Published by: Ramakanth ,Rahul

Volume 1

Top hotels to stay Who make them Top

page no. contents

page no.1 introduction

page no.2 scale,scope,diversity

page no.3 organisation in hotel industry

INDEX

Hospitality is a very vast industry which is expanding day by day

Intoduction

Current scale scope and diversity of the hospitality industry

Maranton hotel is a undersized but very beautiful boutique hotel. Located in the beautifully maintained Georgian English square along with amazing garden look at Earl’s court road in Kensington, west of the London . Location of this hotel makes Maranton hotel a perfect hotel in London. This hotel is small in size and run by the family. Hotel is having approximately 15 number of room for the guests every room is vary in size, décor and very well maintained and ventilated with all high standard facilities. Rooms of the hotel are having amenities like electronic kettle which help to make tea and coffee, television and dial up internet service is also available.

Maranton house hotel

Organisation in hotel sector

Hierarchy Of A Family Run Hotel

Owner

Manager

Head chef head waiter housekeeping super visor receptionist

Chef waiter house maids

Commie’s runner

Porter

Duties and responsibility of manager in small hotel

Novotel Heathrow

Novotel London Heathrow is a 4 star rated property near the Heathrow Airport. Novotel hotel is one of the brand of the Accor group of hotel which is the leading group in this sector .this group operates approximately serving in 90 countries. This hotel is a private chain hotel. This hotel is having 178 guest rooms which are spacious with all the required amenities like internet access, LCD satellite TV , refreshment dish which have some cookies, mints, fruits , mini bar, phone. In terms of food and beverage Novotel provides a stability choices and a la carte menu service on 24 /7 basis. The guest can enjoy meals like breakfast, lunch and dinner in a friendly, stylish restaurant called ELEMENT which serves brassiere type of cuisine. Thewine and spirits lover can enjoy their drinks at the bar with a selection of bar snacks this bar is under atrium they can relax for a while.24 hrs room service. At Novotel you are guaranteed to have warm stay with using all services and leisure like fitness centre, pool and other high rated amenities

NOVOTEL HEATHROWPage no.5

NOVOTEL HIRARCY

Secretary to the general manager

Organisational chart

General Manager

Executive chef

Duty manager

Head chef

Sous chef

Cdp

Commi 1

F & B manager Executive house keeper

Chief security officer

Human resource manager

Commi 2

Restaurant manager

Asst. Restaurant manager

Super visor

Waiter

Runner

HK desk supervisor

Floor supervisor

House boys /maids

Store keeper

Public area cleaner

Front office manager

Duty manger

Shift leader

Front office associate

Floor guard

Security guard

Floor officer Asst. manager

HR Associate

Maintenance manager Sales & marketing manager

Maintenance associate Sales & marketing personal

Page no.6

Job profile and responsibility of a bartender

Responsibilities and duties included:

Reporting to the Manager Taking order and providing personalised service to guests. Making drinks for the guest. Maintaining Bar records of banquet. (Requisition,Issuing,Receiving,Inventories) Making sure that all standard operating procedures are followed. Ensuring excellent service to all guests. Advising on and processing guests special requests on Customer Feedback System. Maintaining high standards of cleanliness and hygiene.

If you are thinking of opening a hotel

Which one is best for u?

Classification system: what are they?