Upload
anand-biradar
View
842
Download
4
Embed Size (px)
DESCRIPTION
Brief company profile
Citation preview
“… A true partner understands great things come from
inspired and respectful leadership, hard work
and creative thinking …”Client sinCe 2005
About Hinduja Global Solutions
AHindujaGroupcompany
Trustedbymanyoftheworld’smostrecognizedbrandnames
GlobalproviderofBPOandcustomermanagementsolutions
Morethan35yearsofexperience
Thirdpartystandards,includingSixSigma,ISO,HIPPA, CPI,COPC,andSAS70
Awardwinningoperations
Onshore,nearshore,andoffshoresolutions
Twentyoperationscentersinsixcountries
Global Network of Operations Centers
Acrossourglobalnetworkof locations,wedeliversolutions thatoptimizevalueandmaximizeperformance.Ourworldwidelocationsinclude:
United States
Canada
India
Philippines
Mauritius
Colombia (partner site)
United StatesPeoria, IL
Waterloo, IASt Louis, MO
El Paso, TX
IndiaBangalore
ChennaiMumbai
HyderabadMysore
Mauritius
PhilippinesManila
ColombiaBarranquilla
CanadaMontreal
A Consultative Approach Inpartnershipwithyou,wewillconsistentlyseeknewwaysandinnovativestrategiesto improve service, maximize value, and exceed expectations. Through a highlyconsultative approach, we will seek to understand your unique business objectives,andthenuseourexperience,combinedwithcustomerandperformancedata,tomakerecommendationsthatcontinuouslyaddvalueandgiveyouacompetitiveedge.
Data-Driven Operational PerformanceWeunderstandthatanidealbalanceexistsbetweenoperationalefficiencyandhighqualityperformance.Inparallelwithourday-to-dayoperations,weapplySixSigmaISOpracticestocontinuouslyseekwaystoimprovecostandoperationalefficienciestoyouradvantage.Usingthisapproach,wehavereducedrequiredtrainingtime,improvedcustomersatisfaction,increasedproductivity,andminimizedcustomerreturns.
Voice-of-the-Customer Response Understandingandrespondingtocustomerfeedbackiscriticaltobuildingastrongbrandandanexceptionalserviceexperience.Throughourcustomersatisfactionandloyaltydata,combinedwithcustomercasedataandoperationalstatistics,weuncoveryourcustomers’preferencesandusethatinformationtobuildsolutionsthatmakethemostofyourcustomercontacts.
Up-Sell and Cross-Sell StrategiesEach contact with your customers presents a unique opportunity to expandcustomervalue.Byevaluatingcustomerpurchasebehaviorandsalesoffers,wemakerecommendationstoimprovethelikelihoodthatcustomerswillbuymore,andwillpurchaseacrossyourbrands.
Asagloballypreferredbusinessprocesstransformationpartner,wecreatevaluethroughinnovativesolutionsdesignedtomaximizecustomerlifetimeloyalty.
Weunderstandtherearemultipletouchpointsthroughoutthecustomerlifecyclethatimpactsatisfactionandloyaltytoyourbrands.Werespondwithcosteffective,highqualityglobalsolutions,customizedtoyourbusinessobjectives.
Oursolutionsinclude:
Customercontactmanagement
Businessprocessoutsourcing
Customerdataanalytics
In partnership with you, we will make a positive impact on your businesssuccessthroughdata-drivenstrategicsolutionsthatcarefullymanagecustomerrelationshipstoyouradvantage.
It’s what we do everyday, and we’re ready to do the same for you.
Customer Contact ManagementBuildingstrongrelationshipswithcustomerswhentheyreachouttoyourcontactcentertranslatestocoreloyaltytoyourbrands,andincreasesthelikelihoodthatyourproductswillberecommendedtoothers.Regardlessofthereasonfortheircontact,ourCustomerServiceRepresentatives(CSRs)maximizesatisfactionandbrandloyaltywhileincreasingcustomervalue.
Our customer contact management solutions integrate multiple channelsincluding inboundandoutboundphone,e-mail,webchat, IVRandwebself-service,andwhitemail.Thescopeofoursolutionsincludes:
Customer care
Pre- and post-sale product information
Program enrollment
Technical and operational support
Inbound sales and order taking
Service-to-sale and save-the-sale
Business-to-business sales follow-up
Service dispatch
Up-sell and cross-sell
Warranty sales and service
Recall and promotion management
Business Process Outsourcing (BPO) Our BPO solutions are designed to streamline your businessoperations, allowing you to put 100 percent focus back onyourcorecompetency.OurcustomizedBPOsolutionsarecosteffective, highly efficient, and are delivered with impeccablequality. Whether processing customer claims, reviewingstreaming media, processing warranty cards, or buildinginsurance plans, our solutions drive performance that allowsyourbusinesstothrive.Plusourfullserviceproduct,accessory,letter, and brochure fulfillment operations close the loop oncustomerrequests.
ThescopeofourBPOsolutionsincludes:
Claims processing and adjudication
Plan building and claims audits
Account maintenance
Database building/cleaning
Application processing
Data entry
Product/literature fulfillment
Mailroom and scanning
Data AnalyticsHelping our clients understand more about their customers,andrespondtothedriversofcustomerloyaltyservesasasolidfoundation to design effective and efficient results orientedcustomer relationships solutions. We understand the valueof improving the probability that your products, services,and promotions will have strong mind-share the next time aconsumer ismakingapurchase.Weprovideyouwithpreciseanalysestoincreaseyourcustomers’loyalty.Usingdatawecollectaboutyourcustomers,wedelivercustomerintelligencethatthathelpstargetthecustomersthatarethemostprofitableforyou,anduncoverthefactorsthatmostinfluencebrandandproductloyaltyanddeflection.
Ourdataanalyticssolutionsinclude:
Satisfaction/loyalty surveys
Brand loyalty analytics
Operational optimization analytics
Competitive service research
Industries Served
Automotive
Banking and Financial Services
Consumer Electronics
Consumer Packaged Goods
Consumer Products
Healthcare
Insurance
Logistics and Transportation
Media and Entertainment
Pharmaceuticals
Publishing
Restaurants
Retail
Technology
Telecommunications
www.htmtglobal.com | 201.508.5000 | [email protected] India | Philippines | United States | Canada | Mauritius | Colombia
Copyright ©2008 HINDUJA Global Solutions | All Rights Reserved
Your Customers. Our Priority.