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User guideHow to use the One Talk for Desktop app
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User guide
Contents
About One Talk from Verizon ......................................................................................................................................... 5
One Talk delivers. ..................................................................................................................................................................................5
A good fit for your business .............................................................................................................................................................5
System requirements ....................................................................................................................................................... 5
Windows (64 bit): ..................................................................................................................................................................................5
Mac OS (64 bit):.....................................................................................................................................................................................5
High Definition (HD) video calling (Windows & Mac OS): .................................................................................................5
Installation – Windows ..................................................................................................................................................... 5
Installation – Mac OS ........................................................................................................................................................6
Sign in. .................................................................................................................................................................................. 7
Set up your device and profile. ...................................................................................................................................... 7
View e911 address. ............................................................................................................................................................ 7
Set up voicemail. ............................................................................................................................................................... 7
Get to know the One Talk for Desktop app. ............................................................................................................... 7
One Talk dashboard.......................................................................................................................................................... 7
Main Menu ...........................................................................................................................................................................8
Informational view ............................................................................................................................................................8
Active communications ...................................................................................................................................................8
Call Manager ......................................................................................................................................................................8
Customize your PC client................................................................................................................................................9
Call settings – Set up your preferences. ....................................................................................................................................9
Do Not Disturb ...................................................................................................................................................................9
Set ringtone. .......................................................................................................................................................................9
Call Forwarding..................................................................................................................................................................9
Admin and One Talk User Portal forwarding options ..........................................................................................................9
Change your Call Forwarding preferences. .............................................................................................................................9
Call Forwarding: Enable or disable ...............................................................................................................................9
Anonymous Call Rejection: Enable or disable ......................................................................................................... 10
Retrieve voicemail messages. ..................................................................................................................................... 10
Using the One Talk for Desktop app .......................................................................................................................... 10
Make and receive calls using Call Manager. ..........................................................................................................................10
Make a call from your contact list. ..............................................................................................................................................10
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Make a call from your call history. ...............................................................................................................................................10
Make a call from a message conversation. ............................................................................................................................. 11
Receive an incoming call. ................................................................................................................................................................. 11
Answer a call. ......................................................................................................................................................................................... 11
Ignore a call. ............................................................................................................................................................................................ 11
Message the caller. ............................................................................................................................................................................. 11
End a call. ................................................................................................................................................................................................. 11
Place a call on hold. ............................................................................................................................................................................ 11
Move a call. .............................................................................................................................................................................................. 11
Place a conference call. ................................................................................................................................................................... 12
Video calling........................................................................................................................................................................................... 13
Make a video call. ................................................................................................................................................................................ 13
Switch from video to voice call. .................................................................................................................................................... 13
Add video to voice call. ..................................................................................................................................................................... 13
Messaging ......................................................................................................................................................................... 14
View text messages. .......................................................................................................................................................................... 14
Create text messages. ..................................................................................................................................................................... 14
Advanced call features ................................................................................................................................................. 14
Transfer a call. ...................................................................................................................................................................................... 14
Direct transfer ....................................................................................................................................................................................... 14
Consultative transfer ......................................................................................................................................................................... 15
Call Park and Retrieve ...................................................................................................................................................................... 16
Park a call. ............................................................................................................................................................................................... 16
Retrieve a parked call. ...................................................................................................................................................................... 16
Caller Line ID Block ............................................................................................................................................................................ 16
Contacts ............................................................................................................................................................................ 16
Add a contact. ....................................................................................................................................................................................... 16
Add a contact from messages. .................................................................................................................................................... 17
Edit a contact. ...................................................................................................................................................................................... 17
Delete a contact. ................................................................................................................................................................................. 17
Log out of or deactivate device(s). ..............................................................................................................................17
Version and licensing information .............................................................................................................................. 18
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Uninstall the desktop app. ............................................................................................................................................ 18
Mac devices ........................................................................................................................................................................................... 18
Windows devices ................................................................................................................................................................................. 18
System status and other settings ............................................................................................................................... 18
Sharing your One Talk number with One Talk desk phones .......................................................................................... 18
Audio settings ....................................................................................................................................................................................... 19
Output Device (Voice Playback – microphone) .................................................................................................................... 19
Input Device (Voice Recording – speakers/headset) ........................................................................................................ 19
Input Level .............................................................................................................................................................................................. 19
Ring On .................................................................................................................................................................................................... 19
Ringtone .................................................................................................................................................................................................. 19
Multiple audio devices ...................................................................................................................................................................... 19
Windows/Mac OS X ........................................................................................................................................................ 19
Changing Audio Input (microphone) .......................................................................................................................................... 19
Changing Audio Output (speakers/headset) ........................................................................................................................ 19
Video settings ....................................................................................................................................................................................... 19
Input device ............................................................................................................................................................................................ 19
Keyboard shortcuts for the desktop app ................................................................................................................. 19
Windows .................................................................................................................................................................................................. 19
Troubleshooting ............................................................................................................................................................. 20
Login Error Message .......................................................................................................................................................................20
Step 1: Check connectivity. ............................................................................................................................................................. 21
Step 2: Check with your IT administrator. ............................................................................................................................... 21
Ports and protocols for One Talk .................................................................................................................................21
One Talk desk phones ...................................................................................................................................................................... 21
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About One Talk from VerizonOne TalkSM from Verizon is a versatile, multiline phone solution for offices, remote work or a combination of both. Your mobile phone number is shared across multiple devices, giving you access to calls and business telephone features while on the go.
One Talk delivers.The One Talk for Desktop app turns you computer into your business phone so you can take it with you wherever you go. The easy setup and available features allow for collaboration from any compatible device.
A good fit for your businessYou can configure One Talk components to match your business needs. The desktop app is a good fit for any remote worker, receptionist or transportation/distribution dispatcher, which are just a few examples of how you can use One Talk as your business communications system.
System requirementsMinimum system requirements for the One Talk Desktop app:
Windows (64 bit):• Windows 10 or later
• Minimum 1.5 GHz processor (dual core processor required for video calling)
• Minimum 2GB of memory (4GB recommended for video calling)
• 500 MB free hard drive space
Mac OS (64 bit):• Mac OS X 10.11.x (El Capitan) or later
• Minimum 1.5 GHz processor (dual core processor required for video calling)
• Minimum 2GB of memory (4GB recommended for video calling)
• 500 MB free hard drive space
High Definition (HD) video calling (Windows & Mac OS):• Minimum quad core x86 or equivalent processor
• Minimum 4GB of memory
• HD camera and display
Installation – Windows1. Double-click the installer executable and follow the
installation instructions
2. Launch One Talk for Desktop
Detailed instructions:
a. Download the Verizon_OneTalk_Win-<version>_<mmddyyy>.exe file
b. Double-click on Verizon_OneTalk_Win-<Version>_<MMDDYYYY>.exe
c. On the User Account Control pop-up window, click Yes
d. On the One Talk Setup screen, click Next
e. On the Install Options screen, select the options that fit how you use One Talk and click Next
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f. On the Choose Install Location screen, select a destination folder and click Next
g. On the Choose Start Menu Folder screen, select the Start Menu option and click Install
h. On the Installation Complete screen, click Next
i. On the Completing the One Talk Setup screen, check Start One Talk now and click Finish to start One Talk
Installation – Mac OS1. Double-click the disk image
2. Copy the app into the Applications folder
3. Launch One Talk for Desktop Detailed instructions:
a. Download the Verizon_OneTalk_Mac-<version>_<mmddyyyy>.dmg file
b. Double-click on the Verizon_OneTalk_Mac-<version>_<mmddyyyy>.dmg file
c. Click and drag the One Talk icon to your Applications folder
d. Go to your Applications folder and select One Talk
e. In the Developer Identity Confirmation pop-up window, click Open to launch One Talk
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Sign in.1. When you first launch One Talk, you’re prompted to sign in
2. Select One Talk Phone Number and enter your One Talk phone number
3. Select Device Name and enter a name for your device (minimum three characters)
4. Click Request PIN
5. Check your email for your activation PIN (use the email address your One Talk administrator used when setting up your One Talk account)
6. Enter your PIN and click Activate
Your One Talk administrator must ensure that you have a valid email address in My Business.
Proceed to device and profile setup.
Set up your device and profile.1. Select each field to enter your Name, Company and
Position (if desired)
2. Select Add Photo to add a picture of yourself to your profile. You may select an existing image from your PC or Mac
3. Enter the address in the 911 address field where you want to receive emergency services
4. Click Finish and confirm your 911 address
You’ve successfully completed your device and profile setup.
View e911 address.Emergency 911 (e911) is a location technology that enables emergency responders to know the geographical location of a caller dialing 911.
1. To view your e911 address, select the Settings icon from the Main Menu
2. Select General
3. Select Edit in the top right corner to view/edit the e911 address. It’s very important to edit the address for accuracy, because this is the location that will be given to emergency services if you dial 911
4. Confirm your e911 address and click Save to finish
Set up voicemail.1. Launch the One Talk for Desktop app
2. Select the voicemail icon in the left menu
3. Click the call button to call into your voicemail mailbox
4. Follow the voice prompts to:
– Set up your password
– Set up your voice signature (recording of your name)
– Select your preferred greeting
Get to know the One Talk for Desktop app.The One Talk for Desktop app showcases a lot of information to help you manage your communications. The application has different information that is displayed in the One Talk dashboard and a separate Call Manager.
One Talk dashboard• Main Menu – Allows you to access the menu functions for
the app
• Information view – Displays a list of your messages and recent calls
• Active communications – View messaging details, calls, group messaging and contact information
• Call Manager – Used to manage incoming and outgoing calls and in-call features
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Main MenuApp functions available in the Main Menu include:
• Messages
• Calls
• Contacts
• Voicemail
• Call Manager
• Settings
Informational viewThe informational view includes the following functions:
1. Compose a new message by opening the keypad from the Calls menu or add a contact from the Contacts menu
2. Search for names or numbers from the Messages, Calls and Contacts menus
3. Get a filtered view in the Overflow menu of calls or messages within the Messages or Calls menu
4. Review the latest message or call activity in the Call and message log
Active communicationsThe Active communications panel has the following functions:
1. Top banner – Shows the contact name and number from a messaging thread and allows the ability to place a call
2. Conversation view —Displays the entire messaging thread for the selected contact
3. Message input — Compose a message or add emoticons or attachments
Call ManagerCall Manager is where call functions take place.
1. Top bar—Indicates the status of an active call and displays the line in use
2. Active caller—Displays the current caller’s information
3. Call functions—Offers in-call features and controls
4. Keypad—Allows dialing of phone numbers or access to voicemail
5. Start new call—Displays the current lines that are available for use
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Call ForwardingOne Talk has five different settings for handling how calls can be forwarded to another line. Three forwarding options are available within the One Talk for Desktop app. The two more advanced options are only configurable within the One Talk Admin Portal or User Portal included with your Verizon My Business account.
Forwarding options:
• Call Forwarding Always forwards all incoming calls to another line of your choosing
• Call Forwarding Busy forwards incoming calls only when your line is busy
• Call Forwarding No Answer reroutes incoming calls if you don’t answer after five rings
Admin and One Talk User Portal forwarding optionsGroup Call Forwarding* enables your One Talk administrator to forward calls for multiple lines within a selected group to a different number, either all the time or based on a schedule. Group Call Forwarding is configured in the Admin Portal, but users can enable or disable the feature in the My Business One Talk User Portal.
Selective Call Forwarding allows the user or admin to make more advanced call-forwarding decisions based on predefined criteria.
* If your admin enables Group Call Forwarding for a group that you have been assigned to, it will take precedence and override any call-forwarding setting you make in the mobile app.
Change your Call Forwarding preferences.You may choose to forward all your calls immediately, forward only when you are busy on a current call or forward after five rings with no answer. If more than one Call Forwarding option is selected, One Talk will use the following priority: Group Forwarding, Selective, Always, Busy and No Answer.
Note: All setting changes and edits made in the One Talk for Desktop app are immediately updated in the One Talk User Portal.
Call Forwarding: Enable or disable1. Select the Settings icon from the Main Menu
2. Select Call settings
3. Select the desired Call Forwarding option
4. Select the Phone number field and enter the 10-digit phone number to which you would like to forward your calls
5. Select Save to finish
To disable Call Forwarding, select Do not forward and Save to finish.
Customize your PC client.
Call settings – Set up your preferences.The Settings Menu is where you set all of your call and message preferences, including Call Forwarding, Do Not Disturb, ringtone settings and more.
Do Not DisturbUse Do Not Disturb to silence One Talk calls.
1. Select the Settings icon from the Main Menu
2. Select Call settings
3. Enable this feature by clicking the Do Not Disturb toggle to the right so that it shows green. To disable the feature, click the toggle again so that it shows gray
Set ringtone.1. To specify the ringtone that alerts you of an incoming call,
select the Settings icon from the Main Menu
2. On the Settings menu, select Media
3. From the Audio section, select Ringtone
4. You can choose a different ringtone by selecting the down arrow icon and a ringtone. Selections include Cellular (default), Cordless, VZW Airwaves or None
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Alternatively, you can also retrieve voicemail from the Call and Message log section.
1. Select the voicemail icon on the Call and Message log screen
2. Select the Call Voicemail icon from Call Manager to call into your voicemail mailbox
3. A voice prompt will ask you for your PIN. Tap to open the keypad and enter your PIN followed by the # symbol to retrieve your messages
For more information on navigating the One Talk voicemail features and options, visit verizonwireless.com/dam/support/pdf/VM_2.pdf
Using the One Talk for Desktop app
Make and receive calls using Call Manager.To place a one-to-one (1:1) call to an individual:
1. Select the Call Manager icon . The keypad will appear
2. Use the keypad to type the 10-digit phone number or extension you’re trying to reach
3. Select on Call Manager to initiate a voice call
Make a call from your contact list.1. Launch the One Talk for Desktop app
2. Select the Contacts icon in the Main Menu
3. Select Search to type the name, 10-digit phone number or extension of the contact you wish to call. The app will display potential desired contacts as you type
4. You may also scroll your contacts list to locate the desired contact and click the call icon
Make a call from your call history.1. Select the Calls and Messages log. When selected, the
Calls tab will display your recent call history by date
2. Scroll through your recent call history to find the number you wish to call. You can also search your call history by tapping Search and typing the 10-digit phone number, extension or contact name with the keyboard. As you type, the autocomplete feature of the app will display the search results
3. Tap the desired number to select it from the Calls log
Anonymous Call Rejection: Enable or disableThis feature blocks calls coming from an unidentified source with no caller ID available.
1. Select the Settings icon from the Main Menu
2. Select Call settings
3. Select the Anonymous call rejection option
4. Enable this feature by clicking the Block unknown calls toggle under Anonymous call rejection s o that it shows green. To disable the feature, click the toggle again so that it shows gray
Retrieve voicemail messages.The One Talk for Desktop app displays notifications for new voicemail messages. Voicemail messages can be retrieved from multiple points within the One Talk for Desktop app.
1. Launch the One Talk for Desktop app and select the voicemail icon from the Main Menu
2. Select the Call Voicemail icon from Call Manager to call into your voicemail mailbox
3. A voice prompt will ask you for your PIN. Enter your PIN followed by the # symbol to retrieve your messages
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4. If the caller’s device is capable of receiving SMS text messages, that user will receive your text and will be forwarded to the One Talk voicemail system. If not, the user will be forwarded to voicemail only
(Note: You can customize or add new responses through the Incoming Calls option in the Settings menu.)
End a call.Select the End Call button to end an active call.
Place a call on hold.Place a call on hold.
1. Select the Hold button located in Call Manager during an active call. The top bar will turn red to indicate that the caller has been placed on hold
2. Select the Hold button a second time to resume the call
Move a call.While on an active call using your One Talk number, you may move that call to any other One Talk device that shares your number.
4. Select to place your call. Note: You can also filter by missed, placed or received
Make a call from a message conversation.1. Select the Messages icon from the Main Menu. The
Messages tab displays all of your recent text conversations
2. Scroll or search to find the message from the person that you would like to call. Then tap that message to select it
3. Select the call icon in the top right corner of your screen to place the call
4. Once you select a message or have typed a new message, select the arrow icon to send your message
5. If the caller’s device is capable of receiving SMS text messages, that user will receive your text and will be forwarded to the One Talk voicemail system. If not, the user will be forwarded to voicemail only
Receive an incoming call.You have several options for responding to incoming calls, including answering the call, ignoring the call and messaging the caller.
Answer a call.Select Answer in Call Manager.
Ignore a call.Select Ignore in Call Manager. This ends the call. If the One Talk number is not shared on any other device and Call Forward No Answer is set to voicemail, then the caller is sent to voicemail.
Message the caller.To send a short text message to the caller to let them know that you are unavailable:
1. Select Message in Call Manager
2. Scroll the list and tap the quick response that you want to send to the caller or type in a custom message
3. Once you select a message or have typed a new message, select the arrow icon to send your message
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four more calls to your conference.
1. While on an active call, select Hold to place the current call on hold
2. Select line 2 labeled as 2 – Start new call in Call Manager
3. Enter the 10-digit phone number or extension or select the contact you wish to add to the conference call. Tap the phone icon to place the call
From the One Talk for Desktop app to a One Talk desk phone:
1. Select Hold in Call Manager while on an active call
2. Pick up the handset on your One Talk desk phone and press the flashing line key button. If you’re on another One Talk mobile app, tap the bubble overlay to retrieve the call
From a desk phone or One Talk mobile app to the One Talk for Desktop app:
1. Place your active One Talk desk phone or mobile app call on hold
2. Select the line displayed in Call Manager that displays “Remote Call on Hold”
3. Select the Retrieve call button to pick up the call on the desktop app to continue the call.
Place a conference call.One Talk 6-way Conferencing enables you to have up to six different participants in a single conference call. During an active call, follow these instructions to add and merge up to
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4. When the new participant answers the call, inform the user that you’re about to place them in a conference call. Then select the merge icon to conference the callers
5. You can repeat this process until a maximum of six participants is reached
Video callingYou can place and receive video calls between any two video calling–capable devices over either a 4G LTE, Wi-Fi or local area network (LAN) connection. Network settings are handled via the settings feature of your Windows or Mac device and not through the One Talk for Desktop app.
Note: Video calling with One Talk is not compatible with FaceTime® on Mac devices.
Make a video call.1. Select the Call Manager icon from the Main Menu
2. Enter the 10-digit phone number or extension or select a number from your history or contacts list
3. Press the video icon to initiate the video call
Note: One Talk automatically senses if the device you are calling is video enabled. If the video icon is gray, you may start with a voice call by tapping the green phone icon and later add video by tapping the video icon.
Switch from video to voice call.At any time during an active video call, you can stop transmitting video by clicking the Stop Sharing icon .
Add video to voice call.You can add video to an active voice call by selecting the Upgrade to Video call icon , if the device you are calling is video calling enabled.
The called party will receive a request to join by video. Once accepted, the call will include two-way video.
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MessagingThe One Talk for Desktop app includes the capability to send and receive text messages as well as group text messages to any messaging-enabled device.
View text messages.1. Select the Messages icon from the Main Menu
2. The Messages tab displays all your recent text conversations. Scroll and tap to select a message to view the message thread
Create text messages.1. Select the Messages icon from the Main Menu
2. Select the Compose button to start a new message
3. Enter the name, 10-digit phone number or extension of the individual to whom you wish to send a text. You may also use the contacts list or favorites
4. Tap the area marked Enter Text to move the cursor and compose your message using the keypad
5. When ready, press Enter on the keyboard to send the message
Advanced call features
Transfer a call.You may transfer an active call to any other phone number, regardless of service provider (it does not have to be a One Talk number).
There are two transfer options: Consultative transfer, where you may speak with the recipient of the call prior to transferring, and Direct transfer, where the current active call is immediately transferred.
Direct transferDirect transfer enables you to immediately transfer an active call. This feature will make it appear that the current caller directly dialed the second caller.
1. Select the Transfer icon while on an active call. The first caller is placed on hold
2. Dial the number or select the contact to whom you wish to transfer the call and press Enter
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3. Select Direct transfer from Call Manager to immediately transfer the call to the new call recipient
4. “Transfer complete” displays. Select Close to close the display
Consultative transferConsultative transfer allows you to speak to the person before you transfer the call.
1. Select the Transfer icon while on an active call. The first caller is placed on hold
2. Dial the number or select the contact to whom you wish to transfer the call and press Enter
3. Select Consultative transfer
4. The second call will be initiated. When the caller answers, advise them of the transfer
5. To transfer the call, select the Transfer button
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6. “Transfer complete” displays. Select Close to close the display
Call Park and RetrieveCall Park allows you to place a call on hold and assign or “park” an active call to another member’s extension or 10-digit telephone number for retrieval within the same group. The call can also be retrieved by the person who parked the call. Parking against your own extension is just like placing a call on hold, but with a ring-back reminder. If you have Music on Hold enabled, callers will hear music.
Park a call.1. While on an active call, press the Call Park icon
– You will hear a message stating “Please dial the number where you want to park your call followed by #, or dial # to park the call against your number”
2. Enter the appropriate 10-digit number or the extension number followed by #
– Press # to park against your own extension
Note: After entering the 10-digit phone number or extension followed by #, the desktop app will display an outbound call to **25 as part of the Call Park process.
Retrieve a parked call.1. If a call is parked against your phone number, press Pick up
parked call displayed on Call Manager
Caller Line ID BlockYou can opt to place outgoing calls anonymously by dialing **67 prior to dialing. This will prevent your phone number or any other Caller ID information from appearing on the recipient’s display.
ContactsThe One Talk for Desktop app provides the ability to create or manually add contacts.
Add a contact.1. Select the Contacts icon from the Main Menu
2. Select the green New Contact icon in the top right corner
3. Select the Name input field and type
4. Scroll down to enter phone numbers or an email address, etc.
5. Tap Save to save all changes
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Add a contact from messages.Contacts can be added manually or from the messaging menu.
1. Select a message thread that displays the phone number not saved in contacts
2. Right click on the selection using your mouse or touchpad
3. Select the desired action
Actions include:
• Save as new contact
• Add to existing contact
• Call
• Delete Conversation
Edit a contact. 1. Select Contacts from the Main Menu
2. Select the desired contact and click Edit
3. Modify the existing contact and click Update to save the changes
Delete a contact.1. Select Contacts from the Main Menu
2. Select the desired contact and click Edit
3. Click the trash can icon to delete the contact
Log out of or deactivate device(s).You can log out of the desktop app by navigating to the De-Activate Devices menu.
Click Settings>Advanced settings>De-Activate Devices from the Main Menu.
Performing this procedure will log you out of the One Talk app completely.
1. Select the device entry corresponding to the current device. This entry is indicated by name containing the text “(this device)”
2. Click the trash can icon next to it
3. Select Confirm on the Remove Device notification to log out of the One Talk app. This could take up to a minute
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Version and licensing informationFollow these instructions to check licensing information and version number of your One Talk for Desktop app.
1. Launch the One Talk for Desktop app and select the Settings icon from the Main Menu
2. Select General from the Settings menu. The app version is located in the lower right corner
Alternatively, you can view the app version and licensing information by doing the following:
1. Locate One Talk from the task bar on the bottom of the screen and right click to display the About One Talk selection
2. Select About One Talk to display the app version and licensing information
Uninstall the desktop app.
Mac devicesDrag the One Talk for Desktop app from the Applications or Download folder to the Trash (located at the end of the Dock), then choose Empty within the Trash menu.
Clear cache by deleting the Verizon folder under “~/Library/Application Support/.”
Windows devicesUninstall the One Talk for Desktop app through Control Panel>Remove applications.
Select One Talk and Uninstall.
During uninstallation, make sure to check the box to delete files/profile associated with the application.
System status and other settings
Sharing your One Talk number with One Talk desk phonesThe One Talk for Desktop app is compatible for use with the mobile app and One Talk desk phones, so you can use your One Talk phone number in the desktop app, in the mobile app or on a desk phone.
Supported desk phones include:
• One Talk T41P IP Desk Phone
• One Talk T46G IP Desk Phone
• One Talk T46GW IP Desk Phone
• One Talk T49G IP Desk Phone
• One Talk T41S IP Desk Phone
• One Talk T41SW IP Desk Phone
• One Talk T42S IP Desk Phone
• One Talk T46S IP Desk Phone
• One Talk T46SW IP Desk Phone
• One Talk CP680 IP Conference Phone
• One Talk CP920 IP Conference Phone
• One Talk IP DECT Phone
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Audio settingsThe One Talk for Desktop app audio menu can be accessed by clicking Settings>Audio/Video settings.
Output Device (Voice Playback – microphone)Choose a headset, PC-integrated speakers or external speakers for audio output. Your external playback device is selected by default (if you have one connected).
Input Device (Voice Recording – speakers/headset)Choose a headset microphone, PC-integrated microphone or external microphone for voice during calls. Your external recording device is selected by default (if you have one connected).
Input LevelDisplays the volume level received from the input device selected.
Ring OnSelect the audio device that is played when you receive an incoming call.
RingtoneYou can select your own ringtone. The same ringtone is used for both voice and video calls.
You can choose a different ringtone by selecting the down arrow icon and selecting a different ringtone. Selections include Cellular (default), Cordless, VZW Airwaves or None.
Multiple audio devicesIf you have multiple audio devices available for your microphone or speakers, please select the preferred audio device before starting a call.
Windows/Mac OS X
Changing Audio Input (microphone)• Click the Settings>Audio/Video settings menu
• Click in the Input device field under Audio and select the desired input device
Changing Audio Output (speakers/headset)• Click the Settings>Audio/Video settings menu
• Click in the Output device field under Audio and select the desired output device
If “Use default” is selected, the One Talk for Desktop app uses the default device set in the operating system preferences. For Windows, if “Default Communication Device” is defined, it is selected over the “Default Device.” If you’re using headsets, you can also select a separate device other than the headset for alerting incoming calls.
Video settingsThe One Talk for Desktop app video menu can be accessed by clicking Settings>Audio/Video settings.
Input deviceSelect a camera that you want to use for video calls. Your external web cam is selected by default (if you have one connected). On a Windows tablet, you may select the front- or rear-facing camera.
Keyboard shortcuts for the desktop appThe following table lists the currently supported keyboard shortcuts (native desktop only). You can use these keyboard shortcuts to quickly perform frequently used actions. The characters used are lowercase.
Windows• Click on the Settings>Advanced settings menu
• Select the Call using the keyboard shortcut menu
• Select a predefined shortcut from the list to automatically call a number when text is selected on a website or document
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Mac
• Click the Settings>Advanced settings menu
• Select System preferences to set up a shortcut to automatically call a number when text is selected on a website or document
• In preferences, select Shortcuts>Services>Text
• Select Call with One Talk and create a shortcut key combo. Combination must include the Command (Cmd) key
Windows shortcut Mac shortcut What it does
Ctrl+Shift+C User created – Cmd+ Automatically call a number when text is selected
Ctrl+Shift+P User created – Cmd+ Automatically call a number when text is selected
Ctrl+Shift+R User created – Cmd+ Automatically call a number when text is selected
Ctrl+Shift+M User created – Cmd+ Automatically call a number when text is selected
Ctrl+Shift+D User created – Cmd+ Automatically call a number when text is selected
Ctrl+Alt+1 User created – Cmd+ Automatically call a number when text is selected
Ctrl+Alt+6 User created – Cmd+ Automatically call a number when text is selected
TroubleshootingIf you experience problems and cannot complete the initial desktop app setup, please check the following:
Login Error Message
One Talk for Desktop app displays error “Too many active SPC_METOKENs”
This error displays when you reach the maximum number of five devices using the One Talk mobile or desktop app for that specific One Talk phone number. If the maximum number of devices has been reached, you are encouraged to deauthorize one or more of the devices, using the One Talk Admin Portal, or by using the One Talk mobile app.
If you deleted the mobile or desktop app from your device, that does not deauthorize the device, even though the app cannot be used unless it’s setup again. Contact your administrator if you are having problems deauthorizing a device.
“I can’t see the video when making a video call.”
Check the privacy settings to make sure they allow for use of the camera. On Windows, go to Settings, then Privacy and select “Allow apps to access your camera.”
“No connectivity” banner displayed
The desktop app displays a red banner stating “No connectivity.” This message is displayed when the device being used doesn’t have an active internet connection. When clicking “Learn more,” an error message displays, explaining there is no connectivity.
Please check the internet connection on the device being used to resolve the problem.
User guide
The One Talk for Desktop app can’t complete the setup process.
Step 1: Check connectivity.The One Talk for Desktop app requires either 4G LTE or broadband internet connectivity via CAT-5 or CAT-6 cable or Wi-Fi to function. Ensure that the device being used is connected to the internet prior to attempting setup.
Step 2: Check with your IT administrator.Check existing onsite firewalls with your IT administrator or office manager. One Talk requires the following protocols and ports so that the devices have service and full functionality:
Ports and protocols for One Talk
One Talk for Desktop app uses the following ports and protocols for communication. Ensure these ports and protocols are not blocked by the firewall or desktop security software.
Device configuration/authentication
• Protocol: https
• Port: 444
911 feature provisioning
• Protocol: https
• Port: 443 Signaling
• Protocol: SIPTLS
• Port: 443 and 5061
Media (voice/video)
• Protocol: SRTP
• Port: any
One Talk desk phones
Device configuration
• Protocol: https
• Port: 443 Signaling
• Protocol: SIPTLS
• Port: 5061 Network time
• Protocol: NTP
• Port: 123
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