Installation And

Troubleshooting Guide

PHONE REQUIREMENTS• High Speed Internet Connection• Using DSL Modem, Cable Modem or Wireless Canopy• With a minimum bandwidth of 100kbps stable connection

• Desktop or Laptop Computer

• One (1) meter Ethernet Cable

• (Optional) External Router

FOR SMARTBRO USER

Remove Smartbro Cable from your computer and connect it to Phone’s WAN Port

Connect your computer to LAN port of the Phone using the Ethernet Cable provided

Plug the Power Adaptor both on Smartbro and Tawag Tipid Phone and Open your Computer

FOR SMARTBRO USERReactivate Smartbro • After the Cabling. Check the LCD Screen on the phone. • The status should be LOG ON SIP Fail. • You need to reactivate your Smartbro Account• You will need your Service Reference Number and your Account Number. • Check your Smartbro Billing Statement for the details you need.

1. Open your Internet Browser (Firefox or Internet Explorer)

2. Smartbro Redirection Page will load automatically.

3. Fill in your SRN and Account No. then continue

4. If re-activation succeed. Phone Status will change to NETEL SIP. Phone is ready to make and received calls

5. Reboot the Phone and Smartbro Antenna and wait to initialize and reconnect to its Network Servers

Log on SIP failRetrying

Log on SIP failRetrying

NETEL SIPMAR 06 11:10:32

NETEL SIPMAR 06 11:10:32

FOR DSL USERRemove DSL Cable from Computer and connect it to WAN port of Tawag Tipid Phone

Connect your computer to LAN port of the Phone using the Ethernet Cable provided

Plug the Power Adaptor both on Smartbro and Tawag Tipid Phone and Open your Computer

FOR DSL USER•After the Cabling. Power On all devices and wait for them to initialize and connect to its network servers

•After the initialization, “NETEL SIP” will appear on the screen of the Tawag Tipid Phone

•The Phone is ready to make and received calls

NETEL SIPMAR 06 11:10:32

NETEL SIPMAR 06 11:10:32

•Reboot the Phone and ADSL Modem to test stability of the connection

USERS WITH EXISTING NETWORK

Basic Local Area Connection (LAN) Setup

INTERNET

Connect the 1 meter Ethernet Cable to any available port on the router or a switch hub, and the other end to the WAN port of Tawag Tipid Phone

Power On the phone and wait to initialize and connect to its servers

WAN

LAN

TroubleshootingCommon Errors

And How to Fix Them

REBOOT AND RESTART

Before continuing, try to restart or reboot all devices. to refresh internet and network connection, By doing this, some problem can be fix.

Unplug the Power Adapters of Phone unit, DSL Modem or Smartbro Canopy (Antenna). Restart your Computer. After 2-3 minutes plug it again and wait all devices to initialized and connect to its network servers.

If reboot does not fix the problem, Error message will appear on the LCD screen on the phone unit.

CHECK YOUR INTERNET IF ACTIVE

CHECK YOUR INTERNET SPEED

1. Directly connect Smartbro Cable or your ADSL Modem Cable to your computer

3. Browse the internet

2. For Smartbro: Reactivate your account

4. If internet is active, proceed to the next step of troubleshooting. Don’t forget To return the original connection.

1. To check your internet speed, go to 2wire webpage. Type www.2wire.comOn the Address Bar of your Internet Browser

2. Click Speed Meter then wait for the result of the Testing

COMMON ERRORS

DHCP/NARetrying….

DHCP/NARetrying….

Cause:•No IP Address received from Modem or Router•Smartbro, Modem or Router has no Power•Network cables are not properly connected

Solutions

•Reboot or Restart

•Check Power Adapters if properly plugged to the Electric Outlet

•Check Ethernet Cables, Smartbro Cable and Modem Cables.Unplug then plug it again

Log on SIP failRetrying….

Log on SIP failRetrying….

COMMON ERRORSCause:

•No active internet•Suspended account both of Tawag Tipid and ISP

Solutions:

•Reboot and Restart•Press down Key No. 2 on Phone’s keypad for about 3 – 5 second. Monitor the LCD screen. It will change status to DHCP Mode. Restart the Phone Unit only

•Re-activate Smartbro•Check if internet is active

•Low Bandwidth received from ISP

VOIP PHONEJAN 00 00:00:00

VOIP PHONEJAN 00 00:00:00

COMMON ERRORSCause:

Solutions:

•Phones settings are reset to manufacturer’s default

•If computer is available and internet is active. Coordinate with Tawag Tipid Technical Support, to reconfigure Phone’s setting thru Remote Admin

Call or Text 63 9198415528

Email: manila_168@hotmail.com

For Advance Installation and TroubleshootingCoordinate with our Technical DepartmentFor Hands-on training and Seminars

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