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Helping Non-Profit Organizations Understand The Value of
Their Work
Copyright Postrain Consulting Services
2009
Identify good performance To understand problems Spot trends Judge success Prove change has happened
Copyright Postrain Consulting Services
2009
Who will want this information?
Copyright Postrain Consulting Services
2009
Concrete Statements of ChangeObjective Client/Customer/Patient FocusedMeasured over a realistic time frameAttainable for your organization
Copyright Postrain Consulting Services
2009
Validity and Reliability Does it measure what needs to be measured and is it
consistent?Clarity
Not too technical or complexRelevancy and Controllability
Provides information needed to make a decision about how well the program works
Accuracy and Sensitivity No biases or exclusivity
Practicality Does not add significantly to the cost of the project
Copyright Postrain Consulting Services
2009
This will take more work and resourcesOur program is hard to measureThis will require us to intrude in
Clients’ livesThe numbers will become more
important than peopleWe do not have the skills to do thisWhat if our results look bad?This is just another passing
management fad
Copyright Postrain Consulting Services
2009
Attitudinal changePersonal changeSkills levelsLearning processStatus changeIncreased accessCollaboration
Copyright Postrain Consulting Services
2009
Copyright Postrain Consulting Services
2009
Copyright Postrain Consulting Services
2009
Program trains and empowers community volunteers
Program staff teach financial management skills to low income families
Experience provides leadership development opportunities
Conference disseminates information
Program teaches parents the value of reading to their children
Course teaches seniors to use the internet
Volunteers have knowledge and skill to work with at-risk youth
Low Income families are better able to manage their resources
Participants learn new leadership and communications skills
Participants know current research and information to make good decisions
Parents more likely to read to children
Seniors use internet to gain access to information and socialization
Copyright Postrain Consulting Services
2009
Initial Outcomes Results of Outputs Early Benefits Often Where Measuring Stops
Intermediate Outcomes Link Between Early and Long Term
Long Term Outcomes Ultimate Goals Creates Permanent Change Can Influence Environment
Copyright Postrain Consulting Services
2009
Needs Assessment to understand the problem
Use a work teamConsider what will be different at the end of
the project/programChoose indicators that show a differenceCollect data carefully and continuouslyReview results regularly and make
improvements along the way
Copyright Postrain Consulting Services
2009
