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Hotel and Restaurants – An Overview Pertemuan 1-2
Matakuliah : G0424 – Hotel and Restaurant ManagementTahun : 2008
Bina Nusantara University 3
Learning Outcomes
• Students are able to briefly describe the hotel and restaurant business (C1)
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Materi Outline
• Hotel & restaurant• Hotelier & restaurateur• Type of accommodation• Type of F&B establishment
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OVERVIEW OF TRAVEL AND TOURISM INDUSTRY
Hotels Ships Restaurants Gift ShopsSouvenir ShopsArts / Crafts ShopsShopping MallsMarketsMiscellaneous Stores
RecreationBusinessEntertainmentMeetingsStudy TripsSporting EventsEthnic FestivalsArt FestivalCultural EventsSeasonal Festival
TRAVEL and TOURISM INDUSTRY
LodgingOperations
TransportationServices
Retail Stores ActivitiesFood & Beverage
Operations
MotelsResortsApartelPensions
AirplanesAutosBusesTrains
LodgingPropertiesRetail StoresVendingCateringSnack BarsCruise ShipsBars / Tavern
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World History of Hotel & Restaurant
• The beginning of Hotel and Restaurant established is still unknown.
• In the early 18 B.C travellers came from a far need to stay over night.
• The shelter was offered, along with increasing numbers of traveller, the concept of shelters and changed to inns. Inns offered housing with room charged.
• In the third century, beside resting and spending the night after the long journey, travellers also needed food and drinks.
• Under the influence of the Roman Empire, inns began catering to the pleasure traveler in an effort to encourage visitors.
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World History of Hotel & Restaurant
• The combination of inns and taverns created concept of hotels.
• Hospitium derived from hospitality, came from the Latin root meaning Host or Hospice.
• Hospiteium was private homes opened to the public. In Indonesia it was called as pasanggrahan.
• Most, unfortunately, Hospiteium had poor reputations. It sold such attraction such as gambling and prostitution.
• The name of hospiteium changed to hotels was established provided accomodation, also foods and drinks.
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History of Hotel in Indonesia
• In 1828, the Dutch build Hotel Des Indes.
• In independent era, Bung Karno changed the name ofHotel des Indes into Hotel Duta Indonesian (HDI)
• Nowadays, the hotel is famous as Hotel Aryaduta.
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History of Hotel in Indonesia
• Hotel Indonesia was the first stars hotel built by the government of Indonesia in Jakarta.
• It was officialy opened in 5 Agustus 1962 by President Soekarno to welcome Asian Games IV on 1962.
• Nowadays, Hotel Indonesia is renovated will be managed by Jarum for the next 20 years.
• It will be called as Hotel Indonesia – Kempinski and the area named Grand Indonesia.
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Definition of Hotel
• Hotel is an establisment held by proprietor as offering food, drink and sleeping accommodation with special contract to any traveller, able and willing to pay a reasonable sum, who is fit to be received (Hotel Proprietor Act, 1959)
• Hotel adalah jenis akomodasi yang mempergunakan seluruh atau sebagian bangunan untuk menyediakan jasa penginapan, makan dan minum serta jasa lainnya bagi umum yang dikelola secara komersial (UU No.9 tahun 1990)
• Tamu Hotel adalah setiap orang yang menginap dan/atau mempergunakan jasa-jasa lainnya yang ditawarkan oleh hotel. (SK Menparpostel No.KM37/PW-340/MPPT-86)
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Origins term of Hotel
• The word hotel derives from the French hôtel (coming from "hôte" meaning "guest"), which referred to a French version of a townhouse or any other building seeing frequent visitors, not a place offering accommodation.
• In contemporary usage, hôtel has the meaning of "hotel", and hôtel particulier is used for the old meaning.
• The hotel owner is called hotelier.
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Definition of Restaurant
• A restaurant is a retail establishment that serves prepared food to customers.
• The word of ‘restaurant’ derive from the French verb restaurer, meaning to restore
• The service offered is generally for eating on premises, though the term has been used to describe take-out establishments and food delivery services.
• The term of restaurant covers many types of venues and a diversity of styles of cuisine and service.
• A restaurant owner is called a restaurateur.
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If you are a good Hotelier and Restauranteur,
You will be
A democrateAn acrobat
AndA doormat
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Be a diplomat like an ambassador
Have a social grace like queen mother
You should …
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You should …
Have speed like a concorde
Smile like Mr. Bean
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Memory as big as a elephant
Thick skin as a rhinoceros
You should have …
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You should …
Grooming like a King Be patience as a Saint
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You should …
Have the fitness of a centre forward
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The Brain is The Management
The Heart is The Staff
The Face is the Front Office and Hotel Image
The Blood is The Guest & clients
The Skin is the Security
The Stomach is The F&B Dept
The Lungs are the SupervisorsThe Kidneys are The Housekeeping
The Nervous System is the Engineering
Hotel Survival Map
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Conclusion
• The nature hotel and restaurant business is dynamic.
• It needs talented, skilled and smart people.• In simple, a hotel is a place to stay and to eat or
in other words, it should be as homely as home.
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Duo Assignment
Find out• An organisation chart of a hotel and a restaurant
in Indonesia• A similarity from organisation structure of those
twoDue date: next meeting