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How long have you been Australia?Heba has been in Australia one year and four months.

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Did you or your family come to Australia as refugees?She came with her family as migrants.

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How did you come to Australia from your home country?She went to Syria then to Lebanon then to Australia.

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How did you feel when you first arrived in Australia? Describe what it was like. When she arrived in Australia she felt happy and excited. It was fun because every things were difficult to find so it was funny because no one was understand us.

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What did you find difficult when you arrived?She find the English language the most harder things and

getting to other suburbs.

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What information were you given when you arrived?The information that she get are how to get to school and

find a house to live in.

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What things were hard to find out? Job was the harder thing to find out. Because her father

and brothers didn’t speak English.and how to fill the resume.

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What other things did you need or want to know?She need to know about the courses at the TAFE.

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How did you find the answers to these?She will get the answers from the school adviser.

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How could the experience have been better for you?Because I learned how to speak English I had the

experience to speak some English and communicate with other or ask for help and get the information that I need.

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What advice would you give to other new migrants and refugees? Her advise are to not be shy and ask as much as you can and try your best to learn English because with out it you can’t live in Australia.

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How can we help them settle?We can help them with sharing them the experience and

the information that we had taking.