Household Census for Water Supply in Manado

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

SEPTEMBER, 2006

This publication was produced by Development Alternatives, Inc. for review by the United States Agency for International Development under Contract No. 497-M-00-05-00005-00

Photo Credit: ESP Manado During water supply census in a local residential. The activity, “Water supply census for Manado Municipality, North Sulawesi Province” is a collaborating efforts between WMD (Waterleiding Maatschappaij Drenthe, The Netherlands) and ESP-USAID (Environmental Services Program of United States of America for International Development), which is aiming at improving water supply quantity and quality in eastern part of Indonesia.

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO Title: Household Census for Water Supply

in Manado Program, Activity, or Project Number: Environmental Services Program,

DAI Project Number: 5300201.

Strategic Objective Number: SO No. 2, Higher Quality Basic Human Services Utilized (BHS).

Sponsoring USAID Office and Contract Number: USAID/Indonesia,

Contract number: 497-M-00-05-00005-00.

Contractor Name: DAI. Date of Publication: September 2006

TABLE OF CONTENTS

TABLE OF CONTENTS............................................................................................................. I LIST OF FIGURES...................................................................................................................... II LIST OF TABLES ......................................................................................................................III SUMMARY .................................................................................................................................IV 1. BACKGROUND ................................................................................................................. 1 2. OBJECTIVES....................................................................................................................... 2 3. SCOPE OF WORK............................................................................................................. 2 4. LOCATION ........................................................................................................................ 3 5. IMPLEMENTING INSTITUTION .................................................................................... 3 6. CENSUS IMPLEMENTATION......................................................................................... 4 7. RESULT............................................................................................................................... 7

7.1. KECAMATAN WENANG......................................................................................................................... 10 7.2. KECAMATAN WANEA............................................................................................................................ 12 7.3. KECAMATAN MALALAYANG.................................................................................................................. 13 7.4. KECAMATAN SARIO ............................................................................................................................... 14 7.5. KECAMATAN TIKALA ............................................................................................................................. 15 7.6. KECAMATAN SINGKIL ............................................................................................................................ 16

8. BENEFICIARIES............................................................................................................... 17 9. RECOMMENDATIONS................................................................................................... 18 10. CONCLUSION............................................................................................................. 18 11. APPENDICES ............................................................................................................... 19

APPENDIX 1 CENSUS FORM............................................................................................................................. 20 APPENDIX 2 SUMMARY OF HOUSEHOLD CENSUS RESULT ................................................................. 25

LIST OF FIGURES FIGURE 1 IMPLEMENTATION PROGRESS CHART ....................................................................................................6 FIGURE 3 CENSUS ACHIEVEMENT IN KECAMATAN WENANG .......................................................................... 11 FIGURE 4 CENSUS ACHIEVEMENT IN KECAMATAN WANEA ............................................................................. 12 FIGURE 5 CENSUS ACHIEVEMENT IN KECAMATAN MALALAYANG................................................................... 13 FIGURE 6 CENSUS ACHIEVEMENT IN KECAMATAN SARIO................................................................................. 14 FIGURE 7 CENSUS ACHIEVEMENT IN KECAMATAN TIKALA............................................................................... 16 FIGURE 8 CENSUS ACHIEVEMENT IN KECAMATAN SINGKIL.............................................................................. 17

II

LIST OF TABLES TABLE 1 NUMBER OF INHABITANTS AND HOUSESS IN CENSUS AREA ................................................................3 TABLE 2 DISTRIBUTION OF CENSUS ACHIEVEMENT..............................................................................................7 TABLE 3 NUMBER OF CUSTOMERS (PDAM DATA - APRIL 2006).......................................................................8 TABLE 4 CENSUS ACHIEVEMENT IN KECAMATAN WENANG............................................................................ 11 TABLE 5 CENCUS ACHIEVEMENT IN KECAMATAN WANEA.............................................................................. 12 TABLE 6 CENSUS ACHIEVEMENT IN KECAMATAN MALALAYANG .................................................................... 13 TABLE 7 CENSUS ACHIEVEMENT IN KECAMATAN SARIO .................................................................................. 14 TABLE 8 CENSUS ACHIEVEMENT IN KECAMATAN SINGKIL ............................................................................... 15 TABLE 9 CENSUS ACHIEVEMENT IN KECAMATAN SINGKIL ............................................................................... 16

III

SUMMARY Currently PDAM Kota Manado is facing many problems in delivering services to the customers, technically, financially as well as accuracy of customer database. The problem of the existing system is water leakage, both in the network and production plants. Almost 45% of leakages recorded in the network and 30% in the production plant. Water produced is only 70% of the installed production capacity. The other problem is the time services to the customers, where more than 50% of the customers cannot get water continuously 24 hours per day. The elaboration result indicates that the capacity of the existing system is not sufficient for the network dimension. There are also bad and old pipes in some places. Another problem is the poor quality of water produced and distributed. The treatment plants demonstrate a low performance because of insufficient maintenance and the distribution network shows many leaks. Most of the distribution pipes not installed properly as it should be, and part of the pipes require replacement. PDAM also has to cope with are illegal tapping/ illegal connections (by non-customers) and illegal consumption (by customers), resulting in a difference between water produced and water sold.

The operational costs are relatively high which electricity consumption and chemical costs are very high. Especially at the distribution pumps, the pumps operated with high pressure almost at all times. As recorded in the PDAM database, currently the total number of customers is around 35,000 connections. Active customers are 24,000 and the total customers who pay the bills are only around 8,000 customers, so the NRW is very high. It is more than 60%. This situation makes PDAM getting worse all the time. The production cost is remaining high but in the other hand, the revenue is very low. Currently, PDAM is still able to produce and distribute water supply to the customer because of the support from WMD.

As one of ESP’s program is promotes better health through expanded access to clean water services, ESP and WMD agreed to conduct household census in order to explore the existing condition of service facilities and customer opinions on the level of services and their expectation for future services. ESP provided technical assistance to WMD and PDAM Manado for 7 months (February – September 2006) in conducting household census. The sharing between ESP and WMD is each 50%; the first part of the survey (40,000 households in 6 kecamatans) was covered 100% by ESP and performed from February – September 2006 and the second part (40,000 households) will be covered 100% by WMD.

The objectives of household survey are to collect and analyze: • Basic data for PDAM customer database improvement • Baseline information to reduce Non Revenue Water (NRW) • Improvement of level of services • Demand survey to identify potential for new connections • Tariff (re)-classification data of existing customer • Base data for future Geography & Management Information System (GIS/MIS)

The activity started with the preparation of the team to implement the census through training. The training conducted on February 22-23, 2006 at De La Salle University Campus. It was designated for the census team, especially the enumerators that are going to meet directly with the respondents in collecting data.

The implementation of census was started on March 6, 2006 and finished on September 2006, covers Kecamatan Malalayang, Wenang, Sario, Wanea, Tikala and Singkil. The total

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO CITY

respondents are 40,000 consists of 8,366 PDAM customers (20.92%) and 31,634 non-customers (79.09%).

The result of the census illustrates as follows:

A. Customer respondents:

• Within the last 6 months, approximately 27% of customers never received water anymore whilst 43% still received sometimes. Only around 30% received water everyday.

• Most of respondents said that the time of supply is uncertain which demonstrated by 45.55% answers.

• Only 20% of respondents received supply of water continuously (24 hours per day). • Approximately 40% of customer respondents received sufficient quantity of PDAM

supply. • Water pressure performed sufficient for around 40% of customer respondents and

10% receive high-pressure supply. • Only 14% of customer respondents say that the quality of water supply from PDAM

is good. • About 18% of customer respondents have leaking connection, at either the service

pipe or the accessories; • Almost 32% of connections indicates bypass. • Around 57% of the connections have water meter, 26% without water meter and

17% unidentified. • Approximately 30% of water meter performed a good condition, the rest are bad

and unidentified as they are installed inside the building and unable be observed. • Only around 30% of water meter performed normally function. • Around 20% connections have either factory and company seal. • 44.50% of respondents indicate water meter damaging.

B. Non-Customer respondents:

• Almost 70% of respondents are willing to become PDAM customer. • Most respondents claimed that current PDAM service is very poor; therefore, they

decided not to have connection to PDAM supply until now. This situation is shown by almost 64% answers. 8.5% say that water tariff is too expensive, 7.88% say that the connection fee is too expensive and app. 6% claim that the procedure of new connection is complicated.

• Proposed services to be improved is water quality with 39% answers, water pressure with 30% answer, water quantity with 19% answers and time of flow with 13% answers.

• 91% of respondents prefer to pay by installment for the new connection fee.

Based on the census result described above, PDAM/WMD prepares action plan includes among others:

• Improvement of the distribution system that demonstrate the existing system can only serve with continuously flow for 20% of the customers.

• Leak repair at either house connections or distribution network.

• Installation of new water meter and replacement of broken water meter.

• As 70% of non-customer respondents are interested to have connections to PDAM water supply system, PDAM have to provide sufficient information on how to apply, connection fee, water tariff and other related information for the communities. This

V ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO CITY

can be done by providing leaflets, banners, announcement through newspaper and electronic media etc.

• Improve water quality. The census result demonstrates that only 14% of customers received a good quality of water supply.

• Improve water pressure in distribution network. This is related to the level of leakage. Water pressure can be improved if the leakage decreases.

VI ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

1. BACKGROUND

Currently PDAM Kota Manado is facing many problems in delivering services to the customers, technically, financially as well as accuracy of customer database. The problem of the existing system is water leakage, both in the network and production plants. Almost 45% of leakages recorded in the network and 30% in the production plant. Water produced is only 70% of the installed production capacity. The other problem is the time services to the customers, where more than 50% of the customers cannot get water continuously 24 hours per day. The elaboration result indicates that the capacity of the existing system is not sufficient for the network dimension. There are also bad and old pipes in some places. Another problem is the poor quality of water produced and distributed. The treatment plants demonstrate a low performance because of insufficient maintenance and the distribution network shows many leaks. Most of the

distribution pipes not installed properly as it should be, and part of the pipes require replacement. PDAM also has to cope with are illegal tapping/ illegal connections (by non-customers) and illegal consumption (by customers), resulting in a difference between water produced and water sold.

The operational costs are relatively high which electricity consumption and chemical costs are very high. Especially at the distribution pumps, the pumps operated with high pressure almost at all times. As recorded in the PDAM database, currently the total number of customers is around 35,000 connections. Active customers are 24,000 and the total customers who pay the bills are only around 8,000 customers, so the NRW is very high. It is more than 60%. This situation makes PDAM getting worse all the time. The production cost is remaining high but in the other hand, the revenue is very low. Currently, PDAM is still able to produce and distribute water supply to the customer because of the support from WMD.

As one of ESP’s program is promotes better health through expanded access to clean water services, ESP and WMD agreed to conduct household census in order to explore the existing condition of service facilities and customer opinions on the level of services and their expectation for future services.


ESP provided technical assistance to WMD and PDAM Manado for 7 months (February – September 2006) in conducting household census. The sharing between ESP and WMD is each 50%; the first part of the survey (40,000 households in 6 kecamatans) was covered 100% by ESP and performed from February – September 2006 and the second part (40,000 households) will be covered 100% by WMD. This household survey does not only concern technical issues but also non-technical. As described on the survey-form technical questions consists of four aspects namely: condition of water meter, pipe line for house connections, time of supply per day and condition of water distribution and water source. Non-technical questions consist of information/data of customer, condition of building, income and the availability of electricity.

2. OBJECTIVES The objectives of household survey are to collect and analyze:

• Base data for improvement of PDAM customer data base. • Baseline information to reduce Non Revenue Water (NRW) • Improvement of level of services • Demand survey to identify potential for new connections • Tariff (re)-classification data of existing customer • Base data for future Geography & Management Information System (GIS/MIS)

3. SCOPE OF WORK Task 1: Preparation:

• Finalize questionnaire (by ESP) • Socialization of household census to community (kecamatans) • Training household census enumerators (The training was conducted at the campus

of De La Salle University on February 22 – 23, 2006) Task 2: household census implementation 1ST Phase (by DLSU)

• Household census of first 40,000 household questionnaires in Manado City. • Suitable quality control system to verify accuracy of field data collected

Task 3: Data entry and verification (by DLSU)

• Data entry & verification in computer • Reporting on household census implementation

Task 4: Data analysis and comparison (by ESP / PDAM staff / TID)

• Data analysis divided in five topics: o administration o tariff (billing information) o NRW (illegal connections, non-paying customers, meter replacement) o Water demand

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID 2


o Performance of services • Comparison with current PDAM baseline data • Follow-up for PDAM-TID action plans

4. LOCATION The total kecamatan in Manado city are 9 Kecamatans, and the household survey was implemented in 6 Kecamatans, i.e.: Kecamatan Malalayang, Kecamatan Sario, Kecamatan Wenang, Kecamatan Wanea, Kecamatan Tikala and Kecamatan Singkil. In the original plan, it was estimated that the survey can achieve 40,000 respondents in 4 Kecamatans. During the implementation it was found out that there are fewer respondents within these 4 kecamatans than it was expected, therefore the census covered six Kecamatans. The number of houses in each Kecamatan is shown in Table 1 below. Number of houses data was collected during the implementation of the census.

Table 1 Number of Inhabitants and Housess in Census Area Kecamatan No. of inhabitants

(Year 2005) No. of Houses (Year 2006)

Malalayang 55,401 11,241

Sario 27,679 4,836

Wenang 40,195 7,799

Wanea 58,453 9,661

Tikala 36,100 10,382

Singkil 45,310 9,063

Total 263,138 52,982

5. IMPLEMENTING INSTITUTION The implementing institution was De La Salle University which is appointed through tender. The tender was conducted in December 2005 involving 5 universities, namely: Universitas Samratulangi Manado, Universitas Kristen Indonesia Tomohon, Universitas Manado-Tondano, Universitas Klabat Manado and Universitas De La Salle Manado. The reason to choose the third party to implement the census is that independent party is expected can deliver factual data. Neutral party has no conflict of interest and it is expected that the result is more trustable by related institutions. As the existing condition of PDAM that delivered poor services, census by neutral party can be more accepted by customers and communities.



6. CENSUS IMPLEMENTATION The first activity in census was the preparation of the team to implement the census through census training. The training was designated for the census team, especially the enumerators which are going to meet directly with the respondents in collecting data. Besides the enumerators, this training is also designated to the data entry officers and field coordinators. The objectives of the training are to make the enumerators to: • Understand and capable to explain the background and the purpose of the census. • Understand the contents and the structure of the questionnaire. • Understand the technical aspect of service pipes, water meter, the accessories and also

indications of illegal connections and consumptions. • Understand and capable to implement the census. • Understand and able to do the follow up actions after the census, especially the

administrative activities. • Capable to treat respondents in a kind and polite manner. • Realize that enumerators are the spear head of and represent the team. The training was conducted on February 22-23, 2006 at De La Salle University Campus, and the facilitators and resource persons of the training were: • ESP – Hernadi Setiono and Laksmi Cahyaniwati • WMD – Raimond LLJ Hafkenscheid and Evelyn G. Keetelaar, • PDAM – Vicky Silinaung, Freddy Londo and Hanny Roring • De La Salle University – Laurentius Rumokoy (Team Leader) and Stefanus Sampe

(Field Supervisor)

The training involves PDAM in purpose to implant the sense of belonging. With direct involvement from the first place, it was expected that PDAM will support up to the end.


It was also involves DLSU (the Team Leader and Field Supervisor) to assure that they were really understand the task and well prepared for the implementation. From the discussion forum during the training, ESP can get inputs for the improvement of the questionnaire. The number of enumerators who participate in the training was 51 (fifty one) persons (includes reserve enumerators) and 13 (thirteen) persons of the core team. The

enumerators consist of 19 males and 32 females. Most of the enumerators are university students at the last year study and some of them are already graduated. The implementation of the training for enumerators and core team was reported in the separate report.

Situation during the training

After 2 days training, the team started to implement the census. Enumerators were divided into 5 (five) groups, each group consist of 8 (eight) enumerators lead by 1 Field Permanent Assistant (FPA). The overall field team were under a Field Supervisor (FS) coordination.


FS was responsible for the notification to and getting permission from the lower level government offices (Kecamatan, Kelurahan and Lingkungan) before the enumerators entering the census area. He was also asking the lower level government officers to support the activities. FS was also responsible to provide maps for the census. Since PDAM has meter reading route maps (RBMA), they supported the team by providing these maps. Unfortunately, some of the maps were out of date, so the enumerators had to update them while implement the census. This was one of the reasons why the implementation of the census went slower in the beginning.

The census was started on March 6, 2006 in Kecamatan Malalayang. The launching ceremony was conducted at Kelurahan Malalayang II. PDAM supported the team with a letter of notification to all Kecamatans in Manado City. It was expected that based on these letters, the Camats could instruct their staffs to support the census activities. Unfortunately this plan was not going well because the letters was not issued in time. Anyhow, the team started their work without the notification letters. The Field Supervisor visited the head of Kelurahan Malalayang II, where the census began. The head of

Kelurahan Malalayang II was very cooperative, but not the communities at the beginning. Therefore the progress of the census at the beginning was very slow. This was because the lack of socialization about the census to the community. The progress of the census during the implementation is shown in Figure 1 Implementation progress chart. The other reason was the flood and landslide disaster which was happened a week before the census started. Some of the enumerators and part of the communities were victims of this incident. The original plan targeted 10,000 respondents per month; therefore it should have been finished on July 2006. Apparently as shown in the chart, the progress within the first three weeks was only about 4,000 respondents. The team reported that some of the communities were refused to be interviewed because they were not informed by the government about the census activity yet. The socialization of the census should be done by PDAM and the local government. In the following months, ESP and TID/WMD conducted socialization activities through press release and providing banners, posters and leaflets. This effort seems effective as it is shown in the chart that the progress during April - May was faster than before. Again in June the progress slows down. It was happened because the month of June was the examination period for students. Only they who had graduated can continue the activities. Within a month there were almost nothing done until the examination period finished. In the following months it shows that the progress was improved (see the trend shown in July and August). As shown in the progress chart below, the team had interviewed more than 44,000 respondents but the database consists of 40,000 entries as stated in the contract. This case was happened because more than 4,000 questionnaires were missing, so they had to replace the missing questionnaires by interviewing other respondents. They could not re-interview the respondents which the questionnaires are missing because they difficult/refused to be re-interviewed. In September the census speed was slowing down. 85% of the communities in average have already interviewed and the rest 15% were refusing families and empty houses. Therefore the census entered the 6th Kecamatan namely Singkil.



Implementation of the census was finished and presented by the team on September 25, 2006. The original questionnaire consist of 2 (two) types; questionnaire for customers and questionnaires for non customers. Apparently, this separate system was not effective for the typical community like Manado City. Most of the customer respondents were not admit that they are customer at the first place, but finally it was found out that they are

registered as customers even they have their own water source. The enumerators had difficulties in replacing the data from non-customer to customer questionnaire. Therefore the questionnaire was improved and put all the questions together in one comprehensive questionnaire. The final questionnaire is shown in Appendix 1.

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

28-M

ar-06

4-Apr

-06

11-A

pr-06

18-A

pr-06

25-A

pr-06

2-May

-06

9-May

-06

16-M

ay-06

23-M

ay-06

30-M

ay-06

6-Jun

-06

13-Ju

n-06

20-Ju

n-06

27-Ju

n-06

4-Jul-

06

11-Ju

l-06

18-Ju

l-06

25-Ju

l-06

1-Aug

-06

8-Aug

-06

15-A

ug-06

22-A

ug-06

29-A

ug-06

5-Sep

-06

12-Se

p-06

19-Se

p-06

Date

Num

ber

of R

espo

nden

ts

Malalayang 4,098 5,880 6,600 6,831 7,267 7,383 7,322 7,554 8,415 9,390 9,708 9,775 9,842 9,842 9,842

Wenang 0 171 1,438 1,631 2,030 2,085 2,240 3,753 4,457 5,194 5,374 5,465 5,722 6,381 6,381

Sario 0 1,722 2,903 2,951 3,675 3,705 3,616 2,344 3,681 4,274 4,473 4,639 4,887 4,996 4,996

Wanea 0 0 195 549 2,580 2,966 4,281 4,635 5,945 8,473 8,668 8,710 8,815 8,815 8,815

Tikala 0 0 0 0 176 1,287 3,993 3,993 5,090 7,506 7,791 7,978 8,316 9,341 10,608

Singkil 0 0 0 0 0 0 0 0 0 0 0 0 0 83 4,084

TOTAL 4,098 7,773 11,136 11,962 15,728 17,426 21,452 22,279 27,588 34,837 36,014 36,567 37,582 39,458 44,726

28-Mar-06 11-Apr-06 20-Apr-06 30-Apr-06 12-May-06 30-May-06 9-Jun-06 15-Jul-06 2-Aug-06 15-Aug-06 22-Aug-06 28-Aug-06 11-Sep-06 18-Sep-06 25-Sep-06

Figure 1 Implementation Progress Chart Some constraints found during the implementation of the census, among others: 1. The census was started at the time when flood and landslide disaster just happened. 2. Lack of trust in PDAM Manado 3. Limited socialization activities before the census 4. Limited support from the lower level local governments (Kecamatan, Kelurahan and

Lingkungan). 5. Many customers have remaining unpaid bills, therefore they try to avoid visitor related

with PDAM. 6. Illegal connections and illegal consumptions. There are many illegal connections and

consumptions in Manado City.



7. RESULT The census area for the 1st stage consist of 6 Kecamatan, namely Kecamatan Malalayang, Wenang, Sario, Wanea, Tikala and Singkil. The total respondents are 40,000 consists of 8,366 PDAM customers (20.92%) and 31,634 non customers (79.09%). The detail is shown in the Table 2 and Figure 2 below, Distribution of Census Achievement.

Table 2 Distribution of Census Achievement

Kecamatan Customers Non Customers Total

Malalayang 1,796 5,631 7,427

Wenang 1,839 4,522 6,361

Sario 868 2,499 3,367

Wanea 1,394 6,759 8,153

Tikala 1,884 8,724 10,608

Singkil 585 3,499 4,084

TOTAL 8,366 31,634 40,000

20.92% 79.09% 100.00%

0

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Customer Non Customer Total

Customer 1,839 1,394 1,796 868 1,884 585 8,366 Non Customer 4,522 6,759 5,631 2,499 8,724 3,499 31,634 Total 6,361 8,153 7,427 3,367 10,608 4,084 40,000

Wenang Wanea Malalayang Sario Tikala Singkil Total

Figure 2 Distribution of Census Achievement



Figure 2 shows that Kecamatan Tikala has the greatest number of respondents which are 1,884 PDAM customers and 8,724 non customers. Compare to the number of houses, the census covered 92%. The total houses in this area are around 11,500 units. According to PDAM’s data (status of April 2006), the total customers in these 6 Kecamatans are around 28 thousand as shown in the Table 3 below.

Table 3 Number of Customers (PDAM Data - April 2006)

Kecamatan PDAM Customers

Non Active Active Total

Malalayang 1,566 2,646 4,212

Wenang 1,724 4,286 6,010

Sario 1,727 3,329 5,056

Wanea 1,513 2,485 3,998

Tikala 2,007 3,840 5,847

Singkil 1,261 2,089 3,350

TOTAL 9,798 18,675 28,473

34.41% 65.59% 100.00%

In fact, PDAM customers who are really active and pay the bills are approximately 23% of the total customers. Base on this fact, it seems that the customer respondents are only customers who paid the bills. Non active customers did not admit being customers, likewise customers that never pay the bills or have remaining bills. Frequently, in the middle of the interview it was found out that the respondents is a customer. Therefore the enumerator has to change the questioner from non-customer to customer. In Manado city, there are many non-active customers which are still registered as active customers who have obligation to pay the bills. The PDAM database was not updated to the current condition yet. The census result shows that most (85%) of the respondents own their house as shown in figure below.

self own, 85.09%

lease/rent, 6.47%

other, 3.21% duty house,

5.24%

From the land area point of view, it shows that most of the land area is 71-150 m2 and the second most is 151-300 m2 as showed in figure below



71 - 150 m2,37.53%

151 - 300 m2, 36.48%

301 - 400 m2, 8.34%

less than 70m2, 14.28%

more than 400m2, 3.38%

The census also shows that 44.78% of respondents have building area of 37-70 m2; 25.30% have 71-100 m2.

37 - 70 m2, 44.78%

71 - 100 m2, 25.30%

101 - 130 m2, 7.64% less than 36m2, 17.06%

more than 130m2, 5.22%

According to the interview, 39.47% of respondents have income of Rp. 500,000 – Rp. 1,000,000 per month; 24.73% have income of Rp. 1,000,000 – Rp. 1,500,000. The detail result shown in figure below.

Rp. 500,001 - Rp. 1,000,000, 39.47%

Rp. 1,000,001 - Rp. 1,500,000, 24.73%

Rp. 1,500,001 - Rp. 2,000,000, 10.72%

< Rp. 500,000, 17.15% > Rp. 2,000,000, 7.94%

Most of the respondents have good access to sanitation. The census shows that 90,43% of respondents have septic tank. Only about 4% of respondents have no sanitation facility.

Septic Tank, 90.43%

Drainage, 3.82%

Pit Latrine, 0.85%

Public Toilet, 0.00%

Other, 0.41% Unknown,

0.14%

None, 4.36%



The interview of water supply condition shows that 26.98% of respondents had never received water for more than 6 months. Only 29.86% got continuous flow of water from PDAM; and the rest 43.16% got irregular supply. See figure below.

everyday, 29.86%

sometimes, 43.16%

never, 26.98%

26.33% of customer respondents have connection without water meter and the availability of water meter in 16.72% connections is unknown. See figure below.

Water meter installed,

56.94% Water meter not

installed, 26.33%

Unknown, 16.72%

Many information and water supply condition is expressed from the census, such as indication of illegal connections and consumptions; water leakage; indication of water meter damaging; frequency of water supply; other sources utilized; number of non-customers who are willing to be customer etc. This information is very useful for PDAM development planning and the preparation of action plan. The summary of the final database is shown in Appendix 2. The detail of census achievement in each Kecamatan is described in the following paragraphs.

7.1. KECAMATAN WENANG Kecamatan Wenang consists of 12 Kelurahan with total 8,300 houses. The census covered 6,361 houses or around 76%. The first 3 rank of achievement are Kelurahan Pinaesaan (895 respondents), Mahakeret Barat (733 respondents) and Teling Bawah (722 respondents) as shown in Table 4 and Figure 3 below.



Table 4 Census Achievement in Kecamatan Wenang

KELURAHAN CUSTOMER NON CUSTOMER TOTAL

1. Bumi Beringin 30 413 443 2. Calaca 404 149 553 3. Istiqlal 228 119 347 4. Komo Luar 71 312 383 5. Lawangirung 341 149 490 6. Mahakeret Barat 58 675 733 7. Mahakeret Timur 73 535 608 8. Pinaesaan 288 607 895 9. Teling Bawah 38 684 722 10. Tikala Kumaraka 207 172 379 11. Wenang Selatan 49 333 382 12. Wenang Utara 52 374 426

TOTAL 1,839 4,522 6,361

0

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Customer 30 404 228 71 341 58 73 288 38 207 49 52 Non Customer 413 149 119 312 149 675 535 607 684 172 333 374 Total 443 553 347 383 490 733 608 895 722 379 382 426

Bumi Beringin Calaca Istiqlal Komo Luar Lawa- ngirung Mahakeret Barat

Mahakeret

Timur Pinaesaan Teling Bawah Tikala

Kumaraka Wenang

Selatan Wenang

Utara

Figure 3 Census Achievement in Kecamatan Wenang The above figure shows that Kecamatan with the greatest number of customer respondents is Kelurahan Calaca and the least number of customer respondents is Kelurahan Bumi Beringin. The percentage of respondent is 78.37% of the total building in Kecamatan Wenang.



7.2. KECAMATAN WANEA

Kecamatan Wanea consist of 9 Kelurahan have approximately 9,500 houses. It means that the census achievement is more or less 84% of the total houses within this area. Kelurahan with the greatest number of respondents is Kelurahan Teling Atas followed by Kelurahan Bumi Nyiur.

Table 5 Cencus Achievement in Kecamatan Wanea


1. Bumi Nyiur 27 1048 1,075

2. Karombasan Selatan 81 354 435 3. Karombasan Utara 137 520 657 4. Pakowa 220 532 752 5. Ranotana Weru 197 395 592 6. Tanjung Batu 111 333 444 7. Teling Atas 525 1981 2,506 8. Tingkulu 48 870 918 9. Wanea 48 726 774

TOTAL 1,394 6,759 8,153 Figure 4 shows that number of customer respondent is 1,394 of total 8,153; means only about 14%. According to PDAM data, number of customers in Kecamatan Wanea is 3,998 connections. It seems that there are many customer respondents do not admit being customer, as a matter of fact that this area has a poor water service from PDAM

0

50

1,00

1,50

2,00

2,50

3,00

Custome Non

Tota

Custome

2

8

13

22

19

11

52

4

4

Non

1,04

35

52

53

39

33

1,98

87

72

Tota

1,07

43

65

75

59

44

2,50

91

77

Bumi

Karombasa Selata

Karombasa Utar

Pakow

Ranotana

Tanjubg

Teling

Tingkul

Wane

Figure 4 Census Achievement in Kecamatan Wanea



7.3. KECAMATAN MALALAYANG Kecamatan Malalayang has 9 kelurahan with total of around 11,000 houses. The census started with this kecamatan, precisely Kelurahan Malalayang II. Number of respondents in Kecamatan Malalayang is 7,427 or 66% of the total houses in this area. The percentage of customer respondents is 24% of the total respondents. The census achievement is shown in Table 6 and Figure 5 below.

Table 6 Census Achievement in Kecamatan Malalayang


1. Bahu 419 827 1,246

2. Batu Kota 257 463 720 3. Kleak 160 580 740 4. Malalayang I 222 1050 1,272 5. Malalayang I Barat 75 487 562 6. Malalayang I Timur 131 511 642 7. Malalayang II 69 738 807 8. Winangun I 254 553 807 9. Winangun II 209 422 631

TOTAL 1,796 5,631 7,427

0

200

400

600

800

1,000

1,200

1,400 Customer Non Customer Total

Customer 419 257 160 222 75 131 69 254 209 Non Customer 827 463 580 1,050 487 511 738 553 422 Total 1,246 720 740 1,272 562 642 807 807 631

Bahu Batu Kota Kleak Malalayang I Malalayang I Barat

Malalayang I Timur Malalayang II Winangun I Winangun II

Figure 5 Census Achievement in Kecamatan Malalayang



7.4. KECAMATAN SARIO Kecamatan Sario consists of 7 kelurahan with total houses of approximately 5,000 units. The achievement is 68% of the total houses which 20% of the respondents are PDAM customer. The detail number of respondents is shown in Table 7 and Figure 6 below.

Table 7 Census Achievement in Kecamatan Sario


1. Ranotana 113 417 530 2. Sario 270 358 628 3. Sario Kotabaru 71 410 481 4. Sario Tumpaan 41 343 384 5. Sario Utara 175 281 456 6. Titiwungen Selatan 27 345 372 7. Titiwungen Utara 171 345 516

TOTAL 868 2,499 3,367

0

100

200

300

400

500

600

700


Customer 113 270 71 41 175 27 171 Non Customer 417 358 410 343 281 345 345 Total 530 628 481 384 456 372 516

Ranotana Sario Sario Kotabaru Sario Tumpaan Sario Utara Titiwungen Selatan Titiwungen Utara

Figure 6 Census Achievement in Kecamatan Sario Kelurahan with the greatest number of customer respondents is Kelurahan Sario, while the least number of customer respondents is Kelurahan Titiwungen Selatan.



7.5. KECAMATAN TIKALA Kecamatan Tikala consists of 12 Kelurahan. Number of respondents in Kecamatan Tikala is 10,680 respondents consist of 1,884 customers and 8,724 non customers. The total number of houses in this area is around 11,500 units, it means that the census achievement is approximately 92%. Census achievement in Kecamatan Tikala is shown in Table 8 and Figure 7 below. Kelurahan Paal IV has the greatest number of non-customer respondents, followed by Kelurahan Malendeng (1105), Kelurahan Banjer (997), Kelurahan Perkamil (985), Kelurahan Paal II (943) and Kelurahan Ranomut (889) while the other kelurahans have less than 700 respondents. Kelurahan with the greatest number of customer respondents is Kelurahan Kairagi Weru.

Table 8 Census Achievement in Kecamatan Singkil


1. Banjer 160 997 1,157 2. Dendengan Dalam 257 614 871 3. Dendengan Luar 153 274 427 4. Kairagi Weru 276 302 578 5. Malendeng 111 1105 1,216 6. Paal II 234 943 1,177 7. Paal IV 85 1432 1,517 8. Perkamil 266 965 1,231 9. Ranomut 131 889 1,020 10. Taas 24 610 634 11. Tikala Ares 86 202 288 12. Tikala Baru 101 391 492

TOTAL 1,884 8,724 10,608



0

200

400

600

800

1,000

1,200

1,400

1,600


Customer 160 257 153 276 111 234 85 266 131 24 86 101 Non Customer 997 614 274 302 1,105 943 1,432 965 889 610 202 391 Total 1,157 871 427 578 1,216 1,177 1,517 1,231 1,020 634 288 492

Banjer Dendengan Dalam

Dendengan Luar

Kairagi Weru Malendeng Paal II Paal IV Perkamil Ranomut Taas Tikala Ares Tikala Baru

Figure 7 Census Achievement in Kecamatan Tikala

7.6. KECAMATAN SINGKIL Kecamatan Singkil is the last surveyed area. It has 9 kelurahans with approximately 9,000 houses. The census covers less than 50% of the total houses in this area because it is only for completion of the total target of 40,000 respondents. The rest will be surveyed in the next stage. Number of respondents in Kecamatan Singkil is shown in Table 9 and Figure 8 below. The total respondents in Kecamatan Singkil are 4,084 respondents consist of 585 customers and 3,499 non-customers. The result demonstrate that kelurahan with the greatest number of respondents is kelurahan Singkil Dua which is 872 respondents.

Table 9 Census Achievement in Kecamatan Singkil


1. Karame 41 414 455 2. Ketang Baru 87 306 393 3. Kombos Barat 1 236 237 4. Kombos Timur 25 307 332 5. Singkil Dua 27 845 872 6. Singkil Satu 147 487 634 7. Ternate Baru 52 315 367 8. Ternate Tanjung 168 298 466 9. Wawonasa 37 291 328

TOTAL 585 3,499 4,084 l



0

100

200

300

400

500

600

700

800

900

1,000 Customer Non Customer Total

Customer 41 87 1 25 27 147 52 168 37 Non Customer 414 306 236 307 845 487 315 298 291 Total 455 393 237 332 872 634 367 466 328

Karame Ketang Baru Kombos Barat Kombos Timur Singkil Dua

Singkil Satu

Ternate BaruTernate Tanjung

Wawonasa

Figure 8 Census Achievement in Kecamatan Singkil

8. BENEFICIARIES The beneficiaries of this census are PDAM together with TID/WMD, DLSU and the communities. PDAM can use the data base of the census to support their Agresso system (financial and accounting system), as we know that the PDAM data base has not been updated for a long time. The data can also be used for the preparation of PDAM development plan. The result of the census gives PDAM valuable information for this purpose, such as: number of respondents who want to be served by PDAM, number of customers with broken meter, number of respondents who needs information of how to register as customer, etc. PDAM will provide information on how to apply a new connection, water tariff, regulations and other important information through leaflets and mass media for the communities. The information collected from the census can help PDAM to make the plan for reducing the NRW through replacement of broken water meter, leak repair, take action against illegal connections and illegal consumptions etc. PDAM together with TID-WMD can also do better preparation on the second stage census, as we know that according to the agreement they have to implement another 40,000 respondents. It is expected that the next stage can be done better and faster. The benefit for DLSU is that the team gets more experience in doing the census and improved the management of the implementation either in the field or in the data base programming. In the future they can manage better when they get other similar activities. The communities can deliver their complaints through the enumerators and will get better services from PDAM.



As the result of the census, some actions taken by PDAM and the Local Government are among other::

• Preparation of policy and regulation for PDAM customers. • Preparation of SOP for debt recovery management • Preparation of Walikota Decree for Water Supply Management by PDAM.

9. RECOMMENDATIONS Some recommendations for the better census implementation in the future are: 1. Socialization activities have to be conducted intensively before the implementation of

census, so the communities will aware and therefore they will give a good participation during the interview.

2. Questionnaire should not be separated between customer and non-customer, especially for area which the communities have lack of trust in PDAM services like Manado.

3. It is better to have questionnaires with multiple choices. Open answer have to be avoided because it will give various answer which is difficult to be analyzed.

4. It is strongly suggested that the map for survey has to be prepared before the implementation of census, so the zoning for each team can be determined and there will be no overlapping.

10. CONCLUSION Based on the result of the census, PDAM have to prepare action plan on among other: 1. Improvement of the distribution system which demonstrate that the existing system

can only serve with continuously flow for 20% of the customers. 2. Leak repair, as the census shows that more than 18% of customers have leaking

connections. 3. Water meter replacement and installation. The census result shows that only 56% of

the connections have water meter and only 29% are in good condition. 44% connections indicate meter damaging in purpose.

4. 70% of non-customer respondents are interested to have connections to PDAM water supply system, therefore PDAM have to provide sufficient information on how to apply, connection fee, water tariff and other related information for the communities. This can be done by providing leaflets, banners, announcement through newspaper and electronic media etc.

5. Improve water quality. The census result demonstrates that only 14% of customers received a good quality of water supply.

6. Improve water pressure. This is related to the level of leakage. Water pressure may be improved if the leakage decreases. The census shows that only 50% of customers receive water with sufficient pressure.



11. APPENDICES

APPENDIX 1 : CENSUS FORM APPENDIX 2 : SUMMARY OF HOUSEHOLD CENSUS RESULT



APPENDIX 1 CENSUS FORM



FORMULIR ISIAN No : - - -

SENSUS AIR MINUM KOTA MANADO Pelanggan Aktif / Tidak Aktif *)

Non Pelanggan

A DATA UMUM *) C oret yang tidak perlu

1 Nama Responden :

2 Nama Pemilik :

3 Nama Usaha/Instansi :

4 Nama Pelanggan PLN :

5 Alamat

* Jalan :

* Blok/No :

* Komplek :

* RT/RW : /

* Lingkungan :

* Kelurahan :

* Kecamatan :

* Kode pos :

6 Bangunan

* Status kepemilikan milik sendiri kontrak/sewa bangunan/rumah dinas lain2

* Luas tanah (m2) < 70 m2 71 - 150 m2 151-300 m2 301-400 m2 > 400 m2

* Luas bangunan (m2) < 36 m2 37 - 70 m2 71-100 m2 101-130 m2 > 130 m2

* Jenis bangunan permanen semi permanen tidak permanen

* Jumlah lantai bangunan 1 lantai 2 lantai lebih dari 2 lantai

* Peruntukan Bangunan rumah tinggal kantor usaha industri sosial

* Kondisi Rumah RSS/Darurat Semi Permanen Permanen/ Permanen/ Permanen//RS/KPR BTN/ Rumah/Real Rumah/Real Rumah/Real Perumnas Real estate Real estate Real estate

Sederhana Menengah Mewah

* Jumlah penghuni : …………… jiwa

7 Kondisi Lingkungan* Kondisi Lingkungan Belum tertata/ Cukup tertata Tertata baik Tertata baik Tertata baik

Lingkungan RSS Lingkungan RS/ Real estate Real estate Real estate BTN/Perumnas sederhana sedang mewah

8 Jalan

* Jenis permukaan jalan aspal beton/semen conblok batu/tanah

* Lebar jalan (m) < 2 m 2 - 3 m 3 - 5 m 5 - 7 m > 7 m

9 Daya Listrik

* Daya listrik (w) < 450 VA < 900 VA < 1.300 VA < 2.200 VA > 2.200 VA

10 Pendapatan

* Pendapatan (Rp.) < 500.000 500.001 - 1.000.001 - 1.500.001 - > 2.000.000

1.000.000 1.500.000 2.000.000

B SUMBER AIR DAN SANITASI

1 Sumber air bersih PDAM Kota Manado PDAM Kabupaten Minahasa

sumur dangkal sumur pompa sumur bor beli lainnya

2 Fasilitas Sanitasi

* Sanitasi digunakan tangki septik langsung riol cubluk tidak ada lainnya

* Kondisi sanitasi baik sedang buruk

3 Jarak sumber air non PDAM ke tangki septik / cubluk :

> 10 m < 10 m ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID 21


KHUSUS PELANGGAN PDAM

C DATA PELANGGANData Tercatat di Administrasi

1 Nama Pelanggan

2 Alamat

Data Lapangan

3 Klasifikasi Tarif

4 No Sambungan

5 No File - -

6 Rayon

7 No seri meter air

D ALIRAN AIR (dalam 6 bulan terakhir)

1 Air mengalir setiap hari kadang2 tidak pernah

2 Waktu pengaliran siang&malam hanya siang hanya malam tidak menentu

3 Jam pengaliran 18-24 jam/hari 12-18 jam/hari 6-12 jam/hari < 6 jam/hari

4 Volume/debit air cukup tidak cukup sangat kurang

5 Tekanan air tinggi cukup sangat kurang

6 Kualitas air baik sedang buruk

E PIPA DINAS

1 Jenis material pipa PE GIP PVC kombinasi

2 Diameter pipa dinas (inch) 1/2 inch 3/4 inch 1 inch …………. Inch

3 Kondisi Pipa Dinas baik sedang buruk

4 Ada kebocoran ? ya tidak

5 Tempat kebocoran ? pipa dinas kran / perlengkapan pipa

6 Indikasi by pass ? ya tidak

F METER AIR

1 Meter air terpasang ? ya tidak

2 Lokasi Meter Air di dalam rumah/gedung di halaman di luar halaman

3 Merk meter air : ……………………..

4 Tahun pasang meter air

5 Kondisi fisik meter air baik tidak baik

6 Gelas meter baik rusak/pecah tidak ada

7 Fungsi meter air normal tersendat tidak jalan

8 Stand meter air Jumlah digit pembacaan digit

9 Segel pabrik terpasang baik putus tidak ada

10 Segel perusahaan terpasang baik putus tidak ada

11 Indikasi perusakan meter ya tidak

G PEMBAYARAN

1 Di mana Anda bayar rekening PDAM? di kantor PDAM pusat di kantor PDAM cabang tidak bayar

orang PDAM mampir ke rumah Loket Bank lainnya

2 Berapa sering Anda bayar rekening? setiap bulan setiap 2-4 bulan lebih jarang dari 4 bulan



H SUMBER AIR BERSIH SELAIN PDAM (terkait dengan jawaban pada butir B.1)

1 Sumur Dangkal

* Apakah sumur dangkal milik : sendiri orang lain bersama

* Apakah sumur dangkal digunakan oleh keluarga sendiri bersama-sama ……… keluarga

* Kualitas air sumur dangkal umumnya jernih keruh bau

* Jumlah air sumur dangkal

- musim hujan mencukupi kurang

- musim kemarau mencukupi kurang

* Jarak sumur dangkal ke rumah 0-5 m 6-10 m 11-20 m lebih dari 20 m

* Air digunakan untuk masak/minum mandi/cuci taman semua

2 Sumur pompa

* Apakah sumur pompa milik : sendiri orang lain bersama

* Apakah sumur pompa digunakan oleh keluarga sendiri bersama-sama ……… keluarga

* Kualitas air sumur pompa umumnya jernih keruh bau

* Jumlah air sumur pompa



* Jarak sumur pompa ke rumah : 0-5 m 6-10 m 11-20 m lebih dari 20 m

* Siapa yang membayar listrik pompa sendiri iuran tidak bayar


3 Sumur bor

* Apakah sumur pompa milik : sendiri orang lain bersama

* Apakah sumur pompa digunakan oleh keluarga sendiri bersama-sama ……… keluarga

* Kualitas air sumur pompa umumnya jernih keruh bau

* Jumlah air sumur pompa



* Jarak sumur pompa ke rumah : 0-5 m 6-10 m 11-20 m lebih dari 20 m

* Siapa yang membayar listrik pompa sendiri iuran tidak bayar


4 Beli Air

* Dari mana membeli air pedagang air kran umum tetangga/lain2

* Berapa banyak beli air dalam satu hari < 1 jerigen 1-5 jerigen > 5 jerigen

* Berapa harga beli air tiap jerigen < Rp. 1.000 Rp. 1.000 - Rp. 5.000 > Rp. 5.000


5 Sumber lain

* Sumber air lain yang digunakan mata air air isi ulang PAM swasta sungai lainnya


I KEINGINAN MENJADI PELANGGAN PDAM

1 Apakah bapak/ibu berminat menjadi pelanggan PDAM ? ya tidak

2 Bila bapak/ibu berminat menjadi pelanggan PDAM, mengapa sampai saat ini belum menjadi pelanggan PDAM ?

PDAM belum melayani daerah saya Pelayanan PDAM belum baik

Tidak tahu cara menjadi pelanggan PDAM Prosedur pemasangan baru merepotkan

Biaya penyambungan terlalu mahal Harga air terlalu mahal

3 Apabila kendala pada butir 2 dapat diperbaiki, apakah bapak/ibu akan menjadi pelanggan PDAM? ya tidak

4 Pelayanan apa yang perlu ditingkatkan ? jam pelayanan jumlah air tekanan air kualitas



5 Apabila biaya penyambungan Rp. 500.000,-; bagaimana anda akan melakukan pembayaran? tunai cicilan

6 Berapa lama pencicilan akan dilakukan ?

3 bulan 6 bulan 9 bulan 12 bulan 15 bulan 18 bulan

7 Apa alasan bapak/ibu tidak mau menjadi pelanggan PDAM

Sudah ada sumber air lain Percuma, pelayanan PDAM tidak baik

Lebih mudah membeli air secara eceran Air PDAM sering mati/tidak tersedia

Lebih murah membeli air eceran/dari sumber lain Kualitas air PDAM tidak baik

Jumlah air PDAM tidak mencukupi

J LAIN-LAIN1 Siaran televisi station apa yang paling sering anda tonton? (Pilih satu jawaban)

Pacific TV RCTI Metro TV Trans TV SCTV TVRI ANTV

Global TV TV7 Tidak ada Lainnya

2 Siaran radio station apa yang paling sering anda dengar? (Pilih satu jawaban)

Smart FM Memora FM Delta FM KD FM Montini ROM 2 Female

RRI Pro 2 RAL FM Cosmo Tidak ada Lainnya

3 Surat kabar / tabloid / Majalah apa yang paling sering anda baca?

Surat Kabar : (pilih satu jawaban)

Manado Post Komentar Posko Kompas Suara Pembaruan Tidak ada Lainnya

Tabloid : (pilih satu jawaban)

Nova Citra Cek & Ricek Bola Goal Gaul Tidak ada Lainnya

Majalah : (pilih satu jawaban)

Femina Kartini Intisari Hai Ibunda Tidak ada Lainnya

Manado, …………………., 2006

Menyetujui, Validasi, Surveyor,

( …………………………….. ) (PDAM ………………) ( …………………………….. )

*) Data-data ini hanya digunakan dalam rangka evaluasi / peningkatan pelayanan air bersih.

Pelanggan PDAM

1 Pipa Dinas perbaiki kebocoran periksa kemungkinan sambungan by pass

ganti pipa dinas ganti perlengkapan pipa dinas, ……………..

2 Meter Air ganti meter relokasi periksa kemungkinan illegal consumption

3 Periksa kemungkinan sambungan illegal ada indikasi tidak ada indikasi

Non Pelanggan PDAM4 Inginan menjadi pelanggan

Informasikan bila daerah responden sudah dapat dilayani oleh PDAM

Informasikan/beri brosur cara menjadi pelanggan dan biaya sambungan

Beri informasi cara pembayaran cicilan biaya sambungan baru

Beri informasi perbandingan harga air PDAM dengan membeli secara eceran

Seluruh Responden

5 Fasilitas Sanitasi perbaiki fasilitas yang ada bangun fasilitas baru

6 Type sanitasi diperlukan septic tank cubluk lainnya, jelaskan………..

Manado, …………………., 2006

Surveyor,

TINDAK LANJUT YANG DIPERLUKAN



APPENDIX 2 SUMMARY OF HOUSEHOLD

CENSUS RESULT



Summary of Census Result in Manado City

Customer NonCustomer TOTAL

Respondent % Respondent % Respondent %

KECAMATAN / Kelurahan

No. of Houses

WENANG 8,117 1,839 22.66% 4,522 55.71% 6,361 78.37%

Bumi Beringin 756 30 3.97% 413 54.63% 443 58.60%

Calaca 553 404 73.06% 149 26.94% 553 100.00%

Istiqlal 347 228 65.71% 119 34.29% 347 100.00%

Komo Luar 383 71 18.54% 312 81.46% 383 100.00%

Lawangirung 546 341 62.45% 149 27.29% 490 89.74%

Mahakeret Barat 733 58 7.91% 675 92.09% 733 100.00%

Mahakeret Timur 608 73 12.01% 535 87.99% 608 100.00%

Pinaesaan 1,840 288 15.65% 607 32.99% 895 48.64%

Teling Bawah 773 38 4.92% 684 88.49% 722 93.40%

Tikala Kumaraka 420 207 49.29% 172 40.95% 379 90.24%

Wenang Selatan 640 49 7.66% 333 52.03% 382 59.69%

Wenang Utara 518 52 10.04% 374 72.20% 426 82.24%

WANEA 9,705 1,394 14.36% 6,759 69.64% 8,153 84.01%

Bumi Nyiur 1,169 27 2.31% 1,048 89.65% 1,075 91.96%

Karombasan Selatan 714 81 11.34% 354 49.58% 435 60.92%

Karombasan Utara 815 137 16.81% 520 63.80% 657 80.61%

Pakowa 985 220 22.34% 532 54.01% 752 76.35%

Ranotana Weru 800 197 24.63% 395 49.38% 592 74.00%

Tanjung Batu 444 111 25.00% 333 75.00% 444 100.00%

Teling Atas 2,538 525 20.69% 1,981 78.05% 2,506 98.74%

Tingkulu 1,100 48 4.36% 870 79.09% 918 83.45%

Wanea 1,140 48 4.21% 726 63.68% 774 67.89%

MALALAYANG 11,241 1,796 15.98% 5,631 50.09% 7,427 66.07%

Bahu 1,320 419 31.74% 827 62.65% 1,246 94.39%

Batu Kota 1,337 257 19.22% 463 34.63% 720 53.85%

Kleak 1,038 160 15.41% 580 55.88% 740 71.29%

Malalayang I 1,915 222 11.59% 1,050 54.83% 1,272 66.42%

Malalayang I Barat 996 75 7.53% 487 48.90% 562 56.43%

Malalayang I Timur 674 131 19.44% 511 75.82% 642 95.25%

Malalayang II 1,730 69 3.99% 738 42.66% 807 46.65%

Winangun I 1,475 254 17.22% 553 37.49% 807 54.71%

Winangun II 756 209 27.65% 422 55.82% 631 83.47%

SARIO 4,937 868 17.58% 2,499 50.62% 3,367 68.20%

Ranotana 729 113 15.50% 417 57.20% 530 72.70%

Sario 628 270 42.99% 358 57.01% 628 100.00%

Sario Kotabaru 944 71 7.52% 410 43.43% 481 50.95%

Sario Tumpaan 662 41 6.19% 343 51.81% 384 58.01%

Sario Utara 608 175 28.78% 281 46.22% 456 75.00%

Titiwungen Selatan 765 27 3.53% 345 45.10% 372 48.63%

Titiwungen Utara 601 171 28.45% 345 57.40% 516 85.86%





TIKALA 11,516 1,884 16.36% 8,724 75.76% 10,608 92.12%

Banjer 1,264 160 12.66% 997 78.88% 1,157 91.53%

Dendengan Dalam 1,156 257 22.23% 614 53.11% 871 75.35%

Dendengan Luar 490 153 31.22% 274 55.92% 427 87.14%

Kairagi Weru 578 276 47.75% 302 52.25% 578 100.00%

Malendeng 1,216 111 9.13% 1,105 90.87% 1,216 100.00%

Paal II 1,177 234 19.88% 943 80.12% 1,177 100.00%

Paal IV 1,688 85 5.04% 1,432 84.83% 1,517 89.87%

Perkamil 1,231 266 21.61% 965 78.39% 1,231 100.00%

Ranomut 1,069 131 12.25% 889 83.16% 1,020 95.42%

Taas 651 24 3.69% 610 93.70% 634 97.39%

Tikala Ares 402 86 21.39% 202 50.25% 288 71.64%

Tikala Baru 594 101 17.00% 391 65.82% 492 82.83%

SINGKIL 9,063 585 6.45% 3,499 38.61% 4,084 45.06%

Karame 938 41 4.37% 414 44.14% 455 48.51%

Ketang Baru 648 87 13.43% 306 47.22% 393 60.65%

Kombos Barat 1,244 1 0.08% 236 18.97% 237 19.05%

Kombos Timur 1,220 25 2.05% 307 25.16% 332 27.21%

Singkil Dua 1,190 27 2.27% 909 76.39% 936 78.66%

Singkil Satu 1,739 147 8.45% 487 28.00% 634 36.46%

Ternate Baru 672 52 7.74% 315 46.88% 367 54.61%

Ternate Tanjung 633 168 26.54% 298 47.08% 466 73.62%

Wawonasa 779 37 4.75% 227 29.14% 264 33.89%

TOTAL 6 KECAMATAN

54,579 8,366 15.33% 31,634 57.96% 40,000 73.29%



A. GENERAL A6. BUILDING Customer NonCustomer TOTAL


Status of Property/ownership 8,366 100.00% 31,634 100.00% 40,000 100.00%

self own 6,965 83.25% 27,071 85.58% 34,036 85.09%

lease/rent 609 7.28% 1,978 6.25% 2,587 6.47%

duty house 338 4.04% 1,756 5.55% 2,094 5.24%

other 454 5.43% 829 2.62% 1,283 3.21%

- 0 0.00% 0 0.00% 0 0.00%

Area of property 8,366 100.00% 31,634 100.00% 40,000 100.00%

less than 70m2 651 7.78% 5,059 15.99% 5,710 14.28%

71 - 150 m2 2,945 35.20% 12,067 38.15% 15,012 37.53%

151 - 300 m2 3,251 38.86% 11,341 35.85% 14,592 36.48%

301 - 400 m2 1,034 12.36% 2,302 7.28% 3,336 8.34%

more than 400m2 485 5.80% 865 2.73% 1,350 3.38%

- 0 0.00% 0 0.00% 0 0.00%

Building Area 8,366 100.00% 31,634 100.00% 40,000 100.00%

less than 36m2 782 9.35% 6,041 19.10% 6,823 17.06%

37 - 70 m2 3,028 36.19% 14,884 47.05% 17,912 44.78%

71 - 100 m2 2,637 31.52% 7,484 23.66% 10,121 25.30%

101 - 130 m2 996 11.91% 2,061 6.52% 3,057 7.64%

more than 130m2 923 11.03% 1,164 3.68% 2,087 5.22%

- 0 0.00% 0 0.00% 0 0.00%

Type of Building 8,366 100.00% 31,634 100.00% 40,000 100.00%

Permanent 5,519 65.97% 17,842 56.40% 23,361 58.40%

Semi Permanent 2,594 31.01% 11,438 36.16% 14,032 35.08%

Non Permanent 253 3.02% 2,354 7.44% 2,607 6.52%

- 0 0.00% 0 0.00% 0 0.00%

No. of floor 8,366 100.00% 31,634 100.00% 40,000 100.00%

1 6,694 80.01% 28,539 90.22% 35,233 88.08%

2 1,506 18.00% 2,930 9.26% 4,436 11.09%

more than 2 floors 166 1.98% 165 0.52% 331 0.83%

- 0 0.00% 0 0.00% 0 0.00%

Building Usage 8,366 100.00% 31,634 100.00% 40,000 100.00%

Social 57 0.68% 95 0.30% 152 0.38%

Office 80 0.96% 111 0.35% 191 0.48%

Residence 7,655 91.50% 30,854 97.53% 38,509 96.27%

Bussiness 571 6.83% 558 1.76% 1,129 2.82%

Industry 3 0.04% 3 0.01% 6 0.02%

- 0 0.00% 13 0.04% 13 0.03%





Building Condition 8,366 100.00% 31,634 100.00% 40,000 100.00%

RSS/Temporary 312 3.73% 3,041 9.61% 3,353 8.38%

Semi Permanent/RS/KPR BTN/Perumnas

3,846 45.97% 19,723 62.35% 23,569 58.92%

Permanent/Simple Houses/Real Estate

3,346 40.00% 7,912 25.01% 11,258 28.15%

Permanent/Middle Level Louses/Real Estate

677 8.09% 855 2.70% 1,532 3.83%

Permanent/Luxury Houses/Real Estate

185 2.21% 103 0.33% 288 0.72%

- 0 0.00% 0 0.00% 0 0.00%

No. of occupants pers/unit pers/unit pers/unit

Social 635 699 1,334

Office 710 632 1,342

Residence 39,354 5 248,174 8 287,528 7 Bussiness 3,120 3,538 6,658

Industry 17 18 35

- 0 57 57

A7. ENVIRONMENT CONDITION Environment Condition 8,366 100.00% 31,634 100.00% 40,000 100.00%

Un-structured environment/RSS environment

308 3.68% 3,773 11.93% 4,081 10.20%

Structured environment/RS/KPR BTN/Perumnas

5,256 62.83% 22,064 69.75% 27,320 68.30%

Well Structured Environment/Simple Real Estate

2,210 26.42% 5,209 16.47% 7,419 18.55%

Well Structured Environment/ Middle Level Real Estate

493 5.89% 514 1.62% 1,007 2.52%

Well Structured Environment/Luxury Real Estate

99 1.18% 74 0.23% 173 0.43%

- 0 0.00% 0 0.00% 0 0.00%

A8. ROAD Road Surface 8,366 100.00% 31,634 100.00% 40,000 100.00%

Asphalt 6,023 71.99% 19,195 60.68% 25,218 63.05%

Concrete/Cement 1,838 21.97% 8,066 25.50% 9,904 24.76%

Conblok 40 0.48% 165 0.52% 205 0.51%

Stone/Soil 465 5.56% 4,208 13.30% 4,673 11.68%

- 0 0.00% 0 0.00% 0 0.00%

Road Width 8,366 100.00% 31,634 100.00% 40,000 100.00%

< 2m 1,306 15.61% 6,968 22.03% 8,274 20.69%

2 - 3 3,687 44.07% 17,252 54.54% 20,939 52.35%

3 - 5 2,171 25.95% 6,121 19.35% 8,292 20.73%

5 - 7 870 10.40% 990 3.13% 1,860 4.65%

> 7m 332 3.97% 303 0.96% 635 1.59%

- 0 0.00% 0 0.00% 0 0.00%



A9. ELECTRICITY Customer NonCustomer TOTAL


Power Supply 8,366 100.00% 31,634 100.00% 40,000 100.00%

<= 450 VA 1,741 20.81% 13,502 42.68% 15,243 38.11%

<= 900 VA 3,580 42.79% 12,942 40.91% 16,522 41.31%

<= 1300 VA 2,017 24.11% 4,141 13.09% 6,158 15.40%

<= 2200 VA 587 7.02% 660 2.09% 1,247 3.12%

> 2200 VA 441 5.27% 389 1.23% 830 2.08%

- 0 0.00% 0 0.00% 0 0.00%

A10. INCOME Monthly Income (Rp.) 8,366 100.00% 31,634 100.00% 40,000 100.00%

< Rp. 500,000 686 8.20% 6,173 19.51% 6,859 17.15%

Rp. 500,001 - Rp. 1,000,000 2,143 25.62% 13,643 43.13% 15,786 39.47%

Rp. 1,000,001 - Rp. 1,500,000 2,562 30.62% 7,331 23.17% 9,893 24.73%

Rp. 1,500,001 - Rp. 2,000,000 1,437 17.18% 2,851 9.01% 4,288 10.72%

> Rp. 2,000,000 1,538 18.38% 1,636 5.17% 3,174 7.94%

- 0 0.00% 0 0.00% 0 0.00%

B. WATER SOURCES AND SANITATION Clean Water source *) 12,923 100.00% 38,197 100.00% 51,120 100.00%

PDAM 6,942 53.72% 371 0.97% 7,313 14.31%

Shallow Well 1,320 10.21% 12,410 32.49% 13,730 26.86%

Pump Well 1,848 14.30% 13,601 35.61% 15,449 30.22%

Deep Well 596 4.61% 4,081 10.68% 4,677 9.15%

Buy 1,371 10.61% 5,388 14.11% 6,759 13.22%

Refill Water 51 0.39% 51 0.13% 102 0.20%

River 4 0.03% 9 0.02% 13 0.03%

Neighbour 5 0.04% 87 0.23% 92 0.18%

Spring 9 0.07% 383 1.00% 392 0.77%

Other 777 6.01% 1,816 4.75% 2,593 5.07%

Exiting Sanitation 8,366 100.00% 31,634 100.00% 40,000 100.00%

Septic Tank 7,814 93.40% 28,357 89.64% 36,171 90.43%

Drainage 279 3.33% 1,248 3.95% 1,527 3.82%

Pit Latrine 21 0.25% 318 1.01% 339 0.85%

Public Toilet 0 0.00% 0 0.00% 0 0.00%

Other 65 0.78% 99 0.31% 164 0.41%

None


186 2.22% 1,559 4.93% 1,745 4.36%

Unknown 1 0.01% 53 0.17% 54 0.14%

Condition of Sanitation Facilities

8,366 100.00% 31,634 100.00% 40,000 100.00%

Good 5,728 68.47% 14,962 47.30% 20,690 51.73%

Enough 2,391 28.58% 14,387 45.48% 16,778 41.95%

Bad 104 1.24% 812 2.57% 916 2.29%

- 143 1.71% 1,473 4.66% 1,616 4.04%




Distance from house 8,366 100.00% 8,366 100.00% < 10 m 1,745 20.86% 1,745 20.86%

> 10 m 3,340 39.92% 3,340 39.92%

- 3,281 39.22%


3,281 39.22%

C. CUSTOMER DATA Tariff classification Code 8,366 100.00% 8,366 100.00% 11 5 0.06% 5 0.06%

12 0 0.00% 0 0.00%

13 0 0.00% 0 0.00%

14 7 0.08% 7 0.08%

15 0 0.00% 0 0.00%

21 12 0.14% 12 0.14%

22 1 0.01% 1 0.01%

24 1 0.01% 1 0.01%

25 2 0.02% 2 0.02%

26 1 0.01% 1 0.01%

30 1 0.01% 1 0.01%

31 (Household) 2,086 24.93% 2,086 24.93%

32 5 0.06% 5 0.06%

33 169 2.02% 169 2.02%

34 1 0.01% 1 0.01%

41 6 0.07% 6 0.07%

42 23 0.27% 23 0.27%

51 1 0.01% 1 0.01%

- 6,045 72.26% 6,045 72.26%

D. WATER FLOW CONDITION (within the last 6 months) Frekuensi of flow 8,366 100.00% 8,366 100.00%

sometimes 3,611 43.16% 3,611 43.16%

everyday 2,498 29.86% 2,498 29.86%

never 2,257 26.98% 2,257 26.98%

- 0 0.00% 0 0.00%

Time of flow 8,366 100.00% 8,366 100.00%

only at night 221 2.64% 221 2.64%

only at daytaime 89 1.06% 89 1.06%

night and day 1,988 23.76% 1,988 23.76%

uncertain 3,811 45.55% 3,811 45.55%

- 2,257 26.98% 2,257 26.98%

Period of flow 8,366 100.00% 8,366 100.00%

< 6 hours per day 1,633 19.52% 1,633 19.52%

< 12 hours per day 1,555 18.59% 1,555 18.59%

< 18 hours per day 1,225 14.64% 1,225 14.64%

24 hours per day 1,696 20.27% 1,696 20.27%

- 2,257 26.98% 2,257 26.98%




Water quantity 8,366 100.00% 8,366 100.00%

sufficient 3,291 39.34% 3,291 39.34%

insufficient 1,394 16.66% 1,394 16.66%

very insufficient 1,424 17.02% 1,424 17.02%

- 2,257 26.98%


2,257 26.98%

Water Pressure 8,366 100.00% 8,366 100.00%

High 848 10.14% 848 10.14%

Sufficient 3,424 40.93% 3,424 40.93%

Very Insufficient 1,836 21.95% 1,836 21.95%

- 2,258 26.99% 2,258 26.99%

Water Quality 8,366 100.00% 8,366 100.00%

Good 1,172 14.01% 1,172 14.01%

Sufficient 2,917 34.87% 2,917 34.87%

Bad 2,020 24.15% 2,020 24.15%

- 2,257 26.98% 2,257 26.98%

E. SERVICE PIPE Service Pipe Material 8,366 100.00% 8,366 100.00%

PVC 1,734 20.73% 1,734 20.73%

PE 1,893 22.63% 1,893 22.63%

GIP 2,240 26.78% 2,240 26.78%

Other 40 0.48% 40 0.48%

- 2,459 29.39% 2,459 29.39%

Service Pipa Diameter (inch) 8,366 100.00% 8,366 100.00%

1/2 5,230 62.51% 5,230 62.51%

3/4 501 5.99% 501 5.99%

1 163 1.95% 163 1.95%

1 1/4 1 0.01% 1 0.01%

1 1/2 2 0.02% 2 0.02%

2 6 0.07% 6 0.07%

2 1/2 3 0.04% 3 0.04%

3 1 0.01% 1 0.01%

- 2,459 29.39% 2,459 29.39%

Service Pipe Condition 8,366 100.00% 8,366 100.00%

Good 3,382 40.43% 3,382 40.43%

Sufficient 2,045 24.44% 2,045 24.44%

Bad 480 5.74% 480 5.74%

- 2,459 29.39% 2,459 29.39%




Any leakage? 8,366 100.00% 8,366 100.00%

Yes 1,523 18.20% 1,523 18.20%

No 5,194 62.08% 5,194 62.08%

- 1,649 19.71%


1,649 19.71%

Location of leakage 8,366 100.00% 8,366 100.00%

service pipe 1,039 12.42% 1,039 12.42%

valve / pipe accessories 484 5.79% 484 5.79%

- 6,843 81.80% 6,843 81.80%

Indication of bypass ? 8,366 100.00% 8,366 100.00%

Yes 2,675 31.97% 2,675 31.97%

No 5,691 68.03% 5,691 68.03%

- 0 0.00% 0 0.00%

F. WATER METER Is water meter installed? 8,366 100.00% 8,366 100.00%

Water meter installed 4,764 56.94% 4,764 56.94%

Water meter not installed 2,203 26.33% 2,203 26.33%

Unknown 1,399 16.72% 1,399 16.72%

Water meter location 8,366 100.00% 8,366 100.00%

inside building 734 8.77% 734 8.77%

inside yard/garden 4,262 50.94% 4,262 50.94%

outside of the yard 187 2.24% 187 2.24%

- 3,183 38.05% 3,183 38.05%

Physical Condition of water meter

8,366 100.00% 8,366 100.00%

good 2,467 29.49% 2,467 29.49%

bad 2,297 27.46% 2,297 27.46%

- 3,602 43.06% 3,602 43.06%

Water meter glass 8,366 100.00% 8,366 100.00%

good 2,842 33.97% 2,842 33.97%

damage/broken 1,689 20.19% 1,689 20.19%

none 224 2.68% 224 2.68%

- 3,611 43.16% 3,611 43.16%

Water meter function 8,366 100.00% 8,366 100.00%

Normal 2,478 29.62% 2,478 29.62%

stagnant 823 9.84% 823 9.84%

doesn't work 1,454 17.38% 1,454 17.38%

- 3,611 43.16% 3,611 43.16%




Factory SealSegel Pabrik 8,366 100.00% 8,366 100.00%

Well installed 2,021 24.16% 2,021 24.16%

broken 523 6.25% 523 6.25%

non 2,009 24.01% 2,009 24.01%

- 3,813 45.58%


3,813 45.58%

Company Seal 8,366 100.00% 8,366 100.00%

Well installed 1,868 22.33% 1,868 22.33%

broken 579 6.92% 579 6.92%

non 2,137 25.54% 2,137 25.54%

- 3,782 45.21% 3,782 45.21%

Indication of water damaging 8,366 100.00% 8,366 100.00%

Yes 3,723 44.50% 3,723 44.50%

No 4,640 55.46% 4,640 55.46%

- 3 0.04% 3 0.04%

G. PAYMENT OF WATER BILLS Point of payment 8,610 100.00% 8,610 100.00%

PDAM Central Office 596 6.92% 596 6.92%

PDAM Branch Office 789 9.16% 789 9.16%

Never pay the bills 1,997 23.19% 1,997 23.19%

Picked up by PDAM officer 179 2.08% 179 2.08%

Counter 3,215 37.34% 3,215 37.34%

Bank 1,834 21.30% 1,834 21.30%

- 0.00% 0 0.00%

Frequency of payment 8,366 100.00% 8,366 100.00%

every month 5,608 67.03% 5,608 67.03%

every 2-4 months 308 3.68% 308 3.68%

once in more than 4 months 350 4.18% 350 4.18%

- 2,100 25.10% 2,100 25.10%

H. OTHER WATER SOURCE INSTEAD OF PDAM H1. Shallow Well Ownership of shallow well 8,366 100.00% 31,634 100.00% 40,000 100.00%

self-own 959 11.46% 9,125 28.85% 10,084 25.21%

others 268 3.20% 2,351 7.43% 2,619 6.55%

together 93 1.11% 934 2.95% 1,027 2.57%

- 7,046 84.22% 19,224 60.77% 26,270 65.68%

Shallow Well usage 8,366 100.00% 31,634 100.00% 40,000 100.00%

own family 1,000 11.95% 8,827 27.90% 9,827 24.57%

several families 320 3.83% 3,582 11.32% 3,902 9.76%

- 7,046 84.22% 19,225 60.77% 26,271 65.68%




General quality of shallow well 8,366 100.00% 31,634 100.00% 40,000 100.00%

Clear 1,193 14.26% 11,884 37.57% 13,077 32.69%

Turbid 124 1.48% 501 1.58% 625 1.56%

Smell 3 0.04% 17 0.05% 20 0.05%

- 7,046


84.22% 19,232 60.80% 26,278 65.70%

Water Quantity

Rainy Season 8,366 100.00% 31,634 100.00% 40,000 100.00%

Sufficient 1,305 15.60% 12,315 38.93% 13,620 34.05%

Insufficient 15 0.18% 89 0.28% 104 0.26%

- 7,046 84.22% 19,230 60.79% 26,276 65.69%

Dry Season 8,366 100.00% 31,634 100.00% 40,000 100.00%

Sufficient 1,135 13.57% 10,604 33.52% 11,739 29.35%

Insufficient 184 2.20% 1,794 5.67% 1,978 4.95%

- 7,047 84.23% 19,236 60.81% 26,283 65.71%

Shallow well distance from house

8,366 100.00% 31,634 100.00% 40,000 100.00%

0 - 5 m 944 11.28% 8,828 27.91% 9,772 24.43%

6 - 10 m 119 1.42% 1,859 5.88% 1,978 4.95%

11 - 20 m 206 2.46% 1,127 3.56% 1,333 3.33%

> 20 m 51 0.61% 595 1.88% 646 1.62%

- 7,046 84.22% 19,225 60.77% 26,271 65.68%

Water Utilization *) 2,239 100.00% 18,978 100.00% 21,217 100.00%

Cook/Drink 651 29.08% 7,941 41.84% 8,592 40.50%

shower/wash 766 34.21% 7,523 39.64% 8,289 39.07%

garden 12 0.54% 15 0.08% 27 0.13%

everything 433 19.34% 3,499 18.44% 3,932 18.53%

wash only 376 16.79% 0 0.00% 376 1.77%

toilet flush 1 0.04% 0 0.00% 1 0.00%

H2. Pump Well Ownership of pump well 8,366 100.00% 31,634 100.00% 40,000 100.00%

self-own 1,645 19.66% 11,533 36.46% 13,178 32.95%

others 167 2.00% 1,478 4.67% 1,645 4.11%

together 36 0.43% 590 1.87% 626 1.57%

- 6,518 77.91% 18,033 57.01% 24,551 61.38%

Pump well usage 8,366 100.00% 31,634 100.00% 40,000 100.00%

own family 1,635 19.54% 11,319 35.78% 12,954 32.39%


- 6,518 77.91% 18,033 57.01% 24,551 61.38%




General water quality of pump well

8,366 100.00% 31,634 100.00% 40,000 100.00%

Clear 1,782 21.30% 13,385 42.31% 15,167 37.92%

Turbid 60 0.72% 195 0.62% 255 0.64%

Smell 6 0.07% 16 0.05% 22 0.06%

-


6,518 77.91% 18,038 57.02% 24,556 61.39%

Water quantity

Rainy Season 8,366 100.00% 31,634 100.00% 40,000 100.00%

Sufficient 1,838 21.97% 13,570 42.90% 15,408 38.52%

Insufficient 10 0.12% 28 0.09% 38 0.10%

- 6,518 77.91% 18,036 57.01% 24,554 61.39%

Dry Season 8,366 100.00% 31,634 100.00% 40,000 100.00%

Sufficient 1,744 20.85% 12,337 39.00% 14,081 35.20%

Insufficient 104 1.24% 1,261 3.99% 1,365 3.41%

- 6,518 77.91% 18,036 57.01% 24,554 61.39%

Pump well distance from house 8,366 100.00% 31,634 100.00% 40,000 100.00%

0 - 5 m 1,532 18.31% 10,681 33.76% 12,213 30.53%

6 - 10 m 165 1.97% 1,670 5.28% 1,835 4.59%

11 - 20 m 94 1.12% 930 2.94% 1,024 2.56%

> 20 m 57 0.68% 320 1.01% 377 0.94%

- 6,518 77.91% 18,033 57.01% 24,551 61.38%

Who pays the electricity bills? 8,366 100.00% 31,634 100.00% 40,000 100.00%

by own 1,625 19.42% 11,901 37.62% 13,526 33.82%

Contribution 178 2.13% 1,327 4.19% 1,505 3.76%

None 45 0.54% 355 1.12% 400 1.00%

- 6,518 77.91% 18,051 57.06% 24,569 61.42%

Water utilization *) 3,060 100.00% 25,481 100.00% 28,541 100.00%

Cook/Drink 974 31.83% 9,879 38.77% 10,853 38.03%

shower/wash 980 32.03% 9,456 37.11% 10,436 36.56%

garden 394 12.88% 3,043 11.94% 3,437 12.04%

everything 15 0.49% 46 0.18% 61 0.21%

wash only 697 22.78% 3,057 12.00% 3,754 13.15%

toilet flush 0 0.00% 0 0.00% 0 0.00%

H3. Deep well ownership of deep well 8,366 100.00% 31,634 100.00% 40,000 100.00% self own 564 6.74% 2,948 9.32% 3,512 8.78%

others 27 0.32% 915 2.89% 942 2.36%

together 5 0.06% 218 0.69% 223 0.56%

- 7,770 92.88% 27,553 87.10% 35,323 88.31%





Deep well usage 8,366 100.00% 31,634 100.00% 40,000 100.00%

own family 565 6.75% 2,929 9.26% 3,494 8.74%


- 7,770 92.88% 27,553 87.10% 35,323 88.31%

General water quality 8,366 100.00% 31,634 100.00% 40,000 100.00%

Clear 592 7.08% 4,011 12.68% 4,603 11.51%

Turbid 4 0.05% 59 0.19% 63 0.16%

Smell 0 0.00% 11 0.03% 11 0.03%

- 7,770 92.88% 27,553 87.10% 35,323 88.31%

Water quantity

Rainy Season 8,366 100.00% 31,634 100.00% 40,000 100.00%

Sufficient 596 7.12% 4,047 12.79% 4,643 11.61%

Insufficient 0 0.00% 34 0.11% 34 0.09%

- 7,770 92.88% 27,553 87.10% 35,323 88.31%

Dry Season 8,366 100.00% 31,634 100.00% 40,000 100.00%

Sufficient 588 7.03% 3,632 11.48% 4,220 10.55%

Insufficient 8 0.10% 448 1.42% 456 1.14%

- 7,770 92.88% 27,554 87.10% 35,324 88.31%

Deep well distance from house 8,366 100.00% 31,634 100.00% 40,000 100.00%

0 - 5 m 500 5.98% 2,674 8.45% 3,174 7.94%

6 - 10 m 68 0.81% 669 2.11% 737 1.84%

11 - 20 m 18 0.22% 465 1.47% 483 1.21%

> 20 m 10 0.12% 274 0.87% 284 0.71%

- 7,770 92.88% 27,552 87.10% 35,322 88.31%

Who pays the electricity bills? 8,366 100.00% 31,634 100.00% 40,000 100.00%

by own 571 6.83% 3,021 9.55% 3,592 8.98%

Contribution 17 0.20% 789 2.49% 806 2.02%

None 8 0.10% 271 0.86% 279 0.70%

- 7,770 92.88% 27,553 87.10% 35,323 88.31%

Water Utilization *) 759 100.00% 6,200 100.00% 6,959 100.00%

Cook/Drink 135 17.79% 1,996 32.19% 2,131 30.62%

shower/wash 149 19.63% 1,977 31.89% 2,126 30.55%

wash only 21 2.77% 311 5.02% 332 4.77%

garden 21 2.77% 18 0.29% 39 0.56%

everything 433 57.05% 1,897 30.60% 2,330 33.48%

toilet flush 0 0.00% 1 0.02% 1 0.01%


H4. Buy Water Customer NonCustomer TOTAL



Where do you buy water from? 8,366 100.00% 31,634 100.00% 40,000 100.00%

retail seller 882 10.54% 4,210 13.31% 5,092 12.73%

public tap 5 0.06% 99 0.31% 104 0.26%

neighbour/other 259 3.10% 945 2.99% 1,204 3.01%

bottled water 225 2.69% 135 0.43% 360 0.90%

- 6,995 83.61% 26,245 82.96% 33,240 83.10%

quantity of water bought per day

8,366 100.00% 31,634 100.00% 40,000 100.00%

< 1 jerry can 53 0.63% 127 0.40% 180 0.45%

1 - 5 jerry can 992 11.86% 4,388 13.87% 5,380 13.45%

> 5 jerry can 326 3.90% 869 2.75% 1,195 2.99%

- 6,995 83.61% 26,250 82.98% 33,245 83.11%

Water price per jerry can 8,366 100.00% 31,634 100.00% 40,000 100.00%

< Rp. 1,000 226 2.70% 550 1.74% 776 1.94%

Rp. 1,000 - Rp. 5,000 788 9.42% 3,530 11.16% 4,318 10.80%

> Rp. 5,000 357 4.27% 1,304 4.12% 1,661 4.15%

- 6,995 83.61% 26,250 82.98% 33,245 83.11%

Water utilization *) 1,374 100.00% 6,187 100.00% 7,561 100.00%

Cook/drink 993 72.27% 4,760 76.94% 5,753 76.09%

shower/wash 0 0.00% 612 9.89% 612 8.09%

wash only 0 0.00% 153 2.47% 153 2.02%

garden 0 0.00% 0 0.00% 0 0.00%

eveything 381 27.73% 585 9.46% 966 12.78%

toilet flush 0 0.00% 77 1.24% 77 1.02%

H5. Other sources Other source utilized *) 1,132 100.00% 31,634 100.00% 32,766 100.00%

Spring 87 7.69% 989 3.13% 1,076 3.28%

Refill water 916 80.92% 1,720 5.44% 2,636 8.04%

Private Water Company 4 0.35% 35 0.11% 39 0.12%

River 26 2.30% 37 0.12% 63 0.19%

Deep Well 0 0.00% 28,427 89.86% 28,427 86.76%

Other 99 8.75% 426 1.35% 525 1.60%

Water Utilization *) 1,007 100.00% 3,963 100.00% 4,970 100.00%

Cook/drink 763 75.77% 2,316 58.44% 3,079 61.95%

shower/wash 130 12.91% 830 20.94% 960 19.32%

wash only 79 7.85% 254 6.41% 333 6.70%

garden 0 0.00% 2 0.05% 2 0.04%

everything 35 3.48% 528 13.32% 563 11.33%

toilet flush 0 0.00% 33 0.83% 33 0.66%


I. WILLINGNESS TO BE PDAM CUSTOMER Customer NonCustomer TOTAL



Want to be PDAM Customer? 31,634 100.00% 31,634 100.00%

Yes 22,104 69.87% 22,104 69.87%

No 9,530 30.13% 9,530 30.13%

- 0 0.00% 0 0.00%

Reason of not being PDAM customer *)

28,554 100.00% 28,554 100.00%

PDAM has not served our area 3,003 10.52% 3,003 10.52%

Doesn't know how to apply to be PDAM customer

897 3.14% 897 3.14%

Connection Fee to expensive 2,249 7.88% 2,249 7.88%

PDAM service is poor 18,212 63.78% 18,212 63.78%

Procedure of new connection is complicated

1,764 6.18% 1,764 6.18%

water tariff to expensive 2,429 8.51% 2,429 8.51%

- 0 0.00% 0 0.00%

If PDAM service is better, will you be a customer?

31,634 100.00% 31,634 100.00%

Yes 22,426 70.89% 22,426 70.89%

No 9,208 29.11% 9,208 29.11%

- 0 0.00% 0 0.00%

Which service need to be improved? *)

44,852 100.00% 44,852 100.00%

Time of flow 5,765 12.85% 5,765 12.85%

Water quantity 8,402 18.73% 8,402 18.73%

Water Pressure 13,135 29.29% 13,135 29.29%

Water Quality 17,550 39.13% 17,550 39.13%

- 0 0.00% 0 0.00%

Term of payment preferred 22,210 100.00% 22,210 100.00%

Cash 1,992 8.97% 1,992 8.97%

Installment 20,218 91.03% 20,218 91.03%

- 0 0.00% 0 0.00%

Period of installment 20,218 100.00% 20,218 100.00%

3 months 1,923 9.51% 1,923 9.51%

6 months 1,838 9.09% 1,838 9.09%

9 months 1,647 8.15% 1,647 8.15%

12 months 3,453 17.08% 3,453 17.08%

15 months 4,734 23.41% 4,734 23.41%

18 months 6,623 32.76% 6,623 32.76%




Reason of refusing for being PDAM customer *)

12,316 100.00% 12,316 100.00%

Already have other source 8,762 71.14% 8,762 71.14%

Easier to by from retail seller 89 0.72% 89 0.72%

cheaper to buy from retail seller or other

63 0.51% 63 0.51%

No use, because PDAM service is poor

1,595 12.95% 1,595 12.95%

PDAM supply often disturbed 962 7.81% 962 7.81%

Poor PDAM water quality 664 5.39% 664 5.39%

Water quantity from PDAM is insufficient

181 1.47% 181 1.47%

-

ACTION PLAN REQUIRED

Service Pipe 4,317 100.00% 4,317 100.00%

Leak repair 1,684 39.01% 1,684 39.01%

Service pipe replacement 1,086 25.16% 1,086 25.16%

Check the possibility of bypass connection

978 22.65% 978 22.65%

repklacement of service pipe accessories

569 13.18% 569 13.18%

- 0 0.00% 0 0.00%

Water Meter 6,865 100.00% 6,865 100.00%

water meter replacement 3,243 47.24% 3,243 47.24%

water meter relocation 3,216 46.85% 3,216 46.85%

check the possibility if illegal consumption

406 5.91% 406 5.91%

- 0 0.00% 0 0.00%

Indication of illegal connection 8,302 100.00% 8,302 100.00%

Indicate illegal connection 1,177 14.18% 1,177 14.18%

No indication 4,049 48.77% 4,049 48.77%

- 3,076 37.05% 3,076 37.05%


Want to be customer *) 64,533 100.00% 64,533 100.00%

Give information whenever this area can be served by PDAM

14,471 22.42% 14,471 22.42%

Give information/leaflet of how to apply and the connection fee

20,012 31.01% 20,012 31.01%

Give information about instalment of new connection fee

18,050 27.97% 18,050 27.97%

Inform about the comparison of water price between PDAM and retail seller

12,000 18.60% 12,000 18.60%

Sanitation Facility 8,366 100.00% 31,634 100.00% 40,000 100.00%

Repair existing facility 2,997 35.82% 3,591 11.35% 6,588 16.47%

Build new facility 257 3.07% 1,412 4.46% 1,669 4.17%

- 5,112 61.10% 26,631 84.18% 31,743 79.36%




Type of sanitation facility required

8,366 100.00% 31,634 100.00% 40,000 100.00%

Septic tank 509 6.08% 2,176 6.88% 2,685 6.71%

Pit latrine 2 0.02% 22 0.07% 24 0.06%

Other 0 0.00% 0 0.00% 0 0.00%

- 7,855 93.89% 29,436 93.05% 37,291 93.23%


ENVIRONMENTAL SERVICES PROGRAM Ratu Plaza Building, 17th. Fl.

Jl. Jend. Sudirman No. 9 Jakarta 10270

Indonesia

Tel. +62-21-720-9594 Fax. +62-21-720-4546

www.esp.or.id

Documents

Household Census for Water Supply in Manado