© 2017 by Xcelerate Solutions. All rights reserved Change Management | 1

WHITEPAPER

xceleratesolutions.com

WHITEPAPER 2017

ORGANIZATIONAL CHANGE MANAGEMENT

5 Tips for Leaders Unifying People and Organizations on a

Journey to Success

Secure Results. Delivered.

WHITEPAPER

TABLE OF CONTENTS

INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

INDIVIDUAL CHANGE MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

ORGANIZATIONAL/INITIATIVE CHANGE MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . .4

ENTERPRISE CHANGE MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

TRUSTED PARTNERSHIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

CONTINUOUS IMPROVEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

SUMMARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Darrell Davis: ddavis@xceleratesolutions.com Steve Pichney: spichney@xceleratesolutions.com

© 2017 by Xcelerate Solutions. All rights reserved Change Management | 3

WHITEPAPER

There should be little doubt in any visionary leader’s mind that the world is on the cusp of

revolutionary change. Technological advances here and around the corner are poised to disrupt

industries and markets. Political upheaval and economic instability threatens to uproot norms and

create new paradigms of power and influence. An ever-increasing demand on competitive forces

and dwindling resources will affect every organization. Now, more than ever, change is the new

normal a; leaders and organizations must be prepared to think strategically and proactively to

meet the challenges of the future. Effective change management may be the difference between

an organization destined for success, or one doomed into irrelevance.

Think of Kodak that filed for bankruptcy the very week that Instagram was acquired by Facebook

for over $1 billion, or giant retailers like Borders that didn’t prepare for the onslaught of competition

from Amazon and on-line purchasing. Communications company RIM, makers of the Blackberry,

once had a market value of nearly $100 billion only to see that drop to $4 billion in a decade. All

these organizations did not, or could not, continually create value for their customers and adapt

to a fluid environment.

Change Management guides how we prepare, equip and support individuals to successfully adopt change and drive successful outcomes for your organization.

It requires vision, discipline and an element of analyzing, interpreting and planning for uncertainty.

While all changes, individuals and organizations are unique, decades of research show there are

actions you can take to influence your people and your organization as they undertake in their

respective transitions into future states positioned for optimal success. The five tips we provide in

this paper will help you achieve effective change in support of your vision.

“The secret of

change is to focus

all of your energy,

not on fighting the

old, but on building

the new.”

– Socrates

© 2017 by Xcelerate Solutions. All rights reserved Change Management | 4

WHITEPAPER

1. INDIVIDUAL CHANGE MANAGEMENTCommunicate and set the mindset that change is the only normal condition in our

business age.

While it is the natural psychological and physiological reaction of humans to resist change,

we are actually quite resilient creatures. When supported through times of change, we can be

wonderfully adaptive and successful. Individual change management requires understanding

how people experience change and what they need to change successfully.

It also requires knowing what will help people make a successful transition:

. What messages do people need to hear when, and from whom?

. When is the optimal time to teach someone a new skill?

. How do I coach people to demonstrate new behaviors?

. What makes changes “stick” in someone’s work?

Individual change management draws on the disciplines of psychology and neuroscience to

apply actionable frameworks to individual change.

Organizations should frequently be communicating the vision of the company as a dynamic

and constantly evolving entity, where change is embraced when it positively affects outcomes

and where complacency is unacceptable. Employees should hear this message from initial

onboarding and have it reinforced at every staff meeting, in your mission and vision statements

and through your policies and actions.

2. ORGANIZATIONAL/INITIATIVE CHANGE MANAGEMENTThink of the individual as a part of an organization or an initiative.

While change happens at the individual level, it is often impossible for a project team to manage

change on a person-by-person basis. Organizational or initiative change management provides

us with the steps and actions to take at the project level to support the hundreds or thousands of

individuals who are impacted by that project.

Organizational change management involves first identifying the groups and people who will need

to change as the result of the project, and in what ways they will need to change. Organizational

change management then involves creating a customized plan for ensuring impacted employees

receive the awareness, leadership, coaching, and training they need to change successfully.

Driving successful individual transitions as a part of the whole should be the central focus

of the activities in organizational change management. Organizational change management is

complementary to your project management.

Project management ensures your solution is designed, developed and delivered; Change Management ensures your solution is effectively embraced, adopted and used.

© 2017 by Xcelerate Solutions. All rights reserved Change Management | 5

WHITEPAPER

3. ENTERPRISE CHANGE MANAGEMENTBuild the enterprise to institute change as a core competency.

Enterprise change management is an organizational core competency that provides competitive

differentiation and the ability to effectively adapt to the ever-changing world. An enterprise

change management capability means effective change management is embedded into your

organization’s roles, structures, processes, projects and leadership competencies.

Change management processes are consistently and effectively applied to initiatives, leaders

have the skills to guide their teams through change, and employees know what to ask for to be

successful. An effective adoption of an enterprise change management capability results in

. Individuals that embrace change more readily and effectively

. Faster organizational response to mission and market changes

. Increased focus on achieving strategic initiatives

. Quicker adoption of new technology, with less impact to productivity

This capability does not happen by chance, however, and requires a strategic approach to embed

change management across an organization.

4. TRUSTED PARTNERSHIPSGet help from outside your organization.

Just as we cannot always see ourselves clearly and need an outside opinion, organizations often

have the same bias in self-assessment. We bring our experience from across the Government—

including the Department of Defense, the Intelligence Community, and the Department of

Homeland Security—technical knowledge and expertise to assist you in preparing for the future

and optimizing your systems and processes for success.

Xcelerate Solutions (Xcelerate) approaches Change Management armed with the proven

techniques and tools developed through years of longitudinal studies and successful outcomes.

We supply the missing link between performance management projects and sustained

improvement. Xcelerate seamlessly applies the methodologies of Lean Six Sigma with Change

Management to ensure organizations reap the absolute maximum benefits of the resources

devoted to improvement.

© 2017 by Xcelerate Solutions. All rights reserved Change Management | 6

WHITEPAPER

5. CONTINUOUS IMPROVEMENTConstant and never ending improvement is an essential attitude.

The Japanese attitude of “kaizen” simply translates as “change for the better.” In an individual,

organizational, and enterprise context, it reflects a philosophy of continuous improvement of

working practices and personal performance.

With change management at the heart of your organization, kaizen constantly retools and

examines the processes to meet the demands of the environment in constant motion.

Inculcated at the individual level and engrained in the organizational enterprise, the attitude of

continually refining should permeate in all you do.

Xcelerate imbues this ethic in our processes and consultation and tailor-makes solutions for

organizations that stand the test of time and the uncertainty of life.

SUMMARY

In today’s business environment, organizations are faced with unprecedented rapid change.

Budgets, customer expectations, regulations and constant technology innovation produce a

constant evolution in the business environment.

CHANGE BETTERCONTINUOUS

IMPROVEMENT

KAI ZEN KAIZEN

When you create…

Awareness

Desire

Knowledge

Ability

Reinforcement

You hear

“I understand why…”

“I have decided to…”

“I know how to…”

“I am able to…”

“I will continue to…”

© 2017 by Xcelerate Solutions. All rights reserved Change Management | 7

WHITEPAPER

Most change implementations focus on devising the best strategic and tactical plans. However,

any significant transformation creates “people issues.” Successful leadership teams plan for and

integrate the human side of change from the onset to ensure their plans stay on track and achieve

the desired outcomes.

Xcelerate change management, based on the industry-leading Prosci® ADKAR® principles,

integrates the needs of strategic and tactical plans with the human side of change – effectively

engaging and synchronizing the hearts and minds of employees to leverage the practical and

technical aspects of the change effort.

Xcelerate builds change into your organization. Value creation is realized only through the

sustained, collective actions of many – perhaps thousands of employees who are responsible for

designing, executing, and achieving the benefits from the change.

Xcelerate continually helps you to refine. No single approach fits every company; Xcelerate has

the right people, processes, and techniques to customize a Change Management approach to

precisely fit your needs, budget, and mission.

Prosci and ADKAR are © Prosci 2016. All rights reserved. ADKAR and ADKAR terms are registered trademarks of Prosci, Inc. Used with Permission. https://www.prosci.com/

Projects meet objectivesProjects finish on time and on budget

Return on investment (roi) realized

ProjectManagement

AWARENESS

Of the needfor change

Of naturefor change

DESIRE

To supportchange

To participate& engage

REINFORCEMENT

To sustain the change

To build a culture& competencearound change

ABILITY

To implementthe change

To demonstrateperformance

KNOWLEDGE

On how to change

On how toimplement new

skills & behaviors

ChangeManagement

Leadership

PHONE 703.462.1500 SOCIAL @XLR8Solutions xceleratesolutions.com

HEADQUARTERS 8405 Greensboro Drive, Suite 930 McLean, VA 22102

Secure Results. Delivered.

© 2017 by Xcelerate Solutions. All rights reserved

ABOUT XCELERATE SOLUTIONS

We exist to create innovative solutions that deliver results, manage risk from individuals to systems, and xcelerate

time to value. Across our three practices — Enterprise Technology & Innovation; Project, Program & Portfolio

Management; and Enterprise Process Management — we optimize efficiency and effectiveness and

enhance the security and resilience of America’s personnel, physical and cyber infrastructure.

FOR MORE INFORMATION ON OUR

ORGANIZATIONAL CHANGE MANAGEMENT CONTACT:

Darrell Davis: ddavis@xceleratesolutions.com

Steve Pichney: spichney@xceleratesolutions.com