GoToAssist’s reporng feature shows how well your team is meeng service-level agreements. It also records agent notes, helping managers troubleshoot subpar support sessions. In contrast, TeamViewer lacks any reporng capability. faster 47 % How GoToAssist beats TeamViewer for producvity If producvity is important to you, GoToAssist remote support soﬅware is by far a beer choice than TeamViewer. In independent tesng by QualiTest, GoToAssist demonstrated significant advantages over TeamViewer in key producvity factors. All quotes and stascs are from the QualiTest soﬅware tesng report: “GoToAssist vs. TeamViewer, Bomgar and ConnectWise.” Oct. 2017. If your team works long hours and weekends – as most support organizaons do – GoToAssist has you covered. It provides support whenever you need it, 24 hours a day, 365 days a year. With TeamViewer? Wait unl Monday to get help during business hours. Get support whenever you need it. GoToAssist is more secure because it plugs security loopholes that are inherent in other remote support products, including a session-end vulnerability in TeamViewer. [When a technician ends a TeamViewer session,] customers can iniate the role-swap anyme they want and aack the technician’s computer with more permissions than the technician has allowed himself.” “ Manage compliance and other metrics. 3 TeamViewer has no reports feature … the management console seems more like an aﬅerthought.” “ Protect against cyberaacks. 5 Seconds count on support calls. In head-to-head tesng, GoToAssist connected as much as 47 percent faster than TeamViewer. Thanks to GoToAssist’s intuive interface, support agents can find the informaon they need with less waing me, so they can find soluons faster. Connect faster, solve problems sooner. 1 GoToAssist has more and beer ways to connect than TeamViewer … and is easier to navigate.” “ With GoToAssist, agents can simultaneously support mulple customers with in-session chat and tabbed interfaces that help agents navigate more efficiently, increasing producvity. TeamViewer’s approach is complex and difficult to manage. GoToAssist helps our consultants to do more in less me. Simply put, it increases our billing hours.” – Rob Gillespie, Vice President, Premier Compung Technologies “ 4 When it comes to producvity, GoToAssist easily beats TeamViewer. Learn more about GoToAssist at hp://get.gotoassist.com. 2 Support mulple customers easily.

How GoToAssist beats TeamViewer for productivitya better choice than TeamViewer. In independent testing by QualiTest, GoToAssist demonstrated signiﬁcant advantages over TeamViewer

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Page 1: How GoToAssist beats TeamViewer for productivitya better choice than TeamViewer. In independent testing by QualiTest, GoToAssist demonstrated signiﬁcant advantages over TeamViewer

GoToAssist’s reporting feature shows how well your team is meeting service-level agreements. It also records agent notes, helping managers troubleshoot subpar support

sessions. In contrast, TeamViewer lacks any reporting capability.

faster47%

How GoToAssist beatsTeamViewer for productivityIf productivity is important to you, GoToAssist remote support software is by fara better choice than TeamViewer. In independent testing by QualiTest, GoToAssist demonstrated significant advantages over TeamViewer in key productivity factors.

All quotes and statistics are from the QualiTest software testing report: “GoToAssist vs. TeamViewer, Bomgar and ConnectWise.” Oct. 2017.

If your team works long hours and weekends – as most support organizations do – GoToAssist has you covered. It provides support whenever you need it, 24 hours a day, 365 days a year. With TeamViewer? Wait until Monday to get help during business hours.

Get support whenever you need it.

GoToAssist is more secure because it plugs security loopholes that are inherent in other remote support products, including a session-end vulnerability in TeamViewer.

[When a technician ends a TeamViewer session,] customers can initiate the role-swap anytime they want and attack the technician’s computer with more permissions than the technician has allowed himself.”

“

Manage compliance and other metrics. 3

TeamViewer has no reports feature … the management console seems more like an afterthought.”

“Protect against cyberattacks.5

Seconds count on support calls. In head-to-head testing, GoToAssist connected as much as 47 percent faster than TeamViewer. Thanks to GoToAssist’s intuitive interface, support agents can find the information they need withless waiting time, so they can find solutions faster.

Connect faster, solve problems sooner. 1

GoToAssist has more and better ways to connect than TeamViewer … and is easier to navigate.”

“With GoToAssist, agents can simultaneously support multiple customers with in-session chat and tabbed interfaces that help agents navigate more efficiently, increasing productivity. TeamViewer’s approach is complex and difficult to manage.

GoToAssist helps our consultants to do more inless time. Simply put, it increases our billing hours.”– Rob Gillespie, Vice President, Premier Computing Technologies

“4

When it comes to productivity, GoToAssist easily beats TeamViewer. Learn more about GoToAssist at http://get.gotoassist.com.

2 Support multiple customers easily.