Habit 5: SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD

By: Nowell Paolo Q. Sim

Topics to be discussed:

Introduction

Levels of Listening

Emphatic listening

4 Reactions from a Egocentric point of view

“To Communicate effectively, we must first understand each other “

Introduction

The habit of listening first and talking second, helps us to see things from other's point of view before sharing our own.

As a result, a whole new world of understanding will be opened for us.

Habit 5

Communication is the most important skill in life. You spend years learning how to read and write, and years learning how to speak.

How about listening ?

Levels of Listening

Ignoring - not really listening Pretending - humming along while not

really following Selective listening - hearing what

you want to hear Attentive listening - paying attention

to words Empathic listening - listening with

the intend to understand the other person

Empathic listening

Also called reflective listening

Way of listening and responding to another person that improves mutual understanding and trust

Empathic listening is about the speaker not the listener

4 Reactions from a Egocentric point of viewEvaluating: You judge and then

either agree or disagree.Probing: You ask questions from

your own frame of reference.Advising: You give counsel, advice,

and solutions to problems. Interpreting: You analyze others'

motives and behaviors based on your own experiences.

Steps for Empathic Listening Listen to verbal and non-verbal

messages 7% words 33% tone of voice 55% body language

Don’t ask a lot of questions

Be a sounding board

Act like a mirror

LASTLY…

The key to a effective interpersonal communication is to apply habit 5 in communicating to other people

This habit takes patience, understanding and requires consideration in the part of the listener