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2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
One Connection - A World of Opportunities
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
Stephen Hart
ATMIA Madrid 2018
Transaction Network ServicesChanging Consumer ATM Habits &
Addressing Them For Success
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
About Transaction Network Services
2
3M+POS
Terminals Connected
108K+ATMs Managed
27B+Annual POS TransactionsTransported
~2,100Financial
Community Endpoints 700+
Financial Services Companies
200M+Cequint-Enabled
MobileDevices
500+Telecom Operators
TNS is a global specialist in building and operating highly available, secure,
reliable and cost efficient Managed Service Payment Networks
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
Our research
3
We asked 1,000 people each from
the UK, Spain and Poland to give
their views….the results are on the
following slides
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
Debunking the myth
4
Cash is Dead
Young people do not carry cash
ATMs are a Dated Solution
People want to manage
payments on their mobile device
Cash is the Currency of Crime
How realistic is this?
The Cashless Society
The Nordic example
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
Ignore the headlines – what are consumers saying*
5
It is important that I usually have access to cash
*TNS commissioned a UK, Spain and Poland International Omnibus Survey by Kantar TNS in August 2018 which covered 1,051 UK adults, 1,050 Spanish adults and 1,004 Polish adults
82% agree 93% agree 91% agree
of 16-24 year olds agreed
80-87%
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
…..but before we bury our heads in the sand
6
With the wider acceptance of card and alternative payments today,
cash has become less important to me
of 35-44 year olds agreed in Spain and the UK
66%57% agree 62% agree 74% agree
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
Addressing the risk
7
First of all we need to make sure that our house is in order
88% happy
with the number
of ATMS
73% agree 75% agree
people agreed that ATM availability was good
Almost 9 out of 10
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
Addressing the risk
8
49% agree 49% agree
If an ATM is out of service this deters me from using it in the future
49% of 25-34
years olds agreed
people would think twice about returning to an ATM after finding it out of order
Almost 4 out of 10
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
What else is important
9
75% agree 65% agree
I am happy to use an ATM abroad
63% agreed
people are happy to withdraw foreign currency at the ATM
More than 5 out of 10
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
Are we missing a trick or two though?
10
I would use an ATM if it had more/alternative services available on it
67% of consumers
aged 25-34 agree
79% agree 62% agree
of people are happy to purchase lottery tickets at the ATM
Almost half
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
Cardless cash withdrawals
• Delivers convenient access to
cash at a location and time that
suits the customer
• Drives new ATM revenue
• Reaches the unbanked and
increase financial inclusion
• Almost half of all ATM users said that
they would feel more secure using this
service than accessing cash via a card!
11
2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.2018 © All rights reserved. Confidential and proprietary to Transaction Network Services, Inc. and/or its affiliates.
Summary
▪ Headlines regarding the demise of cash are premature
– More than 80% of consumers asked said access to cash was important to
them
▪ Spending habits are changing but choice is important
– Alternative payment choice is important – but 1 in 3 still use cash as much
as ever
▪ We all need to keep on top of service
– We lose more than one days transactions if the ATM is out of service your
choice of partner is important
▪ Customers want to do more with us – so let’s empower them to do so!
▪ Headlines regarding the demise of cash are premature
– More than 80% of consumers asked said access to cash was important to
them
▪ Spending habits are changing but choice is important
– Alternative payment choice is important – but 1 in 3 still use cash as much
as ever
▪ We all need to keep on top of service
– We lose more than one days transactions if the ATM is out of service your
choice of partner is important
▪ Headlines regarding the demise of cash are premature
– More than 80% of consumers asked said access to cash was important to
them
▪ Spending habits are changing but choice is important
– Alternative payment choice is important – but 1 in 3 still use cash as much
as ever
▪ We all need to keep on top of service
– We lose more than one day’s transactions if the ATM is out of service your
choice of partner is important
12
Thank you
Stephen HartSenior Business
Development Manager
Lisa SuttonSales Director UK & Ireland
Selina ClaySenior Account Manager
Web: tnsi.com