High Speed Internet Services Installation Manual

High Speed Internet Services Installation Manual

Table Of Contents

Setting Up Your Primus DSL Service 2

Section 1: Setting Up the Hardware 2Step-by-Step Hardware Overview

2Step 1: Checking the Minimum Hardware Requirements 2

Verifying the Contents of Your Access Kit 2

Step 2: Connecting the Phone Filters to Your Telephones 3

Step 3: Installing the Ethernet Card and its Drivers 4How to Install an Ethernet Card in a Desktop PC 4How to Install an Ethernet Card in a Laptop Computer 6How to Install the Ethernet Card Drivers in Win95/98/ME/NT/2000 7

Step 4: Connecting the Alcatel Modem to the Phone Line and Computer 9

Section 2: Installing the Software 11Step 1: Checking Your System Requirements 11

For Windows 95/98/ME/NT/2000:DSL Quick Start Guide 12Complete DataWorkz DSL Setup Guide 13DataWorkz DSL – Connecting to Primus 14For Macintosh:Primus Canada DataWorkz DSL Installation 18Dial-Up Only Installation (Macintosh) 18Dial-Up Only – Connecting to Primus (Macintosh) 19

Step 2: Browser Fundamentals 19Basic Browser Buttons 21Favourites 21

Step 3: E-mail Fundamentals 22Basic E-mail Buttons 22Composing a Message 23Composing a Basic Message – Buttons 23

Step 4: Newsgroup Fundamentals 24Basic Newsgroup Buttons 24

Troubleshooting 25

Glossary 27

Safety 28

Support Solutions 31

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Setting Up Your Primus DSL Service

Section 1: Setting Up the Hardware

Step-by-Step Hardware Overview

Step 1: Check to confirm that your computer meets or exceeds the minimum hardware requirements as outlined in Step 1: Checking the Minimum Hardware Requirements.

Step 2: Connect the necessary phone filters as outlined in Step 2: Connecting the Phone Filters to Your Telephones.

Step 3: Install the ethernet card and its drivers. For further installation instructions refer to Step 3: Installing the Ethernet Card and its Drivers.

Step 4: Connect the Alcatel modem to your phone line and computer. Once the hardware setup iscomplete, install the DSL software as outlined in Section 2: Installing the Software.

Step 1: Checking the Minimum Hardware Requirements

For the Primus DSL service to work reliably and efficiently, as well as for Primus to offer you Technicalassistance, your computer must meet or exceed the minimum hardware requirements specified below.

*Also called Network or NIC card.

Once you have finished checking your hardware requirements, proceed to Verifying the Contents of YourSetup Kit.

Verifying the Contents of Your Setup Kit

Your Primus DSL Setup Kit should include the following components:• Welcome letter containing your activation code• Primus DSL software CD (you will find the CD in the pocket of the inside cover of this guide)• Desktop filters (shown below, device on the right)• Wall filter (shown below, device on the left)

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Windows MacintoshProcessor Pentium 166 MHz Power PCSystem Windows 95/98/ME/NT 4.0/2000 Mac OS 8.1 and above Memory 32 MB RAM (64 MB RAM for 32 MB RAM

Windows 2000) Hard drive 75 MB free 75 MB free Display 256 colours at 800 x 600 resolution 256 colours at 800 x 600 resolution Network card Ethernet card * or free PCI slot for Ethernet card * (not supplied by Primus)

supplied card CD-ROM drive Required Required

Note: The number and types offilters you require would havebeen predetermined at the pointof sale.

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• Alcatel Speed Touch Home ADSL modem (shown at right)• Ethernet cable• Telephone cable• DC power with cable• Ethernet card box (if you ordered one) should contain:

• Ethernet card (PCI or PCMCIA) *see below• 3.5” floppy diskette containing Ethernet card device drivers• Ethernet card user’s guide (for future reference, if needed)*(To determine if you have an Ethernet card already, please see Step 1: Checking the Minimum Hardware Requirements).

If you are missing any components, or if any components appear damaged, please contact the Primus DSLTechnical Support department at 1-800-370-0015. You may be directed to the original equipmentmanufacturer, depending on the nature of your call.

Step 2: Connecting the Phone Filters to Your Telephones

A distributed filter, or micro-filter is a small electronic component that fits between your phone line and aregular voice device, such as a phone, a fax, or any device with a regular modem such as a cable box, alarmsystem or digital TV.

When DSL (ADSL or G.Lite) is provided over voice lines, all devices in the house except the DSL modemmust be connected through filters. The filter protects the devices from high frequency noise. They are low-pass filters.

How do the filters help my DSL Internet connection? Do I need them?DSL operates across a wide frequency spectrum and, particularly in ADSL and G.lite implementations, canvary speed downwards in response to noise on the line. There are often no user visible statistics on whetherthis is happening, and the only symptom is poor performance. Checking around the house for possiblesources can sometimes reap the rewards of immediate speed gains. Things such as poor house wiring, longhome phone cable runs (rather than locating the DSL modem as close to the entry point of the line aspossible), or in the case of ADSL, line filters of insufficient quality, line filters being installed backwards, olderfax machines, alarm systems, or poor quality phone extension handsets. Even cordless phones andfluorescent lights should be regarded with suspicion, to eliminate all possible sources of interference.

How to Connect the Phone Filters

How to Install the Desktop FiltersIf you have a phone that sits on a surface, find the desktop filter. If you have a wall-mounted phone, followthe instructions under How to Install the Wall-Mounted Filters.

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PCI PCMCIA

Note: This equipment remains the property of Primus and is onlyavailable to the Customer for the duration of the service. Theequipment must be returned in good condition (normal wear andtear excepted) upon termination or cancellation of the service failingwhich, the customer will be charged the replacement cost of theequipment. Customers may elect to not use Primus providedequipment, in which case the Customer accepts that Primus cannotguarantee the performance of the service and is not expected tosupport the equipment.

1. Unplug the telephone cable from the wall jack.2. Plug the desktop filter cable into the wall jack.3. Plug the telephone cable you unplugged from the wall jack back into the jack on the filter.4. Repeat this process for every telephone that you would use regularly and shares the same

phone number as your Primus DSL service.

How to Install the Wall-Mounted Filters (only required for wall-mounted telephones)

1. Remove the wall-mounted telephone from the wall. This usually requires that you slide the phone up (about 1 cm) and then remove it off the wall bracket posts.

2. Unplug the phone cable from the wall jack.

3. On the back of the provided wall filter;• Slide open the gate (to the left)• Lower the phone plug

4. Line up the filter’s phone plug with the wall phone jack, while at the same time inserting the top and bottom openings into the wall jack posts.

5. Lower the wall filter (about 1 cm) until it sits snugly on the wall jack bracket.

6. To lock the wall filter securely in place, lock the gate on the back of the wall filter (on the right side) until it is almost even with the filter.

7. Plug the telephone cord that you removed in Step 2 into the jack on the front of the wall filter.

8. Align the two openings on the back of your phone with the screw posts on the front of the wall filter. Lock the phone in place by sliding it downward.

If you do not need to install an Ethernet card, proceed to Step 4: Connecting the Alcatel Modem to thePhone Line and Computer. Otherwise, proceed to Step 3: Installing the Ethernet Card and its Drivers.

Step 3: Installing the Ethernet Card and its Drivers

• You will need your original Windows CD for this section. • If you have Novell software installed, you will need your Novell diskettes for the installation.

If you have a laptop and ordered a PCMCIA card, please follow the instructions on How to Install anEthernet Card on a Laptop Computer.

3a. How to Install an Ethernet Card on a Desktop PC

CAUTION: HAZARDImportant note: The installation of an Ethernet Card requires the removal of the computer case and theinsertion of the Ethernet Card into the computer’s motherboard. As such, there is a risk of electricalhazard/shock. Primus recommends that Step 3 be done by a qualified technician. The following instructionsare provided for you at your own risk. Primus Canada shall not be held liable, directly or indirectly, for anyproperty damages or injuries which may occur by reason of the improper installation of the Ethernet Cardherein. It is best to ground yourself before working inside the PC or handling components. An easy way to dothis is to touch the metal case of the power supply when it is plugged in. Also, leave the PC plugged in while

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Note: Connecting a filter to the DSLphone cord will result in filtering theDSL modem from being able toconnect to Primus. Please make surethere are no filters on the phonecord between the DSL modem andthe wall jack.

you are working on it, and turn off the Hard Power Switch at the back of the PC/Power Supply. The Hard PowerSwitch should have indicators labeled as “I” (On) or “O” (Off) on it. Some systems may not have a Hard PowerSwitch. If this seems to be the case, it is best to ground yourself by touching the power supply, and then unplugthe system, to avoid electrical shock. Do not alter the Voltage selector located at the back of the power supply;leave it set at 110 or 115. As long as you don’t rub your feet on the carpet, you should remain grounded forsome time at this point. Static is not your friend, so avoid it. Do not touch chips with your fingers, even oneson circuit boards. Processors and static (cache) memory chips are particularly sensitive to static discharge. Keepcomponents in their original packaging until you are ready to use them.

Your computer may differ from the pictures shown here. For details specific to your computer, please see thedocumentation provided with your computer, or contact the original distributor/manufacturer.

You will need a screwdriver to complete the following steps.1. Shut down your computer and shut off the Hard Power Switch at the back of the PC/Power

Supply, leaving the PC plugged in while you are working on it. (Please refer to the paragraph labeled CAUTION: HAZARD for full instructions before moving on to Step 2.)

2. Ground yourself to reduce the possibility of electrostatic discharges damaging sensitive components inside your computer. Touch the power supply with both of your hands. You can also use an electrostatic grounding strap attached to your wrist, if you have one available. The power supply is the large metal block that connects to the power cord at the back of your computer.

3. Open up your computer case (typically by removing the corner screws at the back and then removing the cover). If you do not know how to proceed with this, please consult your computer manual.

4. Your Setup Kit will come with an Ethernet card as shown right. Caution! When handling the Ethernet card, do not touch the gold contacts(small stripes) on the bottom, or the chips (the small black wafers) on the card. This can lead to unnecessary component damage.

5. Find a spare PCI slot on your computer’s motherboard that matches the pins on your card. If you have ISA and PCI slots, be aware that the PCI slots are the smaller ones. They are most often a lighter color than ISA slots are, and are always shorter than ISA slots, as a point of reference. If you are unsure as to which slots are PCI slots, please refer to your computer’s documentation, or contact the original distributor/manufacturer for more information.

6. You must now prepare to insert the Ethernet card into your system. This requires that an open slot in the back of your computer case be available, so that the mounting bracket on the Ethernet card has a place to sit. If necessary, you may have to slide, unscrew, or snap out an existing slot cover to make room for the Ethernet card’s mounting bracket.

7. Insert your Ethernet card gently into the empty slot, keeping the card straight, with equal force across the


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card. Apply firm pressure to seat the card into the slot. You may need to rock the card back and forth slightly to get it to go in. Do not force the card in or press it to the point where the motherboard is flexing significantly. If you need to, support the motherboard manually with one hand while you push with the other, being careful not to touch any exposed chips on the motherboard. Be absolutely sure you are inserting the card into the right slot, as excess pressure may damage both the Ethernet card and the slot. Also be sure that the mounting bracket on the Ethernet card is sliding into the exposed slot on the back of the case properly.

8. Fasten the Ethernet card in place, inserting a screw in the hole provided. The screw-hole should line up well with the mounting bracket’s screw notch. You may have toshift the card slightly, to be sure it is being mounted as straight as possible. If you removed a screw in Step 6 to remove a slot cover, feel free to use that screw. If youdid not remove a screw in that step, you will have to provide your own; your computer may have come with additional screws when you received it.

9. Double-check installation: ensure that the card is securely in its slot. The card may move from side to side very slightly when wiggled but should not be loose. Make sure that the card is not interfering with anything else in the case. Make sure that the card is inserted far enough into the expansion slot, but do not apply excess force to the card. Improper seating will hinder the card from being detected, due to poor contact.

10. Check to make sure that you have not left anything inside the computer (screws, screwdriver, slot cover, etc.). Leave the computer case off, until you are sure things are installed correctly. If you feel better with the case on when powering up your system, at least leave the case unscrewed for now, in case you have to go back into the system.

11. Turn on the Hard Power Switch at the back of the PC/Power Supply, if applicable.

12. Power your computer on again with the front power switch.

13.Verify that the Ethernet card is working: you should see a green light on your Ethernet card (on the back of your computer) when your computer is on. If you see the green light, you may put the case back on (and/or fasten the screws) at this point.If you do not see the green light, shut down your computer. Disconnect the power and open up the case again. Check the installation. If the Ethernet card is firmly in place, and the light is not on when the computer is on, call Primus DSL Technical Support at: 1-800-370-0015.

To start setting up your Ethernet software, proceed to Section 3c: How to Install the Ethernet Card Drivers.

3b. How to Install an Ethernet Card on a Laptop Computer

1. Turn off your laptop.

2. Insert the Ethernet card into an empty PCMCIA (PC Card) slot, with the label face up, as shown. Gently slide the card allthe way in, until it comes to a complete stop. If the card does not lock into place inside the computer, you may be insertingit with the wrong side facing upwards.

3. Attach the media coupler to the PCMCIA card.

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4. Turn on your laptop. When the laptop is on, verify that the light on the coupler marked Ln/Act is turned on.

3c. How to Install the Ethernet Card Drivers

NOTE: FOR ALL OPERATING SYSTEMSYou will need your original Windows CD or diskettes to follow some of the steps in this section. Also, if you haveNovell installed, you will need your Novell diskettes for the installation.

Once your Ethernet card is installed, and you’ve restarted your computer, you will need to follow theindicated instructions specific to your version of Windows (95, 98, ME, NT, 2000).

For Windows 95:

1. Once you’ve installed the Ethernet card in your computer, start your PC normally. When powered up, the Add New Hardware wizard will appear, and the system will indicate to you that new “PCI Ethernet Controller” hardware has been found. At this point, insert the driver floppy disk into the drive. Click “Next” to continue.

2. If the option to use “Driver from disk provided by hardware manufacturer” appears, select it. You may beasked to select the drive to copy files from. Type A: in the box, then click OK. Windows should now find the most updated driver. Click on OK.

3. The system will detect the necessary driver and install it for the new hardware. You might be prompted for your Windows 95 original CD-ROM or Novell diskettes at this point. Insert the CD-ROM and click OK. If you do not have a Windows 95 CD-ROM, it may be because you have a copy of the Windows installation files in a directory on your hard disk drive, or because you did not receive a copy from your computer vendor. In all cases, you must contact your computer vendor for details.

4. After finishing the installation, Windows will ask you to restart the system. Remove the floppy disk from the drive, if necessary, and then select Yes to reboot. If it doesn’t ask you to restart, you will need to do itmanually (Select: Start, Shut Down, Restart).

5. When your computer restarts, you might be prompted for a username and password. If your computer ison a LAN, type them in as you normally would. If your computer is not on a LAN, this is only a formality.You may type anything in the Username field, and leave the Password field blank. Click OK. You will be asked to confirm your password. Click OK. If your computer prompts you for a password the next time you boot up, leave it blank and click OK.

Now proceed to Step 4: Connecting the Alcatel Modem to the Phone Line and Computer.

For Windows 98:

1. Once you’ve installed the card in your computer, start your PC normally. When powered up, the Add New Hardware wizard will appear, and the system will indicate to you that new “PCI Ethernet Controller” hardware has been found. At this point, insert the driver floppy disk into the drive. Click “Next” to continue.

2. Select “Search for the best driver for yourdevice (Recommended)”.


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Note: If the Add New Hardware wizard does not appear, try to have thecard detected manually. Go into the Control Panel and selectAdd/Remove Hardware, which should start a detection process (wizard). Ifthe wizard doesn’t detect the card, shut down the computer, remove andre-insert the PCI card in its slot, reboot and see if it rectifies the situation. Ifthe situation persists, please contact the Primus DSL Technical Supportteam at 1-800-370-0015.

Note: If the Add New Hardware wizard does not appear, try to have thecard detected manually. Go into the Control Panel and select Add/RemoveHardware, which should start a detection process (wizard). If the wizarddoesn’t detect the card, shut down the computer, remove and re-insert thePCI card in its slot, reboot, and see if it rectifies the situation. If the situationpersists, please contact the Primus DSL Technical Support team at 1-800-370-0015.

Note: In certain cases, Primus Technical Support may direct customerswith Ethernet card installation problems to the equipment distributor.

3. Check “Floppy disk drivers” and click “Next”. Make sure to choose to use the Updated driver. You might be asked to select the drive to copy files from. Type A: in the box. Click OK.

4. The system will detect the necessary driver and install it for the new hardware. You might be prompted for your Windows 98 original CD-ROM or Novell diskettes at this point. Insert the CDROM and click OK. If you do not have a Windows 98 CD-ROM, it may be because you have a copy of the Windows installation files in a directory on your hard disk drive, or because you did not receive a copy from your computer vendor. In all cases, you must contact your computer vendor for details.

5. After completing the installation, Windows will ask you to restart the system. Remove the floppy disk from the drive, if necessary, and then select Yes to reboot. If it doesn’t ask you to restart, you will need todo it manually (select: Start, Shut Down, Restart).

6. When your computer restarts, you might be prompted for a username and password. If your computer is on a LAN, type them in as you normally would. If your computer is not on a LAN, this is only a formality.You may type anything in the Username field, and leave the Password field blank. Click OK. You will be asked to confirm your password. Just click OK. Next time you will boot up, if your computer promptsa password, leave it blank and click OK.


For Windows ME:

1. Once you’ve installed the card in your computer, start your PC normally. Windows ME installs your drivers automatically on startup.

2. It will then prompt you to restart the computer.


For Windows NT 4.0:

1. Once you’ve installed the card in your computer, start your PC normally.

2. Click on Start, then Settings, then Control Panel. Double-click on the Network icon.

3. If you see a message asking you if you want to install the NT network, click NO.

4. Click the Adapters tab, and then click Add.

5. Click the Have Disk button.

6. Insert the 3.5” disk that comes with your Ethernet card into your computer and then click OK.

7. Click OK to install the software for the Ethernet card.

8. Select Auto Detection in the pull-down menu, then click OK. The software will be installed on your computer.

9. In the Network window, click the Bindings tab. This will initialize your bindings settings.

10.Click the Protocols tab, double-click the TCP/IP Protocol.

11. If the TCP/IP Protocol is not listed, you must install it. If it is installed, skip to Step 12.

a) Click Add. If you see a message asking if you want to use DHCP, click No.

b) Click TCP/IP Protocol, then click OK.

c) You will be asked to insert your Windows NT CD. Insert it in the CD-ROM drive, then click Continue. The software will be installed.

d) In the Network window, click Close. You will see an error message saying that TCP/IP is not configured. Click Ignore.

e) The TCP/IP Properties window should open.

12. In the TCP/IP Properties window, click the IP Address tab. In the Adapter pull-down menu, select the listing that describes your Ethernet card (look on your Ethernet card drivers diskette).

13.Click the circle next to Specify an IP Address. In the IP Address box, type 10.0.0.1. In the Subnet Mask box, type 255.255.255.0. Please double-check that you have entered all of these numbers properly.

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14.Click Apply, then OK. Click Close in the Network window. When asked if you want to restart your computer, remove the floppy disk from the drive, then click YES.


For Windows 2000

1. Once you’ve installed the card in your computer, start your PC normally. Windows 2000 should install your drivers automatically on startup. If the Operating System prompts you for drivers, follow the on-screen instructions.


Step 4: Connecting the Alcatel Modem to the Phone Line and Computer

How to Connect Your DSL Modem

1. Connect the DSL modem to your computer’s Ethernet jack using the Ethernet cable as shown below

For a desktop computer:

For a laptop computer:

To help you to identify the plugs behind the Alcatel modem, here’s arear view of the modem:

2. For each setup, you need to connect your DSL modem’s power to the DSL modem and into a wall socket as well as plugging the Network connector from the DSL modem to the computer.

3. Connect one end of the phone cord to the DSL modem, and the other into the wall jack. If you have a line splitter installed in the jack, plug the cord into an empty jack. Please be sure that this particular cord does not have any of the provided phone filters attached to it – it should go straight from the DSL modem to your wall/splitter (or to an extension cord, should you have need of one to reach the wall jack).


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1 2 3 4

1. Power Switch (On/Off)2. DC Power Supply Plug3. Ethernet Cable Jack4. Telephone Cable Jack

4. Turn on the DSL High Speed modem with the switch at the back of the modem. When you turn on the modem, the light on the front of the modem marked PWR/Alarm should flash red for about thirty seconds, then show continuous green. If the PWR/Alarm indicator shows a solid red colour after about a minute or so, please contact Primus DSL Technical Support department. The Line Sync light should also start flashing, and eventually show continuous green, meaning synchronization with our network is established, and you may continue with Section 2: Installing the Software.

Once complete, you should see both the PWR/Alarm and Line Sync lights turn to solid green. If thisdoes not happen within 5-10 minutes, please call the Primus DSL Technical Support team for furtherguidance.

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Section 2: Installing the Software

Step 1: Checking Your System Requirements

Before You BeginPrimus Canada provides you with a pre-configured version of Microsoft Internet Explorer to make it easierfor you to connect to the Internet. This guide contains everything you need to install or re-install InternetExplorer from the accompanying CD-ROM. However, please note that the installation may also require youroperating system CD-ROM or diskettes.

This guide also includes information on the operation of Internet Explorer software.

Minimum Configuration RequiredBefore installing the Primus version of Internet Explorer 5.x for Windows or Internet Explorer 5.x forMacintosh, please be sure that your system meets or exceeds the minimum requirements outlined below.

Platform: Windows* Macintosh*Operating system Windows 95/98 and above MacOS 8.1 and above

Windows NT 4.0 (SP3) and above QuickTime™ 3.0 or laterWindows 2000 and above

CPU 486 DX2/66, Pentium recommended Macintosh with a PowerPC Windows 2000: Pentium 133 or better processor

Memory / System RAM 16 MB minimum for Windows 95/98 8 MB minimum with Virtual 32 MB minimum for NT 4.0 Memory on,64 MB minimum for Windows 2000 12 MB recommended

Hardware CD-ROM CD-ROM14.4 Kbps modem or higher required 14.4 Kbps modem or higherfor remote connection required for remote connection

Disk Space Required 70 MB for typical installation 22 MB for full installationfor Installation 111 MB for full installation

Important: Before installing the software, please be sure that the modem is turned on, and thatboth the PWR/Alarm and Line Sync lights are both solid green. If they are not, please call ourTechnical Support Team before proceeding any further.

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For Windows 95/98/ME/NT/2000:

DSL Quick Start Guide

Important note: This Quick Start Guide is meant for customers who already have a DSL username andpassword with Primus Canada, those who may need to reinstall the DataWorkz client, or for those whoalready have Internet Explorer version 5.0x or later installed on their systems, and do not wish to install oursupplied copy. If you are unsure, please refer to the Complete DataWorkz DSL Setup Guideimmediately after this section. You should be able to connect to Primus Canada via your DSL line byfollowing these simple software setup steps.

Step 1. Insert the Primus Canada High-Speed Internet CD into your CD-ROM drive.Step 2. You should see an installation selection screen appear; if you do not, double click the My

Computer icon, double-click again on your CD-ROM drive, and double-click again on the setup.exe file located there.

Step 3. Select the desired language, and then select the Install DataWorkz DSL Client option.Step 4. Click Yes if prompted to upgrade an existing client during the installation (you may see this prompt

if you are reinstalling over a previous installation).Step 5. You should then be prompted to restart your computer. Keep the “Yes, I want to restart my

computer now” option selected, and click Finish.Step 6. Once your system restarts, double-click on the DataWorkz icon on your desktop.Step 7. Double-click the Create New Profile icon available there, and type Primus DSL as the

connection name; click Next to proceed.

Step 8. Type, exactly as shown, for the boxes provided;

User Name: [email protected]: signup

Step 9. The next window should detect your network settings. Click Next to proceed.Step 10. Click Finish to complete the process.Step 11. In the DataWorkz Profiles window, double-click on the resulting Primus DSL icon to connect to

our Signup server via your DSL modem.Step 12. Once connected, double-click My Computer, and then double-click on your CD-ROM drive.Step 13. Double-click on the DataWorkz Signup icon located there; this will take you through our Signup

Server, which will allow you to configure your DSL account using the Welcome Letter provided withyour DataWorkz package. Please follow the on-screen information to proceed setting up your account, and return to this point in the guide once completed.

Step 14. Right-click (click with the button on the right side of the mouse, as opposed to the left) once on the DataWorkz icon (a small pair of computers appear near the clock at the bottom right of your screen), and select Disconnect, and then Exit.

Step 15. With your new (or previous) account information in hand, if the DataWorkz Profiles window is not already open, double-click on the DataWorkz icon on your desktop. If the window is already open, proceed.

Step 16. Right-click once on the Primus DSL icon, and select Properties.Step 17. Change the User ID and Password fields to reflect your username and password, as assigned at

account Signup. Click OK to save the new settings.Step 18. You should now be able to double-click the Primus DSL icon at your leisure, and connect to our

services with your personal DSL account settings.

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Note: If you already have a username and password for your DSLaccount (i.e. you’ve been through the Signup Server already) pleaseskip to Step 15.

Complete DataWorkz DSL Setup Guide

Step 1. Make sure that your computer meets the minimum requirements (defined in Section 1, Step 1:Checking the Minimum Hardware Requirements).

Step 2. Insert the CD-ROM into your CD drive.If CD setup does not start, double-click on the My Computer icon on your desktop.Double-click on your CD-ROM Drive.Double-click on the setup.exe file.

Step 3. Choose your preferred language.

Step 4. Choose the type of installation.

Step 5. Carefully read the Software License Agreement. If you agree, press I Accept. Click Next to continue.Step 6. Windows will search for components already on your system, and will revert to the default

installation. Full Install should be the default on most systems. You may choose Custom Install aswell, but bear in mind that you will be prompted for the specific components you wish to install. Ifyou are in doubt, Full Install assures you are installing all necessary software.Press Next to continue.


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Note: If you are using Windows 2000/NT, thecomponents will be pre-selected for you.

Step 7. At this point the entire installation is automated.

Step 8. Make sure there are no other open, unfinished dialog boxes that are awaiting your input. You cansee all other open windows displayed on your Taskbar (the same bar that the Start button resideson). When you are sure that there is nothing awaiting input, and/or nothing open that you wish tosave before your computer reboots, press Finish to restart your computer.

DataWorkz DSL - Connecting to Primus

Step 1. Creating a temporary account in the DataWorkz software client.If the DataWorkz folder is not already open, double-click the DataWorkz icon on your desktop.Double-click the Create New Profile icon in the right pane.

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Note: If at any point a Windows Protection Error dialog box appearsunder Windows 2000, please click Cancel. Protection errors aresolely a way for Windows to protect its verified and installedcomponents; Windows will give you these errors whenever you try tooverwrite them, and in most cases – certainly in this case - they canbe bypassed with no worries.

Note: If at any point an Existing Installation Detected dialog boxappears, please click Yes to continue.

Step 2. Type Primus DSL in the field provided on the Connection Name window, and click Nextto continue.

Step 3. Type the User Name [email protected] in the appropriate field, exactly as shown.Type the Password signup into both password fields. Click Next to continue.

Step 4. The Profile Wizard needs to locate its settings on our network. It will do so completely of its own accord. Click Next to continue.

Step 5. You should see a window indicating that the Profile Wizard has located the necessary settings.Click Next to continue.

Step 6. The connection profile has been successfully created.Click Finish to continue on to the next step.

Step 7. Connecting to the Signup server and activating your new DSL account.Double-click the new Primus DSL icon you have created in the DataWorkz window.

You should see a small connection window appear, which will then connect to our service. Once you are connected, you should see a small set of computer screens appear in the taskbar traynear the clock. This indicates you are connected via your DSL line, and ready to proceed.


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Step 8. Double-click the Internet Explorer icon on your desktop.The first page of our Signup Server appears. The on-screen instructions should guide you at this point. Once you have gone through thecomplete procedure of setting up your account, and you are sure you have recorded all relevantinformation, return to Step 9 in this guide to configure your system for the new account settings.

Step 9. The next step in creating your personalized DSL account is to Disconnect from our Signup server,and modify the settings. You cannot actually use the Internet until you are connected via yourspecific username and password. Right-click once on the multi-screened computer icon near the clock, select Disconnect, and then Exit.Close any Internet Explorer windows you may have open.

Step 10. If you have the DataWorkz folder open on your desktop, leave it open. If not, double-click theDataWorkz icon on your desktop.Highlight the DataWorkz icon in the right pane by clicking once on it.Click the Properties button.

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Note: You will be prompted for your Activation Code during thecourse of the configuration. This is located within the WelcomeLetter included in your DSL kit.

Step 11. Enter the username and password, as provisioned by the Signup server (this should overwrite the previous information).Click OK to initialize the new settings.

Step 12. Congratulations! You are connected to Primus!Double-click on the DataWorkz icon when you would like to connect to Primus Canada. Onceconnected, you can use Internet Explorer, Outlook Express or any other preferred Internet softwareas you normally would.


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Note: The default options should work fine for most customers. If youwould like to configure additional settings or behaviors, there is acomplete Help Facility available from the main DataWorkz window.

For Macintosh:

Primus Canada DataWorkz DSL Installation

Step 1. Insert the DataWorkz CD into your CD-ROM drive.Step 2. Double-click on the DataWorkz icon that appears on your desktop.Step 3. Double-click the Install DataWorkz icon, and click Continue.Step 4. Click Install on the next window and Continue after reading the warning about restarting

your system.Step 5. If you have already gone through our Signup server and you know your username and password,

enter it now. If you have not, type the following exactly as shown:

User Name: [email protected]: signup

Step 6. Click the Restart button when prompted.Step 7. Once your system has restarted, you should see a DataWorkz window open on your desktop.

Double-click the DataWorkz Connect icon.Step 8. Make sure your DSL modem is on and both the PWR/Alarm and Line Sync lights are showing

as solid green. If so, click the Connect button to connect to Primus.Step 9. If you do not have Internet Explorer installed on your system, double-click the CD icon on your

desktop, double-click again on your preferred installation language, and follow the on-screeninstructions to install Internet Explorer.

Step 10. Double-click the CD icon on your desktop, and then double-click the DataWorkz Signup.url icon.You should now be taken to our Signup server. Follow the on-screen instructions to set up yourPrimus Canada DSL account, and return to this guide once completed.

Step 11. Once you have completed the Signup process, and have the information you need, go to theFinder icon in the top right, select DataWorkz Connect, and select Disconnect.

Step 12. Leave the DataWorkz Connect window open, or double-click to re-open, should it havedisappeared, and fill in the User Name and Password you were assigned via the Signup server.

Step 13. Click the Connect button to connect to Primus Canada’s DataWorkz DSL service with your newaccount information. You may now connect and disconnect via the methods described above, whenyou wish to connect to your DSL account with Primus Canada.

Dial-Up Only Installation

Some DataWorkz accounts may have a limited dial-up account included with their package. If you would liketo configure your system to dial into Primus Canada via your regular modem, follow these instructions.Please note that this is not necessary to complete if you merely wish to use your DSL connection withPrimus Canada and save the limited dial-up account for traveling, etc.

Step 1. Make sure that your computer meets the minimum requirements (defined in Section 1, Step 1:Checking the Minimum Hardware Requirements).

Step 2. Insert the CD-ROM, then double-click on the DataWorkz icon from your desktop. Step 3. Double-click on the English folder and copy the Microsoft Internet 5 folder to your hard drive.Step 4. From the Apple Menu, choose Control Panel and then choose TCP/IP and enter the following:

Connect via: PPPConfigure: Using PPP ServerName Server: 172.16.0.10Confirm these settings, close and Save.

Step 5. From the Apple Menu, choose Control Panel and then Remote Access and enter the following:Name: signupPassword: signupNumber: 1-888-216-2477Confirm these settings, and then press Connect.Your modem will dial the Sign-up server.

Step 6. From the Apple Menu, choose Internet Access and then Browse the Internet to start Internet Explorer.

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Step 7. Type signup.primus.ca into the address bar and then press the Enter key.Follow the on-screen registration instructions.

Dial-Up Only - Connecting to Primus (Macintosh)

Step 1. From the Apple Menu, choose Internet Access and then Browse the Internet to start Internet Explorer.The connection screen will appear, and your modem will begin dialing. This screen will displayseveral messages before connecting.

Step 2. From the File menu, select the New Window optionInternet Explorer will then load and display your Start Page.Congratulations! You are connected to Primus!

Step 2: Browser Fundamentals

What is the Internet?The Internet is a large global network of hundreds of thousands of private and government computers,which are permanently connected to each other. By “logging on” to the Internet, you are connecting yourcomputer to this network and are then able to send or receive information. When you “log off”, yourcomputer is disconnected from the Internet.

What is the World Wide Web?The World Wide Web (WWW or Web) is the most popular part of the Internet. The World Wide Web is acollection of millions of hypertext (HTML) documents stored on thousands of Web servers throughout theworld. These documents (Web pages) can include text, graphics, animation, sound and video which conveyinformation “interactively”.

You can move from one web page to another by clicking on a hyperlink. When the mouse cursor passesover text or a graphic that is a hyperlink, the cursor turns into the pointing hand icon. Clicking on ahyperlink will take you to another web page.

How is the Web Organized?Because the Web is a worldwide phenomenon, no one body or government controls it. There is no central“repository” that organizes Web pages; instead, search engines and Web directories are available to findinformation.

What is a Web Browser?A Web browser is a program used to access and display content located on the World Wide Web. A Webbrowser uses the Hypertext Transfer Protocol (HTTP) to make requests of Web servers throughout the Webon behalf of the user.

Which Web Browser Should I Use?Primus Canada provides customers with a version of Internet Explorer that has been pre-configured to makeit easier to connect to the Internet. As a result, we recommend that first-time users make use of thiscustomized version. However, Primus servers are compatible with all web browsers including NetscapeCommunicator.


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Browser Fundamentals

How to Start Your BrowserTo start your Web browser, double-click on the icon for Internet Explorer on your desktop. Internet Explorerwill load, prompt you to connect and display your Start Page.

Home Button

The Home button will take you “home” to the Web page that you first see when you start the Web browser.This button can be changed to point to any Web page that you choose. The Primus Support Web pagesinclude instructions on how to change the Home Page in your Web browser.

We encourage customers to set their Home Page to http://www.primustel.ca. This will enable you to receive up-to-date information regarding new services, improvements and contests offered by Primus.

Search Button

The Search button allows you to find information on the Internet. It provides access to Search Engines and Web Directories that look for documents containing the exact words entered into the text query box.

To search, type words or phrases into the text query box and click the button next to it to submit yourquery. The results are shown on a new page with links to the Web pages that most closely match your query.

Address/Location BarInternet Explorer 5.x

The Address bar tells you the Web address or Uniform Resource Locator (URL) of the Web page that youare currently viewing. You can also type a URL into the Address/Location bar and press the “Go” button orthe “Enter” key on your keyboard or the “Go” button. The Web browser will then attempt to find this Webpage on the Internet.

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Basic Browser Buttons1 Back - Go to previous page2 Forward - Go to next page3 Stop - Stop loading current page4 Refresh - Refresh current page5 Home - Go to Home page6 Search - Go to Search page7 Favourites - Link saved for quick reference8 History - List of previously visited Web pages9 Mail - Launch the built-in E-mail Client10 Print - Print the current page

Internet Explorer 5.x:

Favourites

FavouritesFavourites are Web addresses (URL’s) that are saved for quick reference. Internet Explorer comes with a list ofpre-defined Favourites. Users can also add their own Favourites using the instructions below.

Adding FavouritesInternet Explorer 5.x:Step 1. Navigate to the Web page you wish to add using the Search button or the Address bar.Step 2. Select the Favourites menu, then choose Add to Favourites from the menu.

A dialog box will open asking for a name for the Favourite. Once you have added a Favourite, it isaccessible from the Favourites menu.


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Step 3: E-mail Fundamentals

What is E-mail?E-mail is short for “Electronic mail”, the transmission of messages over communications networks like theInternet. E-mail is a popular way to exchange information and files between individuals, or through mailinglists to people around the world.

What is an Address Book?The Address Book is a convenient place to store an e-mail address and contact information for easyreference. It also features access to Internet directory services, which can be used to look up people andbusinesses on the Internet.

What is an Attachment?An Attachment is a file that has been included within an e-mail message, and is “attached” when themessage is sent.

How to Check E-mailInternet Explorer 5.x:Step 1. In Internet Explorer press the Mail button, then choose Read Mail to launch Outlook Express.Step 2. In Outlook Express, press the Send/Recv button.

New messages are downloaded to the Inbox folder.Step 3. Click on the Inbox Folder (if not already open) and click on any new messages in the Message List.

New messages appear in the message list with a closed envelope icon beside them.The content of the e-mail message will appear in the Message Preview pane.

Basic E-mail Buttons

1 New Mail - Compose a new message2 Reply - Reply to Sender of message only3 Reply All - Reply to Sender and all other recipients4 Forward - Forward selected message5 Send/Recv - Send and check for new messages 6 Delete - Moves message to Delete/Trash Folder7 Addresses - Opens the built-in Address Book8 Print - Print the current message

Internet Explorer 5.x:

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Composing a Message

What is an E-mail Address?An e-mail address is the combination of a username and a network location, where e-mail can be sent toreach a particular individual. Every user on the Internet has a unique e-mail address (example: [email protected]).

How do I Address E-mail?When sending e-mail messages, you have several options available as to how the message can be addressed:

TO: The e-mail address entered here is the person to whom you are sending the messageCC: The e-mail address entered here will be sent a carbon copy (duplicate) of the message

Composing a MessageOutlook Express 5.x:Step 1. In Internet Explorer press the Mail button, or select the Outlook Express icon from the desktop, or

from your Start Menu.Step 2. Press the New Mail button.Step 3. In the To: box, enter an e-mail address, or click the To: icon and select the recipient from the

Address book.Step 4. In the Subject box, type a message title.Step 5. Type your message in the Message Area, check spelling if necessary, then press Send.

Composing a Basic Message – Buttons

1 Address - Select recipient from Address Book2 Spelling - Check spelling of the message3 Attach - Include a file with the message4 Priority - Select a priority (Low to High)5 Send - Send the message now

Outlook Express 5.x:

Advanced options are available for Outlook Express. For information on these options, please refer to thebuilt-in Help menu within the program.


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Step 4: Newsgroup Fundamentals

Accessing Newsgroups

What are Newsgroups?Internet Newsgroups (also referred to as USENET Newsgroups) are essentially message boards, grouped bysubject, that are accessible to the public. Newsgroups were created in the late 1970’s as a way forUniversities to allow students to discuss common topics of interest across the Internet. Today, Newsgroupshave grown to include millions of messages on tens of thousands of topics, and are now read worldwide.

Accessing NewsgroupsOutlook Express 5.x:Step 1. In Internet Explorer, press the Mail button and select Read News to launch Outlook Express.

Outlook Express will open in Newsgroup mode.Step 2. Select the news.primus.ca folder, and select Yes to download the list of newsgroups.Step 3. From this list, highlight any topics that interest you, then press Subscribe to activate them.

When finished, press OK to close this window.Step 4. In the Folders window, Double-click on one of the Newsgroups to download messages.Step 5. Scroll the Message Headers window and click on a header to read the messages in the

Preview pane.

Basic Newsgroup Buttons

1 Send/Recv - Update selected Newsgroup(s) and download new messages2 New Post - Compose a message and post it to the selected Newsgroup3 Reply Group - Compose a reply message and post it below the selected Newsgroup message4 Reply - Compose a reply message and send an e-mail to the author of the selected message5 Forward - Forward a copy of the message via E-mail

Outlook Express 5.x:

For information on additional Newsgroup options please refer to the built-in Help within the program.

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Troubleshooting

1. How do I send a fax with the DSL modem?A DSL modem is not able to connect to fax machines and can’t send or receive faxes. However, you can send and receive faxes over the Internet by using an Internet fax service. Alternatively, you can keep your old fax modem and use it only for faxing.

2. What do the different lights on the DSL modem mean?

3. When I start Internet Explorer, I always see a dialog box that asks me if I want to "Work Offline" or "Try Again". I’m already connected to Primus when I see this and "Try Again" always gets me where I was going. Why is this?

Fix #1Run the IE5 repair tool and reboot. If you are unsure as to how to do this, please call our Technical Support department for further information.

Fix #21. If you still get the error message, reboot in DOS mode, and change directory to C:\Windows\System .2. Rename the three files associated with the System Event Notification Service. These files are named

Sens.dll, Sensapi.dll and Senscfg.dll and must be renamed as .old files (ex: Sens.old).3. Type exit to reboot.

If you still get the error message after trying these two steps, please contact out Technical Support team at 1-800-370-0015.

4. I would like to turn off the advertisements at the bottom of Outlook Express. How do I do this?

Open Outlook Express, and from the top menu, click on View, and then Layout. Clear the checkmark inthe selection marked Info Pane. Click OK, and the banner should be gone.

5. I have an email account with a previous Internet provider and still like to receive certain mail there. How do I configure the account in Outlook Express to work through my Primus DSL connection?

Open Outlook Express, click Tools, and then Accounts. Click the Mail tab across the top, and then selectthe account you would like to use with your Primus Canada DSL connection. Click Properties on the right and then click the Servers tab across the top. In the Outgoing Mail (SMTP) box, delete what’s there and type in smtp.primus.ca. Click OK and then click Close. From now on, you should be able to Send and Receive mail with this account.

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Speed Touch LED (Light Emitting Diodes) Status Overview Name Indicator Name Indicator State MeaningLAN green flashing data is flowing from / to the Ethernet

interface off no activity on the Ethernet interface

Line TX green flashing ATM cells are being sent over the ADSL line

off no activity being transmittedLine RX green flashing ATM cells are being received via the

ADSL lineoff no activity being received

Sync green on ADSL line synchronization achieved flashing Initialization of Speed Touch modem

PWR/Alarm green on power on, normal operationflashing power on, self test pending

red on power on, self test failed

6. I used to be able to dial into my work servers by default before installing the Primus Canada DSL software. Is there a way to change this back to the way it was?

Click the Start button, then Settings, then Control Panel. Double-click on Internet Options and then click the Connections tab. You should see a listing under Dial-up Settings for your previous method of connecting. Click the preferred entry once, to highlight it and then click the Set Default button located beneath it. Also, select the “Dial whenever a network connection is not present” option. This will make sure that your modem settings aren’t used when you are connected with your Primus DSL account. ClickOK to activate the changes.

7. Can I configure Internet Explorer to always use my DSL connection?

Many customers prefer this option, once they’re connected via DSL. To configure Internet Explorer to use the DSL connection by default, click the Start button, then Settings and then Control Panel. Double-click Internet Options and click the Connections tab across the top. Once there, click the Setupbutton near the top:

• Select “I want to set up my Internet connection manually…” and click Next.• Select “I connect through a local area network (LAN)” and click Next.• Make sure nothing is selected on the Local Area Network Internet Configuration window and

click Next.• Select No when asked to set up an internet mail account and click Next.• Click Finish to activate the new settings.

8. I am unable to retrieve my e-mail sent to [email protected]. Why?

The address [email protected] is only used for identifying your DSL connection on the Primusnetwork. It is not an e-mail address.

For further help on setting up your Primus DSL connection, please contact the Primus DSL Technical Supportteam at 1-800-370-0015.

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Glossary

Backbone: On the Internet or other wide area networks, a backbone is a set of paths that local or regionalnetworks connect to for long-distance interconnection. The connection points are known as network nodesor telecommunication data switching exchanges.

Bandwidth: Generally speaking, bandwidth is directly proportional to the amount of data transmitted orreceived per unit time. In a qualitative sense, bandwidth is proportional to the complexity of the data for agiven level of system performance. For example, it takes more bandwidth to download a photograph in onesecond than it takes to download a page of text in one second. Large sound files, computer programs, andanimated videos require still more bandwidth for acceptable system performance. Virtual reality (VR) andfull-length three-dimensional audio/visual presentations require the most bandwidth of all.

Bit (binary digit): A bit is the smallest unit of data in a computer. A bit has a single binary value, either 0 or 1.

CO (Central Office): A Central Office is the local telephone company facility to which subscriber home andbusiness lines are connected on what is called a local loop. The central office has switching equipment thatcan switch calls locally or to long-distance carrier phone offices.

DSL (Digital Subscriber Line): DSL is a technology for bringing high-bandwidth information to homesand small businesses over ordinary copper telephone lines. xDSL refers to different variations of DSL, suchas ADSL, HDSL and RADSL. Assuming your home or small business is close enough to a telephonecompany’s Central Office that offers DSL service, you may be able to receive data at rates up to 6.1megabits (millions of bits) per second (of a theoretical 8.448 megabits per second), enabling continuoustransmission of motion video, audio and even 3-D effects. More typically, individual connections will providefrom 1.544 Mbps to 512 Kbps downstream and about 128 Kbps upstream. A DSL line can carry both dataand voice signals and the data part of the line is continuously connected.

DSLAM: A Digital Subscriber Line Access Multiplexer is a network device, usually at a telephonecompany’s central office, that receives signals from multiple customer DSL connections and puts the signalson a high-speed backbone line using multiplexing techniques.

Ethernet: Ethernet is the most widely installed local area network technology. An Ethernet LAN typicallyuses coaxial cable or special grades of twisted pair wires. The most commonly installed Ethernet systems arecalled 10BASE-T and provide transmission speeds up to 10 Mbps.

Internet: The Internet, sometimes called simply “the Net,” is a worldwide system of computer networks - anetwork of networks in which users at any one computer can, if they have permission, get information fromany other computer (and sometimes talk directly to users at other computers).

Kbps: Kbps stands for thousands of bits per second or kilobits per second and is a measure of bandwidth(the amount of data that can flow in a given time) on a data transmission medium.

Local Loop: In telephony terminology, a local loop is the wired connection from a telephone company’scentral office in a locality to its customers’ telephones at homes and businesses. This connection is usuallymade on a pair of copper wires called twisted pair.

Mbps: Mbps stands for millions of bits per second or megabits per second and is a measure of bandwidth(the amount of data that can flow in a given time) on a data transmission medium.

PPPoE: Point-to-Point Protocol over Ethernet is a proposal specifying how a host personal computer (PC)interacts with a broadband modem (a DSL modem, for example) to achieve access to the growing numberof High Speed data networks.

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SafetyThe information in the following section is provided to you by Alcatel. It has been re-printed with their permission.

This section provides basic Safety Information on your Speed Touch™ Home.

Prior to using the STHome, please read this section carefully.

Safety Instructions

� Read and understand all instructionsFollow all warnings and instructions marked on the product.

� Climatic conditionsThe STHome equipment is intended for:

• In-house stationary desktop use; the maximum ambient temperature may not exceed 40°C (104°F).

• It must not be mounted in a location exposed to direct or excessive solar and/or heat radiation.• It must not be exposed to heat trap conditions and must not be subjected to water

or condensation.• It must be installed in a Pollution Degree 2 environment.

� Cleaning

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleansers. Use a dampcloth for cleaning.

� Water and moisture

Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, laundry tub, in a wetbasement or near a swimming pool.

� Power supply adapter

The Speed Touch™ Home is equipped with one of the following power supply adapters listed in the table below. Dueto the special characteristics of the output class II AC adapter, use only the Ault Incorporated types, or equivalents, listedin the table.

The supplied adapter has the following output specifications:• 9VDC/1A unregulated output voltage• Maximum 860 mVeff ripple voltage• Maximum 1A output current• Limited power source (according to IEC/EN, sub-clause 2.11 and UL1950)

� Power sources

The powering of this product must adhere to the power specifications indicated on the marking labels. If you are unsure of the type of power supply to your home, consult your product dealer or local power company.

The main socket outlet must be close to the equipment and easily accessible.

The Speed Touch™ Home equipment is not intended to be connected to an IT- type power supply.

� Power cord protection

Do not allow anything to rest on the power cord. Do not locate this product where the cord will be subject to personswalking on it.

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Model Reference AC/DC Plug Type AULT Inc. Model (or equivalent)U.S. model 120V/9V North American P48-091000-Axxxx

wall plugU.K./Sing model 230V/9V U.K. wall plug F48-091000-Axxxx Rest of the World model 230V/9V Euro wall plug D48-091000-Axxxx Australia model 240V/9V Australian E48-091000-Axxxx

wall plugKorea model 220V/9V Korean wall plug Q48-091000-Axxxx

� Overloads

Do not overload wall (main) outlets and extension cords as this increases the risk of fire or electric shock.

� Servicing

To reduce the risk of electric shock, do not disassemble this product. None of its internal parts are user-replaceable;therefore, there is no reason to access the interior. Opening or removing covers may expose you to dangerous voltages.Incorrect reassembly could cause electric shock if the appliance is subsequently used.

If service or repair work is required, take this product to a qualified service dealer.

� Damage requiring service

Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:• When the power supply cord or plug is damaged or frayed. • If liquid has been spilled into the product.• If the product has been exposed to rain or water.• If the product is not operating normally.• If the product has been dropped or damaged in any way.• If the product exhibits a distinct change in performance.

Modem/telephone use

Avoid using a modem/telephone (other than a cordless type) during an electrical storm. There is a slight risk of electricshock caused by lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

If telephone service is required on the same line, a central splitter or distributed filter(s) must be installed foroptimal ADSL performance. Depending on your ADSL configuration and type of splitter/filters, installation must becarried out by qualified service personnel. Consult your telephone company or ADSL service provider for instructions.

Safety standards

The Speed Touch™ Home complies with the following safety standards:

� EN 60950, 2nd ed. (1992), including amendments 1 (1993), 2 (1993), 3 (1995) and 4 (1997).� IEC 60950, 2nd ed. (1991), including amendments 1 (1992), 2 (1993), 3 (1995) and 4 (1996)

The external interfaces on the rear of the panel are classified as follows:

� Line: TNV circuit, subjected to overvoltages (TNV-3)

� 10Base-T / MDI-X: SELV circuit

� ATMF-25: SELV circuit

� DC: Power receptacle

Agency Regulatory Notices

Canadian DOC Class B Notice

Notification of Canadian RF Interference StatementsThis digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in theradio interference regulations of the Canadian Department of Communication.

FCC Class B Notice – United States only

Federal Communications Commission (FCC) StatementsThis device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of theFCC Rules. These limits are designed to guarantee this device doesn’t harmfully interfere with, or harmfully beinterfered by other devices.

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Radio Frequency Interference StatementNote: this equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part15 of the FCC Rules. This equipment generates, uses and can radiate radio frequency energy. If not installed and usedin accordance with the instructions, it may cause interference to radio communications.

The limits are designed to provide reasonable protection against such interference in a residential situation. However,there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmfulinterference to radio or television reception, which can be determined by turning the equipment on and off, the user isencouraged to try to correct the interference by one of more of the following measures:

� Reorient or relocate the receiving antenna of the affected radio or television.� Increase the separation between the equipment and the affected receiver.� Connect the equipment and the affected receiver to power outlets on separate circuits.� Consult the dealer or an experienced ratio/TV technician for help.

ModificationsThe FCC requires the user to be notified that any changes or modifications made to this device that are not expresslyapproved by Alcatel may void the user’s authority to operate this equipment.

European Community Declaration of ConformityProducts with the CE Marking comply with both EMC and Low Voltage Directives issued by the Commission of theEuropean Community.

Alcatel Bell NV (Ltd liability company) declare under our sole responsibility that the products A1000 ADSL Speed TouchHome and A1000 ADSL Speed Touch Pro (report ref. 3EC 16403 0001 QZZZA) to which this declaration relates is inconformity with the following standard(s) or other normative document(s) provided that it is installed, maintained andused in the application for which it is made, with respect of the “professional practices” relevant installation standards andmanufacturer’s instructions:� EN 50082-1 & EN 5502:

• Installation in telecom areas.• Normal priority of services.• All interfaces are indoor cabling.• Test report ETE-036 dd. 16.05.1999

� EN60950 & IEC950 (including A1, A2, A3, A4):• Test report ET-S-206 dd. 25.06.1999

following the provisions of the 89/336/EEC, 73/23/EEC and 93/68/EEC Directives.

Certificate no: CERT/VQ1/99046

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Support Solutions

Contacting Support

If you have any questions during this registration, please contact our 24-hour Technical Support Team.

Technical SupportResidential Customers 1-800-370-0015Business Customers 1-888-222-8577

If you have any billing or plan-related questions about your Primus account, please contact our CustomerService Team.

Customer ServiceResidential Customers 1-800-265-3600Business Customers 1-888-501-8430

Please visit the Primus Canada Technical Support website at http://support.primus.ca for up-to-dateNetwork Status, Access Numbers, DNS and Server settings.

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Not

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Documents

High Speed Internet Services Installation Manual