Harnessing Technology for

Growth in the Digital Age

by A/Prof Mark A Gregory FIEAust, SMIEEE

RMIT Presentation 3 December 2018

A presentation for the Joint Kimberley

Northern Territory Forum

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Outline

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1 Digital Transformation in the G20

2 Partnerships and Investment

3 Priority

4 Ownership

5 Summary

6 Questions

Digital Transformation in the G20

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Key Issues

Accessing digitalisation in G20 economies Access to digital technologies and services

Access to digital technologies and services Digital infrastructures

Financing digital infrastructures and new business models

Developing standards for a digital world

Regulation of the ICT sector Digital security

Skills and the digital economy Digitalisation, SMEs, start-ups and dynamism

Consumer rights in the digital era Digitalisation and legal frameworks

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Targets

Digitalisation is changing the world faster than many laws have

evolved

Innovative, ambitious and pro-active digital agenda

Technology is a long term proposition

A focus on competition in the digital era underpinned by partnerships

and smart investments in infrastructures

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Digital Transformation Elements

Customer experience

Operational agility

Culture, leadership and social responsibility

Workforce enablement

Digital technology integration

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Digital Transformation Examples

MIT Sloan: The Nine Elements of Digital Transformation

Cognizant: A Framework for Digital Business Transformation

Altimeter: Six Stages of Digital Transformation

Ionology: A Step-By-Step Guide to Digital Transformation

Teaching an elephant to dance (Ebook on digital transformation)

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Partnerships and Investment

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Building Momentum

• Broome’s transformation, major tourist destination

• Darwin’s CBD redevelopment, focus on university

• Ord River irrigation Scheme, investment in the future

• Northern Australia Infrastructure Facility

• Northern Territory Infrastructure Development Fund

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Getting Business on Board

Source: Gartner

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Technology Partnerships

Technology partnerships abound but how many lead to improved outcomes?

Venture capital investment can be high risk so is it suitable for local government?

Is there a long term benefit to the councils and constituents?

Simplification, convergence, capability enhancement and leverage

Increasing population, changing demographic, different life goals and social attitudes

Technology partnerships should focus on business and social outcomes, improving

flora and fauna protection, sustainability and resiliency

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Technology Investment

Venture capital, Maybe Handouts, No

30 - 80 year infrastructure life-time, Yes Co-investment, Carefully

Reducing transaction costs, Yes Technology access, Yes

Data ownership, Yes Measuring value, Yes

The digital divide is entrenched so how can it be reduced?

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Priority

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Technology Change Dominates Business Thinking

2018 Mark A Gregory 15Source: Forrester

Time to Get Moving?

Source: Martech Research 2016

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Digital Transformation

http://yourkingstonyoursay.com.au2018 Mark A Gregory 17

Priority and Momentum

Technology change should dominate Local Government priorities

and momentum

Medium and long term priority and momentum building are often

forgotten when short term demands arise

New roads, No New roads + fibre, Yes

Power distribution, No Power distribution + fibre, Yes

Power distribution + micro renewable feed-in, Yes

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Ownership

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Data Ownership

Data has become a valuable commodity and retaining

ownership of data is vital for local government service

provision now and into the future.

Privacy and security are closely linked with data

ownership, management and trust.

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Public versus Private

There is no golden rule about who should own what, however,

ideology should not be the basis for decision making.

Own or retain perpetual access to what you need to complete

your mission.

Co-investment with Telcos is fundamentally flawed if the Telco

is “gifted” the infrastructure asset as part of the deal.

Price regulation for infrastructure access is vital.2018 Mark A Gregory 21

Facilitating Access to Infrastructure

Joint Standing Committee on NBN Report November 2018

Recommendation 15 of the report:

4.39 The committee recommends that NBN works with the Northern Territory

Government and Telstra to investigate how existing optic fibre can be used to expand the

fixed line and fixed wireless footprint in the Northern Territory and other relevant areas.

almost 30% of the NT population is reliant on satellite compared to 6% nationally and

half of the satellite dependent do not have access to mobile communications.

NT government lobbying to have 39 NT communities to the national network via

existing optic fibre

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Summary

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Technology is All Encompassing

Infrastructure is the fundamental starting point – without it your

not in the technology game

Council’s have the capacity to work together to facilitate

access to infrastructure

Encouraging “do it yourself” infrastructure installation should

be carefully managed and supported where possible

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Example Gigaclear UK

One home owners self install blog from September 2016

https://www.fastinternetblog.uk/?p=348

The Gigaclear self install kit says it all…

And the self install guide is straight forward

https://gigaclear.com/wp-

content/uploads/InstallationGuideHR-1.pdf

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Example Gigaclear UK

Many of our Gigaclear customers connect their homes to the ultrafast fibre

network themselves – it’s that easy and of course there is no additional cost

to do so. This guide will help you do it in three simple stages. We’ll also

show you how to:

• safely handle fibre optic cable

• bury the fibre cable correctly

• install the router

• connect the router and the fibre connection point pot

• test and activate your connection

Source: Gigaclear self-install guide

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The Way Forward

Technology can be harnessed to promote growth in the digital

age

There is a need to get business on board and sometimes this

means taking a carrot and stick approach

And consumers need to be active participants

Understanding what business and consumers want and how to

provide this over time is fundamental

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Questions?

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