How to use Learning Hub - Fire and Rescue NSWHOW TO USE LEARNING HUB 9 August 2018 | V1.0 ACCESSING COURSES After logging in, you will be taken to your personalised home page – also

HOW TO USE LEARNING HUB 1 August 2018 | V1.0

How to use

Learning Hub

PREPARED FOR ANYTHING


Acknowledgements © 2018 STATE GOVERNMENT of NSW (FRNSW) This document was designed, developed and produced by the Program Design and Development section, Education and Training Directorate. Version 06 published in August 2018. Uncontrolled if printed, saved or copied. This material is copyright. Apart from copying permitted by the Copyright Act 1968, as amended, neither this book nor any part of it may be reproduced in any form or by any means without permission. The views expressed in this publication are aimed at representing national competencies in the fire industry. The FRNSW does not give any warranty nor accept liability for the content of this work. Enquiries should be addressed to: Manager, Curriculum Design Program Design and Development Fire & Rescue NSW PO Box 559 Alexandria NSW 1435 Telephone: 02 9318 4831 Fax: 02 9318 4881


TABLE OF CONTENTS 04. Equipment

04. Before you begin

06. Logging in and out

08. Types of courses

08. Accessing courses

12. How to navigate blended courses

13. Completing assessments

15. Discussion forums

19. Troubleshooting


EQUIPMENT To participate in online learning, you will need:

an Internet connection a web browser e.g. Google Chrome, Internet Explorer, Mozilla Firefox or Safari speakers or headphones Microsoft Word FRNSW user name and password Adobe PDF Reader

Some eLearning modules may also require the latest version of Flash Player to be installed on your computer. This can be downloaded for free from http://get.adobe.com/flashplayer/.

BEFORE YOU BEGIN There are some important things to note:

Your Internet connection - An Internet connection is required to use Learning Hub. For an optimal experience, it is recommended that you access Learning Hub using a high-speed internet connection. You may experience slow loading times when using 3G and 4G connections.

Turn off your pop-up blocker - Some activities and resources in Learning Hub launch into a pop-up window. Turn the pop-up blocker off in your web browser (e.g. Internet Explorer) before you begin. To turn off the pop-up blocker in Internet Explorer, click Tools > Pop-up Blocker > Turn Off Pop-up Blocker.

Use a high screen resolution - It is recommended that you view your course using a high screen resolution setting. To check the resolutions settings of your computer, go to the desktop and right-click and select Screen Resolution. Experiment with different settings to find a resolution that you are comfortable with.

Flash is not supported by Apple iPads/ iPhones - Some older Learning Hub courses contain Flash content, which is not supported by Apple devices. If you are accessing Learning Hub using an Apple iPad or iPhone you will require a browser app that supports Flash.

http://get.adobe.com/flashplayer/


Links to Intranet documents will only work when using an FRNSW computer or device - Because of network security, links to Intranet pages/documents can only be used when accessing Learning Hub from within the FRNSW network. Therefore, if you are accessing Learning Hub externally, you cannot open Intranet links from within this module. Instead, you may access Intranet pages/documents by clicking FRNSW Intranet from the Remote portal homepage.

Service Desk can only assist with FRNSW computers and devices. They cannot provide support for issues with your own computer or device. Accessing Learning Hub You can access Learning Hub in the following ways:

via a PC or device connected to the FRNSW network e.g. Station computer via a computer or device outside of the FRNSW network via

https://learninghub.fire.nsw.gov.au. Using a PC, laptop, tablet or mobile device.

Accessing Learning Hub from inside of the FRNSW network

Open your web browser (e.g. Internet Explorer, Mozilla Firefox or Google Chrome) to access the Intranet homepage. Note: if the Intranet is not setup as your default homepage, type in the URL http://intranet/home.

Click Learning Hub under Web Applications. Or click the image button on the right-hand side of the homepage.

https://learninghub.fire.nsw.gov.au/

http://intranet/home


Accessing Learning Hub via PC or device outside of the FRNSW network Open your web browser (e.g. Internet Explorer, Google Chrome, Mozilla Firefox or Safari).

Enter the web address for Learning Hub - https://learninghub.fire.nsw.gov.au.

Using your current network credentials, type your username and password into the Username and Password fields and click Login.

Use a WiFi connection: For an optimal experience, use a WiFi connection rather than a 3G or 4G connection.

LOGGING IN AND OUT To login to Learning Hub From the Learning Hub homepage, using your current network credentials, type your username and password into the Username and Password fields and click Login.

https://remote.fire.nsw.gov.au/


To logout of Learning Hub

Click the dropdown arrow next to your name in the top right-hand corner of the screen. Select Log out from the drop-down menu.

You can now close the window by clicking the icon in the top right-hand side of the browser window.


TYPES OF COURSES There are two different types of courses available in Learning Hub - e-learning courses and blended courses.

E-Learning courses

Online self-paced modules You can enrol yourself into these courses There is no instructor involvement Your progress is automatically recorded Records of completion automatically added to Training Profile in ESS

Blended courses

A mix of online and face-to-face learning You can engage with others on your course You must be booked onto these courses Instructors facilitate these courses and conduct assessments You can easily keep track of your course progress using a progress bar


ACCESSING COURSES After logging in, you will be taken to your personalised home page – also known as your Dashboard. At any point, you may return to the main Learning Hub home page by clicking:

the Learning Hub logo, or the Fire & Rescue NSW logo.

Courses that you are already enrolled in All courses that you are enrolled in appear under My Courses.

In the latest version of Learning Hub, you will also be able to see a Course overview block on your Dashboard which shows your progress in all the courses you are enrolled in.


To search for courses

To search for courses that you can enrol yourself into, click the links in the Course Catalogue block to view the course catalogue.

You can then search under the headings in the course catalogue, or search for a course by typing key words into the Search courses box and clicking Go.

Click on the course title to open up your course and begin/continue your learning. For new courses that you are able to enrol yourself into, click Enrol me.


That course will then be available from your Learning Hub homepage, under My Courses for ease of access the next time you login.

You can only self-enrol yourself into e-learning courses. You must be booked into a blended course to gain access to it and for it to appear under My Courses.


HOW TO NAVIGATE BLENDED COURSES Blended courses contain both learning and assessment content, along with tools that assist you in your learning.

Your course content is organised into sections that can be accessed by clicking the relevant boxes at the top of the course.

Accessing course content

Click on a box at the top of the course to access a course section e.g. Start here.

To close a section, click the icon.

Instructions are provided throughout each section that guides you through the course and its activities and resources. Specific information about each course can be found in the Start here section.

It is recommended that you read this information before commencing your course.


COMPLETING ASSESSMENTS Your blended learning courses will contain assessments for you to complete, many will give you links to documents to download, update as you complete your tasks and then save and upload for assessment submission. These instructions will take you through the steps:

Open the Assessments page by clicking on the relevant box.

After reading the assessment requirements, click on the link for the assessment you want to start.

More details about the assessment will appear here. Some assessments will include a template to download on this page. If no template is available, to start uploading a file you’ve created from scratch, left-click Add submission.


To upload the assessment file:

To add your file from the File submissions window – left-click the Add file icon. You can also drag and drop your file into the middle of the File submissions window. (You can also check if the file you are uploading is an accepted file type.)

Make sure Upload a file is selected. Then left-click on Browse … In the browse menu:

locate your file Select Open When all fields are

completed, left-click on Upload this file

You should now have an icon for your file showing in the submission box. You can repeat the steps to add additional files to your submission Now, you can left-click Save changes.


The next screen will show you details about your uploaded file. You can continue to edit your submission - while it is still in Draft – by left-clicking Edit submission. Alternatively, you can make a final submission.

To make your final submission, left-click

DISCUSSIONS FORUMS Forums in Learning Hub allow instructors and learners to exchange comments and questions in a public discussion forum within a course. This enables everyone in the course to share information and benefit from each other’s opinions and input. Simply, it's a place where messages can be posted for public display.

The forums in Learning Hub are great for keeping in contact with other people on your course.

In course discussion forums, you can:

initially, use the program forum to introduce yourself and get to know your virtual classmates and your instructor;

during each course you can read forum posts (messages) made by instructors and other learners;

download documents, sound files and images that have been attached to forum posts; and

write your own forum posts.


Accessing discussion forums

Login to your Learning Hub course and click on a discussion forum link like the one shown in the screenshot below.

You will see a brief description of the purpose for the forum, and a list of the active discussions. Each of these separate discussions is called a ‘thread’. If there are no posts in the forum, you can add a post by left-clicking Add a new discussion topic.

Type in your message (don’t forget to type in a subject title) and click on the Post to forum button on the bottom of the page.

You can also see who started each discussion, how many replies there are to the original post, and when the last post was made.


Viewing a thread

Click on the title of any forum thread (in the Discussion column) to see all the messages in that thread. The entire discussion is laid out in the order in which the posts were made. You can experiment with the drop down at the top of the page that is currently set on Display replies in nested form to change the way the posts are displayed. You can also left-click the Subscribe link on the top right-hand side of the screen to receive emails whenever someone posts something new to the forum.

Replying to a post

If someone has already started a thread, adding your own post to make a comment is easy. Scroll down to the last post on the page and click on the Reply link at the bottom right.


Add your message to the Message input box and add any attachments before clicking Post to forum.

Messaging

If you would like to send a chat message to your instructor or another learner, you can select Messages from the drop-down menu next to your name in the top right-hand corner of Learning Hub.

You can find more information about sending messages in Learning Hub at: https://docs.moodle.org/34/en/Messaging.

https://docs.moodle.org/34/en/Messaging


General tips Before asking a question, check out the questions other learners have asked, and

the responses received. Try to add your comments to the appropriate thread or topic area. Give others a chance to comment. Be mindful of cultural differences. Refrain from making remarks which are racist, sexist or offensive. Keep to the topics in the course/unit – if you wish to discuss other topics, you are

encouraged to do so privately.

Online behaviour The practices of courtesy and respect that apply in face-to-face contexts also apply online and require even more attention. Before you participate in any forum, chat or group activity bear in mind:

Derogatory or inappropriate comments are unacceptable and are considered in the same way as if they occurred in the physical classroom.

That comments published on discussion forums are a matter of record and are subject to the same rules as all communications within FRNSW.

TROUBLESHOOTING Portions of my course appear off screen It is recommended that you view your course using a high screen resolution setting.

To change your screen resolution settings right-click on the desktop, then click Screen Resolution. Experiment with different settings to find a resolution that you are comfortable with.


Modules not launching Some activities and modules launch in a pop-up window. If your web browser has a pop-up blocker enabled, it will prevent it from launching. To turn off the pop-up blocker, click Tools > Pop-up Blocker > Turn Off Pop-up Blocker.

Unable to access a module or activity

Some aspects of your course rely on the page being refreshed. An example might be where an activity or module is only made available if certain conditions are met in another activity. To refresh your page, click View in the toolbar of Internet Explorer and then click Refresh.

Prolonged loading times If you experience prolonged loading times when accessing self-paced learning modules, try closing the module and re-opening it.

Who can I contact for technical support? For technical support with Learning Hub you can contact IT Service Desk using the details below:

Email: [email protected] Tel: 02 9265 2833 Monday to Friday from 0800 to 1700.

You will also find a collection of videos, FAQs and user instructions by searching for the Help Hub course in Learning Hub. Register your interest learn more about Learning Hub If you would like to learn more about using Learning Hub and receive notifications when new Learning Hub training webinars or webinar recordings become available, please email [email protected].

mailto:[email protected]

mailto:[email protected]

Documents

How to use Learning Hub - Fire and Rescue NSWHOW TO USE LEARNING HUB 9 August 2018 | V1.0 ACCESSING COURSES After logging in, you will be taken to your personalised home page – also