Hin Hino Central Dispatch

HinHino Central Dispatch Spring/Summer 2015

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Cover LetterWinner!Pg 3

Fort McMurray Management Change Pg 3

Hino Competition Benefits Customers

Staff Profile: Craig BuchananPg 4

When it comes to face-to-face communication, Hino Central sales representatives have developed an impressive set of skills that allow them to show a customer everything he or she needs to know. But take away that human face, and conducting that same sales walk-around becomes a completely different exercise.

Sales reps at Hino Central Edmonton have been polishing their presentation skills in front of a camera during a training exercise outlined by Hino Motors Canada’s Sales Training Department.

“I think it was very helpful for our guys to participate,” said Gary Pysyk, General Sales Manager for Hino Central Edmonton. “Having that camera lens staring at you means you’re not interacting – you’re telling. And you really have to have your facts and your approach organized before you start.”

The Hino sales person walk-around competition was the second component of the Hino Motors Canada Sales Skills Competition. The four- to seven-minute videos are graded on overall content, identification of standard and optional items, competitive advantages, key features and benefits that are unique to Hino. Bonus marks are awarded for originality. Phase one of the competition was a product and general knowledge exam, and the last phase – involving six finalists – is classified, according to James Monteith, Sales Training Manager for Hino Motors Canada.

“It’s part of a global directive from Hino Japan towards its distributors, offering total support – total support for the dealers, which would then be carried on as total support to the customer,” he said.

The training program will ultimately benefit customers by clearly showing the quality, value and innovation to be found in Hino’s lineup of Class 4-7 trucks.

“Chances are that customer has also looked at a competitor’s product, so you’ve got to be able to effectively communicate the value proposition starting with yourself, then with the dealership, and then with the brand.”







2010 Hino 155/2Outfitted with a 16-ft food ready insulated body and a Carrier 40X engine-driven reefer cooler,

this truck has a fresh CVIP and 202,000 km. Features automatic transmission, dual

batteries, tilt steering and AC.

2014 Hino 358VAFeaturing a 26-ft Collins dry freight body with a 3,000-lb level rise aluminum platform tuck-under power tailgate, this 35,000lb GVWR hauler has a fully loaded cab and 11R22.5

tires. Call today for clearance pricing.

2014 Hino 165/3With a 16,000 lb GVWR, a six-speed

automatic and a fully loaded cab, this truck features an 18-ft Advance flatdeck with fold-

down sides, moveable cargo winches with straps and a tool box.

2010 Hino 258TA/IPWith a 24-ft dry freight body and a 2,500-lb

tuck-under steel tailgate, this 25,500lb GVWR 258 also has a pull-out ramp and only 132,000

km, plus exhaust brake, AC, tilt steering wheel, cruise control and 19.5-in. tires.

EDMONTON FeaturesEDMONTON Features In Edmonton call Garry, Stephen or Blair for more details at 780 • 474 • 4667

In Calgary call Steve or Scott for more details at 403 • 273 • 4466CALGARY FeaturesCALGARY Features

Hino Centrals Amongst Country’s Best

2007 Dodge Sprinter 3500 $20,990

This 14’ van features a roll up door, aluminum walk ramp, and new windshield. It has been fully

AMVIC inspected and is ready to work.

2005 Frieghtliner M2 Reefer $39,900

This 24’ van comes with a Thermo King reefer and power tailgate. Fully reconditioned and

CVIP’d, this van is ready to roll.

2012 Hino 338 $75,990

24’ dry van with e-tracks, scuff plates, translucent roof, tuck away power tailgate, nav touch screen, stereo, A/C,

aluminum walk ramp, PW, PL and keyless entry.

2005 Freightliner M2 $38,000

A great value featuring a new in-frame motor, oversized power tailgate, and a 24’ ITB van body with

a translucent roof, side door and hardwood floor.

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When you visit your Hino Central truck centre, you’re walking into one of the best in the nation. The 2014 results of a Canada-wide location competition placed Hino Central Langley tops as an overall facility – an honour that takes many aspects of both the building itself and the services offered there into account.

“There’s pages of criteria involved,” said Director of Hino Operations, Greg Tilley. “From the front counter to the wash bay to the parking lot, it’s all carefully assessed.”

Hino Central Edmonton finished second nation-wide; the eight-year-old store covers 16,500 square feet and includes nine service bays, an expanded parts and service area, and a large showroom capable of displaying several models at once.

“There’s always competition between our locations – whether it’s in sales or facility awards,” says Greg. “Hino Central Edmonton was second in the country for sales, while Hino Central Langley came in third.

“In the end, our customers are the beneficiaries. They get our very best because we’re always striving to be better than the competition, whether that competition comes from another Hino Central location or from a competitor’s brand.”

2015 Hino 195This crew cab model is equipped with a 12-ft

dump box and a 30 x 5-ft backpack, a magnetic suspension driver’s seat, a three-year customer

protection plan and a five-year/280,000 km engine/transmission warranty.

2013 Hino 3382002 24-ft van and a Waltco 3,000 dual ram tailgate, 24-ft x 97-in. inside van dimensions, power tailgate with an 80 x 54-in. aluminum platform. Engine warranty to June, 2017 or

400,000 kms. $77,900

2015 Hino 19522-ft van body with 8,100 lb payload, air ride

suspension, tilt/telescopic steering, AC, heated remote mirrors, PW, PL, and keyless entry. 5.1L diesel produces 210 horsepower and

440 lb.-ft. torque.

2015 Hino 19518-ft Curtainsider, GPS & Bluetooth, AC,

magnetic suspension driver’s seat, remote/heated mirrors, three-year maintenance

program and much more.

LANGLEY FeaturesLANGLEY Features In Langley call Moe, Lucky, Bob or Tim for more details at 604 • 881 • 4667

No, her name isn’t a traditional ‘Canadian’ moniker, but Mitty Pongo has been an Albertan for 36 years. “I moved here from Amsterdam in 1979,” says Mitty, who is Hino Central Fort McMurray’s new Parts and Service Manager. “It was a culture shock - it’s cold up here.”

You might say she’s ‘back by popular demand.’ Mitty began her career in automotives as a parts driver for Noral Toyota, working her way through the service counter before completing a parts apprenticeship and becoming a

journeyman parts technician. Life brought her to Edmonton, where

she signed on at Westend Suzuki.

“We had just taken on the Hino franchise,” said Mitty, who quickly moved over to Hino Central Edmonton. “Within six months I had become the parts and service manager. In total I spent about 15 years in Edmonton.”

When the position of Parts and Service Manager became available in Fort McMurray, Director of Hino Operations Greg Tilley asked Mitty back to handle the job.

“I’m really excited about this location – I wouldn’t be here if I wasn’t,” she says. “We’re communicating with more customers, which is good. I think this location has a lot of potential.”

Cover Letter Winner!Pat Faulds won the BOSE Noise Canceling Headphones by completing the cover letter that accompanied our Fall/Winter 2014/15 Hino Central Dispatch.

You could win an Acoustic Research® Portable Wireless Speaker just by completing our brief questionnaire and returning it by fax to 780-484-7094 by April 30, 2015.

• Hino works on all makes and models of medium and light duty trucks and cars.• Low door rates• Flexible service: quick turnaround / available evenings & weekends• Rental replacements available.• Perfect for fleet owners/managers.• Fleet service focus• Certified journeymen• Hino truck sales

Located by the Oil Sands Discovery Centre. 315 MacDonald Crescent Fort McMurray, AB

New Parts & Service Manager in Fort McMurray!

Call to learn about our Low Door Rates and

Special New Customer Bonus780 • 747 • 7616

Fort McMurray Medium & Light Duty Service Specialists We maintain & repair all makes and models!

Call to learn about our Low Door Rates and

Special New Customer Bonus780 • 747 • 7616

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Hino Central SpringService Special!

Staff Profile Craig Buchanan Parts & Service Manager Hino Central Parts & Service Calgary, AB

He may be new to Hino Central Calgary, but Craig Buchanan is familiar with Hino products and Hino’s corporate culture. Formerly from South Africa, Buchanan emigrated to Canada in 2001 and spent seven years at Hino’s head offices in Ontario. “I trained with Cummins many years back in South Africa, but ended up going into warehousing and logistics management for a number of years,” said Craig, who came back to commercial trucks with Hino on his arrival in Canada.“[Director of Hino Operations] Greg [Tilley] and I knew of one another from back then, and had some discussions at one point about me joining him out here, but the timing wasn’t right. The second time around, the timing was right.”

In the meantime, Craig served a term with Cummins in Calgary as the service manager. His most recent position was as technical service manager of the Western Region for Navistar. Craig joined Hino Central Calgary Dec. 15, 2014, and he’s enjoying the experience.“I’m quite excited to be here. We have some exciting challenges to build up the team and get the shop running based on the number of units now operating in our area. There’s a big difference in comparison to a couple years ago; we see a lot of product running around Calgary these days, and that’s encouraging.”Hino Central Calgary’s parts and service department is open Saturdays from 7:30 a.m. to 4 p.m., in addition to its 7 a.m. to 7 p.m. weekday hours, allowing customers to drop off or pick up vehicles before or after peak traffic hours, and to order parts as soon as the need is identified. Hino Central Calgary’s 3660-50 Avenue location also includes a DRIVING FORCE rental counter, so you can conveniently rent a car or truck on site.

Contact Us

Toll Free 1-888-909-4466 (HINO) | www.hinocentral.com

Edmonton 10931 - 184 Street, Edmonton, AB 780-474-4667

Garry Pysyk General Sales Manager 780-641-1075 [email protected]

Stephen Tidd Sales Consultant 780-641-1082 [email protected]

Blair Pysyk Sales Consultant 780-641-1081 [email protected]

Ken Thiemann Parts & Service Manager 780-641-1078 [email protected]

Langley 20020-96 Ave, Langley, BC 604-881-4667

Moe Wetzel General Sales Manager 604-881-1747 [email protected]

Robert Hopaluk Sales Consultant 604-881-1748 [email protected]

Bhalinderjit Badesha Sales Consultant 604-881-1746 [email protected]

Tim Stiksma Sales Consultant 604-881-1738 [email protected]

Claude Monjo Parts & Service Manager 604-881-1742 [email protected]

Calgary 3660-50th Avenue, Calgary, AB 403-273-4466

Steve Harlow General Sales Manager 403-273-4466 [email protected]

Scott Gardner Sales Consultant 403-273-4466 [email protected]

Kevin Akins Body and Decks Manager 403-273-4466 [email protected]

Craig Buchanan Parts & Service Manager 403-273-4466 [email protected]

Fort McMurray 315 MacDonald Crescent Fort McMurray, AB

Mitty Pongo Parts & Service Manager 780-747-7616 [email protected]

Do you have any comments or suggestions? Is there a subject you would like to see in your Hino Central Dispatch? To report a change of address or be removed from our mailing list, please contact us at:Hino Central Dispatch, c/o Hino Central 10931-184 Street, Edmonton, AB T5S 0A6 or email [email protected]

We want to hear from you!

Hino Central Dispatch is published twice a year to inform Hino customers about our company and our industry.

A/C System Service*

*Environmental fees and shop supplies extra.

Save 10% on any repairs indicated by this service! Offer valid until July 31, 2015

Here’s what we will perform:

1) Connect A/C machine to vehicle to check state of refrigerant charge2) Check A/C system temperature at maximum cooling output3) Check for leaks from A/C system4) Inspect, clean and blow out condenser of debris5) Inspectcabinfilterfordebrisifequipped6) Inspect A/C drain operation and clean out if necessary7) Check system for proper operating pressures8) Inspect A/C belt condition9) Check A/C heater control operation10)Checkallventsforproperairflow










A/C System Service*


A/C System Service*

Director of Hino Operations

Greg Tilley 780-641-1076

[email protected]

Director of Hino Operations

Greg Tilley 780-641-1076

[email protected]

All for $109.95!All for $109.95!

Documents

Hin Hino Central Dispatch