HAMPTON VAMC

ANNUAL REPORT

FY 2015

In addition to addressing Veteran access challenges, meeting the needs of our

homeless veterans was a focal point of our collective energy this year. Accepting the

Mayor’s challenge to end homelessness, our homeless outreach and HUD-VASH Team

were instrumental in working with our community partners on the peninsula and

throughout Hampton Roads in housing 363 Veterans as well as providing access to

community services for more than 100 others who were housed through our partners.

We continued to expand our partnership with the city of Hampton, who joined us in

collaborating to find space for spinal cord injured Veterans to learn and play power

soccer, and we played host to Hampton City leaders and stake holders in order to

convey a greater understanding of the importance and necessity of the VA for the

benefit of Veterans and their families. Along with local community leaders and

Veteran stake holders, we worked collaboratively with our local congressional

delegations to ensure that Veteran constituents needs were continuously met.

We also looked at other areas to enhance the Veteran experience through the

development of global customer service standards and the expansion of services for

Veterans including weekend clinics and the implementation [and expansion] of virtual

care technology through clinical video telehealth for mental health and dermatology

and adoption of new pain care modalities through radiology that have eliminated the

need for many Veterans to receive care in the community.

We have also had an exceptional year for our staff as well, with several members

being recognized nationally in the areas of nursing and peer support. Hampton’s

Veteran X program, which is currently one of 20 areas with active research protocols

locally, was recognized as a VA wide best practice. Our facilities management staff’s

amazing leadership ensured our construction projects were completed in record time

and, in the case of the Chesapeake community based outpatient clinic, allowed it to

be delivered to great fanfare on the first day of the new fiscal year where we were

joined by congressional, civic and Veteran community leadership from throughout the

region.

As we look forward to 2016, we can’t help but draw upon the experiences of 2015 and

know that our ability to meet the challenges, both large and small, that were

necessary to improve the lives of our Veterans were well worth the effort and that we

remain steadfastly dedicated to delivering on our promise to provide the best possible

care and experience for all who have served.

Thank you for everything you do for our Veterans!

Mike Dunfee

Medical Center Director

Message from the Director

What a difference a year makes…

The end of each year gives us the opportunity to look back and reflect on how far

we’ve come – both individually and as an organization. For our staff here at Hampton,

2015 has been a year of particular achievement as we have focused our efforts on

expanding access to care and re-committing ourselves to ensure that the ICARE

principals stand at the forefront of our mission.

Our biggest challenge this past year was ensuring that our Veterans received timely

access to care. Our Medical Center had been highlighted in the local and national

media for the problems that Veterans have with access to our services, particularly in

primary care. We responded by taking an all hands on deck approach to teamwork to

define the critical issues that were impacting our ability to get Veterans in. These

efforts - to include an expanded ability to recruit caregivers, and the expansion of

clinical space with the opening of the new Prime 5 primary care clinic - led to the

dramatic decrease in our wait times for primary care appointments by 83% to where

they presently stand at around five days - right at the VA national average.

2 3

3 Facility star/quality rating

in SAIL, VA’s standard of

measure for healthcare

facilities. The highest

possible rating for the

Hampton is a five, which

the hospital continues to

work towards

1772 Full time staff in roles

throughout the facility

providing a diverse

breadth of talent while

serving Veterans

including nursing,

administrative,

facilities management,

social work, pastoral

care, ancillary health

professions and

licensed medical

providers

In addition to regular

staff, Hampton has 379

volunteers and 110

Veterans or their

dependents in work

study positions while

pursuing degrees at

local universities and

colleges.

$302 MILLION

Hampton VAMC’s capital budget for FY15.

Of the overall budget $177 Million went

towards salary expenditure and $47

Million was distributed for Veteran care

in the community

9612 Unique

OEF/OIF/OND

Veterans were

seen at

Hampton this

year

#1 In Growth in VISN 6 for

Women’s Health, with

8344 unique women

Veterans seen

representing a 4.6%

increase from the 2014

513K Number of individual

outpatient visits at

Hampton and

Community Based

Clinics in Virginia

Beach, VA and

Elizabeth City, NC

Nearly

49K Unique Veterans

5.5 Average number of days for

Veterans to be seen for

routine primary care

appointments, a nearly 83%

decrease from a high of 31

Days in October 2014. The

average wait for Veterans

seen in Mental Health and

Specialty Care are 9.8 and

14.7 respectively

2920 Clinical Video Tele-

Health Encounters

3516 Remote Diagnosis

Telehealth Encounters

829K Prescriptions

Filled

49 Percentage of

staffers who

are also

Military

Veterans

695 HUD VASH

Vouchers

92% In Active use

363 Housed by VA in FY15

125 Veterans assisted at annual stand down

$31.9 MILLION

Construction spend for projects begun or

completed in FY2015. Key projects

include: Prime 5 clinic space renovation

and opening, surface parking expansion,

mental health service expansion, and the

construction, outfitting and opening of

the Chesapeake emergency lease CBOC

HAMPTON AT A GLANCE

33.3% 3.6% 14.9% 4 5

Every Day Impact Hampton VAMC played a vital role in both the

success of the community it serves and in the

lives of Veterans who seek care at the

institution and staff members who call the

hospital home.

From braving a mini blizzard in February to

ensure Veterans who came for their

appointments were seen, to recording the

highest agency giving percentage increase on

the Virginia Peninsula for the annual

Combined Federal Campaign, to housing a

record number of homeless Veterans with the

assistance of our community partners, and

recommitting themselves to the mission of

taking care of Veterans and embracing the

tenets of ICARE, Hampton VAMC staff proved

through their passion, energy and resilience,

that the well being of the community they

work and live in is in good hands.

Access To Care There was no bigger story at Veterans Affairs

than ensuring Veterans had timely access to

appointments, and there was certainly no

bigger story in Hampton Roads, as the

hospital’s determined focus to bring wait

times down generated more than twenty

news stories from local and national outlets

and multiple visits from congressional and

senate delegations interested in progress

towards the goal.

Along the way, Hampton’s efforts were

validated both by outside observers who

praised the hard work and dedication of

Hampton employees and by the [eventual]

numbers themselves, which saw the facility

decrease wait times for Veterans from a high

of more than 30 days to below the national

average within a time span of 8-months.

Construction Changing the landscape of the 145-year old property one project at at time, construction enhancements at

Hampton made a visual and tangible impact on the delivery of care and ability to enhance the Veterans

experience.

From a recently completed surface parking project that has brought immediate relief for both staff and

patients, to the grand opening of the 10,000 square foot Prime Five clinic in former administrative spaces, to

the addition of state of the art upgrades and expansion of operating room suites, and to the expansion of our

Spinal Cord Unit and Mental Health spaces which saw the tear down of the century old director’s quarters on

the campus waterfront, construction efforts, which include some 11 major projects begun or finished in the

fiscal year, have been the most visual evidence of progress made throughout the year.

Replaced Air Conditioning in Radiology Started December 2014

Replaced Generators Serving Buildings146 & 148 Started December 2014

Reduction in Air Emissions to Help the Environment Started February 2015

Replaced Roof Shingles on Buildings Throughout the Campus Started March 2015

Cleaned and Restored Stained Glass in Main Chapel Started March 2015

Completed Renovations and Opened Prime 5 Clinic Completed March 2015

Re-Routed Franklin Road Entrance at Waterfront Started March 2015

Constructed Two New Parking Lots on Waterfront Started March 2015

Construction of Chesapeake CBOC Completed September 2015

Expansion of Mental Health Clinical Spaces Started July 2015

Replaced Air Conditioning in Computer Rooms Completed September 2015

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