Jl. Tukad Batanghari VIII/7A – Denpasar – Bali – IndonesiaTel: (62) 361 7910518 Fax: (62) 361 7910518

Tools Techniques and Trends

Tel: (62) 361 7910518 Fax: (62) 361 7910518

Tools, Techniques and Trends

Drs. Agustinus Agus Purwanto, MM

Types of Maintenance

Routine Scheduled

Preventive Emergency/breakdown

Guestroom Contract

Maintenance managementMaintenance management systems goals

Handle maintenance needs effectively and ffi i tlefficiently

Record essential informationEstablish standards of performanceProvide feedback to management

Forms and documents

Work/repair orderWork order logOperating manualsEquipment data cardsEquipment maintenance log cardsRoom data cards inventory records

Preventive Maintenance(PM) programs

PM SchedulesC iti l l t f

PM InstructionsE i t li d– Critical elements of

facilities– Inspection, cleaning,

l b i ti

– Equipment suppliers and manufacturers

– Trained/experienced klubrication

– Smooths the workload– Rooms checklist

workers– Professional/ technical

organizations– MSDS’s

E i t d b ildiEquipment and building documentation

Equipment specsE i t l

Building plansB ildi ifi tiEquipment manuals

Control schematicsBuilding specifications

– Structural– Mechanical– Electrical– Specialty systems

Maintenance emergencies

Maintenance staff phone listNight staff emergency trainingRelationships w/ contract maint. & cleaning agenciesBackup systems– Redundant backups– Spare parts

Contract maintenance services

InsuranceS ifi t

Contractor v. employee/ agentSpecific term

Right to cancelNon performance

agentNon-assignableDetailed spec’s and feeNon-performance

penaltyDetailed spec s and fee scheduleShort term

Facilities management technologies

Systems controlsP k l tPaperwork replacementDispatch managementInterdepartmental coordinationInterdepartmental coordinationParts/ inventory controlData collectionData collectionSpace allocationInternet/ WAN networking

POM and utilities budgeting & costs

Salaries, wages and benefits 50% of POM

Budgeted vs actualsID bl tbenefits – 50% of POM

Contract maintenanceRubbish collection

ID problems symptomsCompare expenses w/ revenueRubbish collection

Utilities revenue

Capital projects and renovations

Small PropertiesR l i t

Large PropertiesP f ti j t– Replace equipment

– Supervise/coordinate installation

– Perform entire project– Act as general contractor

– Coordinate w/ corporate headquarters

Facilities Benchmarking

Quantifiable standards of qualityBased on comparison – Internally similar periods– Externally similar size, scope, nature

Personnel issues

Job Qualifications – B.F.O.Q.OTJ training ProductivityCertification