Hinde HouseHinde House

Presented by Dannie Yeates

Service Manager

Hinde House Hinde House

Project for Vulnerable Women

High level of Security24 hour staffing20 beds in main hostel9 move on flats1 shared house

Client groupClient group

The client group is made up of a diverse range of individuals:-Medium to high needsWomen with high levels of emotional needsDrug and alcoholMental healthOffendersDomestic abuseYoung people leaving careStreet HomelessWomen who have suffered many forms of abuse

ChallengesChallenges

Historically high level of evictions and abandonments

Chaotic lifestyles Communal living Strict inflexible warning systems and procedures Low morale, motivation and expectations Lack of achieving multi-agency approaches and

responses Staff V’s Clients a ‘them and us culture’ A place nobody wanted to be

SolutionsSolutions Challenge staff ethos - creating shared visions and aims Create an ‘Open Door’ policy All staff demonstrating a Commitment to giving people

chances Promote Team Work and Team Decisions Empower staff through on-going supervision and training Introduce new flexible warning policies and systems –

with early intervention being the key factor Challenging client’s views and expectations (them & us) Create and encourage a positive environment and

culture increasing the sense of community, security and home

Promote multi-agency approaches and responses Build meaningful working relationships with clients

offering them individualised holistic support and risk management plans

Chances!Chances! Giving clients opportunities and chances instead of

warnings Allowing clients the time and space they need to reflect

and work on their behaviours Considered warnings that are clearly thought through –

these hold the most impact Involving Clients -Asking clients to decide what is

acceptable and not acceptable Empower Clients to realise that they have the ability to

change Give people chances - Consider all the available options:-

Temporary exclusion periods Planned respite Acceptable Behavioural Contracts Planned transfers to another more suitable provider Work with clients after evictions and abandonments let

them know the door will not always be closed to them

OutcomesOutcomes

Huge shift in vision and cultureSupporting women that are

experiencing and presenting with higher levels of needs and associated risks

Continued decrease in Evictions and Abandonments

2011 to date only 3 unplanned moves so far

Higher levels of positive outcomes for the whole team – Clients and staff

“I’m happy that I have somewhere safe to live. I feel settled and don’t

need to move from place to

place”

“ was sleeping

rough before Hinde House

was struggling

with alcohol which I have sorted now”

“staff very supportive

and helpful. There should

be more hostels like

Hinde House”“ If I didn’t have Hinde I would be jobless and sofa surfing or on the streets sleeping

rough”

“I’m happy and settled staff

have given me help and support through difficult

times”

CommentsComments

Hinde HouseHinde House

Questions ?Questions ?