Homecare Update£ 25 + VAT (Save £ 125) Non-members: n/a £ 150 + VAT Prices include p&p. Order form on page 11. 2 UKHCA is running a campaign to ask local authorities to recognise

LIMITED

UKHCAUNITED KINGDOM

INCORPORATING HOME CAREAND HOME NURSING SERVICES

HOME CARE ASSOCIATION

Homecare UpdateIssue 4

© United Kingdom Homecare Association Ltd, 2007* UKHCA, Group House, 52 Sutton Court Road, Sutton, SM1 4SL( 020 8288 5291 | [email protected] | þ www.ukhca.co.uk

Produce a comprehensive medication policy and procedure tailored to your homecare business with UKHCA’s new interactive Medication Policy Template software.

Designed using the principles of UKHCA’s Medication Policy Guidance and the Commission for Social Care Inspection’s report Time to Care?, the software will write a complete policy in four simple steps.

A medication policy at the touch of a button?

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Four steps to a new medication policyStep 1: Install the software onto any computer running Microsoft Windows XP or Vista - full instructions are included.

Step 2: Decide whether your organisation will ‘prompt’, ‘assist’ or ‘administer’ medication - we explain the difference.

Step 3: Answer some simple questions about medication in your organisation to individualise your policy.

Step 4: Review the draft policy created for you and make any final amendments - we’ve even included a simple word processor to help you edit, save and print your finished document.

Now available to order

Prices Download CD Rom

UKHCA Members: Free £ 25 + VAT (Save £ 125)

Non-members: n/a £ 150 + VAT

Prices include p&p. Order form on page 11.

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UKHCA is running a campaign to ask local authorities to recognise the implications of increased holiday pay on the homecare sector.

On 1st October 2007 the statutory annual leave entitlement in England, Scotland and Wales1 changes from 4 weeks to 4.8 weeks (from 20 days to 24 days for people working a five day week).2,�

We’ve written to the Director of Social Services at every local authority that commissions homecare services, to explain the impact of the extended holiday pay on the homecare sector. We’ve asked each council to confirm whether they’ll be increasing the price they pay to homecare agencies. A copy of our letter is printed on pages � and 4. We’ll provide a summary of the results to UKHCA members.

In the meantime, you may wish to use our letter as an opportunity to ask your local authority customers to confirm their intentions,

1 The Department for Employment and Learning in Northern Ireland is bringing forward proposals for Northern Ireland.2 Entitlements are pro rated for those working part-time. See www.berr.gov.uk/employment/holidays.� The rate is set to rise again on 1st April 2009 to 5.6 weeks (28 days for a five-day week).

either individually, or by tabling our letter at your provider group meetings with your local authority customers.

If you need additional material to make your case, please use UKHCA’s Position Statement “A Fair Price for Care”, which can be downloaded free from www.ukhca.co.uk/downloads.aspx?id=114.

Members should be aware of the need to avoid allegations of a breach of the Competition Act, particularly when acting collectively and they should seek legal advice on such issues. In general terms meetings of provider groups do not breach competition law in themselves. However, the exchange of sensitive information, particularly pricing information, between providers is considered to have a potential impact on the market and must be avoided.

SEEING ME

…asking youDual sensory impairment makes life pretty tough for older people – but there’s a lot you can do to help.

SEEING ME is a useful toolkit for those providing or managing services for older people. It offers information and advice about hearing and sight loss and how older people can be supported. It is available from:

www.sense.org.uk/fillinthegaps

Sense11-13 Clifton Terrace Finsbury Park, London N4 3SR

Tel: 0845 127 0060Fax: 0845 127 0061Text: 0845 127 0062

Email: [email protected]

If you work with older people then some will probably have poor sight and hearing. But you may not realise this.

Who will pay for increased holiday entitlement?

www.berr.gov.uk/employment/holidays/

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Copies of this letter can be downloaded from www.ukhca.co.uk/downloads.aspx?id=148.

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Policy and Communication DivisionUKHCAFreepost RRBJ-BAJR-ATYTGroup House52 Sutton Court RoadSuttonSM1 4SL

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About this surveyUKHCA regularly highlights the impact of local authority commissioning on independent and voluntary sector homecare providers.

It is vital to our lobbying work that we have up-to-date information on providers’ experiences.

Please take a few minutes to complete this questionnaire and return it to us by Friday, 7th September 2007. You can send it to the freepost address overleaf, or fax it to 020 8288 5290.

The following questions are completely anonymous and you may choose not to answer one or more questions.

1. Where you operateWhich of the following best describes the country where you do the majority of your business? (Please tickaone option only)

England Scotland Wales Northern Ireland

2. About your customersThinking about the number of hours of care you deliver, what is the approximate percentage of the work you undertake for the following customers?

a. Local Authorities, Primary Care Trusts (or Health Trusts in Northern Ireland): %

b. Self-funding service users and ‘private patients’: %

c. Other customers, not described above: %

3. Holiday PayWorkers’ annual entitlement to paid holiday increases from 4 weeks to 4.8 weeks from 1st October 2007 in England, Scotland and Wales.

Thinking about the local authority with whom you do the largest number of hours, please indicate the most appropriate description from the following: (Please tickaone option only)a. The local authority has agreed to pay for

some of the increased cost of holiday pay.

b. The local authroity has refused to pay for any of the increased costs of holiday pay.

c. Neither of the above.

4. Annual price increasesPlease tell us about the price increases awarded by your local authority purchasers for the current financial year, 2007-8. You can describe up to three contracts, which can be from one or more than one purchasers.

Contract 1

Name of Local Authority, PCT or Health Trust:

Contract type: (Please tickaone option only)

Block Spot Cost & Volume

Other

Has a price increase for 2007-8 been finalised? (Please tickaone option only)

Yes No Don’t know

What percentage increase has been awarded, if any? %

How many hours per week do you normally deliver on this contract? hrs

Contract 2




Other


Yes No Don’t know



Contract 3




Other


Yes No Don’t know



The UKHCA National Homecare Survey

7

“Supervision leads the way to quality care” says

Fran McDonnell, author of the Homecare in Practice

article in the July edition of Homecarer magazine.

Fran will help you to meet this vision at a

workshop on Supervision that she has designed

specifically for UKHCA.

UKHCA’s Head of Policy, Colin Angel, said

“Supervision of careworkers is an essential

component of quality assurance procedures. As

regulators implement systems of proportionate

regulation, it will become even more important

than ever to be able to demonstrate how providers

monitor their workforce on a regular basis.”

This pilot workshop will be specific to the

needs of the homecare sector and will take

place at UKHCA’s headquarters in Sutton, Surrey

in November 2007 (date to be confirmed).

Places will be extremely limited, so keep

looking at the UKHCA website for further details

www.ukhca.co.uk/conferences.aspx.

New Supervision Workshop Coming Soon

Dementia can affect people of any age, but it affects one in five people over 80 and one in 20 people over 65.

Dementia is a progressive condition, becoming more severe over time. The range of symptoms are characterised by a decline in memory, reasoning and communication skills, and a gradual loss of skills needed to carry out daily activities.

Dementia can be a challenging condition, but people affected remain unique, but vulnerable, human beings, entitled to being treated with dignity and respect.

UKHCA’s Dementia Training Pack provides the means to train careworkers about the effect dementia can have on the person, the family and those around them. The programme follows the Skills for Care Knowledge Set for Dementia and has been developed following discussion with service providers and Dementia Groups.

The pack will guide the instructor to train care staff either on a one to one basis, in small discussion groups or within a whole day’s workshop. See the order form on page 11 for more details.

New Dementia Training Pack

http://www.ukhca.co.uk/conferences.aspx

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Professional RepresentationRelationships with national and regional Government enable UKHCA to represent the views of homecare providers with policy makers, regulators and the media.

Free Advice and SupportUKHCA is the first point of contact for professional advice and support within the homecare sector. Our telephone helpline includes free legal and human resources advice.

Conferences and EventsUKHCA has an extensive conference and workshop programme throughout the UK. Member organisations receive preferential rates of at least ��%.

Information UpdatesRegular e-mail alerts, mailings and access to the member-only area website keep you updated with breaking news.

Publications and ResourcesOur bi-monthly magazine, Homecarer, is a digest of sector information from the four nations of the UK and contains resources and information for homecare organisations and managers.

Research reports, factsheets and policy guidance documents share our knowledge of the sector and offer guidance on key practice issues, while our costing model helps providers create viable charge rates.

Commitment to QualityOur Code of Practice enables our member organisations to demonstrate their commitment to quality. The UKHCA logo is a recognised ‘kite-mark’ in the care sector.

Training and QualificationsUKHCA enables homecare providers to access training funds from the European Union and the UK Government.

Careworkers and managers can complete vocational qualifications and training courses through our accredited Assessment Centre that also provides qualified internal verifiers and an external verification service.

AdvertisingThe public regularly use our website and helpline to find homecare providers in their area.

UKHCA members can advertise under our corporate scheme in Yellow Pages and the Thomson Local directory.

Criminal Record ChecksThe Association is a registered umbrella body enabling member organisations to undertake criminal record checks without the added burden of complex administration and security systems to satisfy applicable Codes of Practice.

InsuranceOur recommended insurance scheme has been designed exclusively for the sector by homecare experts and is only available to UKHCA members.

Not a UKHCA member? Look what you’re missing...

Watch your UKHCA membership pay for itself!Medication Train the Trainer Workshop £411 £270 save £141

National Conference (per delegate) £235 £147 save £88

Tendering Workshop (per delegate) £212 £118 save £94

UKHCA’s Medication Policy Template software £150 Free! save £150

15 minute ‘phone call to legal helpline £57 Free! save £57

50 copies of the Home Care Workers’ Handbook £450 £29� save £157

Totals £1,515 £828 save £�87Full prices quoted are those available to non-members. All prices include VAT, where applicable.

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Completing this application formPlease complete the application form in full,

signing the declaration and consent in section A and returning all documents requested in section D.

Admission to membership is subject to accurate completion of this application form and any supplementary vetting procedures that UKHCA may require.

If you are required to register with the statutory regulator in the country where your branch or branches operate and your registration is withdrawn, then membership of UKHCA will automatically lapse.

Organisations are required to seek membership for all their branches that provide homecare.

Payment should be made by cheque in pounds sterling, payable to UKHCA, at the rates below, or by a Premium Credit Monthly Instalment Plan (forms available on request from 020 8288 5291).

Membership fees from 1st June 2007Single Branch £4722 Branches £�79 per branch �-10 Branches £�16 per branch 11-49 Branches £276 per branch50 or more branches £2�� per branch

A. Declaration and ConsentI confirm that the details given on

this application form are correct and that all branches will adhere to the UKHCA Code of Practice (available from www.ukhca.co.uk/codeofpractice.aspx).

By signing the Declaration I agree to UKHCA making the name, address, telephone number, e-mail and website address of my organisation available to:

Individuals seeking care servicesThe UKHCA websiteLocal Authorities, Health Authorities and similar bodiesIndependent and voluntary organisationsOther organisations, or individuals, as the UKHCA Board shall decide.1

Print your name:

Signature:

Date:

1 UKHCA does not give details, other than those described above to any third party without the written permission of the member organisation.

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B. About your organisationThe main contact for this location:

Title (please tick): q Mr q Mrs q Ms q Dr

First name:

Surname:

Job title:

Organisation name:

Operating address:

Postcode:

Telephone:

Fax:

E-mail address:

Website:

Number of service providing branches:(If this number is more than one, please submit the above information for all branches)

C. About your business1. Please tick (a) if your organisation can supply:

Personal care, nursing care, support or domestic care

2. Please tick (a) if your organisation can supply any of the following services:

Rapid response, intermediate care, hospital at home, rehabilitation services or specialist ethnic minority services

3. Please tick (a) all the categories of staff your organisation can supply:

Qualified Nurses

Domiciliary careworkers

Support domestics

4. Does your organisation provide a “live-in” care service (Please tick a)

Yes No

Application for Full Membership of UKHCA

Continued on next page...

www.ukhca.co.uk/codeofpractice.aspx

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5. If you provide a live-in care service, what is your geographic coverage? (Please tick a)

Local area or region only

Nationwide (in at least one UK country)

N/A

�. Do you provide a telephone response services (not an answerphone) 24 hours each day?

Yes No

7. What is the size of your current trading base? (This information is strictly confidential and only used in aggregate form. It is not passed on to any third party.)

a. Average number of hours of care per week:

b. Average number of service users receiving care per week:

c. Total number of care workers currently on your books:

d. The total number of staff possessing NVQ/SVQ in health and/or social care:

8. Do you provide homecare (Please tick a)

As your sole activity?

As part of more than one activity? (eg. a nursing agency or care home)

9. Is your organisation (Please tick a one)

A for-profit organisation? (eg. sole trader, partnership, limited company)

A not-for-profit organisation? (eg. housing association, Co-operative)

A charity or voluntary organisation?

A local authority?

10. Is your organisation a franchisor, in addition to providing care services? (Please tick a)

Yes No

11. Is your organisation a franchisee? (Please tick a)

Yes No

If “Yes”, please give the name and address of the franchisor:

Franchisor’s name:

Address:

Postcode:

12. Please tick (a) any of the client groups to whom you offer a care service:

Older people

Children Learning disability

Mental health

Physical disability

Multiple disability

13. Do you hold appropriate insurances to cover your obligations to care workers and responsibilities to clients? (Please tick a)

Yes No

Please provide details of your insurance cover (continue on a separate sheet if necessary):

Name of insurer:

Type of cover:

Policy number:

14. Has any ruling been made against your organisation, a director, secretary or Registered Manager, by any court or tribunal that may reasonably affect your application to join UKHCA? (Please tick a)

Yes No

If “yes”, please supply details on a separate sheet.

D. Returning your applicationAll applications:

A completed copy of this form.Your cheque (in pounds sterling, payable to UKHCA), or a completed Premium Credit Instalment Plan.Details of any rulings by a court or tribunal requested at question 14, above.

And either: (for registered services) A copy of your certificate of registration from the statutory social care regulator in the country where you operate.

Or: (for un-registered services)A copy of your complaints procedure.A copy of your “Statement of Purpose” or the “Aims and Objectives” of your organisation.A copy of your Terms and Conditions of Business.A blank copy of your application form for a prospective careworker.A bank copy of your service user assessment document.A copy of your brochure, detailing the services your organisation can offer.

Send your completed application form, supporting documents and cheque to:* The Membership Secretary, UKHCA, Group House, 52 Sutton Court Road, Sutton, SM1 4SL. ( 020 8288 1552.

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UKHCA Publications Order Form (Please print clearly)Number required

Product description Price each Includes post & packing

Total price

Medication Policy Template on CD Rom (See page 1)

UKHCA Members: £25 Non-members: £150

Medication Train the Trainer pack (See above)

UKHCA Members: £190 Non-Members: £�10

Infection Control Train the Trainer pack (See above)

UKHCA Members: £42.50 Non-members: £67.50

Dementia Training Pack (See page 7)

UKHCA Members: £100 Non-members: £180

Total price:

Your detailsName:

Organisation:

Address:

Postcode:

Telephone: UKHCA Member No:

Please send the completed form with a cheque in pounds sterling, payable to “UKHCA” to:UKHCA, Group House, 52 Sutton Court Road, Sutton, SM1 4SL.Telephone: 020 8288 5291, Fax: 020 8288 5290, E-mail: [email protected].

Hom

ecare Update, Issue 4, A

ugust 2007

Two great products to help you deliver in-house training without using expensive external training providers. The packs containing all the resources you’ll need to run a one-day training event.

Packs include: A Training Guide; Overhead slides and Delegates’ workbook and exercises. All materials are also included on a CD Rom. An order form is provided below

Infection Control Train the TrainerUse this brand new product to help your

careworkers understand the need to avoid cross-infection in service users homes and to protect themselves from harm.

This pack is currently offered at a special introductory price.

Medication Train the Trainer

Ensure your care workers assist service users with their medication. The programme is based on the Skills for Care Medication Knowledge Set, and reflects the legislation and care standards across the UK.

Train your careworkers in-house

[email protected]

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Conference & Workshop Booking FormConference or workshop title:

Conference or workshop date:

Conference or workshop location:

Delegate 1:

Delegate 2:

Your organisation’s name:

Address:

Postcode:

Telephone:

E-mail:

UKHCA membership number:

Details of any special requirements, including accessibility and dietary needs:

Terms and conditionsFull details of conference

venues and maps will be sent with confirmation of your place.

Substitute delegates are acceptable at any time and notification of substitution should be faxed to 020 8288 5290.

Cancellations must be sent in writing and will incur an administration fee of 20% + VAT. Cancellations can only be accepted if received at least seven calendar days before the event.

In the event of cancellation of the conference by the organisers, liability will be restricted to the refund of fees paid.

Any overnight accommodation is the responsibility of the delegate.

Attendance at our events entitles delegates to an extensive

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range of teaching materials that remain the intellectual property of UKHCA. By completing this form you agree to course materials being used solely by the organisation named above. Course materials may not be photocopied or reproduced in any other format without the written permission of UKHCA.

To secure your place: We must receive a completed Booking Form with cheque made payable to UKHCA.Return this booking form to:Jane Taylor-Medhurst UKHCA, Group House, 52 Sutton Court Road, Sutton, SM1 4SL.Telephone: 020 8288 1552. E-mail: [email protected] Booking Form can be faxed to 020 8288 5290. A VAT invoice will be sent by return.

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Conferences & workshops Employment LawExplore the latest changes to employment law and discuss how you can implement best practice. The workshop will include an ‘employment law clinic’ to discuss your own organisational issues.14th Nov 2007, SuttonUKHCA Members: £100+VAT Non-members: £180+VAT

Risk AssessmentDevelop theoretical and practical understanding of the legal requirements for risk assessment within domiciliary care.�0th Oct 2007, LondonUKHCA Members: £100+VAT Non-members: £180+VAT

Tendering for Homecare ServicesIdentify the underlying concepts for the submission of a commercially attractive tender whilst being responsive to the possible risk to the organisation.11th Oct 2007, CardiffUKHCA Members: £100+VAT Non-members: £180+VAT

Medication Train the TrainerThis workshop provides the underpinning knowledge to train your homecare workers in-house. The workshop includes the full Medication Train the Trainer pack pictured on page 11.18th Sept 2007, Belfast �rd Oct 2007, Cambridge 8th Nov 2007, Newcastle 4th Dec 2007, North LondonUKHCA Members: £2�0+VAT Non-Members: £�50+VAT

Northern Ireland ConferenceEssential updates on RQIA registration and adult and child protection and more.20th Nov 2007 - Newcastle (County Down)UKHCA Members: £125+VAT Non-Members: £200+VAT

Documents

Homecare Update£ 25 + VAT (Save £ 125) Non-members: n/a £ 150 + VAT Prices include p&p. Order form on page 11. 2 UKHCA is running a campaign to ask local authorities to recognise