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Hospital Leadership Forum: Preventing Hospital-Acquired Infections June 25, 2008. The Business Case for Quality and Infection Prevention. Massachusetts Coalition for the Prevention of Medical Errors Leadership Forum Scott Hamlin, CFO Cincinnati Children’s Hospital Medical Center - PowerPoint PPT Presentation
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Hospital Leadership Forum: Preventing Hospital-Acquired Infections
June 25, 2008
The Business Casefor Quality and Infection
Prevention
Massachusetts Coalition for the Prevention of Medical Errors
Leadership ForumScott Hamlin, CFO
Cincinnati Children’s Hospital Medical Center
June 25, 2008
Page 3
Presentation Objectives• Brief Profile of
Cincinnati Children’s• Is There Truly A
Business Case for Quality?– Is this just a
Cincinnati event?– Demonstration of
improved results through a focus on Quality
• Introduce concept of asset maximization and the Revenue Sweet Spot
Page 4
Cincinnati Children’s Brief Profile• One of the nation’s largest Children’s Hospitals
• Located in smaller greater-metropolitan area (~2 million)
• Our program development strategy:– Unique, highly specialized programs that require high
investment costs to operationalize– Deliver compelling program results that stimulate and
maintain sufficient volumes (market share) from very broad geographies to justify the investment and generate a reasonable return
• Extreme dependence on out-of-area referrals– Nearly half of inpatient revenues o/s the PSA service area– Virtually all inpatient and surgical growth
Page 5
Why Quality as the Focus of Operating Strategies & Business Model?
• Survival Dependant on Referrals from Large Market Geographies
• Referring Sources/Patients must Perceive High Value– Better Results (medical outcomes/experience)
for given cost– Cost (a more affordable price) for comparable
results
• Quality and CI Address Both Components (Results & Costs) of “Value Equation”
Page 6
Is Cincinnati’s Thought-process Unique
to Its Circumstances and Market Strategy?
“Clinical Quality Initiatives Have Positive Long-Term Impact on Hospital Bond Ratings” – Moody’s US Public Finance Special Report, Jan 2008
• Quality agenda translates into improved ratings:– Greater market share– Operate more efficiently– Better rates from commercial payers– Better financial performance
• Two key facets of quality strategy:– Improve evidence-based clinical outcomes– Improve patient safety
Page 7
So How Might This Thought-process Apply In Other Hospital
Settings? • Before tackling this question directly,
let’s look at our experiences through a few select case studies:– Improved outcomes and error elimination:
• Preventable hospital acquired infections
– Better revenue production from improved utilization of scarce and/or expensive resources:• Discharge planning • Evidenced-based care
Page 8
SSI & VAP InitiativesImproved Medical Outcomes & Error
Elimination• Clinical initiatives to reduce Surgical Site
Infections (SSI) & Ventilator Associated Pneumonia (VAP) that our patients acquired in our hospital
• Just 3 years ago our rates were about equal to the national averages: – SSI rate = About 1 out of every 100 children receiving
surgery– VAP rate = About 4 out of every 100 children placed on a
vent
• Our own data suggested that maybe 20% or more of kids in the ICU who acquired a VAP or other serious infection might be expected to die
Page 9
SSI & VAP InitiativesImproved Medical Outcomes & Error
Elimination• Interventions aimed at reducing SSI & VAP
rates were developed from published best practices and our own observations and thoughts
• What was achieved: – SSI rate was reduced by 60%; meaning 50 fewer
kids suffered a preventable infection– VAP rate was reduced 90%; meaning 70 fewer
kids suffered pneumonia while fighting to recover in our ICU
• MORE IMPORTANTLY an estimated 12-15 children which may have previously been expected to die annually as a result of such infections would, instead, return home!!
Page 10
SSI & VAP InitiativesImproved Medical Outcomes & Error
EliminationNothing compares to the human impact of this effort
& nothing is even remotely as important; but there is still more:
• We reduced the costs to the health care system (costs that we were responsible for creating) by $10.8 million
• And we reclaimed 3 beds per year that were previously dedicated to infections we caused and could now be dedicated to the unique program development that is our core strategy– Each bed we construct has an estimated cost of $3 million
of capital investment and staff training that we avoided• Pretty nice return - HUMAN impact, first and
foremost, and economically as a secondary confirmation that doing the right thing is almost always financially rewarding
Page 11
Discharge Planning More effective utilization of scarce resources
• Discharge Planning– 4 yrs ago > 30% of all discharges occurred
within 4 hrs of meeting discharge criteria
– Pts medically cleared to go home sat in beds and occupied nursing staff solely because of failed planning, communication & coordination
– Today, nearly 80% are achieving discharge within 4 hours
• Reclaim 4 beds/yr and associated staff by simply improving dysfunctional discharge planning process
Page 12
Discharge Planning More effective utilization of scarce resources
• Evidenced Based Care– 5 yrs ago admissions and ER utilization from 4
common conditions (asthma, bronchiolitis, common diarrhea and high fever) accounted for 7,500 patient days/yr
• Faculty/Nurses suspected that a large % of these patients did not need hospitalization and another sizeable % did not need to stay in the hospital as long as our experience
– Problem attacked by teaming with community pediatricians and local payors to develop evidenced based treatment guidelines and pathways, defined order sets and admission/discharge criteria aimed at best results with fewest resources consumed
Page 13
Discharge Planning More effective utilization of scarce resources
• Evidenced Based Care – results
– Today admissions for these common illnesses have dropped 30%; inpatient days have dropped 50% and lengths of stay by more than 25%
– Payors have saved $9 million in hospital billings each year and share a portion of that with the community doctors that absorbed most of the care while working with families
– And 10 beds were reclaimed per year and associated nurse staff is freed for more appropriate care and program growth
Page 14
Major Issue For Management Teams“BCQ Skepticism”
• Quality Improvement is….. Good for payors, bad for providers
• Consider what a CEO or CFO might observe in the Cincinnati case study results:– SSI/VAP: Reduced billings & inpatient (IP) days – Discharge Planning: Reduced billings & IP days– Evidenced Based Care – Reduced billings & IP
days
Page 15
Improved Outcomes and Error Reduction - Maximizing Asset
Production• For the moment put aside the most compelling issues of
pursing quality related to our sacred responsibilities as Fiduciaries to protect human lives.
• For the moment put aside our community and social responsibilities to curtail this endless building to expand more and more bed capacity.
• Even, for the moment put aside our understanding that the market we live in is increasingly asking each of our hospitals to differentiate and justify its services on some basis of outcomes or costs.
• Be completely fiscally focused and consider only the impact we have seen from hospital acquired infections and sloppy discharge planning from a pure maximization of revenue production from available assets perspective.
Page 16
Maximizing Asset Production –Revenue Production Associated with
SSI
SSI Patient vs. Matched No-SSI PatientAverage Daily Charges
$0
$10,000
$20,000
$30,000
$40,000
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Day
Av
era
ge
Da
ily
Ch
arg
es
SSI Match
Pre-SSI Infection
Day of Surgery
Post-SSI Infection
Low Revenue ProductionRevenue Sweet Spot
Page 17
90 Day Revenue Production CycleWhen 6 Patients Develop an SSI
Bed Cycle For SSI PatientsAverage LOS for Surgery Patients With Infection = 15 Days
Total Revenue Produced in 90 Day Cycle = $622,000
$0
$10,000
$20,000
$30,000
$40,000
0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90
Day
Da
ily C
ha
rge
s
Page 18
Same 90 Day Cycle of Revenue Production If No Patients Acquire SSI (18 patient potential)
Bed Cycle For Non-SSI PatientsAverage LOS for Surgery Patients Without Infection = 4.4 Days
Total Revenue Produced in 90 Day Cycle = $892,000Annualized Incremental Revenue = $1,080,000
$0
$10,000
$20,000
$30,000
$40,0000 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90
Day
Da
ily C
ha
rge
s
Page 19
Apply the Concept of Maximizing Asset Production (i.e., the Revenue Sweet Spot) to Evidenced Based Care Case
Study• First recognize the standard,
predictable profile of revenue generated per day:– Profile for Common Cases -
• Gastroenteritis• Bronchiolitis
– Profile for Tertiary Cases - • Bone Marrow Transplant (BMT)• ECMO (Extracorporeal Membrane Oxygenation)
Page 20
GastroenteritisProfile of Charges by Day
$0
$2,000
$4,000
$6,000
1 2 3 4 5 6 7 8 9 10
Page 21
BronchiolitisProfile of Charges by Day
$0
$1,000
$2,000
$3,000
1 2 3 4 5 6 7 8 9
Page 22
Bone Marrow TransplantProfile of Charges by Day
$0
$2,000
$4,000
$6,000
$8,000
1 6 11 16 21 26 31 36 41 46 51 56 61 66 71 76 81 86
Page 23
ECMOProfile of Charges by Day
$0
$5,000
$10,000
$15,000
$20,000
$25,000
1 5 9 13 17 21 25 29 33 37 41 45
Page 24
Maximizing Asset Production –Benefits of Redirecting Asset Production
to Tertiary Program Development
$0
$2,000
$4,000
$6,000
$8,000
1 5 9 13 17 21 25 29 33 37 41 45 49 53 57 61 65 69 73 77 81 85 89
Bone Marrow Transplant PatientTotal Revenue Generated
to Day 90 = $252,000
Bronchiolitis Patients Total Revenue Generated to Day
90 = $63,000
Page 25
So Why Pursue Quality & HAI Prevention?
• The Business Case for HAI Prevention:• Product Differentiation• Improves value of services to patients & payers• Minimizes (or offers an alternative to)
investment in capital assets to expand capacity• Revenues from treating HAI has compromised
or negative margins • Empowers and enables increasingly scarce
human assets to work at the highest level of production and performance on “value-add” activities
– The Most Important Case:• It saves children’s lives and allows trustees and
management to be the ultimate steward’s of community trust!