A30

A30

A315

A315

A4

A4

A4

A4

A3113

A3044

A3044

A3044

A408

A437A312

M4

M4

M4

M25

M25

J14

J15

J4b

J4

J4a

J3

HOL L O W AY L A N E

HA

TC

H L

AN

E

SI PS

ON

RO

A

D

B A T H R O A D

B A T H R O A D

S T A I N E S R O A D

G R E AT S O U T H WE S T R

O A D

TH

E PAR K

W

AY

FAG

G’ S

RD

TH

E CA

US

EW

AY

TU

NN

EL

T1 & T3

Short stay

T1, T2 & T3

Business

BusinessParking PlusT5

Long Stay

T5

Short Stay

T4

Short Stay

T2

Short Stay

PodParking

T4

Long Stay & Business

Terminal 1

Terminal 4Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 5Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 2CentralBus Station

Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 3

T1, T2 & T3

Long stay

Heathrow Airport

London

SloughReadingThe West

N

0km

0mi 1mi0.5mi

0.5km 1.5km1km

HertzEnterpriseEuropcarNationalAlamo

DollarThrifty

AvisBudget

AvisBudget

Sixt

Version 8 Heathrow T5 10/14 ©2014 LHR Airports Limited. Published October 2014.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Heathrow AirportOverview

9876 1614 15

13

121110 201918

17 21

4

5

3

2

1 22

Zone HZone GZone FZone D

Zone E

Zone CZone B

Zone A Zone J

VATrefunds

Oversizebaggage

Oversizebaggage

Security Security

Special assistance

Entrance Entrance Entrance Entrance Entrance

Departures Departures

Version 8 Heathrow T5 10/14 ©2014 LHR Airports Limited. Published October 2014.

Services

British Airways 3 Sky Flyers Solo

Bureau de change

Moneycorp 4, 12

Travelex 9, 17

VAT refunds 15 managed by travelex

Check-in

Cash machine

Commercial exports 13

Escalator

Internet facility

Lift

Multi-faith 2 prayer room

Oversize baggage 5, 21

Pharmacy 7

Postbox

Repack area

Special Assistance 22

Telephone

Toilets

Accessible toilet All

Baby care All

VATrefunds VAT refunds 15 managed by Travelex

Food and drinkCafés

Caffè Nero 1

Bars and restaurants

Carluccio’s 10

The 5 Tuns 16

ShoppingBoots 7

Excess Baggage Company 8, 14

Rolling Luggage 18

T5 Expo Art Gallery 19

Vodafone 6

WHSmith 11, 20

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Terminal 5Check-inLevel 3

19166

7

543

1

2

17

18

98

13

14

15

10

12

11

CustomsCommercialexports

SecuritySecurity

Entrance from Check-in

Entrance from Check-in

Gates A1–A23 10 mins

Gates B32–B47 15 mins

Transit to

Gates C52–C66 20 mins

Gates A1–A23 10 mins

Gates B32–B47 15 mins

Transit to

Gates C52–C66 20 mins

Down to

20 British Airways Galleries Lounge South

Version 8 Heathrow T5 10/14 ©2014 LHR Airports Limited. Published October 2014.

Services

Airline lounges

British Airways 15 Concorde Room

British Airways 3 Galleries Lounge North

British Airways 20 Galleries Lounge South

Bureau de change

Moneycorp 2

Travelex 8, 11

VAT refunds 8, 11 managed by Travelex

Cash machine

Commercial exports 14

Escalator

Information

Lift

Pharmacy 13

Postbox

Stairs

Toilets

Accessible toilet All

Baby care All

VATrefunds VAT refunds 8, 11 managed by Travelex

Food and drinkCafés

Frae 7

Giraffe 6

Bars and restaurants

Gordon Ramsay Plane Food 16

Huxley’s 1

Wagamama 19

ShoppingAdd+ 12

Boots 13

Dixons Travel 10

Glorious Britain 4

Hamleys 5

Harrods With Signature 17

WHSmith 9

World Duty Free 18

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Terminal 5Departures Level 3 (Check-in level)

29

23

201912 1322

1110

7

14 189 17

8 1662 53 4

4341

40

3138

36

2627

30

3215

4244

45 46

47

33

37

3428

21

25

1

35

A8 A9

A10

A11 A12 A15 A16 / A17A13 / A14

Gates A1–A710 minutes walk

Pret A MangerPlay areaBritish Airways York& Lancaster Rooms

Gates A18–A2310 minutes walk

EspressoUp to

24 British AirwaysGalleries Lounge South

Gates B32–B47 15 mins

Transit to

Gates C52–C66 20 mins

Up to39 British Airways

Galleries Lounge North

Version 8 Heathrow T5 10/14 ©2014 LHR Airports Limited. Published October 2014.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Food and drinkCafés

EAT. 28

Pret A Manger 35

Starbucks 34

Bars and restaurants

The Crown Rivers 1 by JD Wetherspoon

Thomas Pink 4

Tiffany & Co. 6

Tumi 36

WHSmith 21, 41

World Duty Free 16, 31, 40

World Of Whiskies 13

ShoppingBoots 2

Chocolate Box 43

Dior 18

Dior Fragrances and Beauty 29

Dixons Travel 12

Gucci 19

Kurt Geiger 10

Mappin & Webb 17

Montblanc 5

Mulberry 8

Prada 20

Rolling Luggage 3

Shoe Shine Company 23, 38

Smythson 25

Sunglass Hut 7

Ted Baker 9

Services

Airline lounge

British Airways 39 Galleries Lounge North

British Airways 24 Galleries Lounge South

British Airways York & Lancaster Rooms next to Gate A4

British Airways 27, 33 customer services

Bureau de change

Moneycorp 11, 37

Travelex 26

VAT refunds 26 managed by Travelex

Cash Machine

Escalator

Information

Internet facility

Lift

Multi-faith 42 prayer room

Pharmacy 2

Play area next to Gate A7

Priority seating

Quiet zone 30

Seating

Stairs

Telephone

Toilets

Accessible toilet All

Baby care All

Drinking 44, 46, 47 fountain

VATrefunds VAT refunds 26 managed by Travelex

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Terminal 5DeparturesLevel 2 (Gates A1–A23)

12112

3 1041

59

6 7 8

13

16

15

B48 / B47

B32 / B33

B34 B35

B46 B45

B36 B37

B44B43

B42

B39

B38

Up to

14 British AirwaysGalleries loungeSpecial assistance

Services

Airline lounge

British Airways 14 Galleries lounge

British Airways 15 customer services

Bureau de change

Moneycorp 3

Travelex 10

VAT refunds 10 managed by Travelex

Escalator

Information

Internet facility

Lift

Multi-faith 1 prayer room

Pharmacy 12

Seating

Special Assistance 16

Stairs

Telephone

Toilets

Accessible toilet All

Baby care All

Drinking All fountain

VATrefunds VAT refunds 10 managed by Travelex

Food and drinkApostrophe 2

Wetherspoon Express 13

ShoppingBe Relax 4

Boots 12

Collection 9

Rolling Luggage 7

Sunglass Hut 11

WHSmith 6

World Duty Free 8

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Terminal 5DeparturesTerminal 5B (Gates B32–B47)

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Version 8 Heathrow T5 10/14 ©2014 LHR Airports Limited. Published October 2014.

1 76432

5

C61 C62 C63 C64 C65 C66

C52C57 C56 C54 C53C55

Special assistance

Services

British Airways 6 customer services

Cash machine

Escalator

Information

Internet facility

Lift

Multi-faith 7 prayer room

Pharmacy 2

Seating

Special assistance 5

Telephone

Toilets

Accessible toilet All

Baby care All

Drinking All fountain

Food and drinkStarbucks 1

ShoppingBoots 2

WHSmith 3

World Duty Free 4

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Version 8 Heathrow T5 10/14 ©2014 LHR Airports Limited. Published October 2014.

Terminal 5DeparturesTerminal 5C (Gates C52–C66)

29

3130

282726

1211

1513 141098765

4321

24 2120

222319

25 1618

1 2 3 4 5 6 7 8 9 1011

Entrance

Public area

Passenger area

Entrance Entrance Entrance Entrance Entrance 17 British Airways

arrival lounge

From UK and Ireland Arrivals

From International Arrivals

Up to

Special assistance

Food and drinkCaffè Nero 16

Costa Coffee 18

Giraffe Juice 24

M&S Simply Food 2

ShoppingExcess Baggage Company 1

Voyager Entertainment 3, 15

WHSmith 4

World Duty Free 11, 12

Services

Airline lounge

British Airways 17 arrival lounge

Airport information 5

Baggage 26, 29 enquiries

Baggage reclaim

Bureau de change

Moneycorp 13, 28

Travelex 10, 27

Car rentals desk 8

Cash machine

Escalator

Help point

Internet facility

Lift

Lost property 25

Meeting point

Seating

Special assistance 6

Stairs

Telephone

Ticket sales

Heathrow 19, 23 Express

Hotel by Bus 7

National Express 14

Underground 20–22

Toilets

Accessible toilet All

Baby care All

Drinking 30, 31 fountain

Tourist information 9

Tourist services 9 by British Hotel Reservation Centre

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Version 8 Heathrow T5 10/14 ©2014 LHR Airports Limited. Published October 2014.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Terminal 5ArrivalsGround floor

1311 121098765

4321

141622 19

182021

17

24

23

10–12 13–15

22–27 19–21 17–18

16a–b4–91–3

28–31

Down to

Heathrow Express

Connect trains

for Terminal 4 change at Heathrow Central

Public area

Passenger areaFrom UK and Ireland Arrivals

From InternationalArrivals

Up to15 British Airways arrival lounge

Down to

Underground

Entrance

Special assistance

Entrance

Entrance Entrance

Food and drinkCaffè Nero 14

Costa Coffee 16

Giraffe Juice 22

M&S Simply Food 2

Bus and coach stop allocationGroup travel 16 16a 16b

Hotel Hoppa, Hotel by bus, 26–27 T4 Hilton Hotel

Express coach – National Express 11–15

National Express Coach / Railair 9

Oxford the Airline 10

Transport for London (TfL) – drop / stand 1–8

Staff bus N1 / N5 24

Staff bus N2 25

BA and BA crew coaches 21

Business parking, Long stay 22

Car rental (off airport) 28 Dollar, Thrifty, Sixt

Car rental (on airport) 19 Avis, Budget, Europcar, National, Alamo, Enterprise, Hertz

Car parking (off airport) 29 Click Park, Purple Parking, Purple Parking Business, Reeds

ShoppingExcess Baggage Company 1

Voyager Entertainment 3, 13

WHSmith 4

Services

Airline lounge

British Airways 15 arrival lounge

Airport information 5

Bureau de change

Moneycorp 11

Travelex 10

Bus Stop

Car rentals desk 8

Cash machine

Escalator

Help point

Internet facility

Lift

Lost property 23

Meeting point

Seating

Smoking area

Special assistance 6

Stairs

Taxi rank 24

Telephone

Ticket sales

Heathrow 17 Express

Hotel by Bus 7

National Express 12

Underground 18–21

Toilets

Accessible toilet All

Baby care All

Tourist information 9

Tourist services 9 by British Hotel Reservation Centre

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Version 8 Heathrow T5 10/14 ©2014 LHR Airports Limited. Published October 2014.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Terminal 5Arrivals (Onward travel)Ground floor