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8/9/2019 How to deal with Minor Accident in Malaysia?
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HOW DO YOU DEAL WITH MINOR ACCIDENT IN MALAYSIA?
Recently I was involved in a car accident and I just realized that how inexperienced and
naive I was to face an accident in MALAYSIA. I would like to recount a bit of my
experience and some lessons I learned in the hopes that if you are someday presented
with a similar situation, you might be able to face it with well prepare and proper manner.
Quick Story
One morning I was driving my new Toyota Vios (3 months old) and stopped at a traffic
light where there was a red signal. A few seconds later a young lady driver wasn’t paying
attention and bumped into my rear bumper. My rear bumper was cracked and the trunk
was dented.
AFTER ACCIDENT
THE LADY CAR
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I exchanged details with the young lady driver (Name: Loo Yin Mei) and the lady (Loo
Yin Mei) promised me to pay the repair cost. Since my car is under warranty I have no
other choice but need to go Toyota service centre to repair the damaged bumper.
However, after I sent the estimated repair cost to the lady (Loo Yin Mei), she started to
give lots of excuses for not paying the bill. Below is our conversation through Whatsapp:
Nov 27, 2014 – Loo Yin Mei: Do let me know d
pricing once uve checked on d pricing
9:19am, Nov 28, 2014 - B: That is OK. I will go toUMW TOYOTA Service centre to repair my car since
the car is still under warranty. But I will be Very busy
throughout these two months. So I may take the car
to the Service centre in January. I will let you know.
10:18pm, Dec 11, 2014- B
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10:19pm, Dec 11, 2014- B
10:20pm, Dec 11, 2014 - B: Hi Yin this is the
estimation cost from Toyota Service center to
replace the bumper and fixings.
10:21pm, Dec 11, 2014 - B: Will send you the bill
When ready.
11:01pm, Dec 11, 2014 – Loo Yinmei: Am abit
confuse
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11:01pm, Dec 11, 2014 –Loo Yinmei: What's the
total price again?
11:01pm, Dec 11, 2014 – Loo Yinmei: U meant u
sent to fixed already?
11:04pm, Dec 11, 2014 – Loo Yinmei: Also, why did
you select Toyota from melacca?
11:12pm, Dec 11, 2014 – Loo Yinmei: I think this is
abit too costly
11:49pm, Dec 11, 2014 - B: Roughly 2163. Melaka is
my hometown, I stay there. Toyota Service guy told
me that the bumper is damaged can not repair.
Need to replace a new one plus fixings and censor
as well. If you got any queries for the cost Please docall the Toyota Service guy for clarification.
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3:00pm, Dec 12, 2014 - B: Please enlarge the photo
and see the cracks.
3:01pm, Dec 12, 2014 –
Loo Yinmei: Gimme awhile
3:01pm, Dec 12, 2014 – Loo Yinmei: Call u in abit
3:01pm, Dec 12, 2014 - B: Ask your Father
better..He should know how much it cost.
3:03pm, Dec 12, 2014 - B: Or to be fair, Please call
the Toyota Service advisor for the cost details.
3:09pm, Dec 12, 2014 – Loo Yinmei: Hi Bong, think
it's really pricey and I cannot afford it. Yes, no doubt
that I've caused you trouble on this. However, we
have previously agreed that you would to get the
cost and share with us first before you procee to fix
them. At least we can get a second opinion on this. I
can't afford the amount.
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3:10pm, Dec 12, 2014 – Loo Yinmei: If I knew it
was gonna be this much, I would have report and
claim for insurance which I did suggested earlier
3:12pm, Dec 12, 2014 - B: Ask your Father, He
agreed to pay without insurance. And Please do call
the Toyota guy for advise.
3:14pm, Dec 12, 2014 – Loo Yinmei: however we
were suppose to agree on d price in advance first.
3:14pm, Dec 12, 2014 – Loo Yinmei: Believe this
was mentioned back then
3:31pm, Dec 12, 2014 - B: Please do talk to your
Father. I Don't think you know How to resolve this.
5:40pm, Dec 29, 2014 - Chang Bong
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5:46pm, Dec 29, 2014 - B: Got my car fixed. Total
cost is RM2155.25. send the money to my bank.
UOB BANK. ACCOUNT NUMBER IS 198xxxxxxx.
5:47pm, Dec 29, 2014 - B: Happy to discuss with
your Father if you Don't know How to settle this.
8:36am, Dec 30, 2014 - Yinmei: Am out of town, willspeak when am back 2 weeks time
9:17pm, Jan 19 - B: Hi Yin, have you bank in the
money yet?
6:34pm, Jan 20 - Yinmei: Hi, I've only RM500 and
couldn't afford more. You did not preinformed or
get our consent about the repair and proceedwithout our knowledge. Pls provide me your bank
account number.
6:38pm, Jan 20 - B: What? I think we need to meet
up to resolve this. My car is brand new car and
already caused me lot of problems to fix it. We can
go to Toyota Service centre and ask them to clarify
the bill. Please ask your Father to call me. I Really
need to talk to him. This is not acceptable.
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6:43pm, Jan 20 - Yinmei: You did not get our
agreement and sent d car to repair, this is rather
unfair. Sorry, This is the best I can afford.
6:46pm, Jan 20 - B: That's is Why I ask you to go to
Toyota Service centre to clarify. Please ask yourFather to call me.
6:47pm, Jan 20 - Yinmei: Pls provide me your bank
account details and I will bank in RM500 to you
within this week.
6:50pm, Jan 20 - B: Please give me your Father
mobile number. I need to discuss with him. This is
not acceptable.
9:30am, Jan 21 - B: Awaiting your Father to call me. I
think we need to meet up at Toyota service centre
to resolve this. If you sincerely want to.
9:07pm, Jan 21 - B: Please ask your Father to meet
me up on this Saturday morning at PJ TOYOTA
Service centre at 9am to resolve this. This has been
dragging for too long and I Really running out of
patience.
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9:10pm, Jan 21 - Yinmei: Hi, I've spoken to my dad
and again allow me to reitrrate that you did not
obtained our agreement and sent the car to repair.
Hence, this is rather unfair. Appreciate if you would
to provide me your bamk details and I will bank in
RM500 by this week.
9:58pm, Jan 21 - B: I think you should give me a
chance to clarify the bill instead of rejected me
straight away. I Really upset as this has caused me a
lot of inconvenience and time to fix it.
9:59pm, Jan 21 - B: If TOYOTA can not clarify the bill
then you Don't need to pay.
10:00pm, Jan 21 - B: I think this is fair. I believe youDon't want to owe people money and go away like
that right?
10:05pm, Jan 21 - B: The only way to resolve this is
to meet up and discuss further. I trust you can do
the right thing.
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11:49am, Jan 22 - B: I will go to PJ TOYOTA Service centre
this Saturday morning. Please come to meet me and
discuss. Please remember that you have caused me a lot of
problems and time. And note that first you are at fault and
need to fully responsible for what you did. Second is my caris 3 months old brand new car at the time you hit my car. I
need to go to back to Melaka TOYOTA to fix my car as I live
and work there. I have to borrow my parents car to work.
And finally, RM500 to replace a damaged bumper is
ridiculous and is a joke. Please understand what I have
gone through.
5:15pm, Jan 27 - B: Hi Yin, you did not turn up at Toyota
servce centre last Saturday morning. So I believe you do not
want to settle this. I have No other choice but give you
three options: Option 1: Bank in RM 2155.25 to my saving
account for the repair cost. Option 2: You and I go to make
police report So I can claim your insurance. But Please note
that you need to pay extra as it is your fault. Option 3: I will
post everything I have including photos and our
conversation to Facebook or other forum and lets the
Public judge and learn from my mistakes. Plus I will do my
own police report. This will be my least favourite option. If
you do not response on my request or make police report
within this 3 days, which means after this Friday 30/1/2015,
I take you deem to accept Option 3..
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LESSON LEARNED: MAKE POLICE REPORT IF YOU HAVE AN
ACCIDENT NO MATTER HOW MINOR IT IS. THIS WILL SAVE A LOT
OF TIMES TO TALK TO AIR AND SAVE YOUR POCKET MONEY.
9:17am, Jan 31 - B: No response? OK I will proceed Option
3. Thanks