Long-term storage can cause ink system issues. HP will prepare your equipment for storage at your request, but printheads and ink system are not covered during long-term storage

For full terms and conditions please refer to the relocation agreement document HP will provide you prior to the move.

Manage Change



have changed and


or relocate and get

my press ready for

production”


22

HP Scitex Print Care Maximize uptime with a new level of service from HP

HP Scitex Print Care is the industry-leading set of tools and services that provide fast, efficient assistance for effective, timely routine preventive maintenance.

• Remote assistance is like working side-by-side with an HP customer engineer, who can see the press/printer via live video and chat real-time with your operator,1 to reach a quick resolution using Call me@HP collaboration tools.• From remote assistance to enhanced diagnostic tools1 and advanced troubleshooting, maximize your uptime and maintain smooth operations.• With enhanced diagnostics,2 you get step-by-step operator guidance for timely, effective routine preventive maintenance and quick, easy resolution.• The latest version of HP Scitex Print Care introduces new touch screen user interface capabilities, for intuitive ease of use.

1. The remote HP customer engineer may work directly with your operator, or with your HP Authorized Channel Partner.

2. This feature is not available on all printers. Please contact your sales representative for further information.


23

HP Scitex Print Care tools and services

Remote Assistance using Call me @ HPOur remote assistant is ready and waiting to dialog in real-time using a chat tool toprovide remote assistance service and support.1 Through this service, the remote HP customer engineer uses a camera to look at your press/ printer, sees diagnostic results, and views historical data to help complete maintenance and reach a resolution. This service is designed to be like virtually working side-by-side.

Production Information See production information at a glance, including press utilization, and media and ink consumption, to help you monitor and optimize your production.

Diagnostic Tool2 The diagnostic tool evaluates various press/printer components and pinpoints potential problems. The operator or your HP customer engineer can initiate the tool. Or it can be set up to automatically schedule or pre-schedule diagnostic analysis.

Calibration Tool2 Complete accurate press/printer calibration with this set of procedures specific to the press/printer platform.

Backup and Restore2 Backup and restore selected files, defined by the administrator on site, to enable a quick recovery in case of a system failure.

Troubleshooting2 Once diagnosis is complete, this enhanced troubleshooting tool provides instructions for resolution.

Maintenance Scheduler Receive alerts when it’s time to initiate routine maintenance. When timely maintenance is complete, the software indicator schedules the next maintenancereminder. In addition, this tool keeps a maintenance history report and records system events, errors, and messages in a local database.

Maintenance wizard2 This friendly wizard guides you through each maintenance task by describing the relevant parts and providing instructions on how to perform the task using text,images, illustrations, and video clips.

Messages log2

View a log of all messages and events that were generated or that occurredduring press/printer operation. The messages can be sorted by substrate type, print mode, and subsystem. Predefined filters find trends based on when the messages occurred. And, each message includes one-click access to instructions for resolution.

1. The remote HP customer engineer may work directly with your operator, or with your HP Authorized Channel Partner.

2. This feature is not available on all printers. Please contact your sales representative for further information.


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© Copyright 2015–2016 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

4AA5-2158ENW, May 2016, Rev. 4

HP Service contact information – AmericasCountry Toll-free numbers

Large Format Production and Industrial Products

Latex 200/300 Series

Antigua/Barbuda 1-866-460-1086 1-800-711-2884

Argentina 0800-4443432 0-800-555-5000

Barbados 1-866-460-1086 1-800-711-2884

Bolivia 800-10-0550 800-100-193

Brazil 0-800-891-4808 Demais localidades: 0800 709-7751 Para Grande São Paulo: (11) 4004-7751

Chile 1-230-020-2877 800-360-999Santiago: 562-2-436-2610

Colombia 01-800-9-156-561 01-8000-51-HP INVENT (01-8000-51-474-68368)Bogota: 571-602-9191

Costa Rica 0-800-012-1578 0-800-011-0524

Dominican Republic 1-888-751-2447 1-800-711-2884

El Salvador 800-6348 800 6160 or 800-711-2884

Guatemala 1-800-624-0066 1-800-999-5105

Jamaica 1-800-460-1086 1-800-711-2884

Mexico 01 55 5261-1733 / 01 55 52584381001 800 759 1146

Ciudad de México (DF) 5258-9922Interior de la República: 01-800-HP INVEN (474-6836)

Nicaragua 18002202291 1-800-0164 or 1-800-711-2884

Panama 001-800-507-2159 001-800-711-2884

Paraguay 009-800-441-0136 (009) 800-541-0006

Peru 0-800-53-255 0-800-10111

Puerto Rico 1-866-460-1086 1-877 232 0589 Local:787-474-8570

Trinidad & Tobago 1-800-224-1186

Turks & Caicos 1-866-460-1086 1-800-711-2884

Uruguay 000-413-598-3533 0004-054-177

U.S./Canada 1-800-204-6344 1-(800)-334-5144

Venezuela 0-800-1-00-3791 0-800-HP INVENT (474-68368)Caracas: 58-212-278-8666

Email For warranty/contract [email protected]

Email For spare parts, remote service and onsite service quotes

[email protected]

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http://www.hp.com/go/Latex

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HP Graphics Solutions Services · Brochure HP Graphics olutions ervices 2 HP Graphics Solutions Services Welcome HP understands when it comes to the business of printing, the equipment