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Oracle’s Siebel Business ApplicationsBookshelf Documentation LibraryVersion 8.1

© 2010 Oracle. All rights reserved. E14004-01

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A

Accessibility Guide for Siebel Business ApplicationsAdvisor Administration Guide Advisor API Reference Anywhere Administration Guide (Revised)Application Deployment Manager Guide (Revised)Application Integration for Oracle Fusion Middleware GuideApplication Services Interface ReferenceApplications Administration Guide (Revised)Assignment Manager Administration Guide (Revised)Automotive Guide

The following list contains all the documentation that is available in the Siebel Bookshelf. The documents are listed in alphabetical order (without “Siebel”). Click the name of a guide to view the document in PDF. To search all books in the Bookshelf, click Search.

For general information about installing Siebel Business Applications, see Quick Installation Guide in the product media pack on Oracle E-Delivery.

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Other InformationRelated Documentation | Support | Siebel Tools Online Help | Using Adobe ReaderYour Comments | Legal Notices

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© 2010 Oracle, All Rights Reserved


B

Briefings Administration Guide Business Process Framework: Task UI Guide (Revised) Business Process Framework: Workflow Guide (Revised) Business Processes and Rules: Siebel Enterprise Application Integration Business Rules Administration Guide

C

Chat Guide (Revised) Client Sync Guide (Revised)Collaboration Guide Communications Guide (Revised)Communications Server Administration Guide (Revised)Configuring Siebel Business Applications (Revised) Connector for SAP R/3 Connector for SAP R/3, Mappings (zip file, 138 KB)Consumer Goods Guide (Revised)Consumer Goods Handheld Guide

Correspondence, Proposals, and Presentations GuideCRM Desktop for Microsoft Outlook Administration Guide (Revised) CRM Web Services Reference (Revised)CRM Web Services Reference, Related Web Services Files (zip file, 1200 KB) (Revised)Customer Relationship Console User Guide



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D

Data Model ReferenceData Model Reference for Industry ApplicationsData Quality Administration Guide Database Upgrade Guide (Revised)Database Upgrade Guide for DB2 for z/OS Dealer Administration GuideDemo Users ReferenceDeployment Planning Guide Developer's Reference (Revised)Developing and Deploying Siebel Business Applications (Revised)

E

E-Commerce Administration GuideEmail Response Administration Guide Energy Guide Enterprise Integration Manager Administration Guide eSales Administration GuideeSales Administration Guide Addendum for Industry ApplicationseScript Language Reference eService Administration GuideeService Administration Guide Addendum for Industry ApplicationsE-Support Administration GuideEvents Management Guide

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F

Field Service Guide Finance Guide Financial Services Connector for ACORD P&C and Surety Guide Financial Services Connector for IAA-XML Guide Financial Services Connector for IFX XML Guide Financial Services Enterprise Application Integration GuideForecasting Guide Fundamentals (Revised)

G

Global Deployment GuideGoing Live with Siebel Business Applications (Revised)

H

Healthcare Guide HelpDesk Guide (Revised) High Tech and Industrial Manufacturing Guide Hospitality Guide (Revised)



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I

Implementing Siebel Business Applications on DB2 for z/OS (Revised)Installation Guide for Microsoft Windows (Revised)Installation Guide for UNIX (Revised)Insurance Guide Integration Platform Technologies: Siebel Enterprise Application Integration (Revised)

J

No entries

K

No entries

L

Life Sciences Guide (Revised) Life Sciences Portals Guide Loyalty Administration Guide (Revised)

M

Marketing Installation and Administration Guide Marketing User Guide Master Data Applications Reference for Industry ApplicationsMedical Handheld Guide Mobile Sales Assistant Guide

Mobile Connector Guide

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N

No entries

O

Object Interfaces ReferenceObject Types ReferenceOrder Management Guide (Revised)Order Management Guide Addendum for Communications (Revised)Order Management Guide Addendum for Financial ServicesOrder Management Infrastructure GuideOverview: Siebel Enterprise Application Integration

P

Partner Relationship Management Administration Guide Partner Relationship Management Administration Guide Addendum for Industry ApplicationsPerformance Tuning Guide Personalization Administration Guide Pharma Handheld Guide (Revised)Portal Framework GuidePricing Administration GuideProduct Administration Guide (Revised) Project and Resource Management Administration Guide Public Sector Guide

Q

No entries

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R

Release NotesRemote and Replication Manager Administration Guide (Revised)Reports Guide (Revised)

S

Sales Handheld Guide Search Administration Guide (Revised)Security Guide (Revised)Self-Service Application Deployment Guide (Revised)Self-Service Application Developer’s Guide (Revised)Server Sync Guide (Revised)Service Handheld GuideSmart Answer Guide (Revised)Smart Answer Connector Guide SmartScript Administration Guide Store-and-Forward Messaging Guide for HandheldStore-and-Forward Messaging Guide for Mobile Web ClientSystem Administration Guide System Monitoring and Diagnostics Guide (Revised)System Requirements and Supported Platforms (Revised) System Requirements and Supported Platforms for Self-Service Applications

© 2010 Oracle. All rights reserved.

Oracle’s Siebel Business ApplicationsBookshelf Documentation LibraryVersion 8.1 Bookshelf

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T

Territory Management Guide Testing Siebel Business Applications Tools Online Help (Revised)Transports and Interfaces: Siebel Enterprise Application Integration (Revised)

U

Upgrade Guide, see Database Upgrade GuideUpgrade Guide for DB2 for z/OS, see Database Upgrade Guide for DB2 for z/OS Using Siebel Tools

V

VB Language Reference

W

Web Services Reference, see CRM Web Services ReferenceWeb UI Dynamic Developer Kit Guide (Revised)Wireless Administration Guide

X - Y - Z

XML Reference: Siebel Enterprise Application Integration


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Related DocumentationOther Siebel CRM documentation not contained in the Siebel Bookshelf is available online:

■ Siebel Release Notes (Doc ID 557191.1) is available on My Oracle Support.

■ Siebel Data Model Reference (Doc ID 557187.1) and Siebel Data Model Reference for Industry Applications (Doc ID 557189.1) are available on My Oracle Support.

■ Siebel System Requirements and Supported Platforms (SR&SP) and Siebel System Requirements and Supported Platforms for Self-Service Applications are available in the SR&SP Documentation Library on Oracle Technology Network (OTN).

■ Third-Party Product Documentation is available in the product media pack on Oracle E-Delivery. Third-party documentation for Siebel Business Applications includes documentation for the following third-party products:

■ NetCharts (Visual Mining)

■ SSA-NAME3 (Search Software America)

■ Other Oracle Documentation is available from the Oracle Documentation Index on OTN.

http://download.oracle.com/docs/cd/E11886_01/V8/CORE/core_8_1.html

https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=557191.1



http://edelivery.oracle.com

http://www.oracle.com/technology/documentation/index.html



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Support

Accessing Oracle Global Customer SupportOracle customers have access to electronic and telephone support for Siebel Business Applications through Oracle Global Customer Support at http://www.oracle.com/siebel/support.html.

Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html.

International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

About My Oracle SupportMy Oracle Support is an online support portal that offers you secure real-time access to support information from Oracle. It is a source of information, diagnostic tools, and support assistance. My Oracle Support provides a repository of technical articles, Service Request (SR) access, and the ability to create a personalized home page.

Log in to My Oracle Support at https://support.oracle.com to access the My Oracle Support Welcome Center (Doc ID 873313.1) from the Getting Started area. The Getting Started area is your single resource for information, training, and reference materials that will help you get started using My Oracle Support. The Getting Started region on the Dashboard tab will help you learn how to effectively use My Oracle Support.

Only the designated contacts of licensed customers have access to My Oracle Support.

About Oracle Discussion ForumsOracle Discussion Forums, http://forums.oracle.com/forums/main.jspa?categoryID=84, is an interactive community for sharing information, questions, and comments about Oracle products and related technologies. A product manager moderates each discussion forum. Knowledgeable users from the community visit each discussion forum frequently. Oracle Discussion Forums is designed only for peer-to-peer knowledge sharing: users who require urgent support should use My Oracle Support.

https://support.oracle.com

http://www.oracle.com/siebel/support.html

http://www.fcc.gov/cgb/consumerfacts/trs.html

http://www.fcc.gov/cgb/consumerfacts/trs.html

http://www.fcc.gov/cgb/dro/trsphonebk.html

http://forums.oracle.com/forums/main.jspa?categoryID=84



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Siebel Tools Online HelpWithin Siebel Tools Online Help, you will find the following information:

■ Configuring Siebel Business Applications

■ Object Types Reference

■ Business Process Framework: Task UI Guide

■ Business Process Framework: Workflow Guide

■ Developer's Reference

■ Object Interfaces Reference

■ eScript Language Reference

■ VB Language Reference

■ Using Siebel Tools

You can update the installed Siebel Tools Online Help by copying only the files (and not the folder itself) in the ToolsOnlineHelp folder provided with this bookshelf to the help folder where you installed Siebel Tools (usually, <ToolsInstallationFolder>\HELP\ENU). To launch Tools Online Help directly from its folder, open tools.chm.

You can also launch Tools Online Help directly from this Siebel Bookshelf.

NOTE: The Tools Online Help link will work only in a Microsoft Windows environment.


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Using Adobe ReaderTo view Siebel Bookshelf PDF files and use search functionality, you must have Adobe Reader. You must open the homepage in Adobe Reader and not in a Web browser with the PDF plugin; some features will not function properly in a Web browser.

You can download the latest version of Adobe Reader from http://get.adobe.com/reader/otherversions.

You can use the search functionality to find topics in all PDF files in the Bookshelf by clicking the Search button on the Home page.

For more information on using Adobe Reader, see http://help.adobe.com/en_US/Reader/9.0.

http://get.adobe.com/reader/otherversions/

http://help.adobe.com/en_US/Reader/9.0


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Oracle Welcomes Your CommentsTo help us improve our products, send an email with any corrections or clarifications regarding Oracle’s Siebel Bookshelf to [email protected].

Include the following information in your message:

■ The title and version of the book

■ The name and version number of the Siebel application you are using

■ Your name, job title or functional area, company name, phone number, and email address

To post a letter, use this postal address:

Oracle’s CRM Technical Publications500 Oracle ParkwayRedwood City, CA 94065

We appreciate your feedback.



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