HAMZA MASOOD AHMED 872 Paupst Place, Milton, Ontario ♦ 416 277 1985 ♦ hamza.masood.ahmed@gmail.com

♦ https://ca.linkedin.com/in/hamzaahmed1

Ambitious and goal-driven professional in achieving a position where customer satisfaction is a key marketing method to help achieve overall growth of the organization. With 8 years of customer service experience, enhanced expertise in building relationships with a broad range of personalities and cultures in a variety of business environments. Proven leader who responds to challenges and manages in stressful environments with confidence and passion in determining to build cohesiveness and a successful environment.

EDUCATION

York University, Bachelor of Administrative Studies in Marketing and Certificate in Management (Honours Student) –

2016

North Albion Collegiate Institute, successfully achieved Honours in O.S.S.D High School Diploma and Business Specialist

Certificate (B.S.C)- 2011

KEY ACHIEVEMENTS ♦ Athlete of the Year Award 2007 ♦ Captain for various High School Varsity Teams ♦ Leader of Excellence Award in sport teams ♦ MVP in Hockey & Baseball

CORE SKILLS

♦ Time Management ♦ Customer Service ♦ Client Relations ♦ Interpersonal Skills ♦ Leadership ♦ Teamwork ♦ Versatile ♦ Adaptive ♦ Communication and Presentation ♦ Proficient in Microsoft Suite and Windows Based Software ♦ Result

Oriented ♦ Strong Decision Making Skills ♦ Multitasking capabilities ♦ Problem Solving Skills ♦

WORK EXPERIENCE WestJet June 2015-Present

Guest Service Ambassador

Greeting guests with a positive attitude and directing them to their correct check-in destination counters.

Checking in guests through the kiosk to ensure maximum efficiency.

Proactively assisting guests with special needs (Make a Wish-Foundation, guiding guests towards obtaining wheelchair assistance, unaccompanied minors, and guidance with visual impairment) leading to a positive and memorable moment.

Actively handling line during peak times to ensure guests are assisted with great customer service.

Assisting gate controllers in ensuring each flight is departed safely and on time by aiding them in boarding, confirming guest counts in the aircraft, and communicating information between Flight Attendants and Gate Controllers.

Acting as an Expediter with the Gate Controller in ground regional flights to ensure guests are boarding safely in the aircraft and all procedures are completed safely on time.

Collaborating with Gate Controllers in arriving aircrafts from Domestic and International destinations and guiding them to Canadian Customs.

Directing and assisting guests with Bag Drop procedures to ensure weight and dimensions of the luggage are in compliance with company’s policies.

Automania Sales Inc. May 2015-Present

Sales Associate

Understanding different competitive models and comparing them to further educate customers while selling a vehicle.

Developing relationships with current and new customers by maintaining rapport by calling in for any concerns or questions and meeting prospects at community events.

Aggressively closing sales by negotiating with prospects and overcoming any objections confronted by the customer.

Attending auctions and representing vehicles on behalf of the company and negotiating with wholesale buyers to obtain maximum profit.

Completing administrative tasks for retail and wholesale buyers and delivering vehicles on time to ensure customer satisfaction are met.

Sport Chek May 2013-Present

Footwear Advisor (Part-time)

Excelled in sales which was recognized for being in the top 3 associates for net sales within 2 consecutive months

Achieved excellence in customer relations through ability to resolve issues due to strong product knowledge

Interacted with various demographic and psychographic consumers to ensure better method for effective selling

Lead new and current employees into strategically selling shoes based on customers needs and ensuring it is in

compliance with excellent customer service

Multi-tasking with several customers at once for constant interaction, communication, and excellent customer

satisfaction.

Trained new and current staff in product knowledge with certain technologies embedded in certain brands

Advertised shoes from a marketer’s perspective on certain shoes that were displayed to enhance awareness and

high profitable sales

Flexible in shifting to other departments in providing the complete experience to consumers by providing necessary

products needed to enhance their athletic lifestyle

Interacted with key B2B executive vendors such as Under Armour, Nike, and Adidas through in store drop-ins to

assess products that need to be visually displayed and ordered

Organized inventory to obtain higher efficiency and increased productivity resulting in positive customer service

Islamic Education Guidance Centre (Non-Profit Organization) January 2013-Present

Executive Board Member/Events Coordinator (Volunteer)

Held annual educational and religious conferences for the community of different religions and race

Organized schedules and events of speakers, vendor, and participants

Proposed and executed various programs for youths within the community all year long

Planned daily educational learning through tutoring within the facility for youths in needing help in homework

Interacted with different community members around the area and personally

Recruited and trained different volunteers in ensuring all efforts to publicize public events

Coordinated and monitored event timelines and making sure deadlines are being met

Sports Locker Inc. August 2008- September 2009 Cashier/ Sales Associate (part-time)

Executed floor changes and rotated merchandise in order to provide enhanced visual presentation

Managed retail issues regarding merchandising, new item placement and customer issues

Trained retail staff to exceed customer expectations as well as store revenue goals

Demonstrated confidence and focus during periods of high volume or unexpected events to keep store operating to

standard and to set a positive example for the store team

Maximized sales and profits by using sound business practices to implement the store strategy, while setting a

standard for outstanding customer satisfaction

G.T. Canada Sportswear Inc. June 2007- August 2008 Cashier/Sales Associate

Led operations management including invoicing, customer service, and shipping and receiving

Assisted with employees in updating inventories

Assigned territory of updating stocks for hats and professional jerseys

Enhanced visual presentation of jerseys and suits on a seasonal basis to increase product salience

References Available Upon Request