Hotel Technology Summit 2015
Hospitality Technology Trends- Top Two By The Wall Street Journal Trend # 1; Service Automation Guests prefer to order room service, make a housekeeping request or contact the valet indirectly rather than by phone. Trend # 2; Device & Entertainment-Autonomy Guests are traveling with more devices, which means they also are bringing their own entertainment options. Technology Trends the four pillars Big Data Social Cloud Mobility Hotel Technology Summit 2015
Return of Experience; Survey Statistics; Mobile App Users Hotel Technology Summit 2015
Rotana Experience Tablet Check-in | Feedback What did our guest say about their experience How did Colleagues rate the solution state that the Tablet Check-In is Much Better than the traditional Check-In experience 85% 100% of colleagues find the device more convenient state they are indifferent 82% believe that the check-in experience is better for guests 10% 65% Suggested enhancement to the system Rated negative their Tablet Check-in experience 5% Hotel Technology Summit 2015
Rotana Mobile App Platform; Single Platform Rotana App Guest Services Digital Menu Tablet Check-in Multiple Application/Device MOBILITY PLATFORM Mapping Business need Management Console WEB Site Content CMS Central Reservation System CRS eCommerce Promotions Offers Loyalty Members CRM Guest Services QMS PMS Campaign Management Open API Wine Flight Information Multiple Back-end Hotel Technology Summit 2015
Rotana Mobile App Next Generation;