Health and Welfare InterfHealth and Welfare Interface ace Building Trust – Building Trust – Challenges & Challenges &

ObstaclesObstacles C.K. LawC.K. Law

University of Hong KongUniversity of Hong Kong

I just want to provoke you!

Building Trust?Building Trust?Why should we trust each other?Why should we trust each other? We need trust so that we can work togetWe need trust so that we can work together.her.How can we trust each other?How can we trust each other? Trust is empirically based Trust is empirically based Which is the children and which is the egg?Which is the children and which is the egg?

Building on basic trustBuilding on basic trust Erikson – it is just an oral stage crisis during Erikson – it is just an oral stage crisis during

our infancy our infancy Not trusting others – just a form of Not trusting others – just a form of

regressionregressionQ: Do you have a choice for not trusting Q: Do you have a choice for not trusting

others?others?A: No, you don’tA: No, you don’tS: Bite your own finger and act as if you trustS: Bite your own finger and act as if you trustSounds familiar? Bosses!Sounds familiar? Bosses!

ObstaclesObstaclesWhen you see obstacles, what would When you see obstacles, what would

you do?you do? JumpJump Obstacles turn into HurdlesObstacles turn into Hurdles

Human nature 1Human nature 1Most of us want to achieve more with lessMost of us want to achieve more with less

““cutting tree with a small knife”cutting tree with a small knife”刀仔鋸大樹刀仔鋸大樹 ““$1 principal earning $10,000 interest”$1 principal earning $10,000 interest”一本萬利一本萬利 ““3 ounces of force moving 1 tonne”3 ounces of force moving 1 tonne”「「三」兩撥三」兩撥千斤千斤

Even if you do not want to, you still have to -Even if you do not want to, you still have to -Efficiency Saving is inevitable.Efficiency Saving is inevitable.

Human Nature 2Human Nature 2We all want others to do more so that we can We all want others to do more so that we can do lessdo less Even if you do not want to pass the bugs to otEven if you do not want to pass the bugs to others, your bugs will sooner or later overflow hers, your bugs will sooner or later overflow to others anyway.to others anyway. So, find a strategic partner, to whom you can So, find a strategic partner, to whom you can pass your bugs.pass your bugs.Sounds familiar to MSWs? When files of discSounds familiar to MSWs? When files of discharge patients are flooding in your in-tray?harge patients are flooding in your in-tray?

Human Nature 3Human Nature 3We all want more resourcesWe all want more resources, but given, but given

fewer and fewer per capita financial resourcesfewer and fewer per capita financial resources fewer and fewer hands (human resources)fewer and fewer hands (human resources)

Q: So what can you do? Q: So what can you do? A: Find someone else to do it for youA: Find someone else to do it for youS: Build up your social capitalS: Build up your social capital

Human Nature 4Human Nature 4

To Protect your own territoryTo Protect your own territory 山頭主義山頭主義Q: Do you want more friends or enemies?Q: Do you want more friends or enemies?A: You need friends to protect your territorA: You need friends to protect your territor

yyS: Form strategic alliancesS: Form strategic alliances

Human Nature 5Human Nature 5Common understanding is uncommon

At least, we understand that we understand things very differently

Human Nature 6Human Nature 6 Humans are not equal. At least, they Humans are not equal. At least, they

are borne differentlyare borne differently We have different powers. We have different powers. We have different types of powers.We have different types of powers. So better respect each other.So better respect each other.

Summary (1)Summary (1) Don’t wait till you have built trust. Don’t wait till you have built trust.

Collaborate and trust will followCollaborate and trust will follow Try to achieve more with less by Try to achieve more with less by

asking somebody else to help youasking somebody else to help you Find a strategic partner so that you Find a strategic partner so that you

can clear your in-traycan clear your in-tray Find a strategic alliances so that you Find a strategic alliances so that you

can protect your own territorycan protect your own territory

Summary (2)Summary (2) Build up your social capital to compensate Build up your social capital to compensate

the loss in $ andthe loss in $ and

Do not pretend you understand others. Do not pretend you understand others. Understand the fact that we understand Understand the fact that we understand things differently and respect the things differently and respect the differences. differences.

Do not seek to equalize power. Respect Do not seek to equalize power. Respect the differences in power, particularly the differences in power, particularly those having more power or different those having more power or different types of power.types of power.

Do we have a choice?Do we have a choice?

Q: Can we not collaborate?Q: Can we not collaborate?A: NoA: NoS: Otherwise, perish S: Otherwise, perish