Hollie Johnson 4131 Burns Lincoln Park, MI 48146 * 313-850-2043 hollie_hart@hotmail.com

Summary:

Finance professional with a proven track-record of delivering top performance. Possess large spectrum of experience in financial markets. Can undertake difficult mandates and meet tight deadlines. Personal qualities include: positive, good problem-solver, adaptable, and driven.

Education: Southgate Anderson High School Southgate, MI

• Graduated with diploma

Dorsey Business School Southgate, MI

• Business Management

Work Experience:

November 2015 – Present Branch Manager at Citizen’s Bank Redford, MI

• Oversaw a team of five bankers that executed all sales activities

• Established and achieved sales goals through effective sales management techniques.

• Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals.

• Exceeded goals and expectations; conducted skills assessment, performance management, development

feedback, and coaching of employees and sales force.

• Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong

relationships with customers.

February 2014 – November 2015 Personal Banker/ Small Business Specialist at Chase Bank Redford, MI

• Maintained high record of through exceptional customer service, attention to detail and thorough follow up.

• Able to uncover new money through profiling to bring in new balances.

• Strong ability to attain and retain new clients.

June 2011 – February 2014 Assistant Branch Manager Sales/Branch Manager at Chase Woodhaven, MI

• Demonstrating the ability to coach high-quality sales , service interactions, and lead in Operations with two

satisfactory audit’s

• Strong probing, communication, analytical, problem solving, and decision-making skills to effectively uncover

and resolve complex customer and employee issues

• Demonstrates leadership skills in sales and service process as well as customer interaction and consistently

going above and beyond to assist others in their careers

October 2011 – June 2014 Chase Bank Personal Banker (Top Seller) Taylor, MI

• Self-motivated, assertive, performs well in a competitive sales environment

• Ability to establish credibility and rapport by being friendly and personable. Obtaining loyal customers and an

outstanding sales record

• Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial

situation; strong listening skills

Areas of Excellence

Sales

Disclosure and Collateral Champion

Leader at all times

Operations

Merchant Services

Customer service

Decision Making

Policy/Procedures/Regulations

Performance Management

People Motivation

Human Relations

Timecard processing and approving

Problem solving and decision making

Proficient with MS Office Suite: (Excel, Word and Outlook)( Accounts payable And Accounts Receivable)

Typing (Can type 50wpm with 99% accuracy)

Notary

NMLS Registered

Managing Budgets

Managed 5 people at all times

General ledger

Referral Networks

Business Development

Strategic Planning

Computer Intelligence

Vendor relations

Personnel oversight

Achievements

Helped lead my team to a performance level 3

Top ten sales leaders in the district consistently and has two satisfactory Audit Awards

Nationally awarded for providing great customer service

Credo Award for volunteering in the community