HAMILTON Ontario Canada

CONTACT CENTRE PROFILE

SEC

TIO

NS

3

Table Of Content

The advantages of locating a

Contact Centre in Hamilton

Page

Hamilton Today 1

Incentives amp Support 3

Demographics 6

Why Hamilton 8

Contact Centre Profile Hamilton Ontario

Qualities and

Benefits

Fully Digital

Network

for contact centre

expansion and location 905 amp 416

area codes

Affordable Accomodation

Multicultural

Work Force Trained amp Ready

Access to a labour force of over 750000 people

Excellent building lease rates

and land prices

Transportation Centralized downtown

MacNab St Transit Terminal Partners

Committed employment education and training partners

1

n Top Canadian CiTy in attracting industrial and commercial development in 2014 for the 3rd straight year (Source Atlantarsquos Site Selection Magazine amp Conway Data Inc)

n BesT plaCe To invesT in Ontario in 2014 (Source Calgary based Real Estate Investment Network (REIN)

n FasTesT growing eConomy in Ontario at 25 in 2013 (Source Conference Board of Canada)

n diversiFied eConomy One of the most diversified economies in Canada in 2013 at 094 where 1 is highly diverse (Source Conference Board of Canada)

n soCial media Hamilton is the 1 ranked City in Canada and 2 ranked City in North America for the use of social media marketing in Economic Development and Tourism (Source Intelegia Montreal QC)

n oFFiCially aCCrediTed The only municipal economic development office in Canada that is officially accredited by the International Economic Development Council- providing a high calibre of professional skills in the economic development field

2 Hamilton OntarioContact Centre Profile

Hamilton Today

3 Contact Centre Profile Hamilton Ontario

Incentives amp Support INCENTIVES

g Apprenticeship Employer Signing Bonus (AESB) $2000 employer signing bonus to encourage contact centre employers to

register new contact centre apprentices This will assist employers to hire and

register new employees who have left school and require upgrading to meet

the registration standards for contact centre apprenticeship training

wwwtcugovoncaengemployersemp_bonushtml

g Apprenticeship Completion Employer Bonus (ACEB) Employers can earn a $1000 taxable grant for each apprentice they employ

and train who completes their apprenticeship receives a Certificate of

Apprenticeship and where applicable a Certificate of Qualification

wwwtcugovoncaengemploymentontarioemployersappr_completionhtml

g Apprenticeship Completion Bonus in Non-Red Seal Trades (ACBNST) The apprenticeship completion bonus in non-Red Seal trades is a taxable

cash grant of $2000 The grant is available to registered apprentices after they

successfully complete their apprenticeship training and obtain their Certificate

of Apprenticeship and where applicable their Certificate of Qualification in any

Ontario non-Red Seal trade

wwwtcugovoncaemployersapprenticeship_bonushtml

g Co-operative Education Tax Credit (CETC) The Co-operative Education Tax Credit is a refundable tax credit It is available

to employers who hire students enrolled in a co-operative education

program at an Ontario university or college The tax credit is based on salaries

and wages paid to a student in a cooperative education work placement

Corporations can claim 25 per cent of eligible expenditures (30 per cent for

small businesses) The maximum credit for each work placement is $3000

Most work placements are for a minimum employment period of 10 weeks

up to a maximum of four months

wwwrevgovoncaenglishcreditcetc

SEC

TIO

NS

3

Table Of Content

The advantages of locating a

Contact Centre in Hamilton

Page

Hamilton Today 1

Incentives amp Support 3

Demographics 6

Why Hamilton 8

Contact Centre Profile Hamilton Ontario

Qualities and

Benefits

Fully Digital

Network

for contact centre

expansion and location 905 amp 416

area codes

Affordable Accomodation

Multicultural

Work Force Trained amp Ready

Access to a labour force of over 750000 people

Excellent building lease rates

and land prices

Transportation Centralized downtown

MacNab St Transit Terminal Partners

Committed employment education and training partners

1

n Top Canadian CiTy in attracting industrial and commercial development in 2014 for the 3rd straight year (Source Atlantarsquos Site Selection Magazine amp Conway Data Inc)

n BesT plaCe To invesT in Ontario in 2014 (Source Calgary based Real Estate Investment Network (REIN)

n FasTesT growing eConomy in Ontario at 25 in 2013 (Source Conference Board of Canada)

n diversiFied eConomy One of the most diversified economies in Canada in 2013 at 094 where 1 is highly diverse (Source Conference Board of Canada)

n soCial media Hamilton is the 1 ranked City in Canada and 2 ranked City in North America for the use of social media marketing in Economic Development and Tourism (Source Intelegia Montreal QC)

n oFFiCially aCCrediTed The only municipal economic development office in Canada that is officially accredited by the International Economic Development Council- providing a high calibre of professional skills in the economic development field

2 Hamilton OntarioContact Centre Profile

Hamilton Today

3 Contact Centre Profile Hamilton Ontario

Incentives amp Support INCENTIVES

g Apprenticeship Employer Signing Bonus (AESB) $2000 employer signing bonus to encourage contact centre employers to

register new contact centre apprentices This will assist employers to hire and

register new employees who have left school and require upgrading to meet

the registration standards for contact centre apprenticeship training

wwwtcugovoncaengemployersemp_bonushtml

g Apprenticeship Completion Employer Bonus (ACEB) Employers can earn a $1000 taxable grant for each apprentice they employ

and train who completes their apprenticeship receives a Certificate of

Apprenticeship and where applicable a Certificate of Qualification

wwwtcugovoncaengemploymentontarioemployersappr_completionhtml

g Apprenticeship Completion Bonus in Non-Red Seal Trades (ACBNST) The apprenticeship completion bonus in non-Red Seal trades is a taxable

cash grant of $2000 The grant is available to registered apprentices after they

successfully complete their apprenticeship training and obtain their Certificate

of Apprenticeship and where applicable their Certificate of Qualification in any

Ontario non-Red Seal trade

wwwtcugovoncaemployersapprenticeship_bonushtml

g Co-operative Education Tax Credit (CETC) The Co-operative Education Tax Credit is a refundable tax credit It is available

to employers who hire students enrolled in a co-operative education

program at an Ontario university or college The tax credit is based on salaries

and wages paid to a student in a cooperative education work placement

Corporations can claim 25 per cent of eligible expenditures (30 per cent for

small businesses) The maximum credit for each work placement is $3000

Most work placements are for a minimum employment period of 10 weeks

up to a maximum of four months

wwwrevgovoncaenglishcreditcetc

Contact Centre Profile Hamilton Ontario

Qualities and

Benefits

Fully Digital

Network

for contact centre

expansion and location 905 amp 416

area codes

Affordable Accomodation

Multicultural

Work Force Trained amp Ready

Access to a labour force of over 750000 people

Excellent building lease rates

and land prices

Transportation Centralized downtown

MacNab St Transit Terminal Partners

Committed employment education and training partners

1

n Top Canadian CiTy in attracting industrial and commercial development in 2014 for the 3rd straight year (Source Atlantarsquos Site Selection Magazine amp Conway Data Inc)

n BesT plaCe To invesT in Ontario in 2014 (Source Calgary based Real Estate Investment Network (REIN)

n FasTesT growing eConomy in Ontario at 25 in 2013 (Source Conference Board of Canada)

n diversiFied eConomy One of the most diversified economies in Canada in 2013 at 094 where 1 is highly diverse (Source Conference Board of Canada)

n soCial media Hamilton is the 1 ranked City in Canada and 2 ranked City in North America for the use of social media marketing in Economic Development and Tourism (Source Intelegia Montreal QC)

n oFFiCially aCCrediTed The only municipal economic development office in Canada that is officially accredited by the International Economic Development Council- providing a high calibre of professional skills in the economic development field

2 Hamilton OntarioContact Centre Profile

Hamilton Today

3 Contact Centre Profile Hamilton Ontario

Incentives amp Support INCENTIVES

g Apprenticeship Employer Signing Bonus (AESB) $2000 employer signing bonus to encourage contact centre employers to

register new contact centre apprentices This will assist employers to hire and

register new employees who have left school and require upgrading to meet

the registration standards for contact centre apprenticeship training

wwwtcugovoncaengemployersemp_bonushtml

g Apprenticeship Completion Employer Bonus (ACEB) Employers can earn a $1000 taxable grant for each apprentice they employ

and train who completes their apprenticeship receives a Certificate of

Apprenticeship and where applicable a Certificate of Qualification

wwwtcugovoncaengemploymentontarioemployersappr_completionhtml

g Apprenticeship Completion Bonus in Non-Red Seal Trades (ACBNST) The apprenticeship completion bonus in non-Red Seal trades is a taxable

cash grant of $2000 The grant is available to registered apprentices after they

successfully complete their apprenticeship training and obtain their Certificate

of Apprenticeship and where applicable their Certificate of Qualification in any

Ontario non-Red Seal trade

wwwtcugovoncaemployersapprenticeship_bonushtml

g Co-operative Education Tax Credit (CETC) The Co-operative Education Tax Credit is a refundable tax credit It is available

to employers who hire students enrolled in a co-operative education

program at an Ontario university or college The tax credit is based on salaries

and wages paid to a student in a cooperative education work placement

Corporations can claim 25 per cent of eligible expenditures (30 per cent for

small businesses) The maximum credit for each work placement is $3000

Most work placements are for a minimum employment period of 10 weeks

up to a maximum of four months

wwwrevgovoncaenglishcreditcetc

n Top Canadian CiTy in attracting industrial and commercial development in 2014 for the 3rd straight year (Source Atlantarsquos Site Selection Magazine amp Conway Data Inc)

n BesT plaCe To invesT in Ontario in 2014 (Source Calgary based Real Estate Investment Network (REIN)

n FasTesT growing eConomy in Ontario at 25 in 2013 (Source Conference Board of Canada)

n diversiFied eConomy One of the most diversified economies in Canada in 2013 at 094 where 1 is highly diverse (Source Conference Board of Canada)

n soCial media Hamilton is the 1 ranked City in Canada and 2 ranked City in North America for the use of social media marketing in Economic Development and Tourism (Source Intelegia Montreal QC)

n oFFiCially aCCrediTed The only municipal economic development office in Canada that is officially accredited by the International Economic Development Council- providing a high calibre of professional skills in the economic development field

2 Hamilton OntarioContact Centre Profile

Hamilton Today

3 Contact Centre Profile Hamilton Ontario

Incentives amp Support INCENTIVES

g Apprenticeship Employer Signing Bonus (AESB) $2000 employer signing bonus to encourage contact centre employers to

register new contact centre apprentices This will assist employers to hire and

register new employees who have left school and require upgrading to meet

the registration standards for contact centre apprenticeship training

wwwtcugovoncaengemployersemp_bonushtml

g Apprenticeship Completion Employer Bonus (ACEB) Employers can earn a $1000 taxable grant for each apprentice they employ

and train who completes their apprenticeship receives a Certificate of

Apprenticeship and where applicable a Certificate of Qualification

wwwtcugovoncaengemploymentontarioemployersappr_completionhtml

g Apprenticeship Completion Bonus in Non-Red Seal Trades (ACBNST) The apprenticeship completion bonus in non-Red Seal trades is a taxable

cash grant of $2000 The grant is available to registered apprentices after they

successfully complete their apprenticeship training and obtain their Certificate

of Apprenticeship and where applicable their Certificate of Qualification in any

Ontario non-Red Seal trade

wwwtcugovoncaemployersapprenticeship_bonushtml

g Co-operative Education Tax Credit (CETC) The Co-operative Education Tax Credit is a refundable tax credit It is available

to employers who hire students enrolled in a co-operative education

program at an Ontario university or college The tax credit is based on salaries

and wages paid to a student in a cooperative education work placement

Corporations can claim 25 per cent of eligible expenditures (30 per cent for

small businesses) The maximum credit for each work placement is $3000

Most work placements are for a minimum employment period of 10 weeks

up to a maximum of four months

wwwrevgovoncaenglishcreditcetc

3 Contact Centre Profile Hamilton Ontario

Incentives amp Support INCENTIVES

g Apprenticeship Employer Signing Bonus (AESB) $2000 employer signing bonus to encourage contact centre employers to

register new contact centre apprentices This will assist employers to hire and

register new employees who have left school and require upgrading to meet

the registration standards for contact centre apprenticeship training

wwwtcugovoncaengemployersemp_bonushtml

g Apprenticeship Completion Employer Bonus (ACEB) Employers can earn a $1000 taxable grant for each apprentice they employ

and train who completes their apprenticeship receives a Certificate of

Apprenticeship and where applicable a Certificate of Qualification

wwwtcugovoncaengemploymentontarioemployersappr_completionhtml

g Apprenticeship Completion Bonus in Non-Red Seal Trades (ACBNST) The apprenticeship completion bonus in non-Red Seal trades is a taxable

cash grant of $2000 The grant is available to registered apprentices after they

successfully complete their apprenticeship training and obtain their Certificate

of Apprenticeship and where applicable their Certificate of Qualification in any

Ontario non-Red Seal trade

wwwtcugovoncaemployersapprenticeship_bonushtml

g Co-operative Education Tax Credit (CETC) The Co-operative Education Tax Credit is a refundable tax credit It is available

to employers who hire students enrolled in a co-operative education

program at an Ontario university or college The tax credit is based on salaries

and wages paid to a student in a cooperative education work placement

Corporations can claim 25 per cent of eligible expenditures (30 per cent for

small businesses) The maximum credit for each work placement is $3000

Most work placements are for a minimum employment period of 10 weeks

up to a maximum of four months

wwwrevgovoncaenglishcreditcetc

4 Hamilton OntarioContact Centre Profile

Incentives amp Support

g Ontario Disability Support Program (ODSP) Income support program for the disabled and employment support to help

disabled to achieve their employment goals

wwwmcssgovoncaenmcssprogramssocialodsp

g Youth Employment Fund (YEF) Employers will receive incentives to help cover the cost of wages and training

for new hires when they provide a job placement of four to six months The

job placements provided will be assessed for the quality of the placement

opportunity previous track record potential for employee retention after

the placement ends and level of employer financial contribution Employers

can receive up to $6800 to offset training and wage costs linked with a job

placement Incentives are also meant to support on-the-job training and to

offset the risk of hiring youth employees with less experience Incentives are

flexible and there is no set formula for whether funding is used for training

andor for wages

wwwtcugovoncaengemploymentontarioyouthfund

SUPPORT SERVICES

The CiTy oF hamilTon has a numBer oF CommuniTy agenCies to assist

your company in accessing available hiring and training incentives Hamilton

has many co-ordinate hiring services that will provide employers with a range

of services free of charge These include the sourcing of candidates based on

specific requirements stipulated by the potential employer These services

occur in co-operation with agencies such as McMaster University Mohawk

College Service Canada and the Ministry of Community and Social Services

g French Canadian Association of Ontario ACFO-Hamilton (French Canadian Association of Ontario) in partnership with

Service Canada offers an employment assistance program for Francophones

within the Hamilton and Halton Regions As an employer of this Region ACFO

would be happy to assist you in filling your bilingual staff needs and this at no

cost to you

Contact Centre Profile Hamilton Ontario

Incentives amp Support

The Francophone Resource Centre has a diverse group of clients looking for

Employment and a large number of multilingual people

wwwacfo-hamiltononca

g Employment Options ndash College Boreal Employers who are looking to hire staff can advertise job openings by

contacting our Information and Resource Services Employment Options

staff can provide employers with screening and recruiting services to meet

their business needs Through the Job Matching Placement and Incentives

component of Employment Options employers may be eligible for training

incentives to offset some of the costs of providing on-the-job training work

experience to Employment Options participants

wwwcollegeborealca

g Ontario Works Employment Placement Services As a municipality there are many services we can offer from a labour market

human resource perspective Our Ontario Works Employment Placement staff

will meet with you to get to know your companyrsquos specific job requirements

such as skills abilities and training needs Then Employment Placement staff go

to work to find the right people to match your needs Their primary goal is to

match people who are capable and motivated to the right jobs

wwwhamiltoncaowjobs

g Job Matching and Placement Service Providers Employment Centre WebsiteLow Goodwill Career Centre wwwgoodwillonlineca Employment Hamilton wwwEmploymentHamiltoncom Mohawk College amp Mohawk College Stoney Creek wwwmohawkcollegecaces vpi Inc wwwvpi-inccom Wesley Urban Ministries Employment Services wwwwesleyurbanministriesca YMCA Employment Services wwwmydreamjobca

5

Hamilton OntarioContact Centre Profile

3Demographics

g Location Just 45 minutes from Toronto Hamilton is located in southern Ontario at

the western corner of Lake Ontario within a 500-mile radius of over 120

million people Hamilton is strategically located between Toronto Ontario

and Buffalo New York on the Queen Elizabeth Way (QEW) 520000

Lake Huron

Lake Erie

Lake Ontario

Michigan

New York

London

Kitchener Guelph

Windsor

Niagara Falls Hamilton

Communities of Hamilton

Flamborough

Ancaster

Dundas HamiltonStoney

Creek Glanbrook

Ontario

Canada

g Culture and Languages Hamilton offers a cross section

of languages that meet and

exceed contact centre multishy

lingual needs and has a growing

population of Asian African

Mexican and South American

immigrants along with a strong

French speaking population

This region has a francophone poshy

pulation of over 35000 118 of

the total francophone population

across Central Southwest Ontario (Source StatsCan 2011)

g 6 Communities Hamilton population is spread

throughout the Cityrsquos six commushy

nities Stoney Creek Hamilton

Glanbrook Ancaster Dundas and

Flamborough

g Hamilton Population Now 520000 and expected to

grow to 660000 by 2031 (Source 2011 Census)

6

7 Hamilton Ontario

g Labour and Employment Characteristics The Hamilton CMA labour force (including Burlington and Grimsby) is 415400 as

of August 2014 (unadjusted) Currently Hamilton contact centres and companies

with tertiary contact centre jobs represents an employment of close to 3000

call centre service representatives and related support staff in full and part-time

positions Only one of the larger call centres (Revenue Canada) is unionized

Top CusTomer serviCeConTaCT CenTre employers

Company Location Primary Business Employees SP Data LLC Downtown 3rd Party 400 APACProtocol Global Solutions Downtown InboundOutbound 338 Pizza Pizza Eastend Inbound 300 Aditya Rirla Minacs Downtown 3rd Party 260 Canada Customs amp Revenue Agency Downtown Government 225 Dependable IT Downtown Inbound 223 EasyHome Financial Downtown Inbound 125 CAA Eastend EmergencyTravel 80 Central Ambulance Communication Centre Mountain EmergencyHealthcare 65 AMEX Canada Inc Virtual Corporate Travel 50 Canadian Cancer Society Eastend OutboundFundraising 50 Frontline Focus Downtown Inbound 50 Mystique Marketing Downtown OutboundFundraising 50 City of Hamilton - Customer Care Downtown Inbound 40 TOTAL 2225 Source 2013 Employment Survey City of Hamiton Planning amp Economic Development

ConTaCT CenTre wage raTes (Typical salaries for the following jobs titles - starting positions)

Job Titleo LowLow High Customer Service Representative 1025 1600 Human Resources Manager 1831 2590 Information Systems and Data Processing Managers 1724 2497 Retail Trade Manager 1200 1691 Computer Technologist 1654 2478 Telecommunications Installation and Repair Worker 1150 1587 Computer Systems Analyst 1793 3210 Source Drake International 2012

Demographics

typically $1-$2 premiumhour for bilingual talent

saTuraTion raTe The contact centre industry

saturation rate in Hamilton is

073 factoring in a total labour

force of 411000 (2011 Census)

The data illustrates that Hamilton

has tremendous opportunity for

growth in this sector and is well

below the industry guidelines of

5 Based on a saturation rate of

less than 1 in Hamilton has ample

room for growth in this sector It

is estimated that Hamilton could

support a total contact centre

workforce of 11000 employees

which would represent a saturation

rate of 3

unemploymenT raTes

71 as of August 2014

Source Statistics Canada Labour Force Survey Release

3

Contact Centre Profile

8 Hamilton OntarioContact Centre Profile

Why Hamilton g Education

Hamiltonrsquos education system is one of the finest in Canada with leaders such

as Mohawk College of Applied Arts and Technology McMaster University

Redeemer University College and College Boreal providing a well-educated

and skilled work force for local businesses

mohawk College offers over 100 full-time post-secondary and apprenticeship

programs and more than 1000 continuing education courses and community

training programs Campuses and offices are located in Hamilton and

surrounding communities Mohawk College is currently launching a call centre

training program that qualifies for Apprenticeship program under Ontario

Ministry of Training Colleges amp Universities

wwwmohawkcollegeca

mCmasTer universiTy is the First University in Canada to offer a Computer

Software Engineering Degree In 1999 Nortel Networks created Nortel Networks

Undergraduate Scholarships in Science and Technology at McMaster University

The scholarships are established for students in electrical engineering computer

engineering computer science software engineering and engineering physics

This scholarship program and other McMaster University initiatives will help our

future labour force to compete in telecommunications and network based sectors

wwwmcmasterca

redeemer universiTy College offers a university-level liberal arts and

science education which is scripturally-directed and explores the relation of

faith learning and living from a Reformed Christian perspective and supports

research and creative endeavor in this context

wwwredeemerca

College Boreal is a francophone community college offering continuing

education contract training e-learning short programs

wwwcollegeborealca

g Private Institutes Hamilton is served by a number of private career colleges including CDI

College Pathway Training Centre Business Skills College Canadian Institute for

Dental Hygiene and Metropolitan College of Travel

7 Hamilton Ontario

g Labour and Employment Characteristics The Hamilton CMA labour force (including Burlington and Grimsby) is 415400 as

of August 2014 (unadjusted) Currently Hamilton contact centres and companies

with tertiary contact centre jobs represents an employment of close to 3000

call centre service representatives and related support staff in full and part-time

positions Only one of the larger call centres (Revenue Canada) is unionized

Top CusTomer serviCeConTaCT CenTre employers

Company Location Primary Business Employees SP Data LLC Downtown 3rd Party 400 APACProtocol Global Solutions Downtown InboundOutbound 338 Pizza Pizza Eastend Inbound 300 Aditya Rirla Minacs Downtown 3rd Party 260 Canada Customs amp Revenue Agency Downtown Government 225 Dependable IT Downtown Inbound 223 EasyHome Financial Downtown Inbound 125 CAA Eastend EmergencyTravel 80 Central Ambulance Communication Centre Mountain EmergencyHealthcare 65 AMEX Canada Inc Virtual Corporate Travel 50 Canadian Cancer Society Eastend OutboundFundraising 50 Frontline Focus Downtown Inbound 50 Mystique Marketing Downtown OutboundFundraising 50 City of Hamilton - Customer Care Downtown Inbound 40 TOTAL 2225 Source 2013 Employment Survey City of Hamiton Planning amp Economic Development

ConTaCT CenTre wage raTes (Typical salaries for the following jobs titles - starting positions)

Job Titleo LowLow High Customer Service Representative 1025 1600 Human Resources Manager 1831 2590 Information Systems and Data Processing Managers 1724 2497 Retail Trade Manager 1200 1691 Computer Technologist 1654 2478 Telecommunications Installation and Repair Worker 1150 1587 Computer Systems Analyst 1793 3210 Source Drake International 2012

Demographics

typically $1-$2 premiumhour for bilingual talent

saTuraTion raTe The contact centre industry

saturation rate in Hamilton is

073 factoring in a total labour

force of 411000 (2011 Census)

The data illustrates that Hamilton

has tremendous opportunity for

growth in this sector and is well

below the industry guidelines of

5 Based on a saturation rate of

less than 1 in Hamilton has ample

room for growth in this sector It

is estimated that Hamilton could

support a total contact centre

workforce of 11000 employees

which would represent a saturation

rate of 3

unemploymenT raTes

71 as of August 2014

Source Statistics Canada Labour Force Survey Release

3

Contact Centre Profile

8 Hamilton OntarioContact Centre Profile

Why Hamilton g Education

Hamiltonrsquos education system is one of the finest in Canada with leaders such

as Mohawk College of Applied Arts and Technology McMaster University

Redeemer University College and College Boreal providing a well-educated

and skilled work force for local businesses

mohawk College offers over 100 full-time post-secondary and apprenticeship

programs and more than 1000 continuing education courses and community

training programs Campuses and offices are located in Hamilton and

surrounding communities Mohawk College is currently launching a call centre

training program that qualifies for Apprenticeship program under Ontario

Ministry of Training Colleges amp Universities

wwwmohawkcollegeca

mCmasTer universiTy is the First University in Canada to offer a Computer

Software Engineering Degree In 1999 Nortel Networks created Nortel Networks

Undergraduate Scholarships in Science and Technology at McMaster University

The scholarships are established for students in electrical engineering computer

engineering computer science software engineering and engineering physics

This scholarship program and other McMaster University initiatives will help our

future labour force to compete in telecommunications and network based sectors

wwwmcmasterca

redeemer universiTy College offers a university-level liberal arts and

science education which is scripturally-directed and explores the relation of

faith learning and living from a Reformed Christian perspective and supports

research and creative endeavor in this context

wwwredeemerca

College Boreal is a francophone community college offering continuing

education contract training e-learning short programs

wwwcollegeborealca

g Private Institutes Hamilton is served by a number of private career colleges including CDI

College Pathway Training Centre Business Skills College Canadian Institute for

Dental Hygiene and Metropolitan College of Travel

8 Hamilton OntarioContact Centre Profile

Why Hamilton g Education

Hamiltonrsquos education system is one of the finest in Canada with leaders such

as Mohawk College of Applied Arts and Technology McMaster University

Redeemer University College and College Boreal providing a well-educated

and skilled work force for local businesses

mohawk College offers over 100 full-time post-secondary and apprenticeship

programs and more than 1000 continuing education courses and community

training programs Campuses and offices are located in Hamilton and

surrounding communities Mohawk College is currently launching a call centre

training program that qualifies for Apprenticeship program under Ontario

Ministry of Training Colleges amp Universities

wwwmohawkcollegeca

mCmasTer universiTy is the First University in Canada to offer a Computer

Software Engineering Degree In 1999 Nortel Networks created Nortel Networks

Undergraduate Scholarships in Science and Technology at McMaster University

The scholarships are established for students in electrical engineering computer

engineering computer science software engineering and engineering physics

This scholarship program and other McMaster University initiatives will help our

future labour force to compete in telecommunications and network based sectors

wwwmcmasterca

redeemer universiTy College offers a university-level liberal arts and

science education which is scripturally-directed and explores the relation of

faith learning and living from a Reformed Christian perspective and supports

research and creative endeavor in this context

wwwredeemerca

College Boreal is a francophone community college offering continuing

education contract training e-learning short programs

wwwcollegeborealca

g Private Institutes Hamilton is served by a number of private career colleges including CDI

College Pathway Training Centre Business Skills College Canadian Institute for

Dental Hygiene and Metropolitan College of Travel

Contact Centre Profile Hamilton Ontario

Why Hamilton g Housing

Regarding availability of housing Hamiltonrsquos downtown has a wide variety of

accommodations available For example the renovated (historic) Piggot and

Sunlife condominium apartments priced from $80000 per unit and up These

well-appointed condominiums are located at Main and James Streets Other

condominiums offer alternate pricing

Single family houses ranging from $100000 upwards to $500000+ offer an

excellent range of choices depending upon the purchaserrsquos needs For example

a 3 bedroom detached single family house located south or southwest of the

downtown core would be priced at approximately $200000

City of Hamilton apartment rental costs start at $600month for a one-bedroom

and $750month for a two-bedroom

Average Apartment Rents 2013 Bachelor $588 One-Bedroom $766 Two-Bedroom $932 Three-Bedroom $1130 Average vacancy rate 43 Source CMHC Rental Market Report Fall 2013

9

Average Townhouse Rents 2013 Two-Bedroom $936 Three-Bedroom $1128 Average vacancy rate 35 Source CMHC Rental Market Report Fall 2013

10 Hamilton OntarioContact Centre Profile

Why Hamilton g Public Transit

There are 32 bus routes running 7daysweek from 530am to 100 am From

anywhere in Hamilton it takes only one bus ride to reach the centre of our City

arriving at our new centralized downtown terminal in the heart of our core

For more inFormaTion outlining key bus lines go to the following

wwwhamiltoncaCityServicestransit

g Quality of Life Hamilton is a city of many communities built on community spirit Physically

defined by unique geographical features like the Niagara Escarpment and

Hamilton Harbour the municipality has a broad mix of urban centres and

sprawling farmland offering beautiful sights at every turn From Flamborough

to Stoney Creek and all points in between the municipality is industrious and

culturally diverse With a wide range of museums libraries entertainment

venues recreational facilities parks and conservations areas the City of

Hamilton offers the perfect place to start a business raise a family and grow

with the community

10 Hamilton OntarioContact Centre Profile

Why Hamilton g Public Transit

There are 32 bus routes running 7daysweek from 530am to 100 am From

anywhere in Hamilton it takes only one bus ride to reach the centre of our City

arriving at our new centralized downtown terminal in the heart of our core

For more inFormaTion outlining key bus lines go to the following

wwwhamiltoncaCityServicestransit

g Quality of Life Hamilton is a city of many communities built on community spirit Physically

defined by unique geographical features like the Niagara Escarpment and

Hamilton Harbour the municipality has a broad mix of urban centres and

sprawling farmland offering beautiful sights at every turn From Flamborough

to Stoney Creek and all points in between the municipality is industrious and

culturally diverse With a wide range of museums libraries entertainment

venues recreational facilities parks and conservations areas the City of

Hamilton offers the perfect place to start a business raise a family and grow

with the community

Get Connected With Hamilton Carolynn Reid Business Development Consultant Economic Development Office

CarolynnReidhamiltonca 905-546-2424 ext 4381 1-800-868-1329 City of Hamilton 71 Main St W 7th Floor Hamilton Ontario L8P 4Y5

investinhamiltonca