Streamline your process to maximize your return

Having a successful mortgage business is not just about marketing and generating

leads.

Your ability to close the loans efficiently and timely can be the difference in getting

additional referrals or not

Map out your process

Having a clear and precise map of everything that needs to happen to close efficiently takes the guess work out of it. Allows you to excel the client and realtors

expectations EVERY TIME

Start with a Mind PurgeWhat has to happen for every single

loan

Lead receive

d

Application

DOC’s

Update CRM

DU

Processing

Meet conditions

Appraisal

Clear to Close

Post Close

Don’t leave out the details

Map out a process for the details of each step

Lead ReceivedLead In(app)

Application

Welcome Email

Disclosure

Doc Request

Pre-Approval

Status Update

Submit

ProcessingMap this out even if you don’t do your

own

Submit to Processor

Status Update all

Audit File Compliance Check

Prep for UW

Address any issues

Advise any issue

Ensure contract received

Submit to Underwritin

g

Contract receivedOrder

Appraisal

Order Title

HOI status check

Status Update

Intro to Sellers Agent

ApprovalReview for

issues

Problem solve for delays

Borrower Conditions Lock rate

Status Update

Compliance check Re-submit

Clear to CloseStatus Update

Schedule close with

Title

Order DOCS Status Update

Call Borrower with date and Tame of close

Get closing gift

Post closeThank you

letters

Testimonial request

Update status in CRM

Needs assessment

with non referring agent

Email Surveys

Add borrower to long term

follow up

Identify the time table

Identify how much time each piece of your process will take in the typical

transaction. This will allow you to set the proper expectations with your clients

and partners, as well as allowing you to automate some of your follow up

Lead received to pre-approval 5 days

Pre-Approval to Contract 2 days

Approval to Under Wrtiting 2 days

Conditions met to Re-submit 2 days

Re-Submit to Clear to Close 1 day

Simplify Your stepsCombine steps that are similar

to limit the number of times you must touch a file

Are there steps that someone else can do for you?

Make your mapCreate a flow sheet, map,

diagram of your steps making sure that each step is shown

when it has to happen

Include who is responsible for each step and how long that step is

expected to take

Your process should be something anyone could pick upand know what has to happen

and when to close a loan

Having a plan mapped out is essential to creating a WOW factor

with clients and realtors.

Clients get a stress free mortgage experience and are glad to tell their friends family and co-workers

Realtors get happy buyers who are glad to tell their friends family and co-workers what a great

home buying experience they had

Having a plan mapped out means that YOU have an easy to follow plan that happens every time. The plan creates happy clients and realtors and equals

more referrals for you.

Less time figuring out what to do with each loans equals more time to develop relationships with more partners

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