Technology Enhanced Learning

E-Learning Club

Thursday 29th January

Sofitel Hotel, Gatwick

Technology Enhanced Learning

2

• Fire Alarm

• Please switch off mobiles or place on

silent

• Car parking tickets will be provided at the

end of the morning

Welcome and introduction

Technology Enhanced Learning

Time Item Who

8.30 Registration and Refreshments Networking ALL

9.15 Welcome and Introductions Edward Thomas

9.20 Share eLearning Current Practice in your organisation/profession ALL

9.40 National Update

National TEL project

Edward Thomas

10.00 Dr Toolbox Paul Wilder

10.35 ESR update Richard Bussey

10.55 Refreshments

11.15 ‘Caring for Gender Non-conforming young people’ Pam Frost

12.05 Mobile devices for eLearning Jenny Turner

12.20 AOB

12.30 Close

Date of next meeting

Edward Thomas

Agenda

Technology Enhanced Learning

Sharing eLearning & TEL Current

Practice in your organisation

Technology Enhanced Learning

National Platform

• Digital spend controls 2014 required all e-Learning

hosted on external sites be moved to one national

platform

• Previously known as project Blofield it has now

changed to HEE e-LfH Learning Platform Upgrade

• Many users in KSS have volunteered to participate in

this

• The deadline for completion is 31/03/2015. After this a

LETB migration manager will be appointed to work

directly with LETBs and e-LfH. They will then plan the

migration of local content over to this new national

platform in the early part of the next financial year

Technology Enhanced Learning

Technology Enhanced Learning

Dr Toolbox presentation

Paul Wilder Technology Enhanced Learning Officer Education Directorate T: +44 (0) 01276 604812 E: paul.wilder@fph-tr.nhs.uk

Improving Care with Technology Better Training Better Care

Will Barker, James Houston

dr-toolbox.com

Presenter: Paul Wilder, TEL Officer - Frimley Park Hospital

“It’s 0930 on Day 2 into working here and the

Consultant already seems cross with me…

The SpR is in theatre and I need to book an

endoscopy for an upper GI bleed, a Contrast CT, refer

to the respiratory team and get a critical care review…

I can’t remember any of this from induction!”

2004 2012

2009 study identified 6% increase in mortality in August [1]

‘The intention is to end the so-called

killing season.

This is good news for patients – we

recognise the change-over period in

August puts patients at risk’

• Starting in a Hospital as a Junior Doctor is a bewildering

and stressful period in your career!

• Common tasks are often more difficult than they

should be and include:

– Requesting many different tests

– Making referrals to many different specialities

– Using hospital guidelines that are difficult to find

• More time (and stress) is often spent finding out how to

do such tasks rather than actually doing the tasks

themselves.

• Handover guides for all F1/F2 firms

• Bleeps of doctors & MDT

• Extension numbers for wards, secretaries

• Reference guides specific to the hospital

• How to make speciality referrals

– within the hospital

• How to request specific investigations

– within the hospital

• A resource for teaching

– And post graduate medical education

• Password protected

• Easily updatable

• Specific to Junior Doctors working at individual hospitals

• Available on

– hospital intranet,

– a home computer or

– a mobile phone

• Simple to set up for other NHS

trusts

• Scalable to other members of

the MDT

Trust Survey:

• 81.0% of F1s surveyed have used it

Of those users:

– 93.8% found it a useful way to access information

– 100% felt it saved them time

• Self reported time saved:

– Mean = 39 minutes per doctor per day

• Statistically significant in changing actions

– F1s are less likely to contact senior for help on basic tasks (p < 0.05)

Analytics:

• Approx 2000 page views per month at single Trust

• 65 Dr Toolbox sites

– 40 new sites over the last year

– Over 200 Doctors involved in programme

• Endorsement by NHS Medical Director

• Health Education England

– Inspire Improvement BTBC

– £15,000 to develop an app

• Education and Training

– NW Thames Leadership Programme

– South Thames Leadership Programme

Finalise site & add to intranet

Set up roles within Team

Baseline survey

Send out forms for handover guides

Begin to input data

Upload common forms

Repeat Survey

Ensure continuity

Launch

Gather relevant bleeps and extensions nos

December Changeover

• Readily scalable nationally

• Readily scalable to other members of the MDT

• Partnership with private sector and open-source

• Minimising avoidable patient harm as a result of errors

when booking investigations or referrals.

Larry Page (Co-founder Google)

You don’t need to have a 100-person company to develop

that idea

Bill Gates

Most people overestimate what they can do in one year

and underestimate what they can do in ten years

References: 1. Jen MH et al. Early in-hospital mortality following trainee doctors' first day at work. PLoS One. 2009 Sep 23;4(9):e7103

2. Keogh. B. Lives will be saved as junior doctors shadow new role - Press releases - GOV.UK

3. Frazer L. Why you should use your foundation year 1 to create a safe handover document. BMJ Careers

4. Goldacre M. Foundation doctors’ views on whether their medical school prepared them well for work:

UK graduates of 2008 and 2009, doi:10.1136

5. Houston J, Barker W, Clarke J, Mew E. Sharing knowledge, saving time: an online toolbox to aid junior doctors

BMJ Quality Improvement Reports 2014; u200583.w651 doi: 10.1136/bmjquality.u200583.w651

dr-toolbox.com

Technology Enhanced Learning

ESR Update

Richard Bussey ESR Account Manager South East (Wessex, Kent, Surrey, Sussex) Email: richard.bussey@nhs.net

ESR Programme Update

KSS TEL

Richard Bussey ESR Account Manager

29th Jan 2015

Agenda

• Development and Enhancements

• Operational Information

• ESR OLM e-Learning Statistics

• ESR Programme Update

– Reprocurement

– ESR News

Release 25 – 2 January 2015

Ref Title Source

948 Allow for Proration on Salary Sacrifice elements Payroll

949 Allow Users to search for Destination on Leaving in

MSS by Organisation description rather than VPD SSHR

966* Pre-hire competency update – Part 2 OLM SIG

954 Amend Subjective Code Descriptions NHSCT

957 New Class Administration Responsibility NHSCT

958 Enable Picture Functionality in ESR NHSCT

961 Enhance OLM Waitlisting Functionality OLM SIG

In Release 25 a new form was introduced to allow easier

updating of the inherited competencies transferring as part of

IAT.

Release 26 – 28 March 2015

Ref Title Source

973 New element for Widening Access Scheme Payroll

974 Personalisation changes to forms in OLM Self Service and HR NHSCT

975 Recruitment functions to be added to HR Admin URPs HR

978 Appraisal reporting in ESR BI NHSCT

982 Amendment to non-recurring extra session elements Payroll

983/4 Enhancement to e-recruitment interface HR

985 RTI validation report Payroll

986 New elements for Early Retirement Reduced Buy Out (ERRBO) NHSCT

990 Increase visible rows in Certification section of Learner Home Page

OLM

991 Read only absence function for Employee Self Service (Limited Access)

SSHR

Planned downtime

• UN1993, sent 22nd December 2014

• The next Advance Notification of Downtime will be published

in March 2015

Reason Planned Start Date / Time Planned End Date

Release 25.2.0.0 Fri 30th Jan 2015 from 18:00 Sat 31st Jan 2015

Merge event Fri 27th Feb 2015 from 18:00 Sat 28th Feb 2015

Release 26.0.0.0 Fri 27th Mar 2015 from 18:00 Sun 29th Mar 2015

Release 26.1 – 24 April 2015

Ref Title Source

992 Changes to list of Right to Work documents NHSCT

993 New competence frameworks and types NHSCT

• The list of acceptable Right to Work documents will be

amended in line with Home Office changes. Forms

reports and notifications will be amended as necessary

to enable use of the updated document list.

• New competence frameworks will be made available in

ESR to support Care Certificate and Higher Care

Certificate. The new frameworks will be included in the

pre-hire IAT process which delivers competence

information to the Stat and Mand role holder.

New Release Information

• ESR Development Website : http://development.esr.nhs.uk

– ESR Development Schedule v23.0.pdf

– Requested Enhancements

– 25.0 Release Video

– 25.0 Release Notice

– 26.0 Release Notice

ESR Development Website

New Business Intelligence Section

Submit your own analysis

Review / Support User Suggested System

Developments – ability to “star” rate BJFs

Access Development Information

– Release Videos and Specific Enhancement Focus

– NHS Development Schedule

– Business Justifications

Operational Information

Recent Kbase updates

• ESR-NHS0167 - NLMS Content Guidance and Standards 7 0.pdf

• PMP functionality.ppt

• Using Adobe Captivate with ESR.pdf

• Using Articulate Products with ESR.pdf

• UN1981 National Content Changes November 2014 (2).pdf

• ESR-NHS0151 Guide to ESRBI Dashboards 9.0.pdf

• ESR-NHS0200 OLM Implementation Guide v4 0.pdf

• ESR BI Demo.pptx

New national stat/mand competencies

• Existing CSTF Safeguarding Adults competencies

renamed to Level 1

• CSTF Safeguarding Adults Level 2 competencies

added

• CSTF Safeguarding Children competencies updated

to Version 2

• New NHS MAND competencies added

• For more information, see UN1996 and UN2000 on

KBase

eLearning updates from HEE eLfH

• Complaints Handling

• Pharmacy Contract Management

• e-dermatology (27 updated Dermatology courses)

• For more information, see UN1990 on KBase

ESR Utilisation: OLM

OLM Course Enrolments

November: 683,641 enrolments – 154,442 were e-Learning

1 August to 31 October 2014

21.58% e-learning completions

e-Learning Course Completion - Year on Year

November 2014 Completions – 111,580

ESR Programme Updates

Reprocurement

• Preferred Bidder announced as IBM on 10/12/14

• Current contract with McKesson extended until

November 2015

• Reprocurement page on ESR website

• ESR-NHS0116 document on KBase sets out new

requirements for ESR

• Development window for essential requirements is

0-12 months from transfer of solution

ESR Reprocurement Requirements

Must deploy most up to date technology with regard

to any user interface and reflect current trends, eg:

Google

Web Centre/Web2.0

Social Networking

Mobile Devices

Must allow elements of local flexibility in terms of

colour scheme, branding, etc.

ESR Reprocurement Requirements

Must include a dashboard front end for user access. The ‘portal’ should be the access point for all users of ESR and display key information relevant to the user’s profile.

The portal will be able to have elements of national and flexible local configuration to allow for, but not restricted to:

Deployment of KPI Policy messages – local and national Local intranet links System Broadcast messages Links to other systems Web conferencing

ESR Reprocurement Requirements

Other essential features include:

Solution ‘Workflow’ must be deliverable by e-mail

Access to self service and e-Learning from a secure internet

connection without the need for a separate Login/password

Full purging/archiving solution to meet the retention of records

requirements of the NHS. This should extend to all database

items and not just employee records (e.g. OLM Catalogue).

Must support self service access that allows flexibility around

managers who job share – eg multiple supervisors per

assignment

ESR – The Future of Self Service

• Payslips and P60s should replicate the paper payslip exactly

• Any comments entered into the Self Service application to

support requests for change (for example) must also be

transferred and recorded in the core solution for reference and

audit purposes

• Trusts will be heavily involved with Pilot and Test sites for the

new functionality being selected now. They will work closely

with NHS Central Team and IBM over the coming months

Other news - ESR Website Updates

• Latest issue of ESR News here. Contains articles

about ESR Preferred Bidder announcement,

Systems Integration Team, ESR Health Checks,

Total Reward Statements, and ESR Case

Studies

• New ESR supporting CQC audits page outlining

how ESR can provide information to support

CQC inspections

• New ESR BI article for managers explaining how

ESR BI can help with managing staff

Further Information

• For more information about ESR please visit: – ESR Website

• http://www.electronicstaffrecord.nhs.uk/

– Development Website

• http://development.esr.nhs.uk

– kBase

• http://www.esr.nhs.uk/kbase

• Subscribe to receive ESR News at: – http://www.esrnews.nhs.uk/

• Enter your e-mail address on the introduction

dashboard to receive updates about ESR BI

Technology Enhanced Learning

Refreshments

Technology Enhanced Learning

‘Caring for Gender Non-

conforming young people’

Pam Frost Director of Learning and Development & Executive Board Lead for LGBT staff and the community Tel - 01372 216 054 Email - Pam.Frost@sabp.nhs.uk

Technology Enhanced Learning

• Technology Enhanced

Learning

• Gender Variance

• Thursday 29th January 2015

• Pam Frost – Director of

Learning & Development

Technology Enhanced Learning

• Commissioned by Health Education (Kent, Surrey,

Sussex) in October 2013 for the:

• “the Creation of e-learning package, supported by

information leaflets, to provide equity of access for

gender variant children and adolescents, and supportive

medical and social healthcare Services, to ensure

equality of outcomes for them and their families.”

•

Technology Enhanced Learning

• The project exclusions:

•

• Direct medical or Psychological advice.

• Recommendation of treatment types or advertising specific treatments.

• Capacity planning for future project, product roadmap and mobile integration

•

Technology Enhanced Learning • Project Team

• GIRES

• Technical and subject matter

expertise

• SABP

• Project management and subject

matter expertise

Technology Enhanced Learning • Key Components

• Training needs analysis

• Subject Matter Experts

• Articulate Storyline

• Project management

Technology Enhanced Learning • Key Milestones

• Identify Need

• Link to resources and existing

information

• Multi-media production

• Produce E-learning package

• Pilot Testing

• Key stakeholder sign off

• Advertising

Technology Enhanced Learning • Issues / Risk

• Access to Gender Variant People

• Lack of Subject matter experts

availability

• Filming deadlines

• Political issues and relationships

• Technical issues

• Printing costs

Technology Enhanced Learning • Where we are now

• ELearning product ready

• Pilot tested

• Technical testing in SABP

Technology Enhanced Learning

GENDER VARIANT CHILDREN AND TRANS* ADOLESCENTS

eLearning for health and social care professionals our chosen URL

Help our gender non-conforming children and adolescents to grow into confident adults, by

supporting the child’s gender identity;

providing holistic care for the family; question

undertaking advocacy in schools;

safe, reversible, puberty suspension;

and acting in accordance with equality and human rights legislation.

?

reach for the sky

question

celebrate

Technology Enhanced Learning

CHILD & ADOLESCENT MENTAL HEALTH SERVICES

www.surrey-camhs.org.uk/en/content/cms/Professionals/

TAVISTOCK & PORTMAN Gender Identity Development Service

120 Belsize Lane, London NW3 5BA

Tel: 0208 938 2030; email: gids@tavi-port.nhs.uk.

Website: www.tavistockandportman.nhs.uk/care-and-

treatment/information-parents-and-carers/our-clinical-services/gender-

identity-development

MERMAIDS

BM Mermaids, London WC1N 3XX.

Tel: 020 8123 4819 Mon to Sat, 3pm until 7pm

Email: info@mermaidsuk.org.uk

Website: www.mermaidsuk.org.uk/

www.sabp.nhs.uk/advice/carers/Surrey%20CAMHS%20

Reference%20and%20Resource%20File.pdf

Support for children/teenagers with gender identity issues,

their families and carers

GIRES

Gender Identity Research & Education Society

Melverley, The Warren, Ashtead, Surrey, KT21 2SP.

Tel: 01372 801554; Email: info@gires.org.uk

Website: www.gires.org.uk

Promotes and communicates research; information and

education to improve the lives of trans*people GENDERED INTELLIGENCE

Online contact: www.genderedintelligence.co.uk/contact.htm:

Website: www.genderedintelligence.co.uk/index.htm

Provide arts programmes and creative workshops to trans youth

(up to 25y.o); work with schools and colleges

ALLSORTS

Email: youth@allsortsyouth.org.uk

Website: www.allsortsyouth.org.uk/

Tel: 01273 721211

NATIONAL TRANS* YOUTH NETWORK

www.eventbrite.co.uk/o/national-trans-youth-network-6327112917

eLearning Gender Variant

Children and Trans Adolescents

Technology Enhanced Learning

• Completed Elearning

programme -

http://www.nlmscontent.nesc.nh

s.uk/sabp/gv/

• Any questions?

Technology Enhanced Learning

Loaning mobile devices for

e-Learning

Jenny Turner Library Services Manager and Conquest Education Centre Manager Tel-01424 755255 x8672/8148 Email-jenny.turner2@nhs.net

Project by East Sussex Healthcare NHS Trust Library Service

Technology Enhanced Learning Bid

Technology Enhanced Learning

ESHT library e-learning

project

• The library service received £20,000 for a project exploring the practicalities of loaning mobile devices in a secure IT environment to access e-learning and educational resources.

• Some devices would be configured for internet access through the NHS network (e.g. requiring a SUSSEX login)

• Others would be set up for open access WiFi, avoiding the N3 internet connections which would allow a greater range of software versions, Apps and use of social media.

• Devices could be borrowed for use in the libraries, workplace or home. Policies and processes would be developed to manage this securely.

Technology Enhanced Learning

Identified outcomes/goals

for the project

• Over-arching goal (identified in the

Memorandum of Cooperation associated with

the bid): “increase the levels of access to e-

learning and completion of mobile and e-

learning courses across East Sussex”

• Project aims more about exploring the

practicalities, identifying working solutions

before funding was invested in mobile

devices.

Technology Enhanced Learning

Progress to date

• Tried to identify a solution for every barrier

to e-learning – product on ESR or a video

on Facebook (no Sussex login, no space,

working nights, wrong software, wrong

version, site blocked)

• 6 Tablets and 2 WiFi printers on open

access WiFi, not organisation specific. 8

Notebooks for N3 Internet access,

SUSSEX network only

• Licenses

Technology Enhanced Learning

What has worked/Unexpected

issues 1

• For use with Open access WiFi we chose

Tablets - because they could be reset in 2

minutes. Ipads are not supported by our IT

department; equipment for automatic loaning,

recharging and resetting of mobile devices is

too expensive (very successful in academic

sector)

• We planned NOT to have Office software on

the Tablets (adds to library staff time resetting

devices) but this proved unpopular with users

Technology Enhanced Learning

What has worked/Unexpected

issues 2

• After detailed consultations, a clear

process and documented guidance for

staff is in place for loaning mobile devices

• 45 loans to date – 42 of these were used

within the libraries.

• 8 Notebooks purchased. The plan was to

set these up purely for ESR with the

correct desktop software.

Technology Enhanced Learning

What has worked/Unexpected

issues 3

• Introduction of “safeboot” as a requirement on all mobile devices = not suitable for multiple users; lengthy resets by IT after each loan so a re-think was required. Notebooks are still not in use.

• ESHT IT department are working on another solution. Direct access to ESR (password only at this stage) for multiple use, ease of access and ensuring correct software. The plan is to loan to ward areas in collaboration with L&D but this depends on available space and network points.

Technology Enhanced Learning

Steps identified

1. Evidence gather – what has/hasn’t worked for other libraries or other organisations? Keep doing this as the picture changes rapidly

2. Scope the problems in your own environment (ask IT, L&D, IG, HCAs)

3. Ensure your IT department are able to support the project, and involve Information Governance

4. With advice from IT, choose the mobile devices that will work in your environments – try first with a few, and factor in replacement costs and the inevitable damage

5. Plan for at least 18 months before things embed: considerable time is needed to agree practicalities and get clear processes and staff engagement

6. Identify the impact on the overall infrastructure (network capacity)

7. You will need a variety of solutions and devices. The most difficult to achieve will be mobile devices for multiple use on a secure network

Technology Enhanced Learning

AOB

• London and KSS TEL Conference being

held on 17th March

• Articulate and Captivate workshops being

held.